Phillip Kwaku Duah has over 20 years of experience in healthcare administration, quality management, and small business ownership. He has a Ph.D in Health Care Administration and masters degrees in Health Care Policy and Planning and Health Care Administration. Duah has held roles managing behavioral health oversight, day-to-day operations of a home care agency, and clinical operations of TB clinics. He has a proven track record of ensuring regulatory compliance and leading quality improvement initiatives. Duah is skilled in project management, report preparation, customer service, and clinical supervision.

1. Phillip Kwaku Duah
184 Murphy Cir.  Bushkill, PA 18324  (570) 588-1465  pduah@ptd.net
Career Profile _______________________________________________________
Motivated, personable business professional with multiple college degrees and over 20 years of successful
track record of public service and profitable small business ownership. Talent for quickly mastering
technology – completed Microsoft Office Suite certificate courses. Diplomatic and tactful with professionals
and non-professionals at all levels. Accustomed to handling sensitive, confidential records. Demonstrated
history of producing accurate, timely reports meeting stringent, government and private guidelines.
Flexible and versatile – able to maintain a sense of humor under pressure. Poised and competent with
demonstrated ability to easily transcend cultural differences. Thrive in deadline-driven environments.
Excellent team-building skills.
Skills Summary ______________________________________________________
Project Management
Case Management
Report Preparation
Written Correspondence
General Office Skills
Operational Inventory
Computer Savvy
Customer Service
Clinical Supervision
Health Care Policy AND
PLANNING
Crisis Intervention
Quality Improvement
Data Collection AND ANALYSIS
HIV Pre & Post Counseling
PROFESSIONAL PRESENTATIONS
Motivational Interviewing
Professional Experience __________________________________________________________
QUALITY MANAGEMENT: BEHAVIORAL HEALTH CARE OVERSIGHT
 Monitor Behavioral Health Care (HealthChoices) activities in the Carbon-Monroe-Pike Counties of
Pennsylvania to ensure compliance with the PA State Dept. of Human Services (DHS) & Dept. of
Health (DOH) guidelines. In collaboration with Managed Care Organization (MCO), identify access to
care barriers for HealthChoices members and develop interventions for improvement and
maintaining improvement through active Monitoring & Evaluation.
 Ensure appropriate coordination of care between Behavioral Health and Physical Health for
members through Provider Record Reviews for best practices, program management and periodic
interactions with members to review care & services and facilitate ways to support their recovery.
 Participate in Needs and Financial Impact Analysis for newly proposed programs to ensure start-up
regulatory compliance, sustainability, and program integrity.
 Effectively lead the HealthChoices Quality Team to participate in complaint and grievances reviews to
ensure amicable resolutions and appropriate continuity of care. In collaboration with MCO facilitate
Member, Family and Provider meetings to solicit feedback & inputs about services, activities and
initiatives that foster recovery from the members.
 With greater degree of success, lead the HealthChoices Quality Team to collect data, review, analyze
and interpret clinical, operational and program reports for submission to Upper Management,
County Commissioners and Pennsylvania Department of Human Services.

