ORG 536 Contemporary Business Writing and Communication Portfolio Project

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2. The use of effective communication is critical in any business. It can make or break the
success of an organization. Communication is the cornerstone of effective relationships and
can boost productivity. Communication is much more than just speaking face to face. Many
facets are contained in successful and efficient communication.
The purpose of this presentation is to discuss some of the best practices to improve
business communication.
During this presentation, we will cover:
Effective and Ethical Business Communication
Positive and Negative Messages
Professionalism in the Workplace
Business Reports, Plans, and Proposals
The first topic we will cover is how professionalism can impact communication
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3. Professionalism is a key component to success in workplace communication.
Dress/ appearance should align with organizational guidelines and if in doubt, dress up
Behavior should be conservative and muted. In most workplaces, there is little place for
loud, boisterous behavior.
Take a moment to think before speaking. Consider what and how you will say things.
Consider your audience. If you may need to explain something or does the group know the
background information already.
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4. Understand that much more that you DO NOT say is communicated than what is actually
spoken.
Shown here is a pie chart that demonstrates Mehrabian’s Formula (Lapakko, 1997).
As you can see very little is communicated via spoken word.
This includes, dress, body language and posture. Nonverbal cues can impact how your
professionalism is viewed and your message accepted.
For example, no one will take takes fitness advice from someone that appears morbidly
obese. In the office, someone well dress with good posture is deemed more professional
and reputable (Gurney, Howlett, Pine, Tracey, & Moggridge, 2017) .
As you can see, professionalism can have a major impact on communication in the
workplace., let us dive a little deeper a look at effective and ethical communication.
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5. Understanding the various channels are important when it comes to effective
communication. As you may recall, very little is communicated via spoken word. Because of
this, one must take care when communicating via channels such as texting or email that do
not include to the ability to add tone of voice or gestures.
Face to face communication is best as it allows for the use of words, tone and gestures.
Phone conversations still allow for tone, but body language is no longer included.
When writing or texting it is important to attempt ways to ensure your tone is understood.
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6. TALK Mnemoninc created by Turaga (2019) is helpful when responding to individuals in the
workplace.
Now that we have identified some tips towards Effective and Ethical Business
Communication, we will now talk about how to present positive and negative
messages
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7. Utilize the 3x3 writing method shown here.
For both it is best to know your audience (Adapation) to ensure he message is suited to the
right group.
Positive messages are generally instructions, or claims.
Negative messages are best in person and private.
Now that we have discussed positive and negative messages, we will now talk about
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8. For our final topic, we will talk about reports, plans and proposals.
Reports
Informal and Formal. Based on recipient, there may need to be more information and data
included. Also formal reports need to have analysis of data and recommendations for
action.
Examples: Trip report, inventory status, annual projections
Plans
Described as how a business “expects to achieve its marketing, financial, and operating
goals” (Guffey, & Loewy, p. 473, 2015)
Examples: Annual plan, training plan, business plan for start up
Proposals
Writer is attempting to convince the reader of an idea.
Examples: Operating procedure, budgetary request
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9. During this presentation, we reviewed some best practices for four topics of business
communication
Effective and Ethical Business Communication
Positive and Negative Messages
Professionalism in the Workplace
Business Reports, Plans, and Proposals
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