Rishav Pal has over 15 years of experience in the automotive industry working in vehicle warranty administration and service center management roles. He currently works as a Vehicle Warranty Administrator for Toyota-Lexus in Qatar, where he is responsible for authorizing warranty claims, performing audits, monitoring recalls, and analyzing warranty data trends. Previously, he worked as a Service Center Manager in Oman for 7 years, where he oversaw daily operations and maintenance of commercial vehicles. He holds a Bachelor's degree in Mechanical Engineering and has undergone various automotive training programs.
Paul Riley has over 15 years of experience in vehicle maintenance and technical service roles. He is currently a Technical Service Controller at Riverside Truck Rental where he is responsible for account management, maintenance planning and costs, and parts procurement for the Pickfords fleet. Previously he held roles in maintenance control, workshop control and supervision, and damage control management. He has strong skills in customer service, maintenance planning, parts sourcing, and financial reporting.
T. Anbarasu has over 10 years of experience in automotive sales and service in roles of increasing responsibility. He has a proven track record of growing sales and achieving targets. His expertise includes sales, marketing, new product launches, CRM, DMS, SAP, and after sales promotions. Currently he is a Deputy Executive at Rane TRW focusing on sales planning, customer satisfaction, market intelligence, and establishing strategic alliances. Previously he was a Junior Technical Officer at TVS providing after sales service and technical support to customers. He has a Diploma in Automobile Engineering and is proficient in English and Tamil.
The document summarizes the professional experience of Nareshkumar Vasudevan as a logistics and supply chain manager. It details his current role as Manager Logistics at Pahal Foods Exim Ltd since 2014, where he strategically plans logistics operations, ensures quality standards, and expands global market reach. It also outlines previous roles managing customer experience for Reliance Communications from 2008-2014 and experience in marketing, accounts, and operations from 1995-2007.
Terry Retter has over 30 years of experience in the automotive industry, specializing in aftersales roles. He is currently a specialist recruitment consultant focusing on talent acquisition for the retail motor and commercial vehicle industries across the UK. Previously he held several managerial roles such as Regional General Manager and Workshop Manager where he was responsible for operations, finances, customer satisfaction, and staff. He has a Certificate of Management and qualifications in health and safety. His skills include strategic planning, operational management, people management, business process improvement, sales, and financial planning.
Clifford Dunn III has over 10 years of experience as a service manager and service advisor in the automotive industry. He is currently the Service Manager at Herb Chambers Infiniti Westborough, where he has increased gross profits by 30% and customer satisfaction scores to 97%. Previously, he held service manager roles at Infiniti of Warwick and Putnam Chrysler Dodge Jeep Kia, where he improved key metrics like profits, efficiency, and customer retention. He has a proven track record of optimizing operations, reducing costs, and providing excellent customer service.
John Bednarik has over 30 years of experience in automotive sales and management. He has held positions such as store manager, assistant manager, and automotive technician. Bednarik is seeking a long-term management role where he can utilize his leadership, communication, and operational skills.
Mark Naverre is seeking a full-time position that utilizes his skills and offers advancement opportunities. He has over 10 years of experience in various roles including as an unloader processor at Walmart Distribution, a service technician at Goodyear Commercial, an NDT inspector at Concentric Pipe and Tools, and a shop technician at Supreme Services. Naverre has certifications in forklift operation, OSHA, rigging, TWIC card, visual and dimensional inspection, magnetic particle testing, discharge unit, and UT wall thickness testing.
Rishav Pal has over 15 years of experience in the automotive industry working in vehicle warranty administration and service center management roles. He currently works as a Vehicle Warranty Administrator for Toyota-Lexus in Qatar, where he is responsible for authorizing warranty claims, performing audits, monitoring recalls, and analyzing warranty data trends. Previously, he worked as a Service Center Manager in Oman for 7 years, where he oversaw daily operations and maintenance of commercial vehicles. He holds a Bachelor's degree in Mechanical Engineering and has undergone various automotive training programs.
Paul Riley has over 15 years of experience in vehicle maintenance and technical service roles. He is currently a Technical Service Controller at Riverside Truck Rental where he is responsible for account management, maintenance planning and costs, and parts procurement for the Pickfords fleet. Previously he held roles in maintenance control, workshop control and supervision, and damage control management. He has strong skills in customer service, maintenance planning, parts sourcing, and financial reporting.
T. Anbarasu has over 10 years of experience in automotive sales and service in roles of increasing responsibility. He has a proven track record of growing sales and achieving targets. His expertise includes sales, marketing, new product launches, CRM, DMS, SAP, and after sales promotions. Currently he is a Deputy Executive at Rane TRW focusing on sales planning, customer satisfaction, market intelligence, and establishing strategic alliances. Previously he was a Junior Technical Officer at TVS providing after sales service and technical support to customers. He has a Diploma in Automobile Engineering and is proficient in English and Tamil.
The document summarizes the professional experience of Nareshkumar Vasudevan as a logistics and supply chain manager. It details his current role as Manager Logistics at Pahal Foods Exim Ltd since 2014, where he strategically plans logistics operations, ensures quality standards, and expands global market reach. It also outlines previous roles managing customer experience for Reliance Communications from 2008-2014 and experience in marketing, accounts, and operations from 1995-2007.
