User Experience 101
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User experiences define how people see and use your product. Learn the basics of how to make products useful, usable, and desirable.
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User Experience 101
- 2. Agenda What is User Experience? The Design Process Planning Research Modeling Development Integration Refinement Support
- 3. Credits About Face 3: The Essentials of Interaction Design by Alan Cooper, Robert Reimann, and David Cronin Jakob Nielsen – http://www.useit.com The Other Jakob Nielsen, Director of User Experience, Microsoft Dynamics Usability Engineering by Mary Beth Rosson and John Carrol Rapid Contextual Design by Karen Holtzblatt, Jessamyn Burns Wendell and Shelley Wood
- 4. User Experience Usefulness Usability Desirability
- 5. The User Centered Design Process
- 6. Planning Budget Strategy Timeline Resources Plannin g Researc h Modelin g Developme nt Integratio n Refinemen t Suppor t Design
- 7. Research Focus Groups Interviews Observations Longitudinal Studies Plannin g Researc h Modelin g Developme nt Integratio n Refinemen t Suppor t Design
- 8. Personas Barbara Endicott is currently an experienced Information Systems Manager. She wants to transfer to new area with higher salary and decent cost of living. Her goals are to look good at work and get promoted to CIO, ensure appropriate salary for new location, and to ensure fair salary for her experience. Goals: • Look good at work and get promoted to CIO • Negotiate appropriate pay for new location • Ensure she is paid fairly for her experience Plannin g Researc h Modelin g Developme nt Integratio n Refinemen t Suppor t Design
- 9. Modeling Design Storyboards Wireframes Mock Ups Sitemaps Development Specifications Prototypes Diagramming Templates Plannin g Researc h Modelin g Developme nt Integratio n Refinemen t Suppor t Design
- 10. Design Visual Design Composition Balance Typography Color Motion Interaction Design Grouping Distance Size Plannin g Researc h Modelin g Developme nt Integratio n Refinemen t Suppor t Design
- 11. Development Time to code! (or whatever you do) Developers should understand the personas and the design Testers should be working with developers to spot bugs As early code is developed you can conduct internal usability tests and validate your design assumptions Plannin g Researc h Modelin g Developme nt Integratio n Refinemen t Suppor t Design
- 12. Integration Main code is done Get everything working together Lots of testing Lots of bug fixing Not a lot of feature development Plannin g Researc h Modelin g Developme nt Integratio n Refinemen t Suppor t Design
- 13. Content Content strategy Content creation Content management Plannin g Researc h Modelin g Developme nt Integratio n Refinemen t Suppor t Design
- 14. Refinement User testing Quality assurance testing Bug squashing Beta testing Demonstrations Plannin g Researc h Modelin g Developme nt Integratio n Refinemen t Suppor t Design
- 15. Support Release the product Start on version 2 (If Microsoft, version15 and SP1) You do plan to support your customers right? Plannin g Researc h Modelin g Developme nt Integratio n Refinemen t Suppor t Design
- 16. Conclusion Yes it works. No I didn’t make this up (at least not all of it)