P. Ram Babu is a technocrat with nearly 7 years of experience in networking, system administration, and technical support. He is currently employed as a senior support engineer at HCL Infosystems Ltd. in Kolkata. He has experience managing back office operations and customer service functions. He is adept at analyzing information system needs, evaluating requirements, and troubleshooting complex systems. He has certifications in Cisco networking, ITIL, and hardware. He seeks to contribute his skills in back office operations with leading organizations.

1. P. RAM BABU
E-Mail: rambabu_8386@yahoo.co.in
Contact: 9038357614
Poised to contribute in the field of Back Office Operations with leading organizations of high repute
A technocrat with nearly 7 years of experience in Networking, System Administration, Technical Support / Troubleshooting.
Currently employed with HCL INFOSYSTEMS Ltd., Kolkata as a Sr. Support Engineer. Experience in managing
functions in co-ordination with internal / external departments for smooth business operations. Resourceful at developing
procedures, service standards, and operational policies with proven ability to reduce the running cost of the unit by planning
& implementing effective control measures.
Adept in analyzing information system needs, evaluating end-user requirements, custom designing solutions, troubleshooting
for complex information systems management. An effective communicator with excellent negotiation, planning and social
skills that can build and maintain relation across and beyond organisation.
CERTIFICATION
 CISCO Certified Network Associate (640-802)- [Cisco ID- CSCO11781833]..
 ITIL certified from HCL Ltd.
 Hardware, Networking and Advance Networking from CMC LTD. – Institute Exam Certified 2008
TECHNICAL PURVIEW
Server Dell Power Edge R710, 2800, 2950, Compaq, DL-380, ML350, ML-370, IBM
XSeries (Blade Server).
Server Application AD, DHCP, DNS, , Local policy object
Disk Quota, DLT Auto Loader Backup and LTO Auto Loader Backup.
Desktop and Laptop Compaq-D380MX, Dell Optiplex, HP D2280MT, Toshiba Tecra Laptop and Dell
Latitude Laptops.
Printers & Scanners All kinds of Dot Matrix, Laser, DeskJet, Lipi printers. Multi Function Devices.
Networking Technologies Networking Fundamentals, Ethernet Technologies, TCP/IP Protocol suite and IP
Addressing, Switching (managed and unmanaged), DNS, DHCP, Cisco Switches 2960 &
3750 series.
Anti Virus Security Tools Symantec application and regular update for the same.
Communication Software Lotus Notes R6.5 & 8.5.2, Microsoft Outlook
Operating System Windows Server, 2000, 2003, 2008 R2server,MS-Exchange Server XP Professional &
Windows 7.
Office Automation MS office, 2000/XP/2003/2007/2010.
Others Configuration and Setup of video conference devices. LAN printers.
KEY DELIVERABLES
Customer Service Operations
 Managing customer service operations with a view to achieve business objectives and ensure top line and bottom line
profitability.
 Corresponding with customers in order to provide information about products and services.
 Keeping records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as
well as actions taken.
Back End Operations
 Addressing queries regarding the information system / software & extending onsite support to the clients including
maintenance of hardware / software support.
 Collecting and maintaining data of different location and uploading into the system and preparing report as per
management requirements.
 Monitoring performance reports as a measure of preventive maintenance.
Technical Support / Troubleshooting
 Suggesting improvements in the operations and processes to make the system full proof.
 Troubleshooting & repairing work of LAN, wireless and data communications.
 Identifying performances bottlenecks and take adequate measures to rectify faults.