Terry Retter has over 30 years of experience in the automotive industry, specializing in aftersales roles. He is currently a specialist recruitment consultant focusing on talent acquisition for the retail motor and commercial vehicle industries across the UK. Previously he held several managerial roles such as Regional General Manager and Workshop Manager where he was responsible for operations, finances, customer satisfaction, and staff. He has a Certificate of Management and qualifications in health and safety. His skills include strategic planning, operational management, people management, business process improvement, sales, and financial planning.
Clifford Dunn III has over 10 years of experience as a service manager and service advisor in the automotive industry. He is currently the Service Manager at Herb Chambers Infiniti Westborough, where he has increased gross profits by 30% and customer satisfaction scores to 97%. Previously, he held service manager roles at Infiniti of Warwick and Putnam Chrysler Dodge Jeep Kia, where he improved key metrics like profits, efficiency, and customer retention. He has a proven track record of optimizing operations, reducing costs, and providing excellent customer service.
John Bednarik has over 30 years of experience in automotive sales and management. He has held positions such as store manager, assistant manager, and automotive technician. Bednarik is seeking a long-term management role where he can utilize his leadership, communication, and operational skills.
Mark Naverre is seeking a full-time position that utilizes his skills and offers advancement opportunities. He has over 10 years of experience in various roles including as an unloader processor at Walmart Distribution, a service technician at Goodyear Commercial, an NDT inspector at Concentric Pipe and Tools, and a shop technician at Supreme Services. Naverre has certifications in forklift operation, OSHA, rigging, TWIC card, visual and dimensional inspection, magnetic particle testing, discharge unit, and UT wall thickness testing.
David Alan Evans has over 30 years of experience in warehouse management, logistics, and storekeeping roles. He currently works as a Depot Supervisor for Skanska, where he is responsible for plant and vehicle maintenance, stock control, and health and safety compliance. Prior to this, he held several roles with increasing responsibility in warehousing, distribution, and facilities management. He has a proven track record of meeting and exceeding customer expectations through strong organizational skills and the ability to work well under pressure.
Experienced Transportation Industry Professionaljcardoza
The document is a resume for an experienced transportation industry professional seeking an executive level career opportunity in operations, distribution, or transportation. The resume outlines over 15 years of management experience including expertise in areas like fleet management, distribution, warehouse management, and process improvement. Previous roles discussed in the resume include positions like Region Director of Operations and Operations Manager where the candidate managed multi-million dollar operations and teams and achieved results like on-time delivery rates over 99% and cost reductions.
Ninan Thomas is seeking a senior service operations manager position. He has over 30 years of experience in service and maintenance management across various industries. He holds a bachelor's degree in electrical engineering and has extensive training in areas like customer service, leadership, and quality management. Thomas has a proven track record of improving customer satisfaction, profitability, and team performance in all of his previous roles.
R. Seshadri is seeking a senior level position in distribution management, warehousing, or general administration, preferably in Chennai. He has over 28 years of experience, including 18 years in administration and 12 years in warehousing. His most recent role was as Senior Officer of Distribution at GlaxoSmithKline Consumer Healthcare Ltd in Chennai, where he gained experience in distribution systems, staff management, budgeting, and meeting key performance indicators. He is proficient in Microsoft Office, inventory management, and accounting software.
Syed Abdul Khader Zilani has over 12 years of experience in business management and operations management. He currently works as the Workshop-In-Charge for AL-Barami Group of Companies in Oman, where he leads a team of technicians and ensures workshop operations meet standards. Previously, he worked as the Supervisor of workshops and plants in Saudi Arabia, managing service operations and teams. Zilani has expertise in areas like business strategy, customer service, process improvement, and people management.
This document is a resume for Lee M. Hellett, an automotive parts and service manager with over 21 years of experience. It outlines his contact information, career history managing parts departments at various automotive dealerships, education background, skills and qualifications including inventory management and customer service, and extensive training and certifications. The resume demonstrates Hellett's results-oriented leadership improving productivity, profitability and customer satisfaction in fast-paced automotive parts roles.
Peter Crosswell has over 40 years of experience in the industrial powertrain industry, holding various management roles such as General Manager, CEO, and Product Support Manager. He has a proven track record of establishing and growing businesses, including starting a new company from scratch that achieved $6M in turnover within two years. He has extensive experience in areas like accounts, business development, customer service, inventory control, and establishing distribution networks. Currently he works as an Accounts/Parts Manager on a contract basis, utilizing his expertise in areas like major account management and business development.
Amit Kumar has over 10 years of experience in sales, retention, and operations for the telecom sector. He has a proven track record of achieving sales targets, improving customer retention, and reducing customer churn. Some of his key accomplishments include receiving awards for improving documentation compliance and reducing feasibility timelines. He is skilled in channel management, solution selling, and team leadership. Currently, he works as a Senior Executive Sales for Bharti Airtel with prior experience in management roles at Tata Communications, Tata Teleservices, and Call 2 Connect.
