Shayla Robinson has over 10 years of experience in healthcare management and social services. She has held positions such as Social Service Director, Substance Abuse Counselor, and Youth Counselor. Robinson has a Master's degree in Counseling and Mental Health Counseling and a Bachelor's degree in Social Work. She has experience managing teams, conducting assessments, developing treatment plans, and linking clients to community resources. Robinson is skilled in areas such as case management, mental health services, and discharge planning.
A self motivated professional with strong leadership, organizational, problem solving, interpersonal and
communication skills. Dedicated and focused; able to prioritize and completed multiple tasks, and follow through to
achieve project goals. Recognized as detail oriented, creative and loyal with an exceptional ability to work well with
other teammates of all ages. Loves a challenge!
A self motivated professional with strong leadership, organizational, problem solving, interpersonal and
communication skills. Dedicated and focused; able to prioritize and completed multiple tasks, and follow through to
achieve project goals. Recognized as detail oriented, creative and loyal with an exceptional ability to work well with
other teammates of all ages. Loves a challenge!
Considering a career as a social worker? These professionals counsel people through problems in their everyday lives. Some even diagnose and treat mental, behavioral and emotional issues. This guide provides all the necessary information and resources to get started. Find out everything you need to know about this occupation, including qualifications, pay and standard duties.
Wheaton DuPage IL Senior Home Health Care and Medical Staffing Services BrightStar Care Illinois
BrightStar of Wheaton provides homecare, including elder care, childcare and qualified caregivers along with medical staffing solutions. Proudly serving all of Central DuPage County, including Wheaton, Glen Ellyn, Winfield, Warrenville, Wayne, Carol Stream, West Chicago, Addison, Itasca, Medinah, Bloomingdale, Lombard, Glendale Heights, Wood Dale and Bartlett in Illinois.
Considering a career as a social worker? These professionals counsel people through problems in their everyday lives. Some even diagnose and treat mental, behavioral and emotional issues. This guide provides all the necessary information and resources to get started. Find out everything you need to know about this occupation, including qualifications, pay and standard duties.
Wheaton DuPage IL Senior Home Health Care and Medical Staffing Services BrightStar Care Illinois
BrightStar of Wheaton provides homecare, including elder care, childcare and qualified caregivers along with medical staffing solutions. Proudly serving all of Central DuPage County, including Wheaton, Glen Ellyn, Winfield, Warrenville, Wayne, Carol Stream, West Chicago, Addison, Itasca, Medinah, Bloomingdale, Lombard, Glendale Heights, Wood Dale and Bartlett in Illinois.
CHAPTER ONE Introduction to Case ManagementSurviving and Thrivin.docxtiffanyd4
CHAPTER ONE Introduction to Case Management
Surviving and Thriving as a Case Manager
Ellen
The agency I work for is located in the northwestern United States. We serve all age ranges. It is a community mental health center. The center has several different campuses across the county. I believe they serve around 18,000 people: children, adults and older adults. And the programs that they offer are quite extensive. They have counseling services, forensic services, housing and rehabilitation, case management, intensive case management, and then different psycho-educational sorts of things they do as a group. I had two positions within the agency. It is not unusual to stay in an agency and assume a new position.
At first I worked for a program that provided extended support and we provided intensive case management to adults and older adults who were chronically mentally ill. So I worked with a lot of folks who had psychotic disorders and anxiety and depression that were living mostly in adult family homes in the community, which are small residential facilities. They have twenty-four–hour care within the homes and so my role as a case manager was to go to those homes a few times a week to do just case management things.The case manager's job is to make sure clients are thriving in their environment, and everyone is safe and healthy.
I worked in that position for about two years and I carried a caseload of between 20 and 30 people at any given time. We spent a lot of time traveling between houses. And then with the shifts in the budget, I transferred to a different position. I worked in one of the adult community support clinics in the south side of the county. At that particular clinic I was a case manager. Most of our clients would come to us. These clients were more capable of managing public transportation in order to make it to appointments, but they were still very much mentally ill. They had other marginalizing sorts of issues: housing issues, financial issues.
· —Permission granted from Ellen Carruth, 2012, text from unpublished interview
In this agency we focus on meeting the needs of individuals and their families. The individuals, our clients, have difficult medical diagnoses and our goal is to allow them to live in their homes. In additional, all of our clients have other needs, reflecting social, educational, financial, and other family concerns. Meeting these multiple needs requires service coordination. We provide services that meet the specific needs of each client. And we involve the client and the families in service delivery. Coordination and integration support the management process. Sometimes professionals working in mental health and developmental disabilities do not understand how to work together to serve a single client. We provide the bridge.