2. Networking Operations
 Mapping client’s requirements & architecting customized solutions to suit their requirements.
 Possessing comprehensive understanding of LAN, WAN, WAN Protocols, TCP/IP, Internet and Intranet and Networking
devices administration, switching and Transmission concepts.
CAREER CONTOUR
Since May’13 to TILL ; with HCL INFOSYSTEMS Ltd., Kolkata as a FMS Sr. Support Engineer
Accountabilities
1. Installation and troubleshooting of Lotus Notes Client End
2. Installation and troubleshooting of MS-Office, MS Projects & AutoCAD etc.
3. Installation, First Level Diagnosis and troubleshooting of OS and related activity
4. First Level diagnosis and resolution of Network Related issues
5. Installation and updating SAPGUI client software
6. Loading, updating and troubleshooting of Antivirus, CA unicentre client & Desktop firewall.
7. Adhere to ITC compliance policies with Security Patch updating in a regular fashion
8. Other Client specific software packages after proper training
9. Regular/Periodic backup through Arc Serve or any other available backup software.
10. User registration/De-registration process adherence
11. Internet browsing / Standalone Internet
12. House Keeping of User Ids
13. User undertaking actions: ITPF, RSA token card etc
14. Antivirus / Firewall/Patch on all IT Assets. Periodic updating of the same
15. Approval of assets going out of company premises.
16. Will to work in shifts and as team member and accountable for allocated jobs/tasks.
1. Understanding of Wi_Fi technology.
2. Help Unit team in IT Policy implementation
3. Strong at 2st level support and who can raise his levels for subsequent support to their office.
4. Documentation skills are must.
Reports:
1. Report backs – Weekly & Monthly
2. Review through meeting with concerned District/Factory, Unit IT Heads: Prepare MOM and share the same with
the respective stake holders
3. Review monthly with the QOS with the business and report back with other location
Asset Management:
1. Asset Record: H/W, S/W, Agreement, IT Infrastructure allotment to users & 3rd parties.
2. All these information should be collated and captured each month during report back as per IT Policy
format.
3. AMC management with vendors and SLA Management.
Since FEB’12 to April 2013 ; with CMS Info System Pvt. Ltd., Kolkata as a FMS Sr. Support Engineer
Accountabilities
 Executing the installation of all new devices with Operating system, Office automation software, Anti Virus software and
Network configuration.
 Conducting maintenance of all application Servers, Desktops, Laptops, Printers and other computer peripherals
(Hardware, O.S and application).
 Resolving daily IT operation calls with working on backups and backup restoration.
 Handling configuration of Lotus Notes.
 Handling AD, DHCP, Opera server, File server, and Legato for LTO backup, Patch management, SEP.
Since July 10 to 31st
Jan 2012 ; with ITC Infotech India Ltd., Kolkata as a FMS Support Engineer
Accountabilities
 Executing the installation of all new devices with Operating system, Office automation software, Anti Virus software and
Network configuration.
 Conducting maintenance of all application Servers, Desktops, Laptops, Printers and other computer peripherals
(Hardware, O.S and application).
 Resolving daily IT operation calls with working on backups and backup restoration.
 Handling configuration of Lotus Notes.
 Handling AD, DHCP, Altris, and Legato for LTO backup, Patch management, SEP.

3. July 6 2009 to 31st
June 2010; with TSG GLOBAL SERVICES (Wipro Business partner)., Kolkata as a System Support
Accountabilities
 Executing the installation of all new devices with Operating system, Office automation software, Anti Virus software and
Network configuration.
 Conducting maintenance of all application Servers, Desktops, Laptops, Printers and other computer peripherals
(Hardware, O.S and application).
 Resolving daily IT operation calls with working on backups and backup restoration.
 Handling configuration of Lotus Notes.
 Handling AD, DHCP, Altris, and Legato for LTO backup, Patch management, SEP.
1st
march2008 to 31st
may 2008; with Binary Informatics. Kolkata
as a System Support
Accountabilities
 Worked on assembling of PC, Hardware and Network maintenance.
 Administered Tally9 server maintenance and troubleshoot of the application at end user.
 Prepared report of debtors account.
May 2006 to Feb 2008; with Bright Future Infotech
Kolkata as a faculty
 Training Ms Office and Tally, support hardware and Networking.
December 2004 to July 2005; with APTECH Computer Education (BFI franchisee).
Kolkata as a faculty
 Training Ms Office and Tally, support hardware and Networking.
ACADEMIC CREDENTIALS
 MCA pursuing from Sikkim Manipal University, DE
 B.Com. from UMESH Chandra College, Kolkata Calcutta University in 2008.
 XII from LAJPAT Hindi High School, Kolkata, W.B.C.H.S.E Board. In 2005.
 X from SANGHAMITRA Vidyalaya, Kolkata, and W.B.S.E Board. In 2002.
EXTRA-MURAL ENGAGENMENTS
 Cricket, Net Surfing, and Music.
PERSONAL DOSSIER
Father Name : P. TARANI RAO
Date of Birth : 8th
March 1986
Languages Known : English, Hindi and Bengali
Present Address : Block 74/II/21 Unit-5 South Eastern Railway (South) Colony
Garden Reach west port police station Kolkata – 700043. (W.B)
Location Preference : Bangalore, Hyderabad, and Kolkata.