Thaddeus Caldwell is seeking an automotive technician position focused on brakes, engines, and tires at Stumpf Ford. He is currently studying automotive technology at Fox Valley Technical College and expects to graduate in May 2018. His skills include oil changes and vehicle detailing. His previous work experience includes positions at Burger King, Jack's Maintenance, and Walmart where he was promoted, trained employees, handled customer disputes, and maintained clean and organized work spaces.
Mostafa Sherif has over 10 years of experience in automotive after-sales management in roles such as Service Manager, Warranty & Technical Support Manager, and Fleet Maintenance Manager. He has a strong technical background and is skilled in operations management, process improvement, budgeting, and managing staff. Mostafa strives to provide excellent customer service and achieve business targets through initiatives such as outsourcing repairs, implementing Lean Six Sigma tools, and developing effective marketing plans. He is recognized for his leadership abilities and technical expertise.
Christopher John Thomson has over 15 years of experience in automotive parts and accessories management. He has held positions such as Group Parts Manager, Manager of Replacement Parts and Accessories, 4WD Accessories Manager, QLD State Manager, and Marketing/Product Manager. In these roles, he achieved outcomes like increasing sales, profitability, inventory management and supplier relationships. He has experience with a variety of automotive brands and dealership management systems.
Paul English has over 10 years of experience in office management and customer service roles. He is currently the Office and Service Manager at Newarc Limited, where he is responsible for managing all aspects of the sales delivery process, including bid preparation, customer support, purchasing, and coordinating production. Previously he held coordinator roles at Newarc Limited and service assistant roles at automotive companies. He has a track record of achieving goals like helping Newarc achieve ISO9001 certification. He is proficient in Microsoft Office, Sage software, and has strong organizational, communication, and problem-solving skills.
Theresa Roberts has over 25 years of experience in customer service, sales, and operations in the construction and retail industries. She is currently a Stock Controller at Mabey Hire Ltd where she maintains stock accuracy and sources equipment to fulfill construction orders. Previously she was a Senior Customer Service Coordinator at Mabey Hire Ltd where she promoted excellent customer service and maximized sales and profits. She has also held various customer service and administrative roles at other companies. Roberts has extensive training and qualifications in customer service and construction.
This document provides a summary of a candidate's personal and professional experience. It outlines over 30 years of experience in after-sales management roles with various automotive brands. Key responsibilities included overseeing service departments, implementing quality processes, managing budgets, and ensuring high customer satisfaction. The candidate also completed several managerial courses and holds a broad technical knowledge of computer operating systems.
- The document contains the resume of Nittala Sreenivas outlining his 20+ years of experience in logistics and express package distribution.
- He currently works as a Business Development Manager for Blue Dart Express Ltd, India's largest courier company, where he is responsible for sales, client relationships and process improvement initiatives.
- Prior to this, he held roles in customer service, operations and business development with the same organization, receiving multiple awards for sales and service excellence over the years.
Jan Adriaan Mulder has over 30 years of experience in the automotive industry, holding various roles such as apprentice technician, workshop foreman, service advisor, and service manager. He is currently the After Sales Manager at Premier Auto Land Rover and Jaguar in Zimbabwe, where he manages the workshop, service reception, and parts departments. Mulder has a strong track record of success, with numerous achievements in improving service centers and being recognized as service manager of the year. He possesses excellent leadership, technical, and customer service skills.
Floyd O'Neal has over 15 years of experience in inventory management and operations roles. He currently serves as Lead Inventory Manager for Avis Budget Group, where he manages a staff of 16 and assists with daily operations. Prior to that, he spent over 4 years as Inventory Manager for Avis Budget Group, where he increased annual revenue by 11% and managed over 50 locations. He also has experience in retail sales and as an assistant manager for an auto sound installation business.
This document summarizes the career experience of Raja De Ray including 14 years of experience in costing and MIS roles. He has worked at Gontermann-Peipers (I) Ltd since 2007 as Assistant Manager of Costing and MIS. Prior to that, he worked at Bata India Limited from 2001-2007 as an MIS Officer where he implemented and supported Point of Sales systems. He also worked at B.J. Investment Pvt. Limited from 1998-2001 as an Assistant Officer in systems.
K. Sreekumar has over 13 years of experience in logistics and supply chain management. He currently works as the Logistics and Warehouse Manager for NDSATCOM FZE in Dubai, where his responsibilities include inventory management, import/export shipments, and ensuring equipment is properly maintained. Previously he held coordinator roles handling procurement, logistics, and documentation. Sreekumar is pursuing a PGDSCM and holds a BBA, with computer and business skills. He aims to utilize his expertise and experience to further his career in logistics or supply chain management.
The document summarizes the applicant's work experience as an Assistant Service Manager from 1996 to 2006 at Galadari Automobiles Company Ltd. In this role, he directed workshop operations and personnel to achieve objectives, increased sales by 50%, and ensured customer service standards and safety protocols were met. He also developed strategic plans, monitored performance metrics, and maintained relationships with insurance companies and fleet customers to enhance business growth and profits.
