Paytm Mall sales report
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In this module we will discuss :- What are the benefits of the sales report? How to download the sales report?
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Sales report
This document provides information about downloading and understanding a Paytm Mall sales report. It explains that the sales report contains order details for a selected time period in a single Excel file, making it easy to manage sales. It describes how to download the report by selecting a date range and clicking buttons. It then lists and explains the headers in the report, such as order ID, product details, payment amounts, customer details, and order statuses. This allows sellers to check the status of all orders in one file.
SCD - Understand settlement payout report
The document discusses settlements-wise payout reports, which contain order payout details when credits or adjustments are made to a seller's account. It contains 7 sub-reports that provide payment summaries, details of order payouts, additional charges, adjustments, and taxes. Downloading the report involves selecting a date range and payment details from the payments tab. The report sheets help understand order-level payouts, charges, adjustments, and provide attributes to interpret the reconciliation of accounts.
How and when a seller receives the payment - Wholesale
The document discusses various aspects of the payment lifecycle for sellers on the platform. It covers topics like when payments are transferred, how sellers can check their payments through settlement reports and order-wise reports, reasons why payments may be delayed, and how sellers can change their bank details. It also addresses why a seller may receive a different payment amount than expected, such as due to returns, logistics charges, or penalties.
Tracking returns
This document discusses how sellers can track product returns on their panel before and after delivery. It explains that returns before delivery can be viewed under the "Returns Before Delivery" tab, with statuses of "Returns Initiated" and "Returns Delivered". Returns after delivery have stages of "Approved", "Picked", "RPC", and "Returned", which can be viewed on the "Returns After Delivery" tab. The document provides guidance on using filters and explains the different stages to track return orders on the seller panel.
Replacement modules
This document discusses replacements on an e-commerce platform. It defines replacements as new orders placed when a delivered product is claimed defective. The document then covers: reasons for replacements; how the replacement process works; benefits to sellers; and how sellers can check, process, and track replacement orders and payments on their panel. It also explains how sellers can raise queries about replacements.
Replacement modules
This document discusses replacements on an e-commerce platform. It defines replacements as new orders placed when a delivered product is claimed defective. The document then covers: reasons for replacements; how the replacement process works from the buyer and seller perspectives; benefits to sellers; and how sellers can check, process, and track replacement orders on their panel. It also addresses how replacement order payouts are handled and how sellers can raise queries about replacements.
Manage your working hours and weekly holiday - B2C
This document discusses how to manage working hours, weekly holidays, and scheduled holidays for warehouses on the Paytm Mall seller panel. Sellers can log into their panel, select a warehouse, and edit the working hours, weekly holiday, or apply for scheduled holidays by following the steps outlined. Changes to working hours or weekly holidays will apply to new orders the next day, while sellers must give at least 7 days notice for scheduled holidays and changes to those must be made 3 days in advance.
Bulk orders processing (Non-LMD)
In this module we will discuss :-
Who are non last mile delivery(Non-LMD) sellers?
Overview of orders tab on seller panel
How can you process all orders in bulk?
Recommended
Sales report
This document provides information about downloading and understanding a Paytm Mall sales report. It explains that the sales report contains order details for a selected time period in a single Excel file, making it easy to manage sales. It describes how to download the report by selecting a date range and clicking buttons. It then lists and explains the headers in the report, such as order ID, product details, payment amounts, customer details, and order statuses. This allows sellers to check the status of all orders in one file.
SCD - Understand settlement payout report
The document discusses settlements-wise payout reports, which contain order payout details when credits or adjustments are made to a seller's account. It contains 7 sub-reports that provide payment summaries, details of order payouts, additional charges, adjustments, and taxes. Downloading the report involves selecting a date range and payment details from the payments tab. The report sheets help understand order-level payouts, charges, adjustments, and provide attributes to interpret the reconciliation of accounts.
How and when a seller receives the payment - Wholesale
The document discusses various aspects of the payment lifecycle for sellers on the platform. It covers topics like when payments are transferred, how sellers can check their payments through settlement reports and order-wise reports, reasons why payments may be delayed, and how sellers can change their bank details. It also addresses why a seller may receive a different payment amount than expected, such as due to returns, logistics charges, or penalties.