· —Case manager, children's services, New York, NY
The agency I work for helps adolescent females. It would be difficult to describe the average client. Our clients come from var.
1. ShaylaRobinson
Page 1
Shayla L. Robinson
11711 Collett Avenue
Apt #2214 Riverside, CA 92505
Cell: 313-999-0187
Cell: 951-376-6190
shayla_is_fancy@yahoo.com
Key Contributions
10+ years in Healthcare industry Management in Hospitals, Nursing Facilities, Out Patient
Clinic, Substance Abuse Clinic or similar experience but not limited to with other skills and ability
to manage all activities as well as being knowledgeable in areas of Social Service, Case
Management Long Term Care, Mental Health Services, Discharge Planning, OBRA evaluation
screening and individual treatment, assessments and care planning for 200 plus patient
independently. I am skilled with working with all ages and classification of people from 1 to 100
plus years in age. Another form of contribution benefits captured in my employment was
financial revenue retention at St. Joseph Healthcare Centre I maintained 3 other facilities
productivity during frequent turnover with social services staffing while working full time
collectively with my recent employer to continue productivity of case management for new
patients under Medicare insurance regulations and provide patients’ needs to and to also
maintain census into which I was able to assist with recovering the Company Millions of dollars
by working multiple locations for 2 + years until staffing was fully reinstalled. Additional
contributions I was responsible for implementing an intensive Behavioral Management
Programs for Dementia patients for acute and long term treatment.
Qualifications
Management Leadership Training
Interviewing Skills
Skill in All Microsoft Office Suites
Excellent interpersonal and leadership communication skills, interviewing technique,
organizational and Conflict management skills training
Ability to handle many tasks at once
10 years plus experience as a Social Worker
Education
2007 – 2011 University of Phoenix Southfield, MI
Masters of Science in Counseling and Mental Health Counseling – (MSCMHC) Currently LLPC
1999 - 2006 Ferris State University Big Rapids, MI
Bachelors of Science in Social Work (BSW) Currently Licensed
1995-1999 Mumford High School Detroit, MI
High School Diploma (June 1999)
Relevant Experience
11/2011 –08/ 2015
St Joseph Healthcare Center Hamtramck, MI
Social Service Director
Duties included Managing a case load 92 patients Medicare, Medicaid Private Insurance ARD
reporting, Admission, and Quarterly and annually reviews working with other departments like,
Nursing, Dietary and Physical and Occupational therapy team in an interdisciplinary
approaches. Also completing Petitioning for Legal Guardianship for resident who may have
experienced temporary deficits as the result of acute health declines with assistance
2. ShaylaRobinson
Page 2
Conducting Clinic assessment on all patients and implementing care planning, or social
treatment plans for patient care needs effectively in treatment with regular reviews and updates
PRN. I possess knowledge in supervision as displayed in having excellent verbal
communication while performing difficult or complex casework in areas that have a more
complex need that might require me to design new policies and procedure to the need of the
affected population to insure resources for all participates in need of assistance.
Other duties working in an Interdisciplinary / Multi- disciplinary Team which will conduct various
assessments for Diagnosis formulation, treatment planning, treatment intervention as well as
providing education to and or family members. As a professionally trained Social Service
Worker I focus on providing assistance to many public health fields area such as rehabilitation,
mental health, education and other form of assistance as I possess the techniques of casework
management with supervision while I was responsible for planning the caseload and assign
duties and direct work to the social workers under my supervision. I am fluent and
knowledgeable in the social work practice and of policies and procedures in the
Completing Medical Data Systems coding and assessment for state review and survey, support
services for special needs with investigations for incidents or advising social service staff in
training and meeting for a wide variety of client need in areas like dependent adult referrals
Discharge planning Short/Long term patient with referral services in community with homecare,
direct medical equipment. Another duty was completing or referrals for assessments mental
health screening for the patients placement screening with OBRA, Level II screening 3877, 78
or Mental Health screening
01/2012 – 04/2013
Rainbow Center of Michigan Highland Park, MI
Substance Abuse Counselor
Duties include Managing a case load 30 patients Medicare, Medicaid Private Insurance ARD
and working with interdisciplinary team collectively when completing casework for reporting,
Admission, quarterly and annually reviews. I was able to facilitate meetings, training and
education during Individual counseling and Group counseling working under the aspects of
psychopathology with patients with appreciate and timely clinical needs for treatment and
intervention needed from admission. The completion of treatment plans reviewing with
Interdisciplinary Team with efforts in solving and to effectively apply casework knowledge to
assist client and to accurately analyze the situation and working toward the most appropriate
solution. Also to maintain agency policies and procedure while providing casework consultation
