This document provides a summary of an experienced automotive mechanical engineer with over 18 years of experience in the automotive industry. He has held service manager positions at several automotive dealerships in Saudi Arabia and Jordan. His experience includes managing service departments, developing strategies to increase service business, ensuring customer satisfaction, managing technicians and advisors, and achieving budget targets. He has an engineering degree from the University of Jordan and has received extensive training from Toyota, GM, and other automotive manufacturers.

1. Professional
Attributes
+18 years experiencedautomotive mechanical engineerwith substantial broad
experience inthe dealer development. Applying Dealer Standards, Auditing, Service
management, Customer handling, KPI analysis Facility, and Manpower & Equipment
maintenance plans.
Education UNIVERSITY OF JORDAN, Amman, Jordan 1990-1996
B.Sc. in Mechanical Engineering (Internal CombustionEngine)
Experience UNIVERSAL MOTORS AGENCIES – JEDDAH 2011 – Present
Chevrolet & GMC Dealer
Service Manager
• Achieve budget targets in terms of service revenue and profit.
• Arrange Service Department resources- both personnel and supplies.
• Ensure that service department meets required safety standards for a hazard free
work environment.
• Developstrategy to increase service business so as to utilize all techs efficientlyand
productivity to its greatest potential.
• Responsible for warranty standards and claims to assure that we are follow the
manufacture requirement.
• Full understanding of the job requirements of everyone in the department and how
those jobs are to be performed.
• Follow the service policies and procedures that beenrecommendedby
manufacturers.
• Manage customer satisfaction performance through SSS record
• Work closely with the Parts Manager and Sales Manager as a team to keep our
customer satisfies.
• Assist the customer with any inquiries theymay have and handle customer
complaints.
• Manage and hire technicians,service advisors.
• Ensure that Advisors keepcustomers informed on completion times, service
expenses,and possible changesand that by assure that all service advisors are
follows the 7 steps procedure.
• Ensure availability of tools and special tools.
• Achieve budget targets in terms of service revenue and profit
• Measure the performance of the service center(Productivity & Efficiency)
Majdi Al-Labadi
Automotive Mechanical Engineer
E-mail: mlabadi1909@gmail.com
Mobile: 00966 5 40796619

2. Majdi Al Labadi / RESUME P a g e | 2
• Ensure that manufacturer's standards for warranty repairs been followed
• Follow up the warranty claim & technical report with GM
• Give advanced courses in topics related to technicians
• Spendquality time in the reception area in daily basis and to build customer
relationships.
• Spendquality time inside the workshop in a daily basis to keep all stuff a ware about
the company and dealer policy and procedure
• Measure the performance of the service center(Productivity & Efficiency)
• Building, guiding and developing an engagedteam environment to deliver world
class customer care and business results.
• Keepmonitoring in facility maintenance and management to achieve our sales
target and navigating towards continuous. Improvement in processes and
procedures.
MAMASCO (TOYOTA DIST. IN IRAQ) – JORDAN Sep 2009 – Aug2011
ToyotaDistributor
Service Manager
• Established new service centerbranches in Iraq, begin with laying layout until
service centers become fully operational meeting all requirements to minimum
standards set by Toyota.
Note: Office based in Jordan and operated remotely.
UNIVERSAL MOTORS AGENCIES, DAMAM, KSA Sep 2007 – Sep 2009
Chevrolet & GMC Dealer
Service Manager
CENTRAL TRADE & AUTO CO. – Amman, Jordan April1999 – June
2000 ToyotaDealer
Workshop Manager
• Discuss with customers or service advisors to obtain descriptions of vehicle
problems, and to discuss work to be performed and future repair requirements.
• Test-drive vehicles, and test components and systems, using diagnostic tools and
special service equipment.
• Perform quality inspections of vehicle repairs prior to returning the vehicle to the
customer.
• Diagnose,maintain, and repair vehicle automotive systems including engine,
transmission, electrical, steering, suspension, braking, air conditioning.
• Communicate directly with the service advisor so that customers can be informed if
any additional service is needed.Providing an estimate of time neededfor additional
repairs.
• Execute repairs under warranty to manufacturer specifications.
• Assist other technicians with difficult repairs.
• Distribute work orders to techniciansaccording to technician skills.

