The presentation discussed big trends, CEO thinking, and best practices related to digital customer experience. It highlighted demand-side trends like time-starved and privacy-protective customers. On the supply-side, it noted that digital business is blurring the digital and physical worlds through smart connected things. The presentation suggested customer engagement will accelerate as more things generate data and enable faster "business moments" of automated interactions. It closed by envisioning emerging technologies like ambient user experiences and autonomous agents that interact with customers.
A seminar providing an overview of multichannel customer engagement and its relevance to organisations.
Also contains some research from two seminars answering the questions 'do you have a multichannel strategy', 'what would be the benefits of multichannel', 'what are the barriers to adopting multichannel'
Contact:
@mfenna
http://about.me/markfenna
Four Steps to Deliver a Great Digital Customer ExperienceCA Technologies
Satisfying the demands of digital consumers is challenging. Today, consumers expect brands to be easily available and accessible across multiple touchpoints: they book a flight on their laptop; they check into the flight on their tablet; they use their phone to check the status. That’s three interactions over three different touchpoints. And each touch needs to work flawlessly!
Are you providing your prospects and customers a choice in the way that they connect with you? If not, here are four critical actions you can take to accelerate your digital transformation.
Get started with customer center software > https://ap.pn/2HfvzjS
Appian joined industry leaders, big thinkers and hundreds of attendees at IQPC-Customer Contact Week (CCW) in New Orleans. The event serves more than 3,000 attendees annually as a major venue for showcasing technology and digital trends that will shape the future of the contact center industry.
Here are the top 5 takeaways from the CCW event.
Learn how to empower your agents with the right customer center software: https://ap.pn/2HfvzjS
Digital experiences can significantly influence customer loyalty and impact revenue. The Australian Digital Experience Report shows how brands in Australia perform and details local best practice to help you improve your performance and delight customers with compelling digital experiences. Learn how you can disrupt your industry by knowing and engaging your customers better.
A seminar providing an overview of multichannel customer engagement and its relevance to organisations.
Also contains some research from two seminars answering the questions 'do you have a multichannel strategy', 'what would be the benefits of multichannel', 'what are the barriers to adopting multichannel'
Contact:
@mfenna
http://about.me/markfenna
Four Steps to Deliver a Great Digital Customer ExperienceCA Technologies
Satisfying the demands of digital consumers is challenging. Today, consumers expect brands to be easily available and accessible across multiple touchpoints: they book a flight on their laptop; they check into the flight on their tablet; they use their phone to check the status. That’s three interactions over three different touchpoints. And each touch needs to work flawlessly!
Are you providing your prospects and customers a choice in the way that they connect with you? If not, here are four critical actions you can take to accelerate your digital transformation.
Get started with customer center software > https://ap.pn/2HfvzjS
Appian joined industry leaders, big thinkers and hundreds of attendees at IQPC-Customer Contact Week (CCW) in New Orleans. The event serves more than 3,000 attendees annually as a major venue for showcasing technology and digital trends that will shape the future of the contact center industry.
Here are the top 5 takeaways from the CCW event.
Learn how to empower your agents with the right customer center software: https://ap.pn/2HfvzjS
Digital experiences can significantly influence customer loyalty and impact revenue. The Australian Digital Experience Report shows how brands in Australia perform and details local best practice to help you improve your performance and delight customers with compelling digital experiences. Learn how you can disrupt your industry by knowing and engaging your customers better.
An Overlooked Part of Outdoor Industry Retail? DataGoSpotCheck
The right software gives independent reps the tools to examine brand management strategy and ensure that crucial field data is collected. Planograms, displays and visual merchandising are three components of retail that are vital to the outdoor industry. Similarly, initiatives directly involving sales reps and brand ambassadors need to be monitored and examined, to ensure optimal results. The following aspects of outdoor industry retail can be enhanced with mobile data collection.
Vendor contracts: Many vendor contracts allow independent reps to put products on sale, given a certain time window. The goal of vender contracts is often to maintain brand consistency – through pricing and related marketing efforts. As such, vendor contracts can be extremely comprehensive, and SaaS tools ensure retailers follow the outlined regulations.