Tracking returns
This document discusses how sellers can track product returns on their panel before and after delivery. It explains that returns before delivery can be viewed under the "Returns Before Delivery" tab, with statuses of "Returns Initiated" and "Returns Delivered". Returns after delivery have stages of "Approved", "Picked", "RPC", and "Returned", which can be viewed on the "Returns After Delivery" tab. The document provides guidance on using filters and explains the different stages to track return orders on the seller panel.
Replacement modules
This document discusses replacements on an e-commerce platform. It defines replacements as new orders placed when a delivered product is claimed defective. The document then covers: reasons for replacements; how the replacement process works; benefits to sellers; and how sellers can check, process, and track replacement orders and payments on their panel. It also explains how sellers can raise queries about replacements.
Replacement modules
This document discusses replacements on an e-commerce platform. It defines replacements as new orders placed when a delivered product is claimed defective. The document then covers: reasons for replacements; how the replacement process works from the buyer and seller perspectives; benefits to sellers; and how sellers can check, process, and track replacement orders on their panel. It also addresses how replacement order payouts are handled and how sellers can raise queries about replacements.
Manage your working hours and weekly holiday - B2C
This document discusses how to manage working hours, weekly holidays, and scheduled holidays for warehouses on the Paytm Mall seller panel. Sellers can log into their panel, select a warehouse, and edit the working hours, weekly holiday, or apply for scheduled holidays by following the steps outlined. Changes to working hours or weekly holidays will apply to new orders the next day, while sellers must give at least 7 days notice for scheduled holidays and changes to those must be made 3 days in advance.
Bulk orders processing (Non-LMD)
In this module we will discuss :-
Who are non last mile delivery(Non-LMD) sellers?
Overview of orders tab on seller panel
How can you process all orders in bulk?
Orders overview
This document provides an overview of orders on the seller panel. It discusses the orders tab, order types (single and multiple), understanding service level agreements (SLAs) and associated penalties. The orders tab allows sellers to view, filter, sort and process orders by status. SLAs define the number of days sellers have to ship orders by, and penalties are charged if orders are not shipped or cancelled by the deadline. Penalties include 3% of the order value for SLA breaches and 7% for order cancellations. Grace periods of one day are provided to avoid penalties being charged.
Item GV - Order processing
To process an order on Paytm Mall, a seller must first retrieve the order ID and pickup code from the customer. They then enter the order ID on the Orders tab of the seller panel to access the order details. These include the invoice number, customer details, and IMEI number if applicable. The seller verifies these match the physical product and enters the pickup code. Finally, they mark the order as delivered by clicking "Handover Package", at which point the order status updates and the customer receives their purchase while the seller receives payment.
Understand settlement wise payout report
The document discusses the settlements-wise payout report, which contains details of payouts credited to a seller's account. It contains 7 sub-reports that provide order-level details, payment details, adjustments, taxes, and more. The report helps sellers understand deductions from their account, reconcile payments, and check order details. It also explains how to download the report and understand the various attributes in each sub-report sheet, such as order details, shipping charges, taxes, commissions and adjustments.
Commission invoice - B2C
This document discusses commission invoices provided by Paytm Mall to sellers. It explains that commission invoices are issued monthly and include details of all fees deducted from orders in that month. The invoice is available in PDF and CSV formats, with the PDF providing summarized fee amounts and the CSV including order-level details. It outlines how sellers can download the invoices and describes the various data fields included in the commission invoice CSV file to help sellers understand the fees deducted for each order.
Bulk orders processing (Non-LMD)
In this module we will discuss :-
Who are non last mile delivery(Non-LMD) sellers?
Overview of orders tab on seller panel
How can you process all orders in bulk?
Replacement modules
Replacements allow buyers to receive a new order of the same product if the original delivery was defective, damaged, or incorrect. The document discusses what replacements are, common reasons for them, how the replacement process works, benefits to sellers, and how sellers can check, process, and track replacement orders on their panel. It also covers when sellers will receive payout for replaced orders and how to raise queries about replacements.
Customize the invoice number sequence
In this module we will discuss :-
How to add custom invoice number sequence ?
How to remove active invoice sequence ?
How can you track historical invoice sequence ?
What are the features of invoice number sequence ?
SCD - Steps to process a single order - LMD
The document discusses how Last Mile Delivery (LMD) sellers on Paytm Mall can process single orders from acknowledgement to delivery. It provides steps to acknowledge, pack, request pickup, and view shipped and delivered orders. It also explains how to download duplicate copies of packing slips or manifests, and download the Paytm Mall invoice for an order.