Ranjit R. Purkayastha is an experienced Chief Operating Officer with over 25 years in automotive sales and aftermarket services. He has a proven track record of growing businesses, improving customer satisfaction, and achieving organizational goals. Notable achievements include increasing brand advocates through improved customer care, launching new products, and gaining ISO/TS 16949 certification. Purkayastha holds an MBA from IIM Calcutta and a Bachelor's in Mechanical Engineering.
This document provides a summary of Ranjit R. Purkayastha's professional experience and qualifications. It includes:
1) Over 28 years of experience in automotive business development, sales, marketing and after-sales service management across several roles with leading automotive companies in India.
2) Currently the Chief Operating Officer of the Assam branches of French Motor Car Co Ltd, leading a team as the number one dealer in the region.
3) Extensive experience launching new products, expanding networks, improving customer satisfaction, and achieving business targets through strategic planning and team leadership.
David Alan Evans has over 30 years of experience in warehouse management, logistics, and storekeeping roles. He currently works as a Depot Supervisor for Skanska, where he is responsible for plant and vehicle maintenance, stock control, and health and safety compliance. Prior to this, he held several roles with increasing responsibility in warehousing, distribution, and facilities management. He has a proven track record of meeting and exceeding customer expectations through strong organizational skills and the ability to work well under pressure.
Experienced Transportation Industry Professionaljcardoza
The document is a resume for an experienced transportation industry professional seeking an executive level career opportunity in operations, distribution, or transportation. The resume outlines over 15 years of management experience including expertise in areas like fleet management, distribution, warehouse management, and process improvement. Previous roles discussed in the resume include positions like Region Director of Operations and Operations Manager where the candidate managed multi-million dollar operations and teams and achieved results like on-time delivery rates over 99% and cost reductions.
Ninan Thomas is seeking a senior service operations manager position. He has over 30 years of experience in service and maintenance management across various industries. He holds a bachelor's degree in electrical engineering and has extensive training in areas like customer service, leadership, and quality management. Thomas has a proven track record of improving customer satisfaction, profitability, and team performance in all of his previous roles.
R. Seshadri is seeking a senior level position in distribution management, warehousing, or general administration, preferably in Chennai. He has over 28 years of experience, including 18 years in administration and 12 years in warehousing. His most recent role was as Senior Officer of Distribution at GlaxoSmithKline Consumer Healthcare Ltd in Chennai, where he gained experience in distribution systems, staff management, budgeting, and meeting key performance indicators. He is proficient in Microsoft Office, inventory management, and accounting software.
Syed Abdul Khader Zilani has over 12 years of experience in business management and operations management. He currently works as the Workshop-In-Charge for AL-Barami Group of Companies in Oman, where he leads a team of technicians and ensures workshop operations meet standards. Previously, he worked as the Supervisor of workshops and plants in Saudi Arabia, managing service operations and teams. Zilani has expertise in areas like business strategy, customer service, process improvement, and people management.
This document is a resume for Lee M. Hellett, an automotive parts and service manager with over 21 years of experience. It outlines his contact information, career history managing parts departments at various automotive dealerships, education background, skills and qualifications including inventory management and customer service, and extensive training and certifications. The resume demonstrates Hellett's results-oriented leadership improving productivity, profitability and customer satisfaction in fast-paced automotive parts roles.
Peter Crosswell has over 40 years of experience in the industrial powertrain industry, holding various management roles such as General Manager, CEO, and Product Support Manager. He has a proven track record of establishing and growing businesses, including starting a new company from scratch that achieved $6M in turnover within two years. He has extensive experience in areas like accounts, business development, customer service, inventory control, and establishing distribution networks. Currently he works as an Accounts/Parts Manager on a contract basis, utilizing his expertise in areas like major account management and business development.
Amit Kumar has over 10 years of experience in sales, retention, and operations for the telecom sector. He has a proven track record of achieving sales targets, improving customer retention, and reducing customer churn. Some of his key accomplishments include receiving awards for improving documentation compliance and reducing feasibility timelines. He is skilled in channel management, solution selling, and team leadership. Currently, he works as a Senior Executive Sales for Bharti Airtel with prior experience in management roles at Tata Communications, Tata Teleservices, and Call 2 Connect.
Thaddeus Caldwell is seeking an automotive technician position focused on brakes, engines, and tires at Stumpf Ford. He is currently studying automotive technology at Fox Valley Technical College and expects to graduate in May 2018. His skills include oil changes and vehicle detailing. His previous work experience includes positions at Burger King, Jack's Maintenance, and Walmart where he was promoted, trained employees, handled customer disputes, and maintained clean and organized work spaces.
Mostafa Sherif has over 10 years of experience in automotive after-sales management in roles such as Service Manager, Warranty & Technical Support Manager, and Fleet Maintenance Manager. He has a strong technical background and is skilled in operations management, process improvement, budgeting, and managing staff. Mostafa strives to provide excellent customer service and achieve business targets through initiatives such as outsourcing repairs, implementing Lean Six Sigma tools, and developing effective marketing plans. He is recognized for his leadership abilities and technical expertise.
Christopher John Thomson has over 15 years of experience in automotive parts and accessories management. He has held positions such as Group Parts Manager, Manager of Replacement Parts and Accessories, 4WD Accessories Manager, QLD State Manager, and Marketing/Product Manager. In these roles, he achieved outcomes like increasing sales, profitability, inventory management and supplier relationships. He has experience with a variety of automotive brands and dealership management systems.
