GreenBiz 19 Workshop Slides: The School of Systems ChangeGreenBiz Group
The challenges we face as sustainability professionals are complex and interconnected. They’re global in scale, with many root causes and contributing factors, supported by deep-rooted institutions and structures. It can seem that the more urgency we feel, the more these challenges seem nearly unmovable. How do we know where and when to intervene? What actions and efforts will unlock transformational change, and avoid unintended consequences? How do we work with power, and understand who and how to influence to make change happen? Forum for the Future and their partners in the School of System Change are building the system change capabilities of change leaders around the world, and invite you to join this tutorial for a whirlwind exploration of tools, approaches, and methodologies that can enable you to take a systemic approach to your work. Learn from the do-ers and the makers, take real life lessons back with you, and discover how you can be a system change agent, no matter your context and role.
Through the new lens: Quality & Complexity bruce waltuckBruce Waltuck
Slides from my webinar of 4/5/11, for the HD&L Division of ASQ. A presentation on re-defining Quality through the perspective of complex adaptive systems. Introduces several frameworks and tools; provides examples and resources.
This document discusses how high-velocity organizations achieve greatness through continuous improvement. It outlines four key capabilities: 1) Seeing problems as they occur and making them visible, 2) Swarming to solve problems and build new knowledge, 3) Sharing new knowledge throughout the organization, and 4) Developing high-velocity skills in others. High-velocity organizations focus on process integration over silos, continually learn from failures, contain and diagnose problems to prevent reoccurrence, and make problem solving and new knowledge available organization-wide to multiply their power. The goal is for these organizations to become self-diagnosing and self-improving.
DevOpsGuys at Future Decoded - Why Culture Eats Devops for BreakfastClara Edwards
Based on customer engagements over the last 3 years this presentation explains the 6 stages most organisations work through as they attempt to move towards Continuous Development or Continuous Deployment. In this session we will explain the challenges and give you solutions that can help build your DevOps practice. Join the discussion to learn about common mistakes and how to avoid them.
This document discusses Holacracy, a self-organizing organizational model without managers or job descriptions. It describes one organization's experience trying Holacracy, including unclear strategies and disempowered employees that led them to consider new structures. They adopted Holacracy but encountered complications from roles, meetings and governance. Some benefits included structured meetings and practices, but the author eventually left due to feeling lost and that an energy bottleneck had formed. The document advocates for transformation of mind and heart over social technologies and questions how to navigate complexity and engage people to create organizations where people want to live.
From Now to New Right Here: Change-as-Flipping (BetaCodex16) Niels Pflaeging
BetaCodex Network White Paper No. 16. March 2019
Authors: Niels Pflaeging & Silke Hermann
A white paper about the alternative to "change management" as we know it. Change is more like adding milk to coffee!
Leveraging systems thinking for strategic clarityChris Jansen
This document summarizes a presentation by Chris Jansen on leveraging systems thinking for strategic clarity. Jansen discusses how systems thinking allows one to see interconnections rather than isolated events and influences within a complex system. He provides examples of causal loop diagrams that map these relationships. Jansen also introduces the iceberg model of mental models, events, patterns, and systemic structures. Throughout, he emphasizes how systems thinking tools can help organizations explore influential factors, map their connections, identify leverage points, and act with clarity.
We all know about synergic power of similar minds but, different minds also yield powerful ideas.
This Learning Journal was created under one of my MBA unit. I have done it in a different way to differentiate my product from others.
GreenBiz 19 Workshop Slides: The School of Systems ChangeGreenBiz Group
The challenges we face as sustainability professionals are complex and interconnected. They’re global in scale, with many root causes and contributing factors, supported by deep-rooted institutions and structures. It can seem that the more urgency we feel, the more these challenges seem nearly unmovable. How do we know where and when to intervene? What actions and efforts will unlock transformational change, and avoid unintended consequences? How do we work with power, and understand who and how to influence to make change happen? Forum for the Future and their partners in the School of System Change are building the system change capabilities of change leaders around the world, and invite you to join this tutorial for a whirlwind exploration of tools, approaches, and methodologies that can enable you to take a systemic approach to your work. Learn from the do-ers and the makers, take real life lessons back with you, and discover how you can be a system change agent, no matter your context and role.