Ordertocashcycle ppt
This document outlines the key steps in the order-to-cash cycle for Thal Engineering Ltd., including:
1) Collecting customer orders and requirements through quotations and sales orders.
2) Checking availability of ordered products and allocating inventory.
3) Processing deliveries by picking products, packing, and shipping.
4) Billing customers by creating invoices based on deliveries and applying pricing and discounts.
Managing returns
In this module we will discuss :-
What are Returns and its types?
What are the reasons for returns?
How can you manage returns?
Payment lifecycle
The document discusses the payment lifecycle for sellers on a marketplace. It covers when payments are transferred after order delivery, how sellers can check their payments through settlement reports and order-wise reports downloaded from the seller panel, and potential reasons why a seller may not have received an expected payment such as bank holidays or a change in bank details. The document also provides instructions on how sellers can update their bank details via the seller panel.
Bulk orders processing (Non-LMD)
The document discusses how non-LMD (Last Mile Delivery) sellers on Paytm Mall can process orders in bulk by downloading order files, filling in details like AWB numbers, uploading the files, generating packing slips, and marking orders as shipped to fulfill logistics requirements without Paytm Mall's logistic services. Non-LMD sellers have benefits like deciding their delivery areas and understanding customer needs better. The bulk order processing steps guide sellers through requesting pickups, confirming orders, uploading shipment data, and tracking order statuses.
Replacement modules
This document discusses the replacement process on the seller panel. It defines replacements as new orders placed when a delivered product is claimed defective. It outlines the replacement workflow including how replacements are initiated, tracked, and processed as forward orders. It also covers payout calculations for replaced orders and how to raise queries about replacements using the support tab.
Replacement
In this module we will discuss:
What are Replacements?
What are the reasons for replacements?
How does replacement work?
How will you benefit from replacements ?
How can you check replacement order on seller panel?
How can you process replacement order on seller panel?
When will you get payout of your replaced order?
How to raise a query for replacements?
automobiles order processing_english
This document discusses the order processing steps for automobiles. It outlines the order lifecycle from when a customer places an order through delivery. The key steps are:
1) Processing the order by acknowledging, entering courier details, and uploading documents.
2) Marking the order as shipped once handed over to the courier.
3) Checking the status of shipped and delivered orders.
4) Verifying the uploaded documents by order ID.
Orders overview
This document provides an overview of order management on the seller panel. It discusses the orders tab, order types, SLAs and penalties. The orders tab allows sellers to view, search, filter and manage orders by status. There are two types of orders - single and multiple item orders. SLAs define the shipping deadline and penalties for late or cancelled orders include a 3% fee for breach and 7% for cancellation. Grace periods and minimum penalties of Rs. 35 are also outlined. The document provides guidance on using the panel to track orders, deadlines and avoid penalties.
Order processing for business support seller service
In this module we will discuss :-
What are seller services?
How can you process seller service order?
How to cancel an order
This document discusses how to cancel orders individually or in bulk on an e-commerce platform and check cancelled orders. It provides steps to cancel a single order by selecting the order and cancellation reason. It also outlines how to cancel multiple orders in bulk by downloading a CSV file of orders, uploading it, and selecting the cancellation reason. Finally, it notes that cancelled orders can be viewed on the Orders tab by selecting the Cancelled tab and checking the status and details of cancelled orders.
Order processing - Automobiles
This document discusses the order processing steps for automobiles. It outlines the order lifecycle from when a customer places an order through delivery. The key steps are:
1. Entering courier details and acknowledging the order on the seller panel
2. Uploading invoice and insurance documents for cash on delivery orders
3. Marking the order as shipped once handed over to the courier
4. Checking order status and uploaded documents from the orders tab
PSA guidelines
This document discusses Paytm Mall's Seller Assurance Program (PSA), which protects sellers from losses due to product returns. It outlines what the PSA covers, how sellers can file claims within 48 hours of a disputed return, and the types of documentation required to support different claim types. Sellers are instructed to log into their panel, go to the Returns tab, and click "Raise Return Dispute" to begin the claims process. Claims must include images and video of the disputed product. Timelines for raising queries about different return issues are provided, ranging from 2 to 7 days depending on the problem.
Paytm Mall sales report
This document summarizes a sales report available on Paytm Mall for merchants. The sales report allows merchants to view all order details for a selected time period up to 31 days in a single Excel file. It provides key information like order ID, product details, prices, statuses, customer details, and more. To download the report, merchants click on "Payouts" and then "Orderwise Payouts", select a date range, and click "Download Sales Report". This gives them a comprehensive view of their sales in one place to help manage their business.