Paul English has over 10 years of experience in office management and customer service roles. He is currently the Office and Service Manager at Newarc Limited, where he is responsible for managing all aspects of the sales delivery process, including bid preparation, customer support, purchasing, and coordinating production. Previously he held coordinator roles at Newarc Limited and service assistant roles at automotive companies. He has a track record of achieving goals like helping Newarc achieve ISO9001 certification. He is proficient in Microsoft Office, Sage software, and has strong organizational, communication, and problem-solving skills.
Theresa Roberts has over 25 years of experience in customer service, sales, and operations in the construction and retail industries. She is currently a Stock Controller at Mabey Hire Ltd where she maintains stock accuracy and sources equipment to fulfill construction orders. Previously she was a Senior Customer Service Coordinator at Mabey Hire Ltd where she promoted excellent customer service and maximized sales and profits. She has also held various customer service and administrative roles at other companies. Roberts has extensive training and qualifications in customer service and construction.
This document provides a summary of a candidate's personal and professional experience. It outlines over 30 years of experience in after-sales management roles with various automotive brands. Key responsibilities included overseeing service departments, implementing quality processes, managing budgets, and ensuring high customer satisfaction. The candidate also completed several managerial courses and holds a broad technical knowledge of computer operating systems.
- The document contains the resume of Nittala Sreenivas outlining his 20+ years of experience in logistics and express package distribution.
- He currently works as a Business Development Manager for Blue Dart Express Ltd, India's largest courier company, where he is responsible for sales, client relationships and process improvement initiatives.
- Prior to this, he held roles in customer service, operations and business development with the same organization, receiving multiple awards for sales and service excellence over the years.
Jan Adriaan Mulder has over 30 years of experience in the automotive industry, holding various roles such as apprentice technician, workshop foreman, service advisor, and service manager. He is currently the After Sales Manager at Premier Auto Land Rover and Jaguar in Zimbabwe, where he manages the workshop, service reception, and parts departments. Mulder has a strong track record of success, with numerous achievements in improving service centers and being recognized as service manager of the year. He possesses excellent leadership, technical, and customer service skills.
Floyd O'Neal has over 15 years of experience in inventory management and operations roles. He currently serves as Lead Inventory Manager for Avis Budget Group, where he manages a staff of 16 and assists with daily operations. Prior to that, he spent over 4 years as Inventory Manager for Avis Budget Group, where he increased annual revenue by 11% and managed over 50 locations. He also has experience in retail sales and as an assistant manager for an auto sound installation business.
This document summarizes the career experience of Raja De Ray including 14 years of experience in costing and MIS roles. He has worked at Gontermann-Peipers (I) Ltd since 2007 as Assistant Manager of Costing and MIS. Prior to that, he worked at Bata India Limited from 2001-2007 as an MIS Officer where he implemented and supported Point of Sales systems. He also worked at B.J. Investment Pvt. Limited from 1998-2001 as an Assistant Officer in systems.
K. Sreekumar has over 13 years of experience in logistics and supply chain management. He currently works as the Logistics and Warehouse Manager for NDSATCOM FZE in Dubai, where his responsibilities include inventory management, import/export shipments, and ensuring equipment is properly maintained. Previously he held coordinator roles handling procurement, logistics, and documentation. Sreekumar is pursuing a PGDSCM and holds a BBA, with computer and business skills. He aims to utilize his expertise and experience to further his career in logistics or supply chain management.
The document summarizes the applicant's work experience as an Assistant Service Manager from 1996 to 2006 at Galadari Automobiles Company Ltd. In this role, he directed workshop operations and personnel to achieve objectives, increased sales by 50%, and ensured customer service standards and safety protocols were met. He also developed strategic plans, monitored performance metrics, and maintained relationships with insurance companies and fleet customers to enhance business growth and profits.
Ranjit R. Purkayastha is an experienced Chief Operating Officer with over 25 years in automotive sales and aftermarket services. He has a proven track record of growing businesses, improving customer satisfaction, and achieving organizational goals. Notable achievements include increasing brand advocates through improved customer care, launching new products, and gaining ISO/TS 16949 certification. Purkayastha holds an MBA from IIM Calcutta and a Bachelor's in Mechanical Engineering.
This document provides a summary of Ranjit R. Purkayastha's professional experience and qualifications. It includes:
1) Over 28 years of experience in automotive business development, sales, marketing and after-sales service management across several roles with leading automotive companies in India.
2) Currently the Chief Operating Officer of the Assam branches of French Motor Car Co Ltd, leading a team as the number one dealer in the region.
3) Extensive experience launching new products, expanding networks, improving customer satisfaction, and achieving business targets through strategic planning and team leadership.
Srinivasan Guruswami is a goal-oriented management professional with over 30 years of experience in the automotive industry. He is currently the Regional Service Head for Toyota, Lexus, and Hino vehicles in Oman, overseeing 6 branches with over 1,000 vehicles serviced per day. Prior to this role, he held various leadership positions in India with Ford Motor Company, Eicher Tractors, and other automotive companies where he improved customer satisfaction, grew business, and increased profitability.