Demos: Field reps often perform demos and need to gather real-time information surrounding the success of the event. Data points regarding sales, reviews and marketing can be extremely helpful for brands spending time and money for demos and sampling.
Seasonal promotions: Seasonal merchandising, especially relevant with the holidays approaching, needs to be optimized. The last two months of the year offer an extremely small time window with tremendous opportunity.
Monitoring competition: SaaS tools should help gather insight surrounding internal data as well as competitive intel. Track competition to better understand the market and related customer needs and demands.
Keeping the Banking Customer at the Center of the Transformation JourneyAppian
Start improving your customer journey with our complete guide: http://ap.pn/2Fe1UK7
Forrester’s Customer Experience Index shows that superior customer experience drives superior revenue growth. And Gallup’s customer engagement report found that is particularly true in retail banking, where fully engaged customers bring 37% more annual revenue to their primary bank than do customers who are actively disengaged.
To reap these benefits and create engaged customers, financial institutions need to keep the customer at the center of the strategy, the focal point of every business decision. This should be approached as a relationship-building activity, based on a foundation of trust, bi-directional dialogue, and a dedication to service. Simple, but not easy. It requires a laser-focus on breakthrough innovation and a willingness to develop new products, services, and channels.
See how financial institutions can create and retain happy customers: http://ap.pn/2Fe1UK7
How to Transform Contact Centers into Profit CentersAppian
Delight your customers. Learn how: https://ap.pn/2JOFuxA
Traditionally, contact centers have been viewed as a cost center and a necessary expense to doing business. However, times are changing. Organizations have started to realize the immense value of the contact center in engaging with customers, improving customer experience—and contributing to the bottom line.
In the digital age, where it’s hard to stand out in the mind of customers, leveraging the front-line support that are having day-to-day interactions with customers is a golden opportunity. Strategic value can be achieved when the contact center effectively leverages technology that empowers their people, aligns processes, and delivers customer experience excellence.
Read on to learn about four trends transforming contact centers.
Learn about the Appian Intelligent Contact Center Platform: https://ap.pn/2JOFuxA
Customer Data Platform and Predictive Analytics - A killer combination?RedEye
Delve into the presentation our Chief Commercial Officer gave at the Festival of Marketing 2017. Looking at what the Customer Data Platform is, what Predictive Analytics is and how they work together.
Get your free whitepaper at https://ap.pn/2M6sDs4
New customer expectations across all facets of engagement are challenging how traditional contact centers operate. Pressure is building to optimize customer experience, improve agent productivity, and deliver on strategic business initiatives.
But, the market conditions are changing and organizations have to be prepared to embrace:
-- The growing complexity and number of communication channels
-- New and evolving regulatory compliance requirements
-- Disruptive technologies, including Artificial Intelligence (AI) and Robotic Process Automation (RPA)
Forward thinking leaders are leveraging technology to transform their operations into Intelligent Contact Centers™, redefining the customer experience—and business value they bring to the organization.
Download the whitepaper for insight into how organizations are building next generation contact center applications. https://ap.pn/2M6sDs4
Insurance organizations will have to transition to digital enterprises to remain competitive and profitable in this age of constant disruption. While the ultimate goal of insurance — providing financial stability and protection for customers at various stages of their lives — will always remain, how insurers achieve this goal will evolve constantly. Repositioning for this new normal must be looked upon as an opportunity and not as a threat, since digitizing the enterprise can help drive efficiencies and innovation, use data more effectively and create newer and better business models. Insurers have the opportunity to extend their portfolio into newer adjacent eco-systems —tying up with auto companies to use vehicle telematics to create new insurance products based on shared data is just one example.
Technology is a key enabler in the transition to a digital enterprise, and insurers must invest in a robust business and technology architecture with the relevant tools to create an agile and flexible organization. Insurers can use the digitization opportunity to deliver greater value to their customers and gain competitive advantage, engaging more intensely with existing customers and attracting newer customers with innovative products, improving both profitability and growth. Based on our experience in digital insurance enterprises transformations, we have developed this presentation to debunk some of the myths around such transformations, and delineate the USER approach developed to help companies metamorphose into digital insurers of the future.
