Top 5 Tips for Creating a High Performing Team

TLC SOLUTIONS HIGH PERFORMING
ELITE TEAMS (HPET) QUESTIONNAIRE
VALIDATION RESULTS

Developed by Greg Bayne
Director / Leadership Capability Consultant
Total Leader and Coach Solutions

High Performing Elite Teams Presented by Gregory Bayne
Copyright © TLC Solutions Australia Pty Ltd 2012

Context for the development of the HPET Questionnaire

TLC HPET QUESTIONNAIRE VALIDATION STUDY
1. We are fascinated and passionate about teams attaining a sustainable
high performing state.
2. We are passionate about seeking new ways of looking at challenges
and seek to develop new thinking and innovative models and
frameworks.
3. We believed that we could develop a new framework for
understanding, diagnosing and assisting teams with a vehicle for
attaining a high performing state.
4. We went about developing a High Performing Elite Teams (HPET)
framework based on an analysis of the last ten years of research into
high performing teams.
5. Finally, once we had developed the model, we developed a diagnostic
tool to assess the high performing state of teams – the TLC HPET
Questionnaire.


TLC Solutions High Performance Team Model

FOUR LEVELS OF HIGH TEAM PERFORMANCE INTERVENTIONS
Cognitive
Clarity & Shared
Sense of Why & How
Purpose
IV
III
Intra-Personal

Inter-Personal
II
I
Awareness

Skills & Knowledge

Mindful Deliberate
Practice

Calm & Behaviours

Self- Confident &
directed Collaborative
Emotive

TLC SOLUTIONS HPET FRAMEWORK
Q1: Clarity & Sense of Purpose

Clarity of
Accountability,
Responsibility & Clarity of Personal

Q1
Level of Authority Purpose

Clarity of Job Role


Q2: Calm & Self-Directed

Presence: Self-aware:
Displays the able to

Q2
appropriate verbalise
emotion & strengths and
passion weaknesses

Proactive:
constantly
seeking
opportunities
to improve

Q3: Shared Why & How

Shared
Purpose & Agreed and

Q3
Common Goal Shared Way of
Working

Agreed
Measures of
Success


Q4: Confident & Collaborative

Trust: High levels of Rigorous Debate:
trust demonstrated by Willingness and

Q4
sharing of knowledge ability to engage in
and stories rigorous debate

Effective
Conflict
Resolution: High
task conflict &
low relationship
conflict

Top Ten Items in High Performing Elite Teams

TLC HPET QUESTIONNAIRE VALIDATION RESULTS
TLC Solutions HPET Research
TOP TEN ITEMS OF THE HIGH PERFORMING TEAMS Score % Quad

I am passionate about the work that I do 4.31 86% Q1

I am competent and capable in my current role 4.25 85% Q1

Team members are flexible and willing to work with others 4.25 85% Q2
The team appreciate and tap into each other's different approaches,
4.19 84% Q2
skills and experiences
There is a strong and shared belief in the strength of the team 4.14 83% Q3

There is a high level of trust within the team 4.11 82% Q4
The team members are proactive and seek solutions rather than focus
4.08 82% Q2
on the problem
The team members have a high level of confidence and self - belief 4.06 81% Q2

Collaboration (Seek to understand first and then negotiate) 4.03 81% BEHAVIOUR

Pro-activity (Willingness to tackle issues rather than reacting) 4.03 81% BEHAVIOUR

My current role fits well with my personal career goals 4.01 80% Q1


Motivators in High Performing Elite Teams Drivers

TLC HPET Research – Motivation
HPET Item Quad
My current role fits well with my personal career goals 0.78 Q1
I am passionate about the work that I do 0.67 Q1
The team members all display the appropriate emotions in all situations 0.59 Q2
Communication in the team environment is constructive 0.61 Q2
The team proactively seek continuous improvement by regularly questioning
0.61 Q3
how they are working
The team appreciate and tap into each other's different approaches, skills and
0.55 Q4
experiences
Constructive feedback (Both positive and negative feedback delivered well) 0.59
Continuous improvement (A commitment to weekly/regular CI discussions) 0.63
Quad1 (/50) – Clarity & Sense of Purpose 0.61
Quad2 (/50) – Calm & Self-Directed 0.47
Quad3 (/50) – Shared Why & How 0.39
Quad4 (/50) – Confident & Collaborative 0.55
Quad total (/200) 0.57


Drivers HPET Performing EliteHPET Drivers
TLC of High Research – Teams

Most Significant Drivers of the Overall HPET Score Quadrant
The accountabilities and responsibilities of my role are very
0.76 Q1
clear
Communication in the team environment is constructive 0.76 Q2
Team members are given permission and feel comfortable
holding each other accountable to the agreed way of 0.81 Q3
working
The team appreciate and tap into each other's different
0.77 Q4
approaches, skills and experiences
Conflict in the team is resolved effectively and in a timely
0.76 Q4
manner
Quad1 (/50) – Clarity & Sense of Purpose 0.88
Quad2 (/50) – Calm & Self-Directed 0.89
Quad3 (/50) – Shared Why & How 0.92
Quad4 (/50) – Confident & Collaborative 0.88


Key Messages

1. Age, years in the team & years in the profession have no significant
impact on the performance of the team, but have a small impact on
competence (as would be expected).
2. Clarity around accountabilities and responsibilities is significantly
correlated with Q1, Q2, Q3 and the overall HPET score.
3. [Team members are given permission and feel comfortable holding
each other accountable to the agreed way of working] most highly
correlated with the overall HPET score
4. To achieve a High Performing Team, you need to take care of all four
Quadrants
5. Effective conflict resolution is CRITICAL!!


Accountability & LevelLevel of Authority
Accountability & of Authority

Held

Level of Authority
Manager
Accountable

Delegated
Supervisor Supervisor
Responsibilities

Delegated
Employee Employee Employee
Tasks


RAPID

R
• Recommend

A
• Approve/Agree

• Perform
Only
One ‘D’
P

I
• Inform/Input

D
• Decide

Q: Who holds the ‘D’ OR What ‘D’ do you hold?


Most Importantly

1. Motivate: Give your team members a reason to work
together
2. Inspire: Provide a shared and agreed vision
3. Collaborate: Work together to develop a shared way
of working
4. Innovate and Decide: Challenge status quo, challenge
each other, and facilitate creative tension to develop
outstanding decisions


Implement a High Performing Team Project

WHAT NEXT?
Is your team high performing?

Gregory Bayne
Director / Leadership Capability Consultant
Total Leader & Coach Solutions
Email: greg@tlcsolutions.com.au
Web: www.tlcsolutions.com.au
Mobile: 0413 046870
Phone: 08 6468 1989
Skype: tlcsolutionsgb
Maximising People Potential

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