Understanding ConflictUnderstanding Conflict
1. There is a perceived breach of faith and
trust between individuals.
When one puts faith and trust in
another, and that confidence is broken,
it can create an emotional response that
elevates to conflict.
2. There is miscommunication leading to
- Misinterpreted instructions.
- The words we use to communicate don’t
always clearly state the picture in our minds.
3. Personality Clashes3. Personality Clashes
Some people are: While others are:
Outgoing, spontaneous and
Introspective serious and quiet
Intuitive…shoot from the hip
Detailed…evaluate, ponder, and
Feeling and emotional
Logical and analytical
Concerned for people
Concerned for concepts
Structured, ordered, planned
Flexible, go with the flow,
4. There are differences in acquired values
- From the moment we are born, we begin
acquiring our value system.
- Our values come from parents, siblings,
friends, mentors, coaches, teachers, books,
churches, movies, television and music…life
5. There is underlying stress and tension
- Demands of time and energy
- Stress surfaces at the slightest provocation.
- A person’s angered response to us may have
nothing to do with us at all.
6. Ego problems
- Ego wants us to be right, and moves us into
defending our position, sometimes
- One of the quickest ways to diffuse an
argument or conflict is to admit one’s