Avoiding the “Technical Debt Collectors” with DevOpsCA Technologies
We are taught from an early age to be careful with our money, to avoid the dangers of debt. So why is it that we, in IT, are so poor at managing our own “Technical Debt”?
Like all debt, the burden of Technical Debt compounds over time, making it hard to make changes later to key systems and applications. Here are five steps to controlling personal debt that might also help us manage Technical Debt.
Download the white paper here: http://cainc.to/Jyj7kC
Discussion: The opportunities provided by AI for online search and merchandising
The way retailers have merchandised online stores hasn’t changed since the early days of E-
commerce, but it has now.
This presentation looks at the disruption and opportunities that come
from Artificial Intelligence and goes beyond the buzzwords to get to grips with how AI techniques
like machine learning and predictive analytics help to solve the complex problem of serving the
most relevant products in ALL cases.
You will learn how to
* Understand the scale of the challenge and the opportunity
* The limitations of traditional online merchandising
* How AI impacts online merchandising by improving search, coping with trends in real-time,
providing insights and making the work of merchandisers more productive and enjoyable
* How and why not all AI solutions are the same
* Make the organisational changes required to accommodate AI-based merchandising
Presenters : Dr Dave Chaffey, Smart Insights and Andrew Fowler, country manager, Apptus UK
Starting with the Top 10 trends impacting Digital Commerce market, this presentation by Dimension Data shares an understanding of the Digital Commerce landscape & opportunity, five best practices to implement digital commerce, and recommendations like Cloud Services for SAP Hybris Commerce.
Restaurant Wi-Fi Primer: Retail Analytics and Social Integration AirTight Networks
Part of Hospitality Technology Magazine's webinar "Restaurant Wi-Fi Primer". View the on-demand webinar at http://hospitalitytechnology.edgl.com/web-event/Restaurant-Wi-Fi-Primer--Network-Design---Optimization90930
Dobiquity is a cloud-based platform that helps hospitality and tourism enterprises to improve business performance by replacing inefficient manual processes with user-friendly web and mobile apps. Our first three apps were launched in May 2015 and allow operators to enhance the quality of the customer experience. Additional apps to help manage important tasks such as On-the-Job Training, Stocktaking etc. will be launched regularly so the suite of apps will continuously expand. Each app digitises an important business task and also provides comprehensive reporting features to aid performance measurement and guide decision-making.
Why Contact Center Operators Need to Take Advantage of Intelligent AutomationAppian
Get started with intelligent automation for contact centers > https://ap.pn/2JOFuxA
By 2020, customers will manage 85% of their interactions with brands without talking to a human. So say the researchers at Gartner.
Perhaps this is why many line of business owners see the future of customer service in emerging technologies such as artificial intelligence (AI), software robots, and machine learning (ML). The truth is, in today’s hyper-competitive digital economy, organizations that choose to embrace intelligent automation will come out on top.
The call center industry will be transformed by the use of intelligent automation to drive productivity and customer satisfaction. Beyond the technology, it’s essential for call center managers and agents to focus on efficiency, so they can spend less time on routine activities, and more time on improving customer experience, driving customer loyalty—and increasing the lifetime value of their customer base.
Ready to learn more about intelligent automation? https://ap.pn/2JOFuxA
The Five Essential Truths of the Application EconomyCA Technologies
We’re in the midst of a business revolution – one where customers interact with businesses via software. Where apps have become the primary face of the business. Where JPMorgan Chase has more software developers than Google and more technologists than Microsoft. Welcome to the Application Economy.
This SlideShare outlines five things IT professionals should know about the Application Economy and how it will affect their business, their industry, and their careers. In some industries, the number of software jobs has doubled over the past ten years.
Learn more at http://rewrite.ca.com/us/default.aspx?mfm=425887
Digital Strategy Framework
Digital Strategy defined.
Is the plan for maximizing the business benefits
of data assets and technology-focused initiatives.
To realize success requires a cross-functional
team with executive leadership, marketing and
information technology members.