Through the new lens: Quality & Complexity bruce waltuckBruce Waltuck
Slides from my webinar of 4/5/11, for the HD&L Division of ASQ. A presentation on re-defining Quality through the perspective of complex adaptive systems. Introduces several frameworks and tools; provides examples and resources.
This document discusses how high-velocity organizations achieve greatness through continuous improvement. It outlines four key capabilities: 1) Seeing problems as they occur and making them visible, 2) Swarming to solve problems and build new knowledge, 3) Sharing new knowledge throughout the organization, and 4) Developing high-velocity skills in others. High-velocity organizations focus on process integration over silos, continually learn from failures, contain and diagnose problems to prevent reoccurrence, and make problem solving and new knowledge available organization-wide to multiply their power. The goal is for these organizations to become self-diagnosing and self-improving.
DevOpsGuys at Future Decoded - Why Culture Eats Devops for BreakfastClara Edwards
Based on customer engagements over the last 3 years this presentation explains the 6 stages most organisations work through as they attempt to move towards Continuous Development or Continuous Deployment. In this session we will explain the challenges and give you solutions that can help build your DevOps practice. Join the discussion to learn about common mistakes and how to avoid them.
This document discusses Holacracy, a self-organizing organizational model without managers or job descriptions. It describes one organization's experience trying Holacracy, including unclear strategies and disempowered employees that led them to consider new structures. They adopted Holacracy but encountered complications from roles, meetings and governance. Some benefits included structured meetings and practices, but the author eventually left due to feeling lost and that an energy bottleneck had formed. The document advocates for transformation of mind and heart over social technologies and questions how to navigate complexity and engage people to create organizations where people want to live.
From Now to New Right Here: Change-as-Flipping (BetaCodex16) Niels Pflaeging
BetaCodex Network White Paper No. 16. March 2019
Authors: Niels Pflaeging & Silke Hermann
A white paper about the alternative to "change management" as we know it. Change is more like adding milk to coffee!
Leveraging systems thinking for strategic clarityChris Jansen
This document summarizes a presentation by Chris Jansen on leveraging systems thinking for strategic clarity. Jansen discusses how systems thinking allows one to see interconnections rather than isolated events and influences within a complex system. He provides examples of causal loop diagrams that map these relationships. Jansen also introduces the iceberg model of mental models, events, patterns, and systemic structures. Throughout, he emphasizes how systems thinking tools can help organizations explore influential factors, map their connections, identify leverage points, and act with clarity.
We all know about synergic power of similar minds but, different minds also yield powerful ideas.
This Learning Journal was created under one of my MBA unit. I have done it in a different way to differentiate my product from others.
This document presents a new method called multi-view spectral clustering (mSC) for discovering multiple non-redundant clusterings from multi-view data. mSC optimizes both a spectral clustering objective to measure cluster quality and a Hilbert-Schmidt independence criterion regularization to measure redundancy between clusterings. It can discover clusters with flexible shapes while simultaneously learning the subspace for each clustering view. The method is evaluated on several datasets and is shown to outperform other multi-view clustering algorithms in terms of normalized mutual information.
The document lists the names of several mountains, including Mount Everest, K2, Kangchenjunga, Lhotse, Makalu, Cho-Oyu, Dhaulagiri, Manaslu, Nanga Parbat, Annapurna, Gasherbrum 1, Broad Peak, Gasherbrum 2, and Shisha Pangma. Each mountain name is repeated multiple times and separated by the word "Daktylek". The document was created by Daktylek in Kraków, Poland in March 2011 and shared through an online group.
The global outsourcing industry is constantly evolving through new contracting award characteristics and an expanding universe of successful service providers. ISG's TPI Index helps industry participants, enterprises and organizations keep pace and capitalize from the latest data on outsourcing trends. It is the authoritative source for marketplace intelligence related to outsourcing: transaction structures and terms, industry adoption, geographic prevalence and service provider metrics.
