Paula A. Ducharme is a certified Electronic Health Record Specialist seeking a position utilizing her skills and experience in EHR systems and medical office administration. She has over 15 years of experience managing medical records and office operations. Her most recent role was as a Medical Office Coordinator/Medical Assistant at Your Health, Inc. where she ensured accuracy of patient records in EPIC and provided excellent customer service. She also has a background in office coordination at Hasbro, Inc., where she created systems to improve efficiency. Paula has an Associate's Degree in Health Information Management and is a member of professional organizations.

1. Paula A. Ducharme, CEHRS
North Smithfield, RI
401-603-8523 ♦ ducharmepaula1@gmail.com
PROFILE
Motivated professional with skills and training in Electronic Health Records. Resourceful in perceiving
and resolving problems. Precise, accurate candidate with excellent interpersonal skills.
Clear communicator, both written and oral. Strong goal-oriented work ethic. Maintain composure and quickly
adapt to fast-paced, unpredictable, and stressful situations. Effective problem-solver by being analytical,
systematic, and direct. A dedicated employee who consistently strives to learn and produce quality work.
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TECHNICAL SKILLS
♦ HIPAA and Patient Confidentiality ♦ ICD 9 & 10 CM, CPT, & AHA HCPCS Coding
♦ EPIC EMR System ♦ Strong Team Collaboration Skills
♦ MS Office: Word, Excel, PowerPoint ♦ QuickBooks
♦ Proofreading/Editing for Business ♦ Comprehensive Medical Office Practice
♦ Clinical Documents & Communications ♦ Anatomy & Physiology
♦ Psychology of Healthcare ♦ Medical Language
♦ Business Document Processing ♦ Database Management (Access 2013)
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EDUCATION
New England Institute of Technology, East Greenwich, RI - Graduated: 3.8 GPA – Dean’s List
Associate of Science Degree, Health Information Management – September 2015
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LICENSES AND CERTIFICATIONS
Certified Electronic Health Record Specialist (CEHRS) – Certification #E4B4N9C2
Expiration Date: 06/05/2017
PROFESSIONAL EXPERIENCE
Your Health, Inc., East Greenwich, RI 2015 to 2016
Medical Office Coordinator/Medical Assistant
 Managed a variety of responsibilities for this busy medical office.
 Ensured excellence in customer service. Collaborated well with the team at all levels.
 Checked patients in and out through the EPIC EMR system.
 Ensured that all patient records were up to date and HIPAA compliant.
 Accurately scanned all new incoming medical documents into the appropriate area of the patient’s
record.
 Maintained EMR’s confidentiality – Complied with all local, state, and federal laws and regulations.
 Created physician approved referrals and set up appointments for patients.
 Collected appropriate co-payments and performed daily reconciliation at close of day.
 Assisted patients with cancelling, changing, and making new appointments.
 Completed prior authorizations and coordinated specialist appointments for patients.
 Provided cross coverage as needed by taking vitals, EKGs, and medication reconciliation.
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2. Paula A. Ducharme, CEHRS
North Smithfield, RI
401-603-8523 ♦ ducharmepaula1@gmail.com
Page 2
Hasbro, Inc., Pawtucket, RI 2000 to 2013
Office Coordinator: Playskool D&D and Girl’s Entertainment Departments
 Collaborated with IT Department in 2001 and created a web based project tracking budget system that
assisted upper management and designers with departmental budget analysis, planning, and
management that reduced management workload.
 Coordinated weekly and monthly budget reports for all levels of management.
 Involved in a variety of complex and highly confidential documents and projects.
 Developed procedural forms and manuals that improved office efficiency.
 Managed entire purchasing card tracking for both departments.
 Processed monthly expense reports.
 Responded quickly to varied requests relating to problem-solving issues and tasks.
 Prepared year-end accrual entries.
MEMBERSHIPS
Phi Theta Kappa Honor Society for Academic Excellence
American Health Information Management Association (AHIMA) - ID #2439553 - Expiration Date: 10/31/16