RISK MANAGEMENT:
Threats
Cyber Security
Managed Services
Resilience and Continuity
Data Management
Regulatory Compliance
Internal Audit
OPERATIONS:
ERP
SLA
Mobile
Help Desk
Information Management
Change Management
Program Management
Managed Services
Systems Integration
Collaboration
Measuring Project Outcomes
DISRUPTION:
Incubation
Detection
Sensing
Competition Monitoring
Artificial Intelligence
HUMAN:
Culture
Crowd Talents
Diversity of Thinking
Leadership Education
Leadership Transparency
Social Monitoring
GROWTH:
Marketing Automation
Analytics
e-commerce
Content Production
Creative Design
Mobile Engagement
The Human Customer: B2B's Great Migration to Customer Experience in DigitalRightpoint
Customer Experience is the most important aspect in B2B marketing. Yet, B2B companies still struggle with how to incorporate a customer-centric approach to marketing—one where every decision made surrounds the customer and their experience. What we often forget in B2B marketing is that although the target audience is a business, there is still a human within that business making the decisions. Human connections are made through emotions and the struggle to connect in a digital world continues to be a challenge. However, the B2B companies that are able to evolve and incorporate a new way of thinking will win in the digital landscape.
An Overlooked Part of Outdoor Industry Retail? DataGoSpotCheck
The right software gives independent reps the tools to examine brand management strategy and ensure that crucial field data is collected. Planograms, displays and visual merchandising are three components of retail that are vital to the outdoor industry. Similarly, initiatives directly involving sales reps and brand ambassadors need to be monitored and examined, to ensure optimal results. The following aspects of outdoor industry retail can be enhanced with mobile data collection.
Vendor contracts: Many vendor contracts allow independent reps to put products on sale, given a certain time window. The goal of vender contracts is often to maintain brand consistency – through pricing and related marketing efforts. As such, vendor contracts can be extremely comprehensive, and SaaS tools ensure retailers follow the outlined regulations.
Demos: Field reps often perform demos and need to gather real-time information surrounding the success of the event. Data points regarding sales, reviews and marketing can be extremely helpful for brands spending time and money for demos and sampling.
Seasonal promotions: Seasonal merchandising, especially relevant with the holidays approaching, needs to be optimized. The last two months of the year offer an extremely small time window with tremendous opportunity.
Monitoring competition: SaaS tools should help gather insight surrounding internal data as well as competitive intel. Track competition to better understand the market and related customer needs and demands.
Keeping the Banking Customer at the Center of the Transformation JourneyAppian
Start improving your customer journey with our complete guide: http://ap.pn/2Fe1UK7
Forrester’s Customer Experience Index shows that superior customer experience drives superior revenue growth. And Gallup’s customer engagement report found that is particularly true in retail banking, where fully engaged customers bring 37% more annual revenue to their primary bank than do customers who are actively disengaged.
To reap these benefits and create engaged customers, financial institutions need to keep the customer at the center of the strategy, the focal point of every business decision. This should be approached as a relationship-building activity, based on a foundation of trust, bi-directional dialogue, and a dedication to service. Simple, but not easy. It requires a laser-focus on breakthrough innovation and a willingness to develop new products, services, and channels.
See how financial institutions can create and retain happy customers: http://ap.pn/2Fe1UK7
How to Transform Contact Centers into Profit CentersAppian
Delight your customers. Learn how: https://ap.pn/2JOFuxA
Traditionally, contact centers have been viewed as a cost center and a necessary expense to doing business. However, times are changing. Organizations have started to realize the immense value of the contact center in engaging with customers, improving customer experience—and contributing to the bottom line.
In the digital age, where it’s hard to stand out in the mind of customers, leveraging the front-line support that are having day-to-day interactions with customers is a golden opportunity. Strategic value can be achieved when the contact center effectively leverages technology that empowers their people, aligns processes, and delivers customer experience excellence.
Read on to learn about four trends transforming contact centers.
