CGI:n Microsoft Dynamics -päivä 25.10.2017 Visiot, trendit, innovaatiot Tapio Volanen, toimitusjohtaja, CGI Suomi Oy & Pekka Horo, toimitusjohtaja, Microsoft Oy

1. © CGI Group Inc. CONFIDENTIAL
Visiot, trendit, innovaatiot
Tapio Volanen, toimitusjohtaja, CGI Suomi Oy
Pekka Horo, toimitusjohtaja, Microsoft Oy

2. In 2017, 1300 in-person client interviews conducted. Purpose: to listen to clients’ perspectives, refine our thinking, inform
our investments, and evolve our strategy to lead clients as their partner and expert of choice.
10 industries
Insurance
Healthcare
Oil & Gas
Transportation
Risk &
Investment Intensive
45%
Government
Manufacturing
UtilitiesAsset
Intensive
24%
Banking
Communications
Retail & Consumer
Consumer
Intensive
31%
17 countries
CGI’s Voice of Our Clients
Business Leaders
40%
60%
IT Leaders
Responses from
prospective clients
Source: CGI Voice of Our Clients (2017)
17%
@CGI_FI

3. Industry trends with the most impact on
organizations

4. Becoming digital to meet customer expectations
4
1
56%
Are either in the POC stage or In Process with digitizing
customer touchpoints
Stage of implementation
Source: CGI Voice of Our Clients (2017)
@CGI_FI

5. Growing cyber risk
5
2
47%
Listed cyber innovation as a top area of investment
for 2017
Source: CGI Voice of Our Clients (2017)
Where have you invested in innovation over the last year?
@CGI_FI

6. Need to respond to regulatory demands
6
3
57%
Clients report that data privacy regulations have a
high or very high impact on them
Source: CGI Voice of Our Clients (2017)
To what degree do privacy and data protection laws and in-country data
residency regulations have an impact on your organization?
@CGI_FI

7. Becoming digital to meet customer
expectations rises from #6 to #1
Applying analytics
rises from #9 to #3
Business model changes
enter Top 10 priorities
Changes of priorities in organizations
7
IT Priority Changes
New delivery models / Agile
Talent challenges
Trend Changes
Source: CGI Voice of Our Clients (2017)
@CGI_FI

8. Invest in innovation
8
Source: CGI Voice of Our Clients (2017)
Applying analytics for insight or optimization
Becoming digital to meet customer needs
Need to modernize
76%
67%
60%
Looking ahead to the next 3 years, in which areas does your organization
plan to invest in innovation?
Nordics respondents
@CGI_FI

15. Learn more about How Finland is Embracing
Digitalization and download the entire report
from Microsoft’s website.

16. VOC 2017 Industry results
16
Communications
Corporate &
Transaction Banking
Insurance
Retail & Consumer
Services
UtilitiesManufacturing
Health &
Life Sciences
Capital
Markets
Transportation
& Logistics
FOCUSEDON
OPERATIONS
Average
Average
NEED TO BUILD
DIGITAL CAPABILITY
NEED TO EXECUTE
AT RAPID PACE
FOCUSEDON
CUSTOMER/CITIZEN
Need to execute at scale
& pace to compete
Need to develop strategy
& build digital capability
Need to develop awareness
& gain support
Focused on efficiency as
a primary driver
IndustryDigitalMaturity
Industry Pace of Change
2016
2016
Source: CGI Voice of Our Clients (2017)
@CGI_FI

17. @CGI_FI

18. Oppaita muutokseen, parempiin asiakaskokemuksiin ja uuden
liiketoiminnan luomiseen!
@CGI_FI

19. www.cgi.fi