2. Phillip Kwaku Duah
Résumé, Page 2
ADMINISTRATION: DAY-TO-DAY OPERATIONS OF HOME CARE AGENCY
 Part of team to establish a Licensed Home Health Care Agency and serving as Administrator to lead
and direct the overall operations of the agency in accordance with customer needs, government
regulations, standards, guidelines and agency policies, with focus on maintaining excellent care to
the clients while achieving the agency’s business objectives. Developed, reviewed, updated and
supervised all agency policies and procedures. As Administrator, coordinated the marketing
activities and strategies to ensure effective referral sources, while developing new markets. Led the
Agency through two successful New York State Dept. of Health Quality Reviews and responded
satisfactory to all Corrective Action Plans (CAP) required by the State.
 Effectively wrote, reviewed and secured contracts with four community agencies and two healthcare
facilities, while overseeing recruitment and supervision of agency personnel.
 Developed the agency in-service staff training program and the Emergency Preparedness
Procedures, which is State requirement for evaluating a successful Home Care Services provided by
Licensed Agencies. In addition to developing the manuals, I conducted quarterly in-service training
for both filed & office staff.
 Participated in Quality Improvement Committee meeting, as a member, to review clinical,
operational and quality of care activities and submitted recommendations for improvement to Board
of Directors. In the capacity as Administrator, received complaint, accident & incident reports for
follow up.
HEALTH CARE ADMINISTRATION: POLICIES & PROCEDURE OVERSIGHT
 Supervised daily clinic operational activities of three New York City Department of Health(NYCDOH)
TB clinics such as: Staff coverage, Patient Flow, Case Management and Productivity measures.
Conducted field investigations about transmissions & family in crisis stabilization.
 Effectively supervised administrative functions such as: Billing, Inventory, Data Collection, Quality
Improvement, Medical Records Retention, HIPPA, Federal, State & Local regulatory compliance
requirements, Time & Leave and ensured both public and staff complaint & grievances resolution for
high customer satisfaction.
 Responsible for the implementation of NYCDOH policies & procedures in the clinics to ensure
compliance with all regulatory requirements for both operational and safety measures and
successfully passed the yearly NYC Department of Health and External Review audits of clinical
operations without deficiencies.
 Trained and oriented newly hired employees and performed annual performance evaluation of all
clinic staff to give feedback on their performances as observed in the course of the year. Conducted
training to new recruits & other staff in: Clinic Operations Procedures, Right- to- Know and Health
& Safety measures. A successful outcome of only one incident of injury to a staff over the 10 years I
managed the clinics.
 Successfully facilitated hospital inpatient detox for clinic patients with drug & alcohol issues, while
coordinating treatment of clinic patients with Methadone Programs for continuity of care and
recovery.
 HIV Coordinator: Organized HIV and Phlebotomy training for Bureau of TB Control staff; Conducted
hands-on skills training in the filed with the HIV Counselors; Observed HIV Counselors providing pre
& post counseling and gave feedback for improvement; Reviewed and analyzed monthly HIV
counseling & testing data for trends, which was useful in developing HIV /TB protocols; Submitted
monthly HIV counseling and testing report to Upper Management and the Center for Disease Control.
184 Murphy Cir.  Bushkill, PA 18324  (570) 588-1465  pduah@ptd.net

3. Phillip Kwaku Duah
Résumé, Page 3
Employment History
CMP MENTAL HEALTH and DEVELOPMENTAL SERVICES - Stroudsburg, Pennsylvania
Quality Improvement Director, January 2007 to Present
OMEGA CARE SERVICES, INC – Bronx, New York
Administrator, June 2005 to December 2011
NEW YORK CITY DEPT OF HEALTH – New York
Center Administrative Manager, Aug. 1992 to Dec. 2006
Education
CAPPELLA UNIVERSITY – Minneapolis
Ph.D in Health Care Administration, Fall 2006 (40 cr) - Incomplete
COLLEGE OF MOUNT SAINT VINCENT- Riverdale, New York
Master of Science Degree, August 2000
Health Care Policy and Planning
COLLEGE OF MOUNT SAINT VINCENT- Riverdale, New York
Bachelor of Science Degree, May 2000
Health Care Administration
LEHMAN COLLEGE – Bronx, New York
Biology Major (Transfer), Sept. 1998
Internship Experience
Emergency Room worker of the Jacobi Medical Center – Jan. 2000 to July 2000
A Trauma Center with constant cases that required critical and immediate care with family members in crisis
demanding asnwers in desperation. Tasked to liaise between ER medical staff and the familes to provide
information, support and comfort.
Professional Training and Development
 Occupational Health and Safety (University of Minnesota School of Public Health)
 Program Development (University of Minnesota School of Public Health)
 Health Literacy for Public Health Professionals (CDC, Atlanta).
 Pennsylvania Mental Health Procedure Act, Drexel University College of Medicine
 Recovery Management & Recovery-Oriented Systems of Care (Nu-Way Recovery Services, Inc)
 CDC Managers Course in Tuberclosis Management; CDC Principles of Epidemiology
 CDC Basic Environmental Health; OSHA Regulations
 HIV pre and post counseling; Medical Terminology; Phlebotomy
 Motivational Interviewing; Penssylvania D&A PCPC
 Ecosystemic Family Structure Therapy (Trauma Informed Therapy)
 Microsoft Office (Word, Excel, Access, Power Point)
Hobby/ Interest
 As a former Soccer player , enjoy the game of Soccer, Baseball and Hockey
 Enjoy doing schoolwork with my kids, Reading & doing church activities
184 Murphy Cir.  Bushkill, PA 18324  (570) 588-1465  pduah@ptd.net

4. Phillip Kwaku Duah
Résumé, Page 4
 President of a non-profit Community Association of the Ghanaian community in the North East of
New Jersey & Pennsylvania, have great interest in meeting & socializing with people.
184 Murphy Cir.  Bushkill, PA 18324  (570) 588-1465  pduah@ptd.net