Learn about the Appian Intelligent Contact Center Platform: https://ap.pn/2JOFuxA
Customer Data Platform and Predictive Analytics - A killer combination?RedEye
Delve into the presentation our Chief Commercial Officer gave at the Festival of Marketing 2017. Looking at what the Customer Data Platform is, what Predictive Analytics is and how they work together.
Get your free whitepaper at https://ap.pn/2M6sDs4
New customer expectations across all facets of engagement are challenging how traditional contact centers operate. Pressure is building to optimize customer experience, improve agent productivity, and deliver on strategic business initiatives.
But, the market conditions are changing and organizations have to be prepared to embrace:
-- The growing complexity and number of communication channels
-- New and evolving regulatory compliance requirements
-- Disruptive technologies, including Artificial Intelligence (AI) and Robotic Process Automation (RPA)
Forward thinking leaders are leveraging technology to transform their operations into Intelligent Contact Centers™, redefining the customer experience—and business value they bring to the organization.
Download the whitepaper for insight into how organizations are building next generation contact center applications. https://ap.pn/2M6sDs4
Insurance organizations will have to transition to digital enterprises to remain competitive and profitable in this age of constant disruption. While the ultimate goal of insurance — providing financial stability and protection for customers at various stages of their lives — will always remain, how insurers achieve this goal will evolve constantly. Repositioning for this new normal must be looked upon as an opportunity and not as a threat, since digitizing the enterprise can help drive efficiencies and innovation, use data more effectively and create newer and better business models. Insurers have the opportunity to extend their portfolio into newer adjacent eco-systems —tying up with auto companies to use vehicle telematics to create new insurance products based on shared data is just one example.
Technology is a key enabler in the transition to a digital enterprise, and insurers must invest in a robust business and technology architecture with the relevant tools to create an agile and flexible organization. Insurers can use the digitization opportunity to deliver greater value to their customers and gain competitive advantage, engaging more intensely with existing customers and attracting newer customers with innovative products, improving both profitability and growth. Based on our experience in digital insurance enterprises transformations, we have developed this presentation to debunk some of the myths around such transformations, and delineate the USER approach developed to help companies metamorphose into digital insurers of the future.
Avoiding the “Technical Debt Collectors” with DevOpsCA Technologies
We are taught from an early age to be careful with our money, to avoid the dangers of debt. So why is it that we, in IT, are so poor at managing our own “Technical Debt”?
Like all debt, the burden of Technical Debt compounds over time, making it hard to make changes later to key systems and applications. Here are five steps to controlling personal debt that might also help us manage Technical Debt.
Download the white paper here: http://cainc.to/Jyj7kC
Discussion: The opportunities provided by AI for online search and merchandising
The way retailers have merchandised online stores hasn’t changed since the early days of E-
commerce, but it has now.
This presentation looks at the disruption and opportunities that come
from Artificial Intelligence and goes beyond the buzzwords to get to grips with how AI techniques
like machine learning and predictive analytics help to solve the complex problem of serving the
most relevant products in ALL cases.
You will learn how to
* Understand the scale of the challenge and the opportunity
* The limitations of traditional online merchandising
* How AI impacts online merchandising by improving search, coping with trends in real-time,
providing insights and making the work of merchandisers more productive and enjoyable
* How and why not all AI solutions are the same
* Make the organisational changes required to accommodate AI-based merchandising
Presenters : Dr Dave Chaffey, Smart Insights and Andrew Fowler, country manager, Apptus UK
Starting with the Top 10 trends impacting Digital Commerce market, this presentation by Dimension Data shares an understanding of the Digital Commerce landscape & opportunity, five best practices to implement digital commerce, and recommendations like Cloud Services for SAP Hybris Commerce.
Restaurant Wi-Fi Primer: Retail Analytics and Social Integration AirTight Networks
Part of Hospitality Technology Magazine's webinar "Restaurant Wi-Fi Primer". View the on-demand webinar at http://hospitalitytechnology.edgl.com/web-event/Restaurant-Wi-Fi-Primer--Network-Design---Optimization90930
Dobiquity is a cloud-based platform that helps hospitality and tourism enterprises to improve business performance by replacing inefficient manual processes with user-friendly web and mobile apps. Our first three apps were launched in May 2015 and allow operators to enhance the quality of the customer experience. Additional apps to help manage important tasks such as On-the-Job Training, Stocktaking etc. will be launched regularly so the suite of apps will continuously expand. Each app digitises an important business task and also provides comprehensive reporting features to aid performance measurement and guide decision-making.
