Chen Zhigang is a 40-year-old male MBA graduate from Wuhan, China with over 15 years of experience in service sales and operations management in the mechanical engineering field. He is currently the Service Sales Operation Manager at Cummins China, where he is responsible for service sales, key account development and management, workshop operations, and aftermarket service. Previously he held roles as Acting Distributor Branch General Manager and Workshop Operation Supervisor at Cummins China.

1. RESUME
Name：Chen Zhigang Gender： Male
Age： 40 Residence：Wuhan, Hubei
Education：MBA DOB: 10/08/1975
Mobile Phone： 13995686166 (24Hrs)
Email: 13995686166@139.com
Summarization:
 Rich team build-up and key account development experience in the field of
service & sales area;
 Solid theoretical and practical foundation in the mechanical engineering field,
and systematic knowledge structure, nominated as Senior Engineer.
 8 years service sales & branch operation experience, as well as the key
account management; maintained good positive relationship with customer;
AOP overshot every year as well as the KPIs which required by Headquarter.
 Extensive skills for workshop & service managing concepts; good
communication skills & relationship with key accounts to assure service sales
AOP completion. Successfully established Cummins WHDB workshop, finally
operation well.
 Good oral & written of English, familiar with foreign company cultures.
 Nice communication & relationship with Local government in Wuhan.
Working Experience:
Jun.2007- Now ：
Service Sales Operation Manager
(Svc sales/key Accounts /Workshop/Service)
Cummins(China) Investment CO., Ltd, Wuhan Branch.
Job Description:
Fully responsible for branch operation which covering the svc sales,
KA development &management; workshop operation, service (High
Horse Power, HHP; O&G, Oil & Gas Engines);
1. Service Sales & KA management
 AOP of service sales set up according to the aftermarket share &
informations;

2.  Parts sales prices controlling, and sign the contract according to
the svc sales policies(parts& labor & others); ensure the contract
smoothly implemented and under control;
 Ensure onsite service engineers (located in the customer site)
collecting right information for the key accounts, through the lens
of customer , reported all the voice & feedback from the
customer site, and timely solving the issues in the region of
HUBEI,HUAN,JIANXI provinces;
 Regular visit our key accounts, listening to the decision-makers’
voice, maintain high level of customer satisfaction, meanwhile,
maximize the profit we can handle.
 Provide service solution package for the key accounts, fully
utilizing the resource of customer & company professions of
service engineers, remain good relationship with customers in
order to get maximum marketing share.
 Regular face to face communication for the equipments’
maintenance, major overhauls, mid overhauls, minor repairs and
technical advices according to the database we established,
timely provide latest technical improvements & svc sales
policies, ensure the equipment match 100% utilization rate.
 Seeking opportunities of potential customer, meanwhile ,
providing training for the company svc sales personal as well as
the customer in the area of tooling, tech materials, maintenance
etc.
 Control KA credit & AR;
2. Workshop Operation & Aftermarket Service
 Lead the branch workshop annual budget, including equipment
investment, headcount plan, CAPEX, RFA and training plan.
Coach, mentor people, fairly evaluate people’s performance,
drive talent upgrade and organization strength; control of WIP;
 Ensure the quality of the major overhaul, mid overhaul, and
minor repairs, making sure all of repairs meet the standard of
company regulations.
 Arrange right service person for the right engine models
service , ensure timely solving the problem;
 Provide various service reports which related to the quality
issue, keep good communication with headquarter tech dept,
seeking technical support from central tech dept when facing on
the catastrophic failures.
 Fully support our service dealers in the terms of training , tech
materials, special tooling, parts etc .
 Coordination & support for the company and dealers’ claims in
the warranty period or the policy claims ;