This document discusses smart buildings and precincts, including building energy management. It introduces model predictive control (MPC) as a technique to optimize building energy usage. MPC uses mathematical models to predict a building's thermal response and compute optimal control inputs over a future horizon to minimize energy costs while maintaining comfort levels. The document provides an example thermal model of a building and shows experimental data matching the model's predictions. It also discusses using low-cost IoT sensors and controllers throughout a building to monitor conditions and implement optimized control strategies from an MPC system.
The document discusses the benefits of exercise for mental health. Regular physical activity can help reduce anxiety and depression and improve mood and cognitive functioning. Exercise causes chemical changes in the brain that may help protect against mental illness and improve symptoms.
ACV down slightly for the year on weaker than typical 4Q results. Number of mega relationship contracts up for 2012, lifting ACV when overall contract numbers were down. BPO expanded on several large deals while ITO performance was off for 2012. Asia Pacific surged in 2012 while EMEA struggled on a weak first half. Guarded optimism for 2013 with a possible slowdown second quarter.
El documento presenta tres platos típicos de la región de Piura, Perú: el seco de Chavelo, un plato tradicional que combina platano verde, carne seca y otros ingredientes; el ceviche de mero, preparado con productos frescos de la costa norte peruana; y el cabrito a la norteña, típico del norte de Perú. También describe a Piura como un departamento situado en el noroeste del Perú, con una planicie costera y una región montañosa oriental, irrigada por los r
This mark scheme provides guidance to examiners on how to evaluate exam responses for a paper on Business Studies. It outlines the key points and level of understanding required to receive different point values for questions related to two case studies: Super View (SV) and Top Quality supermarkets (TQ). For SV, examiners are directed to look for explanations of concepts like dynamic pricing and trade receivables. For TQ, public limited company and direct costs should be explained. The case studies also require calculations, analysis of financial ratios and comments on productivity, marketing mix impacts, and employment contracts.
"From Big Data to Smart data"
Jie (Jack) Yang, Associate Research Fellow, SMART Infrastructure Facility, presented a summary of his research as part of the SMART Seminar Series on 28 April 2016.
For more information, visit the event page at: http://smart.uow.edu.au/events/UOW212890.html.
The TPI Index provides insights on the global outsourcing market for the third quarter of 2012. Global ACV was down 6% year-over-year and 10% quarter-over-quarter, though year-to-date ACV was up 3%. New scope contracts saw 16% year-over-year growth while restructurings declined 33%. Large deals and the Asia Pacific region experienced significant growth compared to prior periods.
1. The document provides 10 strategies for building links to drive competitors crazy, including blogs, news media, social media, jobs sites, directories, shopping sites, trusted sites, business sites, sites that already link to you, and co-linking.
2. It emphasizes researching link prospects thoroughly, creating valuable content to engage audiences, and turning existing activities like customer interactions into link building opportunities.
3. The key is to make link building a routine part of business by focusing on sites that are relevant and well-established and by starting small with targeted blog outreach.
Esta unidad involucró más la participación individual de los estudiantes mediante exposiciones sobre temas como contenidos conceptuales, procedimentales y actitudinales. Las ponencias evidenciaron los logros del curso, ya que los estudiantes abordaron temas escogidos por el docente de manera activa. Se expusieron técnicas de evaluación como observación, entrevista y encuesta, así como diversos instrumentos de evaluación por solución de problemas, observación y desempeño.
This document is an exam for a business studies course. It consists of 6 pages of information about a company called Timtang Corporation and its operations, strategies, and financials. Students are asked a series of questions requiring them to analyze Timtang's performance, strategies, and options for future growth based on the provided information.
La Unión Europea ha anunciado nuevas sanciones contra Rusia por su invasión de Ucrania. Las sanciones incluyen prohibiciones de viaje y congelamiento de activos para más funcionarios rusos, así como restricciones a las importaciones de productos rusos de acero y tecnología. Los líderes de la UE esperan que estas medidas adicionales aumenten la presión económica sobre Rusia y la disuadan de continuar su guerra contra Ucrania.