Sales report
This document provides information about Paytm Mall sales reports including what a sales report is, how to download one, and an explanation of the headers included in a sales report. Specifically, it explains that a sales report contains order details in an Excel file for a selected date range up to 31 days. It outlines the steps to download a report and describes the various order details and statuses that are included as columns in the report.
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Orders overview
This document provides an overview of orders on the seller panel. It discusses the orders tab, order types (single and multiple), understanding service level agreements (SLAs) and associated penalties. The orders tab allows sellers to view, filter, sort and process orders by status. SLAs define the number of days sellers have to ship orders by, and penalties are charged if orders are not shipped or cancelled by the deadline. Penalties include 3% of the order value for SLA breaches and 7% for order cancellations. Grace periods of one day are provided to avoid penalties being charged.
Item GV - Order processing
To process an order on Paytm Mall, a seller must first retrieve the order ID and pickup code from the customer. They then enter the order ID on the Orders tab of the seller panel to access the order details. These include the invoice number, customer details, and IMEI number if applicable. The seller verifies these match the physical product and enters the pickup code. Finally, they mark the order as delivered by clicking "Handover Package", at which point the order status updates and the customer receives their purchase while the seller receives payment.
Understand settlement wise payout report
The document discusses the settlements-wise payout report, which contains details of payouts credited to a seller's account. It contains 7 sub-reports that provide order-level details, payment details, adjustments, taxes, and more. The report helps sellers understand deductions from their account, reconcile payments, and check order details. It also explains how to download the report and understand the various attributes in each sub-report sheet, such as order details, shipping charges, taxes, commissions and adjustments.
Commission invoice - B2C
This document discusses commission invoices provided by Paytm Mall to sellers. It explains that commission invoices are issued monthly and include details of all fees deducted from orders in that month. The invoice is available in PDF and CSV formats, with the PDF providing summarized fee amounts and the CSV including order-level details. It outlines how sellers can download the invoices and describes the various data fields included in the commission invoice CSV file to help sellers understand the fees deducted for each order.
Bulk orders processing (Non-LMD)
In this module we will discuss :-
Who are non last mile delivery(Non-LMD) sellers?
Overview of orders tab on seller panel
How can you process all orders in bulk?
Replacement modules
Replacements allow buyers to receive a new order of the same product if the original delivery was defective, damaged, or incorrect. The document discusses what replacements are, common reasons for them, how the replacement process works, benefits to sellers, and how sellers can check, process, and track replacement orders on their panel. It also covers when sellers will receive payout for replaced orders and how to raise queries about replacements.
Customize the invoice number sequence
In this module we will discuss :-
How to add custom invoice number sequence ?
How to remove active invoice sequence ?
How can you track historical invoice sequence ?
What are the features of invoice number sequence ?
SCD - Steps to process a single order - LMD
The document discusses how Last Mile Delivery (LMD) sellers on Paytm Mall can process single orders from acknowledgement to delivery. It provides steps to acknowledge, pack, request pickup, and view shipped and delivered orders. It also explains how to download duplicate copies of packing slips or manifests, and download the Paytm Mall invoice for an order.
Ordertocashcycle ppt
This document outlines the key steps in the order-to-cash cycle for Thal Engineering Ltd., including:
1) Collecting customer orders and requirements through quotations and sales orders.
2) Checking availability of ordered products and allocating inventory.
3) Processing deliveries by picking products, packing, and shipping.
4) Billing customers by creating invoices based on deliveries and applying pricing and discounts.
Managing returns
In this module we will discuss :-
What are Returns and its types?
What are the reasons for returns?
How can you manage returns?
Payment lifecycle
The document discusses the payment lifecycle for sellers on a marketplace. It covers when payments are transferred after order delivery, how sellers can check their payments through settlement reports and order-wise reports downloaded from the seller panel, and potential reasons why a seller may not have received an expected payment such as bank holidays or a change in bank details. The document also provides instructions on how sellers can update their bank details via the seller panel.
Bulk orders processing (Non-LMD)
The document discusses how non-LMD (Last Mile Delivery) sellers on Paytm Mall can process orders in bulk by downloading order files, filling in details like AWB numbers, uploading the files, generating packing slips, and marking orders as shipped to fulfill logistics requirements without Paytm Mall's logistic services. Non-LMD sellers have benefits like deciding their delivery areas and understanding customer needs better. The bulk order processing steps guide sellers through requesting pickups, confirming orders, uploading shipment data, and tracking order statuses.