Gourav Kapoor has over 18 years of experience in operations and client services. He is currently a Senior Manager of Technical Service and Training at Delta Faucet Company in India and the UAE. Prior to this role, he held several leadership positions at other companies managing technical services teams and achieving high customer satisfaction scores. He has a strong track record of performance and profitability.
Sheraz Ahmed has over 15 years of experience in the automobile industry as a service advisor and branch manager. He currently works as the branch in-charge for Michelin Tyre Plus in the UAE, where his responsibilities include customer service, stock management, sales, and key performance indicators. Previously he held service advisor and controller roles at Toyota, Suzuki, Hyundai, and other automotive companies in Pakistan and the UAE, receiving several awards and training certifications over his career.
K.V.B. Deekshitulu is applying for a senior after sales service/customer care position. He has over 13 years of experience in leadership roles providing after sales service and customer care for consumer durable, electronic, and telecom companies. He has a track record of creating extensive dealer networks, implementing strategies to expand revenue, and ensuring prompt customer issue resolution. Currently he is the deputy manager of customer care at Jaquar & Company, where he manages field service operations and a team providing customer satisfaction. He is seeking a managerial role utilizing his experience in after sales service operations.
Vijay Sharma is an experienced professional with over 30 years of experience in sales, service support, and manpower handling. He is seeking a senior level management role involving these areas with a growth-oriented organization. He has a proven track record of successfully leading large teams and establishing new business territories. His core competencies include manpower handling, channel development, sales and marketing, service support, and business development.
Carol Ann Hamer-Jones has over 30 years of experience in financial services operations management. She is currently the Head of Sales Operations at Lextox, where she manages an 85 person team and focuses on sales growth, customer retention, and process improvement. Previously, she held several senior operations and customer service management roles at TSB and Lloyds Banking Group, where she delivered business transformations, improved performance metrics, and implemented training programs. She has a proven track record of successful leadership, optimization of processes, and achievement of targets.
Pradip Kumar Saha has over 35 years of experience in business development, sales, technical support, and training roles. He has a track record of improving performance, developing profitable relationships, and achieving sales goals. His areas of expertise include technical operations, training and capability building, marketing, and customer service support. He is currently a General Manager responsible for setting and achieving business plans, guiding sales and marketing teams, and analyzing performance reports.
H.Shameer Ahamed Khan has over 17 years of experience in the automotive industry as an automotive service executive. He is currently the Deputy Manager of Body Shop & Service Marketing Activities at Saud Bahwan Automotive in Oman, where he oversees body shop operations, service reception, and marketing. Previously he held roles as an Area Service Manager in India, managing service teams and increasing dealers' workshop profits and service standards. He has a Bachelor's degree in Mechanical Engineering and a Master's degree in Business Administration.
Michael P. Denomme has over 24 years of experience managing Canadian Tire stores and building client relationships. He has a track record of achieving revenue goals through strategic marketing and staff development. As a general manager, his skills include customer needs assessment, budgeting, employee training, and negotiating with vendors. He is effective at recruiting, managing, and developing employees. He has relocated several times to take over stores and implement new policies and procedures to improve operations and efficiency.
This document provides a summary of the professional experience and qualifications of K.S. Jayaprakash. It summarizes that he has over 20 years of experience in sales and operations in the telecom industry, including 15 years at Aircel Business Solutions where he currently serves as Senior Manager leading sales and operations. It also lists his educational background which includes an MBA, MA in Economics, and postgraduate diploma in marketing management.
The document provides a resume for K.S. Jayaprakash outlining over 20 years of experience in sales and operations for telecom companies, including current role as Senior Manager leading sales and operations for Aircel Business Solutions in Tamil Nadu. Key experiences include launching 4G LTE products, managing sales teams and channel partners, and consistently achieving sales and revenue targets. The resume details educational background and qualifications, professional history and achievements, and skills in areas like sales, operations, customer service, and people management.
This document provides a summary of the professional experience and qualifications of K.S. Jayaprakash. It outlines over 20 years of experience in sales and operations roles in the telecom industry, including most recently as Senior Manager at Aircel Business Solutions leading sales and operations in southern Tamil Nadu. It also lists his educational background of an MBA, MA in Economics, and postgraduate diploma in marketing management.
Dipanwita Mitra is seeking a challenging role in service support or operations with an reputable organization, preferably in the automobile, manufacturing, steel, power or energy sector. She has over 5 years of experience in production planning, quality assurance, inventory management and service support. She is a dynamic professional with strong leadership, analytical and problem-solving skills and experience managing teams and customer relationships. Her career objective is to grow into operations and manufacturing execution roles utilizing her multifaceted skill set.
- An experienced Sales & Marketing Professional with over 20 years of experience in driving sales, business development, client relationship management, and product promotion in the automobile industry.
- Currently working as a Manager of Sales for the Eastern Region of Cummins India Ltd, where he generates new business through marketing campaigns and works to educate customers and mechanics on their products and technology.
- Skilled in strategies around vision/mission planning, sales/marketing, market analysis, team/resource management, client servicing, and revenue/profit growth.