Design for Social Innovation: Redesigning at the Intersection of Business, Co...Sustainable Brands
A new field of practice is emerging at the intersection of design, management, complex systems theory, facilitation, and social change. This practice, sometimes called Design for Social Innovation, is giving birth to approaches for creating with social complexity from the inside. It offers "managing emergence" as a complement to traditional management. And it treats culture as a working material rather than a mysterious and difficult barrier to change. This workshop will provide a survey of Design for Social Innovation: key approaches and practices, case studies, and opportunities they present to the Sustainable Brands community.
This document presents a new method called multi-view spectral clustering (mSC) for discovering multiple non-redundant clusterings from multi-view data. mSC optimizes both a spectral clustering objective to measure cluster quality and a Hilbert-Schmidt independence criterion regularization to measure redundancy between clusterings. It can discover clusters with flexible shapes while simultaneously learning the subspace for each clustering view. The method is evaluated on several datasets and is shown to outperform other multi-view clustering algorithms in terms of normalized mutual information.
The document lists the names of several mountains, including Mount Everest, K2, Kangchenjunga, Lhotse, Makalu, Cho-Oyu, Dhaulagiri, Manaslu, Nanga Parbat, Annapurna, Gasherbrum 1, Broad Peak, Gasherbrum 2, and Shisha Pangma. Each mountain name is repeated multiple times and separated by the word "Daktylek". The document was created by Daktylek in Kraków, Poland in March 2011 and shared through an online group.
The global outsourcing industry is constantly evolving through new contracting award characteristics and an expanding universe of successful service providers. ISG's TPI Index helps industry participants, enterprises and organizations keep pace and capitalize from the latest data on outsourcing trends. It is the authoritative source for marketplace intelligence related to outsourcing: transaction structures and terms, industry adoption, geographic prevalence and service provider metrics.
This document discusses smart buildings and precincts, including building energy management. It introduces model predictive control (MPC) as a technique to optimize building energy usage. MPC uses mathematical models to predict a building's thermal response and compute optimal control inputs over a future horizon to minimize energy costs while maintaining comfort levels. The document provides an example thermal model of a building and shows experimental data matching the model's predictions. It also discusses using low-cost IoT sensors and controllers throughout a building to monitor conditions and implement optimized control strategies from an MPC system.
The document discusses the benefits of exercise for mental health. Regular physical activity can help reduce anxiety and depression and improve mood and cognitive functioning. Exercise causes chemical changes in the brain that may help protect against mental illness and improve symptoms.
ACV down slightly for the year on weaker than typical 4Q results. Number of mega relationship contracts up for 2012, lifting ACV when overall contract numbers were down. BPO expanded on several large deals while ITO performance was off for 2012. Asia Pacific surged in 2012 while EMEA struggled on a weak first half. Guarded optimism for 2013 with a possible slowdown second quarter.
El documento presenta tres platos típicos de la región de Piura, Perú: el seco de Chavelo, un plato tradicional que combina platano verde, carne seca y otros ingredientes; el ceviche de mero, preparado con productos frescos de la costa norte peruana; y el cabrito a la norteña, típico del norte de Perú. También describe a Piura como un departamento situado en el noroeste del Perú, con una planicie costera y una región montañosa oriental, irrigada por los r
This mark scheme provides guidance to examiners on how to evaluate exam responses for a paper on Business Studies. It outlines the key points and level of understanding required to receive different point values for questions related to two case studies: Super View (SV) and Top Quality supermarkets (TQ). For SV, examiners are directed to look for explanations of concepts like dynamic pricing and trade receivables. For TQ, public limited company and direct costs should be explained. The case studies also require calculations, analysis of financial ratios and comments on productivity, marketing mix impacts, and employment contracts.
"From Big Data to Smart data"
Jie (Jack) Yang, Associate Research Fellow, SMART Infrastructure Facility, presented a summary of his research as part of the SMART Seminar Series on 28 April 2016.
For more information, visit the event page at: http://smart.uow.edu.au/events/UOW212890.html.
The TPI Index provides insights on the global outsourcing market for the third quarter of 2012. Global ACV was down 6% year-over-year and 10% quarter-over-quarter, though year-to-date ACV was up 3%. New scope contracts saw 16% year-over-year growth while restructurings declined 33%. Large deals and the Asia Pacific region experienced significant growth compared to prior periods.