Replacement modules
This document discusses the replacement process on the seller panel. It defines replacements as new orders placed when a delivered product is claimed defective. It outlines the replacement workflow including how replacements are initiated, tracked, and processed as forward orders. It also covers payout calculations for replaced orders and how to raise queries about replacements using the support tab.
Replacement
In this module we will discuss:
What are Replacements?
What are the reasons for replacements?
How does replacement work?
How will you benefit from replacements ?
How can you check replacement order on seller panel?
How can you process replacement order on seller panel?
When will you get payout of your replaced order?
How to raise a query for replacements?
automobiles order processing_english
This document discusses the order processing steps for automobiles. It outlines the order lifecycle from when a customer places an order through delivery. The key steps are:
1) Processing the order by acknowledging, entering courier details, and uploading documents.
2) Marking the order as shipped once handed over to the courier.
3) Checking the status of shipped and delivered orders.
4) Verifying the uploaded documents by order ID.
Orders overview
This document provides an overview of order management on the seller panel. It discusses the orders tab, order types, SLAs and penalties. The orders tab allows sellers to view, search, filter and manage orders by status. There are two types of orders - single and multiple item orders. SLAs define the shipping deadline and penalties for late or cancelled orders include a 3% fee for breach and 7% for cancellation. Grace periods and minimum penalties of Rs. 35 are also outlined. The document provides guidance on using the panel to track orders, deadlines and avoid penalties.
Order processing for business support seller service
In this module we will discuss :-
What are seller services?
How can you process seller service order?
How to cancel an order
This document discusses how to cancel orders individually or in bulk on an e-commerce platform and check cancelled orders. It provides steps to cancel a single order by selecting the order and cancellation reason. It also outlines how to cancel multiple orders in bulk by downloading a CSV file of orders, uploading it, and selecting the cancellation reason. Finally, it notes that cancelled orders can be viewed on the Orders tab by selecting the Cancelled tab and checking the status and details of cancelled orders.
Order processing - Automobiles
This document discusses the order processing steps for automobiles. It outlines the order lifecycle from when a customer places an order through delivery. The key steps are:
1. Entering courier details and acknowledging the order on the seller panel
2. Uploading invoice and insurance documents for cash on delivery orders
3. Marking the order as shipped once handed over to the courier
4. Checking order status and uploaded documents from the orders tab
PSA guidelines
This document discusses Paytm Mall's Seller Assurance Program (PSA), which protects sellers from losses due to product returns. It outlines what the PSA covers, how sellers can file claims within 48 hours of a disputed return, and the types of documentation required to support different claim types. Sellers are instructed to log into their panel, go to the Returns tab, and click "Raise Return Dispute" to begin the claims process. Claims must include images and video of the disputed product. Timelines for raising queries about different return issues are provided, ranging from 2 to 7 days depending on the problem.
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Paytm Mall sales report
This document summarizes a sales report available on Paytm Mall for merchants. The sales report allows merchants to view all order details for a selected time period up to 31 days in a single Excel file. It provides key information like order ID, product details, prices, statuses, customer details, and more. To download the report, merchants click on "Payouts" and then "Orderwise Payouts", select a date range, and click "Download Sales Report". This gives them a comprehensive view of their sales in one place to help manage their business.
Sales report
This document provides information about Paytm Mall sales reports including what a sales report is, how to download one, and an explanation of the headers included in a sales report. Specifically, it explains that a sales report contains order details in an Excel file for a selected date range up to 31 days. It outlines the steps to download a report and describes the various order details and statuses that are included as columns in the report.
Sales report
The document discusses a sales report available on Paytm Mall that provides order details for a selected time period. It explains that the report allows sellers to easily manage sales by downloading all order information in a single Excel file. The document then outlines how to download the report by selecting a date range and clicking download. Finally, it describes the various headers in the report which provide order and customer details like product information, order status, payment amounts, shipping tracking, and customer address.
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Stock transfer using stock transport order
1. An inter-company stock transport order can be used to transfer materials between two plants in different company codes. This involves configuring the supplying and receiving plants, creating a customer and assigning delivery types and document types.