- Seeks a senior managerial role where he can utilize his experience in new market penetration, manpower management, and achieving corporate and personal goals.
Hello All. I am MBA, Having 13 years experience in Customer Support, Business Development, KAM. Looking for a new position in professional group. Mamta Malviya 9689889660
Cliff Murray has over 30 years of experience in management roles within the transportation industry. He has held positions in technical sales, service management, quality assurance, and engineering. Most recently, he was the Service Manager at Arnold Bros Transport Ltd. where he oversaw maintenance activities and reduced WCB claims and increased equipment availability. Prior to that, he spent nearly 30 years at New Flyer Industries Canada ULC in various roles within their technical sales and service departments, helping to expand markets, improve customer satisfaction, and develop an online warranty system.
This document is a curriculum vitae for T. Sivaprakash that summarizes his professional experience and qualifications. He has 15 years of experience in the automobile industry working for companies like Toyota Kirloskar Motors, Mitsubishi Motor Company, and Renault Nissan in roles related to service, quality processes, and administration. Currently he is a Manager of General Administration and Process Stabilization at Renault Nissan, based in Chennai, India.
Michael Boushey has over 15 years of experience as a general manager and operations specialist in the automotive collision repair and dealership industries, with annual sales ranging from $2 million to over $14 million. He is recognized as a leader in increasing customer satisfaction, employee retention, and profits by reducing expenses and cycle times. Boushey has extensive experience developing training programs, implementing process improvements, and optimizing teams to increase efficiency and performance.
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Event Report - SAP Sapphire 2024 Orlando - lots of innovation and old challengesHolger Mueller
Holger Mueller of Constellation Research shares his key takeaways from SAP's Sapphire confernece, held in Orlando, June 3rd till 5th 2024, in the Orange Convention Center.
Company Valuation webinar series - Tuesday, 4 June 2024FelixPerez547899
This session provided an update as to the latest valuation data in the UK and then delved into a discussion on the upcoming election and the impacts on valuation. We finished, as always with a Q&A
Understanding User Needs and Satisfying ThemAggregage
https://www.productmanagementtoday.com/frs/26903918/understanding-user-needs-and-satisfying-them
We know we want to create products which our customers find to be valuable. Whether we label it as customer-centric or product-led depends on how long we've been doing product management. There are three challenges we face when doing this. The obvious challenge is figuring out what our users need; the non-obvious challenges are in creating a shared understanding of those needs and in sensing if what we're doing is meeting those needs.
In this webinar, we won't focus on the research methods for discovering user-needs. We will focus on synthesis of the needs we discover, communication and alignment tools, and how we operationalize addressing those needs.
Industry expert Scott Sehlhorst will:
• Introduce a taxonomy for user goals with real world examples
• Present the Onion Diagram, a tool for contextualizing task-level goals
• Illustrate how customer journey maps capture activity-level and task-level goals
• Demonstrate the best approach to selection and prioritization of user-goals to address
• Highlight the crucial benchmarks, observable changes, in ensuring fulfillment of customer needs
Top mailing list providers in the USA.pptxJeremyPeirce1
Discover the top mailing list providers in the USA, offering targeted lists, segmentation, and analytics to optimize your marketing campaigns and drive engagement.
Taurus Zodiac Sign: Unveiling the Traits, Dates, and Horoscope Insights of th...my Pandit
Dive into the steadfast world of the Taurus Zodiac Sign. Discover the grounded, stable, and logical nature of Taurus individuals, and explore their key personality traits, important dates, and horoscope insights. Learn how the determination and patience of the Taurus sign make them the rock-steady achievers and anchors of the zodiac.
Unveiling the Dynamic Personalities, Key Dates, and Horoscope Insights: Gemin...my Pandit
Explore the fascinating world of the Gemini Zodiac Sign. Discover the unique personality traits, key dates, and horoscope insights of Gemini individuals. Learn how their sociable, communicative nature and boundless curiosity make them the dynamic explorers of the zodiac. Dive into the duality of the Gemini sign and understand their intellectual and adventurous spirit.
buy old yahoo accounts buy yahoo accountsSusan Laney
As a business owner, I understand the importance of having a strong online presence and leveraging various digital platforms to reach and engage with your target audience. One often overlooked yet highly valuable asset in this regard is the humble Yahoo account. While many may perceive Yahoo as a relic of the past, the truth is that these accounts still hold immense potential for businesses of all sizes.
Anny Serafina Love - Letter of Recommendation by Kellen Harkins, MS.AnnySerafinaLove
This letter, written by Kellen Harkins, Course Director at Full Sail University, commends Anny Love's exemplary performance in the Video Sharing Platforms class. It highlights her dedication, willingness to challenge herself, and exceptional skills in production, editing, and marketing across various video platforms like YouTube, TikTok, and Instagram.
Zodiac Signs and Food Preferences_ What Your Sign Says About Your Tastemy Pandit
Know what your zodiac sign says about your taste in food! Explore how the 12 zodiac signs influence your culinary preferences with insights from MyPandit. Dive into astrology and flavors!