1. The document provides 10 strategies for building links to drive competitors crazy, including blogs, news media, social media, jobs sites, directories, shopping sites, trusted sites, business sites, sites that already link to you, and co-linking.
2. It emphasizes researching link prospects thoroughly, creating valuable content to engage audiences, and turning existing activities like customer interactions into link building opportunities.
3. The key is to make link building a routine part of business by focusing on sites that are relevant and well-established and by starting small with targeted blog outreach.
Esta unidad involucró más la participación individual de los estudiantes mediante exposiciones sobre temas como contenidos conceptuales, procedimentales y actitudinales. Las ponencias evidenciaron los logros del curso, ya que los estudiantes abordaron temas escogidos por el docente de manera activa. Se expusieron técnicas de evaluación como observación, entrevista y encuesta, así como diversos instrumentos de evaluación por solución de problemas, observación y desempeño.
This document is an exam for a business studies course. It consists of 6 pages of information about a company called Timtang Corporation and its operations, strategies, and financials. Students are asked a series of questions requiring them to analyze Timtang's performance, strategies, and options for future growth based on the provided information.
La Unión Europea ha anunciado nuevas sanciones contra Rusia por su invasión de Ucrania. Las sanciones incluyen prohibiciones de viaje y congelamiento de activos para más funcionarios rusos, así como restricciones a las importaciones de productos rusos de acero y tecnología. Los líderes de la UE esperan que estas medidas adicionales aumenten la presión económica sobre Rusia y la disuadan de continuar su guerra contra Ucrania.
Design for Social Innovation: Redesigning at the Intersection of Business, Co...Sustainable Brands
A new field of practice is emerging at the intersection of design, management, complex systems theory, facilitation, and social change. This practice, sometimes called Design for Social Innovation, is giving birth to approaches for creating with social complexity from the inside. It offers "managing emergence" as a complement to traditional management. And it treats culture as a working material rather than a mysterious and difficult barrier to change. This workshop will provide a survey of Design for Social Innovation: key approaches and practices, case studies, and opportunities they present to the Sustainable Brands community.
160209 change management (engels) college tbkDo Blankestijn
The document discusses planning a cultural change initiative that may occur in week 30 if everyone is on holiday. It discusses managing the planning for the change and doing the cultural change work if the timing allows in week 30. The document also mentions discussing the planning for the change initiative.
Perry Riggs presented on the power of organizational culture in transformation. He discussed two premises: that culture eats strategy, and that culture can be changed in a managed way. Riggs explored definitions of culture and different approaches to cultural change, including focusing on individuals, teams, and the entire enterprise. He highlighted that cultural transformation is a "wicked problem" that requires engaging the organization through dialogue to find solutions.
Diversity and Inclusion as a prerequisite for a company’s success?????? Fortmann
Diversity and inclusion are essential for business success. When a company experiences changes in its environment, it progresses through four evolutionary stages: (1) individuals generate diverse ideas to adapt, (2) cooperation emerges around a shared vision, (3) the best solutions are selected, and (4) the new approach is reinforced. For this process to work, the company culture must cultivate psychological and cultural inclusion to allow diversity to provide valuable feedback for structural changes. Management should appreciate differences and involve employees in decision-making to maintain a productive and innovative environment.
1. The document discusses how providing access to information and knowledge management systems can be used to positively influence human behavior and drive desired organizational values and outcomes. It argues that information accessibility encourages transparency, honesty, adherence to values and measurable performance.
2. Key points made include that knowledge directly shapes beliefs, identity, vision and drives behavior and values. The quality of decisions can be improved by equipping people with better information streams.
3. When information is fully distributed and knowledge management systems are used, it allows understanding of all decision factors and comparison of behaviors, which encourages transparency, honesty and adherence to shared values and goals.
This document provides an overview of organizational design and development. It discusses key concepts such as what constitutes an organization, different organizational structures and models, factors that impact organizational design, and approaches to analyzing and changing organizational design. Some of the models and concepts discussed include the 7S model, mechanistic vs organic structures, open vs closed systems, centralization vs decentralization, and Mintzberg's classifications of organizational structures. The document also covers topics like demand forecasting techniques, trends and cycles, and statistical analysis methods for organizations.