2. To create an inter-company STO, a vendor must be created for the receiving plant and assigned to the supplying plant. The receiving plant must also be created as a customer with the correct sales area. The delivery type, checking rule and document types must then be assigned in customizing.
3. Once configured, an STO can be created to transfer stock from the supplying to receiving plant. A delivery is then generated, goods can be issued and receipted to complete the transfer between the
SCD - Understand settlement payout report
The document discusses updates to the settlements-wise payout report, including more details provided in the report. Specifically, the new report includes 7 sub-reports providing payment details, order information, additional charges, adjustments, and taxes. It also provides instructions for downloading the report and an explanation of the various sections and data included.
SCD - Understand settlement payout report
The document discusses updates to the settlements-wise payout report, including more details provided in the report. Specifically, the new report includes 7 sub-reports covering payment details, orders, additional charges, adjustments, and taxes. It also provides guidance on downloading the report and understanding the various sections and data elements included.
Understand settlement payout report
The document discusses updates to the settlements-wise payout report, including more details provided in the report. It explains how to download the new report, which contains 7 sheets that provide payment details, order information, additional charges, taxes, and more. The report aims to simplify reconciling accounts and understanding deductions from seller accounts.
Wholesale - How and when a seller receives the payment
This document discusses various aspects of the payment lifecycle for sellers on an e-commerce platform. It covers when payments are transferred, how sellers can check their payments through settlement reports and order-wise reports, and addresses common questions about payment status. The document provides steps to view payment details and download reports in different formats.
Understand settlement payout report
The new settlements wise payout report provides sellers with more details about order payouts and deductions in a simplified format. It contains 7 sub-reports that detail payment information, order details, logistics charges, adjustments, taxes, and more. The report aims to make reconciliation of accounts and understanding payouts easier for sellers. It provides essential order information, payment and deduction details to help sellers understand settlements over a selected date range.
SCD - Understand settlement payout report
The document provides an overview of Paytm Mall's new settlements-wise payout report, which contains more payment details across 7 sub-reports to help sellers better understand order payouts, deductions, taxes, and reconciliation. It explains how to download the report, and guides users through each sub-report and column headers to understand order details, payments, charges, adjustments, and tax information included in the updated report.
Seller app - Returns
Seller app - Returns discusses how sellers can track return orders in the Paytm Mall seller app. Sellers can view approved return orders by tapping the Returns and Approved tabs, then search by item ID, order ID, or other details. The order status and details like reason and history can be seen by tapping an individual order. Return orders that are in transit and have been delivered are visible on the In-transit and Returned tabs respectively, with sub-tabs to filter views. Sellers can also raise support tickets for any queries on tracking return orders.
Understand settlement payout report
The new settlements wise payout report provides sellers with more details about order payouts, deductions, and taxes in a simplified format. It contains 7 sub-reports that provide order-level payment details, additional charges, adjustments, and taxes. The report helps sellers easily understand and reconcile their account settlements by offering comprehensive order information in a single downloadable file.
Know your seller panel -I
This document provides instructions for logging into a seller panel, an overview of the dashboard and support features, and how to raise queries. It discusses:
1. How to log into the seller panel by going to the website, entering your email and password, and signing in.
2. The main features of the seller panel like orders, catalogue, payments, returns, and loans.
3. What the dashboard shows including orders, sales, top products, cancellations, shipments, payments, and out of stock items.
4. How to raise a query by choosing a category and submitting a ticket, and best practices for support like providing order details and raising one issue per ticket.
New payment settlements tab
The document discusses updates to the settlements tab interface that provides sellers more detailed and easy to understand payout reports. Key changes include credits and debits now displayed separately along with deductions for commissions, logistics, taxes shown under respective segments. Sellers can check new settlement details by date range in the payments tab and download Excel reports containing order-level payout and adjustment details for analysis. Common FAQs address where to find deductions for SLA penalties, claim payouts, and waived cancellation fees.
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multiple items order processing (lmd) multiple shipments
This document provides instructions for sellers on Paytm Mall to process orders with multiple items that require multiple shipments. It covers confirming such orders, identifying them, packing items, requesting pickups, and checking shipped and delivered orders. Sellers can process multiple item orders by confirming each item, packing all items together, and requesting pickup once ready. They can view shipment status on the "Shipped" and "Delivered" tabs and download duplicate documents if needed.
single item order processing (lmd) multiple shipments
1. The document discusses the process of handling single item orders with multiple shipments through Paytm Mall's logistics partners. This includes confirming orders, packing orders, requesting pickups, and tracking shipped and delivered orders.
