OpenSpan by the Numbers - Infographics

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OpenSpan by the numbers - More than 200 customers - 6x the footprint of other solutions - present in 21 countries and over 300,000 desktops.

Technology

More than 200customers
6xthe footprint other solutions
Present in 21countries
and 300,000desktops
Revenue growth
Revenue growth from
new customers
IMPROVING PRODUCTIVITYIMPROVING PRODUCTIVITY
OPENSPAN CUSTOMERS ENJOY
SIGNIFICANT PRODUCTIVITY GAINS
19% Contact Center productivity
29% Back-office productivity
21% Overall productivity
by the numbers
2013by the numbers
INDUSTRY LEADERS
AND PARTNERS
40%
60%
Cash flow positive
Profitable
Over500years of experience
in contact centers and back offices
THE RESULTS OF OUR CUSTOMERS’
PROCESS IMPROVEMENT EFFORTS IN 2012
$3.5 BILLION
saved in ONEYEAR
OpenSpan customers saved an estimated
aggregate $3.5 billion in 2012.
2.1 BILLION
processes improved ANNUALLY
OpenSpan technology impacted more than two billion of our
customers’processes in the front office, back office and cloud.
IMPACTING BUSINESSIMPACTING BUSINESS
BANKING Three of the U.K. "Big Four" and four of the top six
U.S. commercial banks
TELECOMMUNICATIONS Seven of the top global
telecom/cable providers
HEALTHCARE Four of the top six U.S. managed health plans
INSURANCE Three of the top five property and casualty insurers
TECHNOLOGY One of the world’s three largest
computer manufacturers
RETAIL Two of the top five U.S. food and drug retailers
Based on 2012 Fortune 500 and Forbes Global 2000 rankings.

As governments and organizations continue to work toward containing COVID-19 and stem the growing humanitarian toll it is exacting, the economic effects are also beginning to be felt. Through a series of regular, global surveys, we are tracking how customers’ expectations, spending, and behaviors are changing throughout the crisis across multiple countries over time. Please check back regularly for updates.

New disruptive business models are impacting how companies must strive to deliver ongoing value and drive growth from existing customers so as not to fall behind the competition. To explore how global B2B companies are tackling this challenge, ServiceSource recently conducted a benchmarking study looking at the relative maturity level with which these companies approach the management of customer success and revenue-growth related activities. The study found a direct correlation between Revenue Lifecycle maturity and top-line growth. This infographic illustrates this and other findings from the study, including: - Data and technology are the two strongest drivers of Revenue Lifecycle maturity - Lagging companies focus heavily on the transactional phases of the lifecycle such as renewals and upsells, while leading companies have more holistic approaches in addressing the entire lifecycle - Leading companies show a culture of innovation and ability to rapidly identify and solve for the challenges inherent in the Revenue Lifecycle

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OpenSpan by the Numbers - Infographics

1. More than 200customers 6xthe footprint other solutions Present in 21countries and 300,000desktops Revenue growth Revenue growth from new customers IMPROVING PRODUCTIVITYIMPROVING PRODUCTIVITY OPENSPAN CUSTOMERS ENJOY SIGNIFICANT PRODUCTIVITY GAINS 19% Contact Center productivity 29% Back-office productivity 21% Overall productivity by the numbers 2013by the numbers INDUSTRY LEADERS AND PARTNERS 40% 60% Cash flow positive Profitable Over500years of experience in contact centers and back offices THE RESULTS OF OUR CUSTOMERS’ PROCESS IMPROVEMENT EFFORTS IN 2012 $3.5 BILLION saved in ONEYEAR OpenSpan customers saved an estimated aggregate $3.5 billion in 2012. 2.1 BILLION processes improved ANNUALLY OpenSpan technology impacted more than two billion of our customers’processes in the front office, back office and cloud. IMPACTING BUSINESSIMPACTING BUSINESS BANKING Three of the U.K. "Big Four" and four of the top six U.S. commercial banks TELECOMMUNICATIONS Seven of the top global telecom/cable providers HEALTHCARE Four of the top six U.S. managed health plans INSURANCE Three of the top five property and casualty insurers TECHNOLOGY One of the world’s three largest computer manufacturers RETAIL Two of the top five U.S. food and drug retailers Based on 2012 Fortune 500 and Forbes Global 2000 rankings.

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