Why Contact Center Operators Need to Take Advantage of Intelligent AutomationAppian
Get started with intelligent automation for contact centers > https://ap.pn/2JOFuxA
By 2020, customers will manage 85% of their interactions with brands without talking to a human. So say the researchers at Gartner.
Perhaps this is why many line of business owners see the future of customer service in emerging technologies such as artificial intelligence (AI), software robots, and machine learning (ML). The truth is, in today’s hyper-competitive digital economy, organizations that choose to embrace intelligent automation will come out on top.
The call center industry will be transformed by the use of intelligent automation to drive productivity and customer satisfaction. Beyond the technology, it’s essential for call center managers and agents to focus on efficiency, so they can spend less time on routine activities, and more time on improving customer experience, driving customer loyalty—and increasing the lifetime value of their customer base.
Ready to learn more about intelligent automation? https://ap.pn/2JOFuxA
The Five Essential Truths of the Application EconomyCA Technologies
We’re in the midst of a business revolution – one where customers interact with businesses via software. Where apps have become the primary face of the business. Where JPMorgan Chase has more software developers than Google and more technologists than Microsoft. Welcome to the Application Economy.
This SlideShare outlines five things IT professionals should know about the Application Economy and how it will affect their business, their industry, and their careers. In some industries, the number of software jobs has doubled over the past ten years.
Learn more at http://rewrite.ca.com/us/default.aspx?mfm=425887
Digital Strategy Framework
Digital Strategy defined.
Is the plan for maximizing the business benefits
of data assets and technology-focused initiatives.
To realize success requires a cross-functional
team with executive leadership, marketing and
information technology members.
RISK MANAGEMENT:
Threats
Cyber Security
Managed Services
Resilience and Continuity
Data Management
Regulatory Compliance
Internal Audit
OPERATIONS:
ERP
SLA
Mobile
Help Desk
Information Management
Change Management
Program Management
Managed Services
Systems Integration
Collaboration
Measuring Project Outcomes
DISRUPTION:
Incubation
Detection
Sensing
Competition Monitoring
Artificial Intelligence
HUMAN:
Culture
Crowd Talents
Diversity of Thinking
Leadership Education
Leadership Transparency
Social Monitoring
GROWTH:
Marketing Automation
Analytics
e-commerce
Content Production
Creative Design
Mobile Engagement
The Human Customer: B2B's Great Migration to Customer Experience in DigitalRightpoint
Customer Experience is the most important aspect in B2B marketing. Yet, B2B companies still struggle with how to incorporate a customer-centric approach to marketing—one where every decision made surrounds the customer and their experience. What we often forget in B2B marketing is that although the target audience is a business, there is still a human within that business making the decisions. Human connections are made through emotions and the struggle to connect in a digital world continues to be a challenge. However, the B2B companies that are able to evolve and incorporate a new way of thinking will win in the digital landscape.
How Airlines Can Deliver a Personalized Customer Experience During Operationa...Cognizant
By creating 'personas,' airlines can determine how and where customers want to engage, and customize offers that secure loyalty and elevate brand reputation.
How Digital Is Quickly Reshaping Customer Experience ProcessesCognizant
By invoking six strategies that reimagine the power of customer support processes, digitally-savvy companies can create unprecedented levels of new business value and significantly elevate customer experience.
Digital transformation study led by IBM, Boston Consulting Group and the think tank EBG, addressing 65 global companies in Europe on their views, challenges and status on digital industrialization of their organization
Each year 1to1 Media selects 12 executives as 1to1 Media Customer Champions -- customer-centric leaders who understand that engaged customers make a positive bottom-line impact. They're innovative, determined, and creative leaders who treat customers as the valuable resource they are.
How enterprises in the travel business are successfully navigating their digital transformation strategy and interacting with their customers across every touch-point.