2. Paytm Mall offers sellers the ability to use their logistics partners for fulfillment. This provides benefits like flat shipping rates nationwide, easy tracking, and automated payouts.
3. The key steps for processing a single item order are confirming the order details, packing the item, requesting a pickup by providing packaging details, and then tracking the order status. Sellers can also download duplicate documents like packing slips or manifests.
how to cancel an order
This document discusses how to cancel orders individually or in bulk on an e-commerce platform and check cancelled orders. It provides the following steps:
1. To cancel a single order, select the order and choose a cancellation reason from a dropdown menu before confirming cancellation.
2. To cancel orders in bulk, download a CSV file of selected orders, upload it after choosing a cancellation reason, and confirm cancellation.
3. To check cancelled orders, go to the Cancelled tab under Orders and view orders cancelled by the merchant or customer along with order details and status.
orders overview
This document provides an overview of order management on an e-commerce platform. It discusses the orders tab interface, order types and stages, service level agreements (SLAs) for order fulfillment, and penalties for SLA breaches and order cancellations. The orders tab allows sellers to view, filter, and manage orders by status. Orders can be single-item or multiple-item. SLAs define the standard and expedited timelines for order shipping. Penalties of 3-7% of the order value are charged for late shipping or cancellations beyond grace periods. Tracking tools help sellers monitor SLA compliance and avoid financial penalties.
DIY- Add new product to catalogue
The document discusses how to create new products and upload products in bulk on an e-commerce platform. It provides step-by-step instructions on single product creation, including selecting categories, filling mandatory and optional attributes, uploading images, and submitting the product. It also outlines the process for bulk product uploads using a template, with details on selecting brands, downloading image links, filling the template, and submitting it. Finally, it defines the quality check process, where products are approved or rejected within 2-3 days before going live.
Tracking returns
This document discusses how sellers can track order returns on their panel. It explains how to check cancelled orders, returns before delivery, and returns after delivery. For cancelled orders, sellers can view order details and download order files. For returns before delivery, sellers can filter orders by date or status. For returns after delivery, sellers can view orders by status like approved, picked, or returned, and raise disputes. The document provides guidance on tracking return order statuses and details.
Tracking returns
This document discusses how sellers can track order returns on their panel. It explains that sellers can check cancelled orders by going to the Orders tab and selecting Cancelled. Returns before delivery can be found under the Returns tab by clicking on Returns before delivery. Returns after delivery are also under the Returns tab, with the status changing as the return progresses from Approved to Picked to Returned. Sellers are able to filter and download order details to track returns on their seller panel.
PSA guidelines
This document discusses Paytm Mall's Seller Assurance Program (PSA), which protects sellers from losses due to product returns. It outlines the cases where sellers can file PSA claims, such as damaged, missing, or wrong products. Sellers must submit supporting documents like product photos within 48 hours of receiving a disputed return. The document provides instructions for filing a PSA claim in the seller panel by clicking on tabs for returns and raising disputes. It also lists timelines for resolving different types of return issues under the PSA.
Tracking returns - Wholesale
1. To track returns before delivery, sellers can check the Returns Before Delivery tab to view orders cancelled by customers before products are delivered. Order status options are Return Initiated and Return Delivered.
2. To track returns after delivery, sellers can check the Returns After Delivery tab. They can filter orders by date, order ID, item ID, etc. and view order status in stages like Approved, Picked, and Returned.
3. Sellers can view full order details, download order CSVs, and check parent order IDs for partial returns from these return tracking tabs.
PSA guidelines - Wholesale
This document discusses Paytm Mall's Seller Assurance Program (PSA), which protects sellers from losses due to returns. It outlines the process for filing a PSA claim within 48 hours of a disputed return. Sellers can file claims for delayed delivery, damaged/missing items, wrong items, or lost products. Claims require supporting photos/videos. To file a claim, sellers access the Returns tab and click "Raise Return Dispute" to submit details and attachments about the disputed item. The document also lists turnaround times for raising queries about different types of return issues.
PSA guidelines - Wholesale
This document provides information about Paytm Mall Seller Assurance (PSA) which protects sellers in the event of return damages or losses. It outlines the cases where a PSA claim can be raised such as delayed delivery, damaged products, missing items, or wrong products. It describes the process for raising a PSA claim through the seller panel by clicking on the Returns tab and filling out a ticket submission form along with required documentation. Finally, it lists the turnaround times (TATs) for raising queries for different types of return issues.