Organize for Complexity, part I (BetaCodex12) Niels Pflaeging
This document discusses organizing principles for dealing with complexity in organizations. It begins by summarizing Frederick Taylor's principles of scientific management, which divided organizations into "thinkers" (managers) and "doers" (workers). This created three gaps: a functional gap due to division of labor, a time gap due to separation of thinking and doing, and a social gap due to hierarchical control. The document then discusses the difference between complicated and complex systems, noting that only human beings can effectively deal with complexity. It argues organizations should move from command-and-control "Alpha" principles to self-organizing "Beta" principles based on cross-functional teams with transparency, peer pressure and shared goals. The key is empowering teams
Characteristics of organization developmentrajeswaribalu
Organizational development (OD) is a systematic process used to improve an organization's culture, systems, and employee behaviors. It aims to solve organizational problems and achieve objectives through planned changes. OD focuses on elements like norms, values, attitudes, and relationships. It uses methods like sensitivity training and is led by both internal and external change agents working collaboratively. The goals of OD include improved conflict resolution, understanding, and leadership over the long term.
As wary confidence grows in the economic recovery, anxiety is starting to bubble around workforce loyalty and retention. This concern is justified. But it shouldn’t be new.
New Definition of Quality And Leadership B Waltuck Rev 12 2007Bruce Waltuck
Re-thinking the definition of "quality" and the new roles of leadership for positive change, through the lens of complexity/complex adaptive systems science. As presented at New Mexico and Delaware quality improvement conferences.
The document discusses several key concepts related to understanding organizations, including sense-making, interpretation, organizational dysfunction, different styles of organizing, perceived divisions within organizations, and images and metaphors used to understand organizations. It also examines the relationship between individuals and organizations and compares espoused theories of organizing to theories in use.
System Thinking - Affect on Decision MakingMuhammad Awais
The document discusses systems thinking and its impact on decision making. It begins with introductions to systems concepts and definitions of systems thinking. It describes the difference between system 1 and system 2 thinking, with system 1 being fast, automatic thinking and system 2 being slower, effortful thinking. It emphasizes that in today's complex and interconnected world, systems thinking is needed to understand complex problems and avoid unintended consequences of decisions. Systems thinking provides a holistic view rather than a narrow, reductionist view to help make better decisions. The document provides examples of applying systems thinking in various domains and argues it is a new way of thinking needed to address challenges of the current century.
The document discusses various aspects of decision making including:
1) It describes the phases of the decision making process as identification, development and selection.
2) It discusses different models of decision making such as rational, social, bounded rationality and judgment heuristics models.
3) Factors that influence decision making include technology, culture, and ethics. Cultural factors and ethical issues can impact which problems are addressed and how decisions are made.
The document discusses positive deviance (PD), an approach to solving problems by identifying uncommon practices among individuals that enable them to find better solutions than others facing the same challenges. It provides examples of PD's success in reducing MRSA infections and encourages participants to identify positive deviants in their own organizations who could help develop new behaviors to address problems. The key aspects of the PD process involve defining the problem, determining positive deviants, discovering their uncommon practices, designing ways to spread these practices, and continually evaluating effectiveness.
The document discusses positive deviance (PD), an approach to solving problems by identifying uncommon practices among individuals that enable them to find better solutions than others facing the same challenges. It provides examples of PD's success in reducing MRSA infections and encourages participants to identify positive deviants in their own organizations who could help develop new behaviors to address problems. The key aspects of the PD process involve defining the problem, determining positive deviants, discovering their uncommon practices, designing ways to spread these practices, and continually evaluating effectiveness.
Organize for Complexity, part I+II - Special Edition PaperNiels Pflaeging
The future of the Organization.
Special Edition of the BetaCodex Network´s white papers on Organizing for Complexity - two papers in one! Illustrations by Pia Steinmann
Workshop introducing appreciative inquiry using Positive Matrix, a collaborative software tool that energizes people and their enterprise to bring about positive change.