Airline Customer Experience Leadership, by Rainer Uphoff (Keynote at Worldti...Rainer Uphoff
Keynote presentation about Airline Customer Experience Leadership, held by Rainer Uphoff at Worldticket's customer conference in Copenhagen in November 2010. Key idea: Think VALUE, not cost when designing your customer experience proposition. More on the subject: http://ourpax.com
Customer experience in a digital age (preview)Geert Martens
We're no longer living in material world, we're living in an experience world. It's no longer Madonna, it's Lady Gaga who rules the world. What is the impact of the digital age on the way consumers take decisions? And how can you impact this from a business perspective? The answer: great customer experiences
Putting the Experience in Digital Customer ExperienceCognizant
As the digital revolution has gained momentum, it has become widely understood that the “digital customer experience” is the key to engage with, delight and monetize customers in the modern world. However, only a miniscule number of companies believe their customers’ current digital experience qualifies as “excellent,” our primary research reveals.
A presentation that outlines answer to the following questions: What makes passengers feel good about flying? What can aviation learn from other business sectors? What are innovative onboard products and services that show the way the cabin experience will evolve?
The airline industry is increasingly challenged to engage guests and passengers anywhere, anytime, across any device, while maintaining brand experience and consistency. Airlines are changing from a traditional business where money was made by selling seats on a plane to a more dynamic and adaptive business, where the services are being delivered in a personalized manner. Insights into the customer’s preferences and other operational processes will allow the airline to adjust functions and maximize profitability and at the same time, offer a differentiated passenger experience. View our webcast on demand if you would like to learn more: https://vts.inxpo.com/scripts/server.nxp?LASCmd=AI:4;F:QS!10100&ShowKey=23371&AffiliateData=slideshare
https://www.talkdesk.com/resources/webinars/
Ring in the new year with great customer service!
In this slideshow you will find:
- The top 10 customer service trends according to industry leaders.
- Research and data to support these trends.
- Actionable tips of how you can stay on top of the competition.
Digital Innovation and the End-to-End Passenger ExperienceAirlineTrends
As passengers are getting more connected, their expectations are rising towards airlines to remove the inconveniences of air travel and do much more than just fly them from A to B.
Mobile technology has already had a significant impact on the passenger journey and while many digital innovations – think United Airlines and Uber, easyJet’s ‘Mobile Host’, Transavia’s ‘pre-flight entertainment’, and Singapore Airlines’ upcoming Companion app – offer convenient services, these tend to be focused on a specific area rather than align the whole journey.
Meanwhile, airlines are looking to increase margins by introducing ancillary services and are beginning to take a holistic look at the customer journey, and provide empowered passengers – who want to be in control of their journey – with a personalised and stress-free end-to-end travel experience.
In this presentation, recent airline initiatives will illustrate how digital devices, connectivity, data, service design and merchandising skills are coming together to provide a ‘passenger-centric’ door-to-door experience.
Digital readiness for customer experience in the airline industry - AccentureAccenture ASEAN
Most airlines have a clear vision for using digital technology to improve customer experience. But they lack the know-how and talent to bring the vision to life.
This Accenture report examines the disruptive impact of digital technology on the airline industry with a focus on customer experience.
The findings are based on in-depth interviews with 25 airline senior executives throughout the world.
In a hyper-competitive environment, with tight margins and increasing regulatory and environmental pressures, airlines have for many years looked to technology to deliver greater operational efficiency. Accenture’s Technology Vision for Airlines reveals five technology trends that will help airlines plot their course through digital disruption.
Learn from this presentation on:
1. What are digital platforms and digital ecosystems
2. How digital platforms can extend a business into digital business
3. How multi-sided partnerships benefit each participant
file Competing In A Platform World.pdf
How to Design Augmented Reality Experience ?Deepak Kamboj
This Gartner presentation tells you about what is happening in the world of Augmented Reality and how you can design a Augmented Reality Experience for organisations.