Tracking returns - Wholesale
This document discusses how sellers can track product returns on their panel before and after delivery. It provides steps to check returns before delivery by going to the Returns tab and clicking on Returns before delivery. It also explains how to check returns after delivery by going to the Returns tab and clicking on Returns after delivery to view returns by status such as Approved, Picked, Returned, and All. The document provides guidance on filtering returns by date and other criteria and describes the various return stages visible to sellers on the returns panels.
Managing returns - Wholesale
1. The document discusses managing returns by defining what returns are, the types of returns, reasons for returns, and how to manage returns.
2. It defines returns as orders that are cancelled and sent back by customers, which can be returns before or after delivery.
3. It provides tips for reducing returns such as providing detailed product descriptions and packaging and processing orders on time.
FC - Check your sellable and non sellable inventory - Hindi
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Manage your working hours and weekly holiday - wholesale
This document discusses how to manage working hours, weekly holidays, and scheduled holidays for warehouses on the Paytm Mall seller panel. Sellers can log into their panel, select a warehouse, and edit the working hours, weekly holiday, or apply for scheduled holidays by following the steps outlined. Changes to working hours or weekly holidays will apply to new orders the next day, while sellers must give at least 7 days notice for scheduled holidays and can have a maximum of two holidays per month.
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- 1. Paytm Mall sales report In this module we will discuss :- 1. What are the benefits of the sales report? 2. How to download the sales report?
- 2. What are the benefits of the sales report? The sales report has these benefits - Download all order details in single excel file Download sales report for up to 31 days Check status of the orders in one file Easily manage your sales
- 3. How to download the sales report? To download the sales report, follow these steps - Click on Payments1 1 2 Click on Payouts2
- 4. How to download the sales report? 3 Click on Orderwise Payouts3
- 5. How to download the sales report? 4 5a 5b Click here to select the date range for which you want to download the sales report4 Select the date range and click on the Apply button. Maximum limit – 31 days5
- 6. How to download the sales report? 6 7 Click on Download Sales Report6 Click on the Download icon, sales report will be downloaded in your system7
- 7. How to download the sales report? Sample sales report -
- 8. Understanding the various headers in the sales report Once you open the downloaded report, you will see the following details : 8 Merchant_id - unique ID assigned to you as a seller Fulfillment_service_name- from where the order is shipped (your warehouse or FC) Service_type- will always be physical as you deal in physical goods 8
- 9. Understanding the various headers in the sales report Created_at- The day on which the order was placed by a customer Updated_at- Status of the item is updated on this date and time Order_id- Unique ID for your order 9 9
- 10. Understanding the various headers in the sales report Order_item_id- Unique ID for your items in an order Product_id- Unique ID for the product Sku_name- Unique alphanumeric ID for your product (provided by you) 10 10
- 11. Understanding the various headers in the sales report Price- Product’s Selling price Qty_ordered- Quantity of the product(s) in the order Total_price- Selling price x Quantity 11 11
- 12. Understanding the various headers in the sales report Item_status_text- Status of your order Discount- Discount given to the customer against this order Conv_fee- Convenience fee charged against this order 12 12
- 13. Understanding the various headers in the sales report Wallet_paid- Amount paid by the customer via Paytm wallet Pg_paid- Amount paid by the customer via other mode of payment Cod_paid- Amount to be paid in COD mode 13 13
- 14. Understanding the various headers in the sales report Vertical_name- Category name of the product Tracking_number- AWB number assigned for that order Shipping_amount- Shipping amount paid by the customer 14 14
- 15. Understanding the various headers in the sales report Shipped_at- Date on which the order is marked as shipped Delivered_at- Date on which the order is marked as delivered Returned_at- Date on which the order is marked as returned 15 15
- 16. Understanding the various headers in the sales report isCOD- If the order is a COD order then it will be “1” or else “0” Customer_firstname- First name of the customer Customer_lastname- Last name of the customer 16 16
- 17. Understanding the various headers in the sales report Customer_address- Delivery address of the customer Customer_city- City name of the customer Customer_pincode- Pincode of the customer’s address 17 17
- 18. Understanding the various headers in the sales report Invoice_id- ID of the invoice generated against this order Invoice_date- Date on which invoice is generated Promo_code- Promocode used for this order 18 18
- 19. Thanks everyone! For any query, please raise a ticket on support