1. 4939 North 51st Boulevard
Milwaukee, WI 53218
(414) 722-3675
sholloway923@gmail.com
SHALONDA HOLLOWAY
OBJECTIVE To obtain a career position where I can utilize and enhance my customer
and patient care services. A position with advancement opportunities and
longevity.
SKILLS & ABILITIES Basic computer skills, interpersonal skills, integrity, innovative, self-starter,
positive attitude, organized, detailed oriented, time proficient, and
excellent written and verbal communication skills. Ability to coordinate,
and multitask, ability to work with little to no supervision. Scheduling,
charting, filing, compiling, scanning, faxing, copying, electronic filing, and
typing.
EXPERIENCE Project Manager, Lubsey Medical Clinic (Internship)
4/10/2015-06/29/2015
 Assisted with redesigning staff/patient routine plan.
 Designed disciplinary action plan for staff team.
 Answered telephones to assist with scheduling patients’ appointments, providing
test and/or lab results, etc.
 Electronically filed patients; records, utilizing Health Fusion database systems.
 Filed, scanned, faxed, and email documents when needed.
 Maintained patient confidentiality, and professionalism.
CALL CENTER REPRESENTATIVE, HAS BANK (ENDURIX STAFFING)
4/08/2015-6/17/2015
 Answered queued phone calls, to assist members with debit card issues, account
and statement prints, and tax documents, and balances.
 Utilize software to compile important member information, into encrypted system.
 Maintained positiveattitude, while handling escalated calls.
JEWELRY ASSOCIATE, WALMART
2/27/2013-3/09/2014
 Assisted customers with jewelry needs such as, ring sizing, engravings, and
wedding band purchases.
 Complete daily counts of fine merchandise, coming in/out store. Assured vendors
signed and documented shipments.
 Maintained excellent customer service.
PATIENT CARE ASSISTANT, MID AMERICA HEALTHCARE CORPORATION

2. 6/09/2009-11/16/2011
 Chart observations, reporting any changes in residents’
conditions.
 Performed direct nursing tasks, including taking vital signs,
assisted with activities of daily living and hygiene.
 Maintained and provided clean and safe environment.
CAREGIVER, TEMPORARY OFFICE PERSONNEL AGENCY
5/30/2002-9/13/2005
 Provided companionship and conversation.
 Prepared meals and cleaned homes as needed. Provided
medication reminders and appointments.
 Accompanied clients to and from appointments.
 Maintained trusting rapport with clients and families.
CERTIFIED NURSING ASSISTANT, CLEMENT MANOR NURSING HOME
2/1/2000-5/21/2002
 Touch basis with relieving nurse to update information regarding
residents’ daily routines.
 Escorts residents to and from various destinations.
 Ordered, received, and stored supplies entering Nursing home.
 Performed delegated functions as educationally prepared.
 Established trustworthy relationships with residents’ and staff,
EDUCATION CONCORDIA UNIVERSITY WISCONSIN, MIDTOWN CAMPUS, BACHELOR’S HEALTHCARE
MANAGEMENT.
Averaging 2.8 GPA, studied medical terminology, anatomy and physiology, computer
software knowledge, and hands-on practices. Also studied, accounting, human resource,
ethics in the workplace, and interpersonal communication.
COMMUNICATION I am very strong at communicating. I had to complete many speeches for
this organization I worked for in 2006, known as “The Project Respect”.
This organization helps in demographic areas that deal with much
violence. We would put together block parties, and events. Most times, I
would speak to large groups to gain feedback of things these communities
lacked, or needed assistance with. I also would attend meetings for my
boss, at many neighborhood churches, board rooms, and the Police
Academy.
LEADERSHIP I am involvedin many community activities. I am greatly respected in my
church, and once was a part the ushering board. I have arranged meeting
with teenage young ladies throughout my neighborhood, to help them
focus on educational needs, and job readiness skills. Iplay a huge part in
my children’s school, for parent committee, and social events.

3. REFERENCES PIA YANCEY
Human Resource Director, WellsPoint
(414) 379-8200
BECKY HAMPTON
Healthcare Management Instructor, Concordia University Wisconsin
(414) 412-8931
BRAD KERNATS
Call Center Manager, HSA Bank
(920) 803-4743