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Ob ppt communication 21 sept

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Ob ppt communication 21 sept

  1. 1. Communication…
  2. 2. Coverage.... • Leader/Manager & communication • .
  3. 3. Leadership Roles – what a Leader does • Have a vision. • Communicate vision and rally people around it. • Set values & behaviors. • Get people with required skill and attitude/behavior • Bring the best out of people. • Take key decisions – strategy & others • Instill hope & optimism • Build organization for future – culture, more leaders..
  4. 4. Leadership Roles – what a Leader does • Have a vision. Gandhi, Mandela, Steve Jobs, JRD… Big, beyond personal agenda & for organization Passion. What passion does? • Communicate vision and rally people around it. Build shared vision. People see role for themselves & make the vision their own JFK… • Set values & behaviors. Gandhi –inclusiveness & non violence GE – integrity & excellence • Get people with required skill and attitude/behavior who complement each other.
  5. 5. Leadership Roles – what a Leader does • Bring the best out of people Clive Loyd, Ganguly-Irfan, Imran -Inzmam • Take key decisions – strategy & others Tough calls & not popularity contest, Courage. • Instill hope & optimism Can do attitude, Satish Dhawan.. • Build organization for future – culture, more leaders..
  6. 6. Leader & Communication… • Communication as enabling tool to achieve vision & goals Bad examples Dr Good examples • Leader & Manager as communicator – Persuasive & forceful communication, The message relevance to the target audience, Personal credibility – Managerial communication - what, why, when, how, where. Examples. • Barak Obama as a communicator
  7. 7. Functions of Communication…. • Motivation – Manager foster motivation by clarifying employees what is to be done, how well they are doing & what can be done to improve performance.. – CEO communicates vision – CEO communicating in crisis • Control ; Organization/Mgr spell out do’s & don’t as how employees should conduct themselves. Example- Employee Manual, Induction program, Values & behavior standard.. • Information that employees need to make decision • Emotional expression to fulfill social needs...
  8. 8. Communication process.. • Sender. • Encoding • Message. • Channel • Decoding. • Receiver. • Noise. • Feedback.
  9. 9. Communication process.. • The sender initiates a message by encoding a thought • The message is the product of sender’s encoding • Channel is the medium through which the message travels which is selected by the sender. It is formal or informal. • Receiver decode the message in the form that can be understood by him/her • Noise – communication barrier • Feedback is the check – how successful we have been transferring our message as originally intended
  10. 10. Direction of communication…. • Downward • Upward • lateral
  11. 11. Direction of communication…. What types communication are these? • Manager passing on instruction to sub ordinates • Supervisor giving job instructions • CEO sharing company performance with employees • Manager giving performance feedback to Campus Recruit • Employee sharing his feelings with colleague • Employee sharing his achievements with his Manager • Manager conducting performance review with workmen • Employee satisfaction survey • Employees giving suggestions for performance improvement • All Departmental Heads having discussion about customer complaints
  12. 12. Interpersonal communication.. • Oral, Written, Non –verbal • How important is body language – Viv Richards/Nelson Mandela – Negotiation between union & Management – Negotiation with suppliers – Manager interacting with customer
  13. 13. Organizational communication…. • Formal small group networks – Chain – rigidly follow the formal chain of command – Wheel – central figure as conduit of all communication – All channels- free flow of information in all direction/ • The grapevine • Computer aided/Email • Video conf
  14. 14. Performance of Networks FACTORS WHEEL “Y” CHAIN CIRCLE ALL CHANNELS Speed Fast Moderate Fast Slow Fast Accuracy Good High Good Poor Moderate Emergence of Leadership Very Pronounced Moderate Marked None None Satisfaction Low Moderate Moderate High High
