This document discusses performance management in organizations. It defines performance management as translating goals into results for individuals, teams, processes, and the entire organization. There are two types of organizational performance management: intra-organizational and extra-organizational. The key purpose of organizational performance management is to introduce systematic controls like planning, monitoring, and review to guide activities and ensure objectives are met. Public agencies also must comply with complex rules while defining and measuring results. The document asks how to align performance expectations with goals, incorporate different perspectives, improve recognition, help employees understand appraisals, and enhance accountability.

1. Performance Management
Dr. Amjad Idries

2. New Public Management and
international trends in
organizational performance
management in government

3. Performance Management
• Performance Management (PM) is far more
than appraisal. In the broadest sense, it's
about translating goals to results.
• PM focuses not only on individual employees,
but also on teams, programs, processes and
the organization as a whole.

4. PM should have a long-term
perspective, emphasizing
employee development and
process improvement

5. There are two types of organizational
performance management that includes:
intra-organizational
and
extra-organizational

6. “The key purpose of organizational
PM is to introduce systematic controls
in the management process to guide
and regulate the activities of an
organization, by means of
management judgment, decision and
action for the purposes of attaining
agreed objectives”

7. Controls can be either
strategic or operational
Three forms of organizational control:
1. Pre-control (planning);
2. Concurrent control (monitoring); and
3. Post control (review, evaluation and reporting)

8. • In the public sector, results are mission-
focused.
• It is more challenging for public agencies to
define and measure results than private sector
organizations.
• Public agencies are required to comply with
complex rules and regulations that govern
their performance management and other
human resources programs.

9. Managing performance through information
1. Maintaining coverage, integrity, timeliness
and quality of routing information.
2. Monitoring of performance standards.
3. Monitoring of performance indicators.
4. Monitoring services utilization.
5. Monitoring clients’ satisfaction.
6. Monitoring the availability of resources.
7. Monitoring of quality measures.

10. How you can……..
• …. align performance expectations with the
organizational goals?
• …. build the client and employee perspectives
into the performance standards?
• ….. improve the recognition of individual and
group contribution?

11. How you can…..
• ….. help employees understand the
performance appraisal process?
• …… improve accountability for individual and
group performance gaps?