Amaninder Singh Dhanoa has over 12 years of experience in automotive sales and service operations. He currently works as an Assistant Manager of Service at KAMAZ Motors Limited, where he plans after-sales support and ensures optimal vehicle uptime through effective maintenance and parts management. Previously, he held roles such as Service Engineer at Lucas Indian Services, where he implemented service standards and improved customer satisfaction, and Assistant Service Manager at Grayson Motors, where he established quality care programs and achieved sales growth targets. Dhanoa has a B.Tech in Mechanical Engineering and various industry certifications related to vehicle maintenance, diagnostics, and warranty processes.
• An achievement-oriented professional with over 6 years of rich experience in Vehicle Testing, Quality Assurance, Operations & Maintenance, and Vehicle Audits
• Gained expertise in conducting process audits & product quality audits as well as controlling different mechanical elements inspection & testing processes
• Skilled in developing quality assurance plans & inspection plans for various Mechanical components from automobile sector components
• Hands-on experience in Assembly, Squeak & Rattle, and Roller & Brakes
• Implemented Kaizen in KIA Motors Corporation, Nigeria
• Got Best Road Test Associate certificate by durability Test Engineer from German Trainer while working with BMW India Pvt. Ltd.
• Skilled in managing process improvements and quality related activities involving resource planning, in-process inspection and co-ordination with internal departments
• Received training on United vehicle assembly plant various brands like (KIA, Skoda, General Motors) in Kazakhstan
Concursul Monumentele Brailei, 4 decembrie 2012, organizat de Primaria Brailei, Biblioteca Judeteana "Panait Istrati" Braila, Inspectoratul Scolar Judetean Braila si Cercetasii Romaniei - Centrul Local Braila
• An achievement-oriented professional with over 6 years of rich experience in Vehicle Testing, Quality Assurance, Operations & Maintenance, and Vehicle Audits
• Gained expertise in conducting process audits & product quality audits as well as controlling different mechanical elements inspection & testing processes
• Skilled in developing quality assurance plans & inspection plans for various Mechanical components from automobile sector components
• Hands-on experience in Assembly, Squeak & Rattle, and Roller & Brakes
• Implemented Kaizen in KIA Motors Corporation, Nigeria
• Got Best Road Test Associate certificate by durability Test Engineer from German Trainer while working with BMW India Pvt. Ltd.
• Skilled in managing process improvements and quality related activities involving resource planning, in-process inspection and co-ordination with internal departments
• Received training on United vehicle assembly plant various brands like (KIA, Skoda, General Motors) in Kazakhstan
Concursul Monumentele Brailei, 4 decembrie 2012, organizat de Primaria Brailei, Biblioteca Judeteana "Panait Istrati" Braila, Inspectoratul Scolar Judetean Braila si Cercetasii Romaniei - Centrul Local Braila
Concursul Monumentele Brailei, 4 decembrie 2012, organizat de Primaria Brailei, Biblioteca Judeteana "Panait Istrati" Braila, Inspectoratul Scolar Judetean Braila si Cercetasii Romaniei - Centrul Local Braila
1. Amaninder Singh Dhanoa
F-13, Gobind Colony, Rajpura +919 316 850123 dhanoa.aman1@gmail.com
Professional Summary
• Over 12 years’ experience in service operations and sales the automobile industry.
• Over eight years’ experience in customer service, marketing and management
• Advanced experience in setting up and monitoring dealer network for maximum market coverage and
target achievement
• Strong experience in providing training for best upkeep and maintenance support to the vehicles.
• Extensive customer relationship management experience - maintaining business relationship with
clients and customers to achieve quality product and service norms by resolving their service related
critical issues.
• Strong planning and strategy experience with proven abilities in accelerating growth and generating
customer loyalty levels.
• B.Tech in Mechanical Engineering with extensive and ongoing industry certifications.
Core Skills
Sales & after sales support
Relationship Management
Marketing strategy development
Customer Service
Target oriented planning
Operations management
Process implementation
Report writing skills
Communication Skills
Team player
Microsoft Office
Auto Deal & SAP
Training Certificates
Warranty handling and free service billing at CTC, Pune.
Car connecting program, By D. D. Associate at Pune.