3.  Implementation of company HSE, ISO9001, ISO14001,
OHSAS18001, 5S regulations.
Feb.2007-Jun.2007：
Acting Distributor Branch G.M
(Cummins (China)investment CO., Ltd Wuhan Distributor Branch)
Job Descriptions: (subs: 20 person)
 Entire operation for WHDB’s AOP (incl. parts
sales/service sales/workshop operation & logistics,
finance
 Ensure all KPI meet HQ’s requirement
 Ensure AOP meet target even overshoot
 1/3 of AOP(4800K$) completed during my present as
acting manager
 Movex (ERP) system for WHDB established in this period
Jul.2005-Feb.2007:
Workshop Operation Supervisor
(Cummins (China)investment CO., Ltd Wuhan Distributor Branch)
Job Descriptions: (subs: 9)
 Workshop operation daily arrangement
 Engine overhauling quality control by following production
process
 Tech efficiency control
 Special tools & equipments optimization
 Training new technician & engineers
 Parts optimization and sort out all type of overhauling
parts stocks
 Dyno (2000kw) project accomplished in 2006
Apr.2004-Jul.2005 ：
Service Supervisor
(Cummins (China)investment CO., Ltd Wuhan Distributor Branch)
Job Descriptions: (subs:5)

4.  Fully in-charge of WHDB workshop (central rebuild
center)
establishment as a major project, which it is a milestone of
WHDB
 (see below projects statement)
 Dealers management regionally (Hubei, Hunan, Jiangxi)
as well as the channel management
 Dealer evaluation via the tools of EXCEL;
 OEM service supports
 Dealer service supports
 Warranty / policy applications
Feb.2003.-Apr.2004:
Service Engineer
(Cummins (China)investment CO., Ltd Wuhan Distributor Branch)
 Field technical supports.
 Especially for electrical control engines’
troubleshooting and repairs in field site;
 Technical supports to dealers and OEMs;
 Warranty and policy Claims
 ISO9001 qualified as internal auditor, assist to gain
the ISO certification of WHDB
Jan.1996-Dec.2001
Senior Marine Engineer Officer
Neptune ship management Service Private CO., Ltd (Singapore)
 In charge of maintenance and overhauls as well as
surveys
 successful installation & fine adjustment of oily-water
separators as wells large diesel main engine and
Auxiliary boilers, air compressors, pumping system,
diesel generators
 Hands-on experience on new vessel engine exam
and testing before handing over
Education Background:
Apr.2004-Jun.2007: MBA of Wuhan University of technology
Diplomas awarded; Qualified

5. Dec.2001-Dec.2002：Singapore Polytechnic
Bachelor of Marine Engineering
Major in Internal Combustion Engine, Advance
knowledge of Boiler, Mechanics，electronics，
Auto Controls, Applied Heat, Auxiliary engines，
Mechanical drawing.)
Jan.1994-Nov.1996： Singapore Maritime Academy
College of Marine Engineering
Same courses as above;
Service Sales Performance Form:
年度 年度运营指标（AOP) 实际完成 百分比%
YEAR
AOP KUS$(VAT
EXCL.)
ACTUAL KUS$(VAT
EXCL.)
B/W %
2007 400 390
2008 460 480 18.75%
2009 600 700 31.43%
2010 860 1002 30.14%
2011 1270 1560 35.77%
2012 2109 2120 26.42%
2013 2423 2450 13.47%
2014 2551 2760 11.23%
2015 3000 PENDING
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6. Dec.2001-Dec.2002：Singapore Polytechnic
Bachelor of Marine Engineering
Major in Internal Combustion Engine, Advance
knowledge of Boiler, Mechanics，electronics，
Auto Controls, Applied Heat, Auxiliary engines，
Mechanical drawing.)
Jan.1994-Nov.1996： Singapore Maritime Academy
College of Marine Engineering
Same courses as above;
Service Sales Performance Form:
年度 年度运营指标（AOP) 实际完成 百分比%
YEAR
AOP KUS$(VAT
EXCL.)
ACTUAL KUS$(VAT
EXCL.)
B/W %
2007 400 390
2008 460 480 18.75%
2009 600 700 31.43%
2010 860 1002 30.14%
2011 1270 1560 35.77%
2012 2109 2120 26.42%
2013 2423 2450 13.47%
2014 2551 2760 11.23%
2015 3000 PENDING
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