Paul Riley has over 15 years of experience in vehicle maintenance and technical service roles. He is currently a Technical Service Controller at Riverside Truck Rental where he is responsible for account management, maintenance planning and costs, and parts procurement for the Pickfords fleet. Previously he held roles in maintenance control, workshop control and supervision, and damage control management. He has strong skills in customer service, maintenance planning, parts sourcing, and financial reporting.

1. Paul Riley: 611 Oldham Road, Rochdale, OL16 4PA
Tel: 07837 869590
Curriculum Vitae
Profile
I am currently a Technical Service controller. I am I highly motivated and driven
person who enjoys striving to be the best at whatever role I am currently doing. For
several years I worked within workshop maintenance control and managed on
alternating shifts
I have been involved with Contract maintenance and Warranty engineers at all levels
within DAF – MAN - Mercedes and Volvo and retain my relationships with them in
my current role.
Key Skills
• Highly motivated and driven to succeed
• Good working knowledge of Word, Excel, Key2, Kerridge and AS400
• Very adaptable to change
• Workshop Control supervisory experience
• Contract Maintenance, Warranty and Retail invoice experience
• Maintenance Control and incident management experience
• Customer Service and after sales
Professional History
Riverside Truck Rental
Technical Service Control Feb 2014 - to date
• I currently work on Technical Service Control and have responsibility for the
Pickford account involving all aspects of maintenance, account management,
parts purchase and nationwide parts movement
• Liaise with Pickfords directors and branch managers nationwide to discuss
commercial costs regarding fleet repairs and off fleet replacement vehicles
• Produce monthly report for profit and loss table including VOR, monthly
spend parts and labour
• Liaise and advise our workshops on any information they cannot get due to
fleet age (information that isn’t initially available on parts spec)
• Source and obtain parts from existing de-fleeted vehicles and outside suppliers
to ensure costs are minimised
• Source and implement workshops to ensure compliance and costs minimised
• Liaise with customers own sourced workshops and pass or dispute invoices
where relevant, meet with supplier to discuss queries and resolution
• Track and record parts removals and movements of customers stock and
supply to workshops nationwide if cost effective
Riverside Truck Rental

2. Paul Riley: 611 Oldham Road, Rochdale, OL16 4PA
Tel: 07837 869590
Maintenance Control Aug 2009 - to Feb 2014
• Maintenance Control to have sole responsibility for the Commercial Tractor
unit Fleet as well as certain contracts on refuse
• I work hard to look for the best solution to problems that involve the least
amount of downtime and financial costs
• I am seen as a vital member of the team that pushes other on the team to a
higher performance.
• I am involved daily with Fleet/Transport Managers to directors organizing
repair and general maintenance and ensuring that all compliance is carried out
within the customers operator’s licence stipulations
• I am involved with the up-rate and de-rate of Commercial vehicles
• I have daily contact with after sales and technical managers and monitor and
discuss (quarterly) common product faults
• I am involved daily with workshops nationwide
• Responsible on rotating shift for out of hours B/Downs and handover
Lancashire DAF
Workshop Controller Aug 2007 – Aug 2009
• Workshop Control, loading hours and specifying Contract/Warranty
• Ensuring all vehicles through the workshop were checked for
Manufacturers product and safety Recalls
• Customer liaison and after sales, this involved meeting potential customers
assessing their needs and promoting in-house repair and maintenance
package (both service and full maintenance)
• Ensuring that all B/Down were dispatched and closed down within DAF
parameters and that DAF aid PDA information was sent correctly to the
call centre
• Involved directly with the first meetings and implementations of the DAF
check system, setting customers up and promoting the service
• Raising of all job cards for workshop with correct information and 1st
diagnostic to try and minimise workshop downtime
• Raising Pro-forma and Quotations for customers ensuring profitability
• Liaison with DAF engineers and Paccar getting pre-authority for repair
before passing and of cards to invoice clerks
• On call every other week for GOP and making sure that repair followed
through (mostly on customers behalf)
MAN Truck and Bus
Shift Supervisor Jun 2003 – Aug 2009
• I started work as a workshop receptionist taking calls and B/Downs and
making sure that the jobs were separated into contract/warranty/retail WIP,
after 12 months my then service manager started to send me on Contract

3. Paul Riley: 611 Oldham Road, Rochdale, OL16 4PA
Tel: 07837 869590
maintenance courses in Swindon, learning about engines, driveline and
common failures etc with Transcom and ServiceMAN insurance, after 3 years
under another service manager) I was sent on the Warranty course’s again at
Swindon head office and was working between workshop control and Contract
Invoice.
I was picked to run a shift of technicians (four on four off) due to my
Contract/Warranty experience and my then 3 years on the service desk and out
of hours call phone.
Towards the end of my time at MAN my service manager had me acting as an
assistant manager at Blackburn/Preston and getting the WIP down, promoting
new business and reporting to him and the dealer principal.
• Workshop Control, loading hours and specifying Contract/Warranty
• Ensuring all vehicles through the workshop were checked for Manufacturers
product and safety Recalls
• Customer liaison and after sales, this involved meeting potential customers
assessing their needs and promoting in-house repair and maintenance package
(both service and full maintenance)
• Ensuring that all B/Down were dispatched and closed down within MAN
parameters and that MAN 24 PDA information was sent correctly to the call
centre
• Raising of all job cards for workshop with correct information and 1st
diagnostic to try and minimise workshop downtime
• Raising Pro-forma and Quotations for customers ensuring profitability
• Liaison with MAN Contract engineers and Warranty getting pre-authority for
repair before passing and of cards to invoice clerks
• To ensure profitability and responsible for shift overlap/swap over with both
Second shift and with Nightshift foreman
• Ensuring all of the above was auditable by MAN
TLS Vehicle Rental (GE Capital)
Fleet Department/Damage Control Manager (Salford Branch) 1999 – Aug 2003
• Various roles within TLS, working first within the Fleet department from
sending out keys to ensuring all the fleets tax discs were sent on time and
accounted for, I was then offered a job working in vehicle rentals, which
involved over the phone bookings and chasing sales to organizing drivers runs
and making sure that vehicles were clean and ready to rent.
Within my time in rentals a position came up for a damage control position,
which I was considerably more suited for (previous experience within
workshop environment at Bonnie motors Rochdale)
I worked within this position for half my time at TLS liaising with body shops,
ensuring profitable repair, compiling electronic damage recharge estimates
and photographs, dealing with insurance companies, meeting customers and
discussing jobs and recharges, chasing invoices and making sure branch met
targets.

4. Paul Riley: 611 Oldham Road, Rochdale, OL16 4PA
Tel: 07837 869590
In addition I was also responsible for the branch audit (for damage) and
making sure correct information was input into pivot table that was reviewed
on a weekly basis.
• Raising Pro-forma and Quotations for customers ensuring profitability
Liaison with MAN Contract engineers and Warranty getting pre-authority
• Customer liaison and after sales, this involved meeting potential customers
assessing their needs and promoting in-house repair
• Involved directly with the first meetings and implementations of Damage
Recharge Procedures and involved in implementation in North West Area
• Responsibility for drivers and runs and planning to ensure downtime and costs
minimised
• Responsible for Valet staff to ensure timely delivery of vehicles
• Customer liaison at all levels to ensure satisfaction
• Liaison with insurance engineers and Free trade association regarding
insurance and insurance related damage and total loss claims
• Responsibility for resolve on invoice queries
• Responsibility for Body shop implementation and liaison
• Responsibility and accountability for quality checks on returned vehicles from
both customers and Body shop/Work Shop
• Upholding and implementing GE Values