to staff members for documentation for code that pertain to those of public assistance and legal
and federal regulations , as well as to design or research for referrals for other programing
outside in community to assist to the needs with psycho social needs in the community
07/2007- 02/2011
Qualicare Nursing Home Detroit, MI
Social Service Director/ Manager
Duties for position included were in managing a case load of 96 patients for Admission, Re
admission, quarterly and annually reviews and discharge planning with referral services in
community with homecare, direct medical equipment. Other responsibilities assigned were
Petitioning for Legal Guardianship Conducting Clinic assessment on all patients’ level of
cognitive functioning. Implementing treatment plans for patients timely in calibrations with the
IDT or multi- disciplinary team. I also evaluated current policy and procedures for the
effectiveness for the provided population. As a director I was responsible for keeping a routine
caseload and managing it with all other social services worker with audits and reviews of
caseload and supervisory case reviews for accuracy in conjunction with state and agency
3. ShaylaRobinson
Page 3
regulated requirements. Also assist with Completing MDI coding and assessment for state
review and survey regulations
05/2004- 09/2009
Vista Maria Dearborn Height, MI
Supervisor/Team Leader/ Youth Counselor
In my responsibilities for this position consisted of Monitoring staff of 15 or more daily
accountabilities and case logs maintaining the productivity of the unit with staff and residents. I
was also responsible for providing my staff with training and education daily, weekly and
monthly. The position involved working as social services workers in groups setting in areas of
problem solving, as well as skilled in resolving issues with complex cases and de –escalating
the most difficult situations. With over 8 years of experience I am very familiar with working with
different demographics within the community referral sources. Scheduling staff work days and
assignment. Designing consequential treatment assignments for residents that had unmanaged
behaviors and may have been very difficult for case workers to manage the complex case
needs.
05/2002- 05/2004
Eagle Village Hersey, MI
Youth Counselor Specialist
Duties included counseling teens through issues at home and in program to help provide
problem with solving solutions. Assisting with Transporting teens to home visit and to court
appointments as to assist the clients and family in community with referrals as they related to
these demographics needs. Working affected population in groups setting in areas of problem
solving and accountability with their peers as this was a residential facility the residents were
teens who were shadowed by youth counselor who made sure that they took care of all their
own responsibilities while they were placed in residential living and to attend school daily.
10/2000- 08/2002
Family Dollar Detroit, MI
Assistant Manager
Duties and responsibilities included Opening and closing store daily, while maintaining the
operation of the store functions with staff under my management. I had 15 employees
Of which my skills were to hire, interview and train any new cashier on the functions of their job
description. I was responsible for Scheduling all employees work days, and ordering Store
merchandise, Making store deposits and managing the daily functions of everyday complex
issues or unexpected dilemmas as they arouse within the store operations.
12/1998- 08/2001
Super K Mart, Detroit, MI
Front End Team Leader, Customers Service Specialist, Cashier
Duties and responsibilities included Opening and closing store daily, while maintaining the
operation of the store functions with staff under my management. I had 15 to 35 employees
Of which my skills assist them in any of their needs with change, overrides, train any new
cashier on the functions of their job description. I was responsible for scheduling all employees
work days, and managing the daily functions of everyday complex issues with customer’s
dilemmas as they arouse within the store operations. I was also responsible for customer
service for returns, exchanges or customer needs as well as maintaining the productivity of the
front end cashier operation.
4. ShaylaRobinson
Page 4
Other Experience
05/2010 - 09/2010
Salvation Army
Intern Counselor 500 plus hour completed
Individual counseling with resident over 200 sessions 1 hour
Group counseling (Domestic Violence, 12 Steps Recovery) 25 Session
Designing Treatment plans and assessment
Creating individual treatment plans
Linking clients to resources through other agency (DHS, FIA, and ect.)
05/2009 – 05/2010
Operation Get Down
Practicum/ Intern Counselor 3000 completed hours
Field Placement experience consisted of Individual counseling with resident in areas like
substance abuse, family roles, career building
Running and designing skills training groups, Anger Management
Linking clients to resources through other agency (DHS,DOC, FIA, ect.)
Creating individual treatment plans and reviewing them regularly
Maintaining case documentation during and aftercare of all client
05/2004 - 09/2004
Lula Bell Stewart Center
Case Management Intern Completed hours 580
Individual counseling with resident and children in home
Running and designing skills training groups for residents
Linking clients to resources through other agency (DHS, FIA, ect.)
Maintaining case documentation during and aftercare of all client
References Available Upon Request