Storytelling is an incredibly valuable tool to share data and information. To get the most impact from stories there are a number of key ingredients. These are based on science and human nature. Using these elements in a story you can deliver information impactfully, ensure action and drive change.
Part 2 Deep Dive: Navigating the 2024 Slowdownjeffkluth1
Introduction
The global retail industry has weathered numerous storms, with the financial crisis of 2008 serving as a poignant reminder of the sector's resilience and adaptability. However, as we navigate the complex landscape of 2024, retailers face a unique set of challenges that demand innovative strategies and a fundamental shift in mindset. This white paper contrasts the impact of the 2008 recession on the retail sector with the current headwinds retailers are grappling with, while offering a comprehensive roadmap for success in this new paradigm.
2. Service Tire Truck Centers
Founded as Service Tire Company in 1955 by Walter Dealtrey Sr. (1928-2002).
Management/Ownership Team -
Ronald Bennett – President/CEO – Joined STTC in 1970 as service and
retread shop person and later became President.
Walter Dealtrey Jr. – COO/Sec/Treasurer – Joined STTC in 1986. Spent
10 years in Sales and Store Management before current position.
Focuses on Operations and Financial aspects.
Howie Harding– VP of Sales – Promoted in 2017 after multiple roles within
the sales force.
Dan Watson- VP of Production – Joined STTC in 2016 after 25 years with
Goodyear
Each has years of hands-on experience in all aspects of STTC’s operation and
are committed to its success.
3. Added Services and Products
Wheel/Powder Coat – Three central
locations. Highest quality. Assembly line,
phosphate treatment, – 450/day, multiple
colors.
Aluminum Wheel Reconditioning–VIS
Process – Have at two locations
Mechanical services in many locations
OTR available for all locations – In House
Repair System.
Alignment – both Drive-In and Mobile
Truck routes to supply large fleet accounts
4. Highly trained and motivated sales force…60+ working
out of their trucks…hands on…little turnover
Regional Sales Managers (4) to develop salespeople
& work with Branch Managers on operational tasks
Regional OTR Sales Representatives (3)
Fleet Sales Managers (3) solicit key accounts both
local and nationally
Service Trainers (2) – Full-time dedicated to service
training, OSHA compliance, MSHA and TIA
certification.
Office Trainer – Full-time focused on branch office
billing functions.
Branch Managers…long time, key people of STTC -
little turnover…well trained in their leadership roles,
dedicated, strong incentive programs.
Organization
5. Centralized computer system, well-run and
liked. Supplier interfaces, good and timely
information, many automated functions, all
branches on-line.
STTC On-Line – Allows customers on-line
access to check retread status, new tire
inventory, copies of signed invoices & more
STTC On-Line – Allows employees to access
inventory & account information after hours.
Branch inventory sharing…done through
internal delivery system provided to all
branches by STTC trucks.
6. Retread Plants
Millions produced since 1967
4M as of 12/10.
Four plants - Bethlehem & York PA, Millbury
MA, and Millville, NJ.
All have newest equipment upgrades.
Well trained retreaders… low turnover.
Well paid with Piece Rate Pay Plan.
Low warranty rates - .4%
Productivity to control manufacturing costs
BibTeadNext for casing management
7. Training/Personnel Development
On-Line Training with 40 classes. Many mandatory
for all employees.
New Hires – Must complete 19 basic sections.
Service Managers - Annual 2 day training meeting,
Office Managers – Annual 2 day training meeting.
Store Managers - Annual 3 day group meetings and
quarterly regional benchmarking meetings.
Sales Personnel - Semi-annual 2 day meetings (plus
in-house and supplier training programs).
Continuous Training – Leadership, Selling Skills,
Product Knowledge, Basic Supervision, Service
Training…
8. Insurance/Safety
Member/Owner of Captive Insurance
company (Raffles Insurance LTD) since 1993
for Auto, Work Comp, & G/L Insurance.
Rates have increased less than industry
averages. Full-time Safety Manager.
Employee Safety Program with safety
incentives, penalties, and goals.
9. Sales Strategy
STTC sales strategy portraits (brands) our company as
providing the most reliable and safe services (Service Is
our Signature) accompanied by high standard quality
products communicated by highly trained personnel;
thus will allow customers to reduce overall tire costs.
STTC Vision: perceived as the only tire company that can
deliver what we say we can; our brand is service with
quality products.
Value Perceived by Customers: is one that creates a
benefit through – cost savings, increased vehicle
productivity, increased profit, safety, trustworthy and
their customers satisfaction on execution
10. Sales Strategy
STTC Philosophy:
Tire Acquisition – Tire Maintenance – Tire Recycling
Sustainable Tire Program: process approach in creating a
consistent execution to the tire program with no variables,
creates a higher customer satisfaction and increased profits
Customer focus: consultative approach, diagnose sales
opportunity
Differentiate: customize tire program to each customer and
segment
Marketing: show ROI, define the ease of implementation,
Market Share: target fleets which understand value and poses
new business
11. Strengths
Commitment to quality brand products
– Drives value and loyalty
Commitment to retreading excellence
– Appearance, durability and performance
Openness to change
– Willing to listen to the dealers
Quality field people
– Knowledgeable, strong expectations, head
count