  15. 15. Organizational communication practices & what it does…. • Workout in GE • Open forum meeting • CEO meeting the young GETs & MBAs • Best practices sharing forum • Inter unit conferences in big organization • Dinner meeting • MBWA • CEO sharing company vision with fresh young employees
  16. 16. Barriers…. • What is an effective communication – Accuracy – Timely. – Target audience – Desired impact • Exercise- from your experience ; what are barriers?
  17. 17. Barriers…. • Filtering; – Manager tells his boss what he feels his boss wants to hear. He is filtering information – Sender purposely manipulating information – More the number of levels, the more filtering • Selective perception – Our perception is our reality. Many times, we do not see reality, we interpret what we see & call it reality – Example – IR used to deal with conflicts, interpret celebration as conflict • Information overload – When individuals have more information then they can sort out, they tend to select/ignore/forget information
  18. 18. Barriers…. • Emotions. • Language; same word understood differently • Communication apprehension or anxiety – Some people not comfortable speaking in public • Cultural barrier
  19. 19. What causes distortion or the barriers to understanding/listening? • Perceptions • Language • Semantics • Personal Interests • Emotions • Inflections • Environment – noise • Preconceived notions/expectations • Wordiness • Attention span • Physical hearing problem • Speed of thought
  20. 20. Communication Kills • Language • Emotions • Non-Verbal • Communication skills Sender • Noise • Time • Climate • Distance • Channel Situation / Environmental • Interest • Selective Listening • Perceptions • Evaluations • Physical / Mental / Emotional State Receiver
  21. 21. Issues... • Communication between men and women • Cross cultural • Silence as communication
  22. 22. You as Communicator.. • Self evaluate • Take others feedback – On 8 parameters – What I do well & what I need to improve • Identify one area for improvement.
  23. 23. You as communicator… How do you communicate with others on day to day basis? Rate yourself in 1 to 5 point scale. How do others rate you? Get others feedback Identify one are of improvement based on your own score & other’s score. • Communicate clearly • Know the objectives while communicating with others • Listen to others. • Have an open mind • Aware of my emotions and do not let them affect my communication negatively. • Other person believe in me • Try to overcome perceptual biases such as stereotypes etc. • Show interest in other people
  24. 24. You as communicator…Score • 25 & below; Below Average • 25 to 30 Average • 30 to 35 Good • 35 & above Very Good
  25. 25. COMMUNICATION
  26. 26. • Process of exchanging information and understanding between people
  27. 27. RepliesResponds No Reply (One-Way Communication No Replay End Communicati on
  28. 28. Communication Networks
  29. 29. Performance of Networks FACTORS WHEEL “Y” CHAIN CIRCLE ALL CHANNELS Speed Fast Moderate Fast Slow Fast Accuracy Good High Good Poor Moderate Emergence of Leadership Very Pronounced Moderate Marked None None Satisfaction Low Moderate Moderate High High
  30. 30. What causes distortion or the barriers to understanding/listening? • Perceptions • Language • Semantics • Personal Interests • Emotions • Inflections • Environment – noise • Preconceived notions/expectations • Wordiness • Attention span • Physical hearing problem • Speed of thought
  31. 31. Communication Kills • Language • Emotions • Non-Verbal • Communication skills Sender • Noise • Time • Climate • Distance • Channel Situation / Environmental • Interest • Selective Listening • Perceptions • Evaluations • Physical / Mental / Emotional State Receiver
  32. 32. Johari Window
  33. 33. http://www.reneevations.com/professionaldevelopmentblog/wp-content/uploads/2009/08/FM-Image.png
  34. 34. EFFECTIVENESS ARENA BLIND PRIVATE DARK
  35. 35. ARENA BLIND PRIVATE EFFECTIVENESS TYPE OF PERSONALITY SMALL HIGH TASK-ORIENTED SMALL LOW CLOSED LARGE LOW SUPERFICIAL LARGE HIGH OPEN LARGE HIGH SELF-CONFIDENT LARGE LOW UNPERCEPTIVE SMALL HIGH PERCEPTIVE SMALL LOW OVERLY-CAUTIOUS LARGE HIGH GOOD-LISTENER LARGE LOW SECRETIVE SMALL HIGH FRANK SMALL LOW EGO-CENTRIC
  36. 36. Cross Cultural Communication
  37. 37. • http://www.youtube.com/watch?v=2EwsN KkVPog&feature=related

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