Amir Mousavi PROFESSIONAL SUMMARY: Amir has 8 years of IT technical experience. He spent the majority of his professional time as an IT help desk technician, where he provided services including the following: end-user support; ticket documentation; imaging; Active Directory support; remote users assistance using VPN and other third party online applications, such as LogMeIn, CentraStage, Go to Meeting; installing Point Of Sale (POS) systems and main servers for franchise companies, including Staples, Office Depot and Install Server 2008; and creating domains including the required policies and network drives. He also has experience managing and troubleshooting print servers, plotters, scanners, and copiers. More than 3 years experiencing Support, Configuration and Deployment VoIP using Cisco and Polycom equipment. He holds an Associate’s degree in Network Administration in Information Technology. He also holds a Certified WAN Professional (CWP) certification in configuring Cisco routers and switches. B.S of computer Science program will be completed by March 2017 WORK EXPERIENCE: SOC Reston, VAAugust 2015 to November 2016 Specialist On Call Position: NOC Engineer provided Tier 2/3 triage and escalation support for Specialists On Call’s growing corporate user base, datacenter and cloud environments. manage capacity and growth of Windows server, application and NAS storage environments. As Network Operating Engineer in Infrastructure, I was working on all system, storage, and virtualization environments strategy for SOC's Infrastructure. This includes planning, design and execution. · Delivered expert level with Windows servers (2008r2/2012) and enterprise technologies such as Active Directory, DNS, DHCP, Skype for Business, OneDrive, and Office365. · Possess strong knowledge of configuring and administering Windows Active Directory Group Policies. · Experienced in designing, configuring and administering VMware 5.5. · Designed, deployed and supported network/system monitoring tools. · Can demonstrate competency in infrastructure capacity planning and development and utilization of key performance indicators. MBN Springfield, VA August 2012 to March 2015 Middle Eastern Broadcasting network Position: Systems Administrator Responsibilities include keeping track of HP/Dell Enterprise systems, intact overseas satellite bureaus with Head Office at Springfield, VA. Maintaining DCs, RODCs, Sites Services, Blackberry Enterprise System, Microsoft Exchange systems. Configured monitoring tools for Cisco/Windows and Foundry Switches. Planned and configured daily/incremental backups using VERITAS Backup systems on to NAS and later pushing off to remote storage over the cloud on period basis. Planned, executed Asset Management software for tracking in-house, internet and overseas product in use as of now. Involved with migration of mailboxes from old Exchange server to new Exchange. Configured windows and MAC servers.