Train the Trainer program (Engine, gear Box & diagnostic ABS/SRS/Petrol engine Multi Point Fuel
Injection, Petrol) at Training Centre, Delhi.
Aggregate overhauling and diagnostic at M/s Fiat India Ltd. Delhi.
Diagnostic and understanding of B- III, at LIS, Chennai.
Orientation and field training at LIS RO, Delhi
CR training at LIS RO, Delhi
Professional Experience
Assistant Manager - Service
Feb 11 – Present – KAMAZ MOTORS LIMITED
• Planning and developing all After Sales Support for product improvement & Customer support. Laying
out the procedures, service standards, operational policies, effective control measures to reduce
running costs.
• Recording customer complaints and working on instant solutions for the reported breakdowns thru
network of company site engineers and dealers.
• Rendering field support at customer’s site by ensuring steady flow of parts for maintaining the
optimum uptime.
• Ensuring parts planning at the sites and warehouses for having maximum availability by timely parts
backup during breakdowns.
• Providing training & guidelines to site engineers and customers site staff for best upkeep and
maintenance support to the vehicles.
• Interfacing between plant and customers for consistent operations of activities by effective team
management.
• Formed and heading Cross-functional team at plant for working on solutions of all critical complaints.
• Interfacing between KAMAZ Inc. (Russia) technical team, R&D & QC team for all critical technical
issues.
• Participating with technical team at the Field for working towards continues improvements based on
field performance and suggest important engineering changes required on the product.
• Raising services bulletins and ensure implementations.
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2. Amaninder Singh Dhanoa (continued)
F-13, Gobind Colony, Rajpura +919 316 850123 dhanoa.aman1@gmail.com
• Arranging MIS on vehicle availability and cost analysis for AMC vehicles
Service Engineer
Nov 08 – Jan 11 – Lucas Indian Services
• Planning and Implementation of SOP standards and CSI at service dealership
• Joint Investigation with Tata official to check the DTC Buses Self starter & Alternator failure due to
dust entry.
• Track the service support to Tata DTC depots of Masats pneumatic door component fitted in DTC
buses.
• Process planning to increase the number of service dealers.
• Warranty settlement of service dealers and OE dealers in minimum led time
Major Achievements
• CSI score increased 92 percent from 77percent
• Appointed one ASP and six are in pipeline
• Service dealer warranty settlement within 15days and OE dealer same day (94 percent)
• Organised training program 14 for OE, Three for service dealers and Two for institution
Assistant Service Manager
Oct 05- Oct 08 - M/s. Grayson Motors (TATA PCD Dealer)
• Planning and Implementation of Service standards, upgrading of equipment, conducting training
modules and staff motivation.
• Establishment and maintenance of Quality Care.
• Process Planning and Inventory Management.
• Target chasing, expenses control and ensuring smooth functioning of Quality Care.
Major Achievements
• Dealership was gained targeted marks on DQCTC –762 out of 1000. Achieved the 26 percent growth
(Highest till then) in FY 2006-07.
• Increased the customer complaint closer percentage from 27 percent to 82 percent.
• Reduced the Inventory Period from 60 days to 30 days and increased the parts turnover form 16 lac
to 24 lac per month.
Service Advisor
Feb 03 – Sep 05 - M/s. P.K Motors Ltd (Mahindra Mahindra PCD Dealer)
• Planning and Implementation of Service standards, up gradation of equipments, conducting training
modules and staff motivation.
• Implementation of DQCTC and updating the processes accordingly.
• Prime focus on Quality Control, Quality Assurance and Customer Satisfaction.
• Concern Analysis and resolutions.
• Work system process and procedure designing and its implementation.
Major Achievements
• Dealership stood first in the CSI ranking for the Year 2003.
• Stood second in NFO rating across the country for the Year 03-04.
• Got ISO certification
• Developing end user relationship through service support.
• Job distribution, problem diagnosis and rectification, timely delivery.
• Warranty decision-making.
• Handling team of technicians.
Education
B.Tech in Mechanical Engineering
2001 – Gulbarga University
+2 in Non-Medical
1996 – P.S.E.B., Mohali
Matriculation
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3. Amaninder Singh Dhanoa (continued)
F-13, Gobind Colony, Rajpura +919 316 850123 dhanoa.aman1@gmail.com
1994 – P.S.E.B., Mohali
References
Available and provided upon request.
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