For more interesting material on Augmented Reality, Please feel free to contact me and write to me. Thanks Deepak
How to Use Algorithms to Scale Digital BusinessTeradata
Gartner defines digital business as the creation of new business designs by blurring the digital and physical worlds. Digital business creates new business opportunities, but the amount of data generated will eclipse the human ability to process it. Further, many complex decisions will need to be made in timeframes, and at scales, that are impossible by human actors. Gartner analyst Chet Geschickter will explain share advice on how to leverage algorithmic business principles to drive digital business success.
Annette Zimmermann (Gartner): Gartner Strategic Predictions: What Will Disrup...AugmentedWorldExpo
A talk from the Inspire Track at AWE Europe 2017 - the largest conference for AR+VR in Munich, Germany October 19-20, 2017
Annette Zimmermann (Gartner): Gartner Strategic Predictions: What Will Disrupt in Our Lives?
Gartner releases its top 10 strategic predictions each year. These predictions look at technology trends in a time frame from 3-5 years and how they impact us at work and in our personal spaces. Looking back over time we see that predictions about the future increasingly become predictions about what disrupts in our lives. This session will discuss an excerpt of Gartner’s top 10 predictions for 2017 and beyond – from 100m people shopping in AR by 2020 to IoT generating 1T USD in savings by 2022 are some of the aspects being discussed.
Effective Communications: How to Develop a Communications PlanDeepak Kamboj
Effective Communications: How to Develop a Communications Plan
The elements of a communication plan
How to create a communication plan
How to use a communications plan as part of an ongoing process of improving the quality of communications within the IT organization
Gene Phifer, VP Distinguished Analyst at Gartner will give insights about the market of User eXperience Platform (UXP), its evolution and what to expect from it.
Gene Phifer is the original "inventor” of the UXP concept.
Keynote : Customer Identity Builds Digital Trust - Paris Identity SummitForgeRock
ForgeRock CEO Mike Ellis provides a brief “state-of-the-union” overview of how organizations and governments can leverage identity to build digital trust.
Customer Experience in Insurance: Insurer Strategies, Plans and ProgresseSignLive by VASCO
Slides from the March 10, 2016 eSignLive e-Signatures Summit for Insurance Executives. Presentation on Customer Experience in Insurance: Insurer Strategies, Plans and Progress
Symantec commissioned independent research firm, Vanson Bourne, to interview 900 business decision-makers and IT decision-makers in the UK, Germany and France during September 2016. To qualify for the research the businesses decision makers and IT decision-makers organisations had to have at least 50 employees. Respondents were asked about the General Data Protection Regulation (GDPR) during interviews conducted during September 2016. Respondents were equally balanced between countries and were interviewed across all private and public sectors
Similar to eGain Digital Day 2016 - Keynote 1: Digital Customer Experience—Big Trends and Best Practices for 2016 (20)
Multi-cluster Kubernetes Networking- Patterns, Projects and GuidelinesSanjeev Rampal
Talk presented at Kubernetes Community Day, New York, May 2024.
Technical summary of Multi-Cluster Kubernetes Networking architectures with focus on 4 key topics.
1) Key patterns for Multi-cluster architectures
2) Architectural comparison of several OSS/ CNCF projects to address these patterns
3) Evolution trends for the APIs of these projects
4) Some design recommendations & guidelines for adopting/ deploying these solutions.
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ER(Entity Relationship) Diagram for online shopping - TAEHimani415946
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The ER diagram for the project is the foundation for the building of the database of the project. The properties, datatypes, and attributes are defined by the ER diagram.
1.Wireless Communication System_Wireless communication is a broad term that i...JeyaPerumal1
Wireless communication involves the transmission of information over a distance without the help of wires, cables or any other forms of electrical conductors.
Wireless communication is a broad term that incorporates all procedures and forms of connecting and communicating between two or more devices using a wireless signal through wireless communication technologies and devices.
Features of Wireless Communication
The evolution of wireless technology has brought many advancements with its effective features.
The transmitted distance can be anywhere between a few meters (for example, a television's remote control) and thousands of kilometers (for example, radio communication).
Wireless communication can be used for cellular telephony, wireless access to the internet, wireless home networking, and so on.