3. Majdi Al Labadi / RESUME P a g e | 3
• Teamoriented, flexible, and focused on maintaining a high level of customer service
and communication with coworkers and customers.
ISMAIL BILBEISI & CO. – Amman, Jordan 1997 – 1999
ToyotaDealer
Service Advisor
• Greet customers and assist them with any inquiries they may have
• Perform vehicle walk around and documentation of customer concernsto enable
the Technicianto properly diagnose and service the vehicle.
• Consult with customer on applicable service specials. Keepcustomer informed on
completion times, service expenses,and possible changes.
• Remain involved with delivery of vehicle to customer upon completion to assure all
customer concernscan be addressed.
• Provide concierge support for all owner inquiries, whether phone or in person, to
assure the customer does not get mishandled.
• Prepare repair orders (RO) by describing symptoms, problems, and causes
discovered, as well as repairs and services required; obtaining approval signatures;
entering RO into service database system.
Skills Administrative Skills 
Business Intelligent Development 
Designing Enterprise-Level Reporting 
Attention to Detail 
Leading Cross-Functional Teams 
Professional
Experience
TOYOTA TRAINING :
• General course (power train, chassis body and electricity) at Toyota training center
in Jordan (June 15th to 29th, 1997.)
• Advanced course (EFI, TCCS) at TMCBahrain representative office (May 15th to 19th,
1999)
• Advanced course (Diesel engine)at TMCBahrain representative office (June 3rd to
7th, 2000)
• Lexusseminar (hi-tech.diag. course) at TMCBahrain representative office (Jan 26th
to Feb,6th 2002)
• Team21 course at Bahrain representative office.
• New model seminar IMV (common rail engine)at Toyota education and training
center(Thailand).
• New Hybrid system (Prius , RX400h) at Toyota training education center in Nagoya
• Japan (Aug 22nd
to Aug 31, 2005)
• Heavyduty truck Hino Motor Corporation with dealing dx2program (500 & 700
series new model training) at Tokyo – Japan (Sep 1st
to Sep 9th
2005)
• Instruction and operation guide for Service Advisor course at TMC Bahrain

4. Majdi Al Labadi / RESUME P a g e | 4
representative office (June,12th
to June, 16th 2002)
General Motors Training :
• 2015 Chevrolet Silverado & GMC Sierra Heavy DutyTrucks Technical
And Non-Technic 27/04/2014
• Global Warranty Management System Foundation LBT
• Managing Business For Customers
• How To Use VCT - Arabic (Middle East)
• Introduction To LMS
• Understanding The Gm Operating Report And Dealership Accounting
• Gm Global Warranty Management Advanced Training Course
• Time Management Skills For Parts & Service
• Managing Gm Global Connect Security Administration
• Gm Difference Retailer Operations Standards - Aftersales
• Gm Difference Retailer Operations Standards - Management
• New Vehicle Owner Clinics
• Gaining Commercial Fleet Business
• Merchandising In The Service Lane
• Completely Satisfied Delivery System
• The Benefits Of An Effective Service Appointment System
• Creating A Lasting Impression With Active Service Delivery
• The Value Of An Effective Sales-To-Service Handoff
• Gm Automotive Technologies 1
• Introduction To Customer Management
• Service Lane
• Gm Policies And Procedures
• Time Management Skills For Parts & Service
• Gm Difference Customer Enthusiasm
• Active Consultative Service
• What's On The Menu?Building And Managing Effective Service Menus
• Effective Service Menus= Profitability And Customer Retention
• Analyzing Fixed Operations - Body Shop Department
• Introduction To The GM LAAM LMS
• Understanding The Value Of Customer Enthusiasm
• How To Build Customer Enthusiasm
• The Customer Loyalty Mindset– Committing To Customer Retention

5. Majdi Al Labadi / RESUME P a g e | 5
• The Fundamentals Of Professional Service Consulting
• Global Warranty ManagementSystemFoundation Training
• Analyzing Fixed Operations - Parts Department
• Analyzing Fixed Operations - MechanicalDepartment
• Overview Of Dealership Operations
• Gm Service Management1
• Technical For Parts Person
Other
Qualifications
• MS Office.
• Leadership Skills.
• Motivational.
• Supportive.
• Internet Applications.
Languages • Arabic (Excellent:written and spoken)
• English (V.Good: written and spoken)
-Thank you for your time reviewing my resume. I welcome the opportunity to
discuss in a personal interview my qualifications and fit for the position. Feel
free to reach me at 00966 540796619 or mlabadi1909@gmail.com at your
earliest convenience.