OpenSpan provides desktop automation and analytics software that helps telecommunications companies address challenges in today's competitive marketplace. It allows companies to (1) differentiate through superior customer experience, (2) fundamentally reduce costs through sustainable reductions, (3) maximize revenue by increasing ARPU and decreasing churn. Case studies show OpenSpan helping companies reduce average handle times, save over $18 million annually, improve retention by 1,500 customers per month, and increase sales volumes and agent performance.