Agile culture transformation is a crucial aspect of adapting to the ever-changing business landscape. In this webinar we are exploring the power of cultivating a thriving organizational culture that embraces agility. Gain insights into the essence of culture, decode organizational culture's impact on Agile Organisations, and discover strategies to build or transform your culture to align with Agile principles. Overcome common challenges in the transformation journey and unlock the potential of your teams.
2. Who is most likely to be approved?
Who is most likely to be trusted with
power?
Who challenges the least?
Who‟s most like the others (you)?
Who do you want to be?
3. Why do organizations and businesses need
Diversity Challenge?
What real change needs to be made?
What‟s stopping us?
What’s the (real) problem?
5. Paradigm shift
From To
1 Changed structures
1 New individuals in old
structures
2 New elements in old culture 2 Changed culture
3 Result orientation 3 Purpose orientation
4 Corporate responsibility 4 Conscious and systematic
contribution to sustainability
5 “Third wheels”-processes 5 Integrated interconnected
processes
1 Personality selection 6 Skill „matching‟
2 Changing individuals 7 Changings systems and
contexts
1 Industrialized society 8 Information society
6. Analysing organizations; culture
and structure
Decision Discourse
Action Culture & Tools
Structure
Formal/Infor
When? mal
Motives
Where?
Results
Sense of meaning
Individuals’ action are always situated.
7. Analyzing organizations; culture
and structure
Patterns of action and practice in connection to explicit goals
and motives:
Individual action; what do people do?
Individual action in context; what makes people do what they do?
Which decisions are made by individuals?
What are the goals and more importantly the motives that define
the individual actions?
Which tools are applied in the processes where individuals act?
Which are the discourses?
Which are the outcomes of the actions? – result and effect
Which formal and informal structures can be identified in these
actions?
Etc.
Which are the system 1 and system 2 actions and
processes?
8. Two system approach to
judgement and thinking
Keith Stanovich & Richard West as applied by Daniel Khaneman
System 1 operates automatically and quickly, with
little or no effort and no sense of voluntary control
Highly context dependant
Emotional
Expert intuitions and actions
World knowledge – detect abnormalities and handle
System 2 allocates attention to the effortful mental
activities that demand it, including complex
computations. The operations of system 2 are
often associated with the subjective experience of
agency, choice and concentration – exercising
self-control
9. Consequences of system 1
decisions and judgements
System 1 is in charge when system 2 is busy or overloaded
Using system 2 is a strain; requires more self-control
System 1 generates overconfident judgements (Do you
usually trust your gut feeling?)
Judgements based on interviews apply system 1.
“…conducting an interview is likely to diminish the accuracy
of a selection procedure…” (ibid. p.225)
Whenever we can replace human judgement by a formula,
we should at least consider it (ibid. p 233).
10. What‟s stopping us is …
On-the-surface change easier
Obligation to, will to or need to change?
Real change has a domino effect - easier to hook
on parallel processes
Easier to ascribe the individual the responsibility -
the influence of the system over the individual
always stronger that the other way round.
That it takes work to make changes in S1 and S2
processes
Collective organizational systems (1 & 2) – new
paradigm
11. Changing recruitment and
development
Despite efforts still mainly a social (irrational) selection
process
The process where subjectivity is most likely to influence the
outcome
A rigid process that unveils organizational cultural patterns
The changes that have taken place are adjustments made to
and improvements of „old‟ methods, born and developed in
the industrial society – people and skills were more
homogenous; selection was made within the same „human
pool‟
How can you use your company‟s need for DC to analyse
your recruitment and development process? Not against the
old paradigm but within the framework of a new one.
12. Diversity and other parallel
processes – soon history ?
What’s your answer?
Yes!
Yes, but…
No time to focus on that right now
You can‟t push things. Change takes time. You need to be
patient.
Can‟t you see how much we’ve changed. 10 year ago…
A new generation is coming. The winds are changing.
Just wait 10 more years.
We can’t afford to do any changes now.
We‟ve already changed so many things. We need to let
things settle. People are stressed and tired.
We need to secure are results first.
We can‟t do anything unless the politicians (others)
change first.