Jan Adriaan Mulder has over 30 years of experience in the automotive industry, holding various roles such as apprentice technician, workshop foreman, service advisor, and service manager. He is currently the After Sales Manager at Premier Auto Land Rover and Jaguar in Zimbabwe, where he manages the workshop, service reception, and parts departments. Mulder has a strong track record of success, with numerous achievements in improving service centers and being recognized as service manager of the year. He possesses excellent leadership, technical, and customer service skills.

1. Page 1 of 5
JAN ADRIAAN MULDER
497 BANKET DRIVE
HELDERKRUIN
ROODEPOORT
CELL 0768151845
Email: janm@premierauto.co.zw
Professional Profile
A dedicated and results-driven manager with a highly successful background in the achievement of profitable
business growth through the creation and execution of successful after sales strategies. Experienced in working with
leading brandsin the competitive retail and automotive industrieswith the primary focuson exceeding expectations
for customer service delivery while ensuring optimum brand impact. Possesses excellent interpersonal,
communication and negotiation skills and the ability to develop and maintain mutually beneficial internal and
external relationships. Enjoys being part of, as well as managing, motivating and training, a successful and
productive team, and thrives in highly pressurised and challenging working environments.
Career Summary
1990-1993 Eastern BMW Apprentice Technician
 To assist in the maintenance and repair of all types of petrol and diesel engine vehicles.
 To assist in roadworthiness of previously owned vehicles.
 To assist in diagnosing vehicle defects and inform the Service Manager/Foreman of work content.
 To assist in carrying out general repairs and major overhauls or replacement of engines and
gearboxes as required.
 To attend vehicle breakdowns and conduct roadside repairs as necessary (working hours and after
hours). BMW on call.
 To assist in carrying out automotive electrical work.
 To assist in carrying out gas and electrical welding as necessary.
1994–2001 Eastern BMW Workshop Foreman and Master Technician
Accreditation in different aspects of vehicle maintenance, including electrical/electronic systems, engine
performance and repair, heating and air conditioning, brakes, manual drive train and axles, automatic transmission,
suspension, and steering. Achieved certification in all the Institute’s maintenance categories and became Master

2. Page 2 of 5
Technician. Completed all courses required by the vehicle manufacturer.
Day to day running of the workshop as foreman included.
 Loading of the workshop
 Test driving all vehicles after repairs done
 Check that diagnostic tools are available and used
 Handing vehicle over to customers and explaining work carried out on vehicle.
 Reporting to Service Manager Hours sold against hours bought.
Reason for leaving: Dealership was part of the Resseck Group and was sold.
2001–2003 Sandton Land Rover Service Advisor/Service Manager
 Providing management and support to 32 members of staff and motivating them towards the achievement of
optimum service delivery standards to facilitate customer satisfaction and maximum revenue generation.
 Plan and adjust the workload of the department personnel to match their skills and abilities
 Ensure adequate maintenance of tools, equipment and other materials in the Service Area
 Ensure that the department is adequately staffed to achieve objectives, and that technicians are aware of
procedure, product and equipment.
 Provide advice and technical assistance to team members.
 Facilitate the training and development of team members in the service department by providing feedback and
coaching to support improvements in their job performance.
 Monitor workflow to anticipate impact of delays due to team member being absent for leaves, holidays or
sickness.
 Review customer service orders and inspect the quality of work done before the release of vehicles
 Review work orders to ensure that all actions have been documented according to Service policies and
procedures.
 Day to day running of the service centre.
Reason for leaving: Was offered position at Lindsay Saker to open new Dealership in Boksburg.
2004–2009 Service Manager at Various Lindsay Saker Dealerships
 Audi Centre Airport
 Lindsay Saker Mooi street
 Lindsay Saker East Rand Mall
 Lindsay Saker Midrand( passenger and commercial vehicles)

3. Page 3 of 5
 Plan and prepare annualbudgets for the departments and facilities, scheduling expenditures, analysing variances
and initiating corrective actions. Follow up closely during implementation
 Conduct annual Performance Appraisal for Workshop Personnel.
 Evaluate the impact of work delays, interruptions or changes in plans to develop appropriate course of actions.
 Facilitate the orientation of new team members in collaboration with the Workshop Supervisors by familiarising
them with work surroundings, explaining work hours, procedures, use of special equipment and work
expectations and ensure that new team members understand their respective duties and targets.
 Facilitate the training and development of team members in the department, by providing feedbackand coaching
to support improvement in their work performance.
 Analyse procedures and activities to identify and present opportunities for improvement of the workshop.
 Day to day running of the Service Centre.
Achievements: Service Manager of the year 2008
Reason for leaving: Accepted offer from Land Rover, Jaguar and Volvo in Bloemfontein
2009 - 2011 Service Manager Land Rover Jaguar and Volvo Bloemfontein
 Ensure adequate maintenance of tools, equipment and other materials in the Service Area
 Plan and adjust workloads of department personnel to match their skills and abilities
 Handling 50 to 60 vehicles per day
 Establishing adequate safety and security procedures to protect the property and company personnel.
 Establishing the level of staff required to achieve budget.
 Reviewing department activities with DP
 Administering of warranty policy in the best interest of the Dealership, manufacturer and customer.
 Drawing up and initiating Service Marketing plans. Instigating advertising and promotional activities in
conjunction with the Dealer Principal.
 Monitoring all warranty claims submission and requisite credit and taking action as required.
 Advising on mechanical and diagnostic problems.
 Monitoring workshop production (daily) and financial performance.
 Establishing training needs and programs to update technical and non-technical staff.
 Maintain good relationship with customers.
Achievements: Most improved Land Rover service centre 2009 CSI-Won 8 day trip to Turkey.
Most improved Jaguar service centre 2010 CSI – Won 8 day trip to Malta.
Reason for leaving: Was offered position to open world’s first self-sustainable green building for KIA SA

4. Page 4 of 5
2011 -2015 Service Manager Kia Northcliff and Weltevredenpark
•
• Setting up and developing a full service design from the initial business planning, financial forecasting and
business strategy development through to building and retaining the customer base.
• Ordering of all workshop equipment, tools special tools and computers.
• Managing coaching and motivating employees to ensure a high quality of staff.
• Ensure adequate maintenance of tools, equipment and other materials in the Service Area.
• Managing all aspects of the Service department and ensure growth of the business within the budget time
frame
Achievements: Runner up best Service department 2014
Reason for wanting to leave: Offered position as After Sales Manager Jaguar Land Rover Zimbabwe
2015 -Current After sales Manager Premier Auto Land Rover and Jaguar Zimbabwe
• Manage the operation of the Workshop Service Reception and Parts department
• Lead and motivate the workshop and service reception staff
• Recruit, develop and train staff to meet the demands of the business
• Supervise workshop staff, including monitoring of timekeeping and productivity, authorising overtime
• Liaise with Parts department to ensure parts availability and ensure service exchange and warranty parts procedures
• Provide technical support to the workshop and external customers
• Management and analysis of the workshops running costs and expenditure budget
• Monitor the workshops pricing and discounts to ensure that they meet the established level

5. Page 5 of 5
Education and Qualifications
Germiston Technical College. NTC 2
Johannesburg Technical college MDT 2
Professional Development
 Management Development Programme  Effective Management
 Marketing Management  Appraisal Training
 Presentation Skills  Team Building
 Finance for Non-financial Managers
 Land Rover level 3 learner journey
 Creativity Training
ITS Skills
 Word, Excel, Access, PowerPoint, Internet and Email
 Kerridge
 Automate
 Motadata
 Pinnacle
Personal Details
Driving Licence Code 08 EB/Clean
Health Excellent.
Interests Rugby, cricket and reading
References.
Rory Beattie Customer services Director JLRSSA +27832310915
Jaco Venter DP KIA Weltevredenpark +27724635313
Robbert Blom RTM JLRSSA +27798743451
Mr Scott Weire Technical Director Premier Auto +263775924043