The call back option adds a better customer experience to the call center. Here are five benefits of the call back option for your call center.

1. Benefits of Call Back For Your
Call Center

2. Businesses make continuous
efforts to build a great
customer experience for their
customers and gain new ones.
But the efforts go wasted
when customers are made to
wait in queue for a longer
time.

3. No one wants to be put
on hold.
According to a survey,
63% of customers prefer a call
back option instead of waiting on
hold.
There are several
benefits of using call back service,
let’s look into a few of them.

4. During the conversation with customers,
agents might require more time to provide
accurate results; they can ask for a call
back.
This option will make the process
simpler and will help in giving smoother
customer experience.
No loss of leads
1

5. Cost Reduction
Voice lines such as toll free are charged
on minute basis and keeping a customer
on hold will cost a lot of money.
The call back technology helps to keep the
line clear and eliminates the cost related
to on-hold times.
2

6. Decrease Call
Abandonment Rate
Long hold times often
lead to repeated calls or switching to
different service provider.
The call back service helps customers to
connect with the agents as soon
as possible according to their availability.
3

7. Improve Agent
Productivity
Working under pressure to attend the
ongoing call and on hold calls can hamper
the quality.
Call back option will help agents to work in
a more relaxed manner hence, providing
better results.
4

8. Improve First Call
Resolution
FCR is a crucial metrics and defines the
customer satisfaction level.
Call back option removes the frustration of
long hold times and help agents to connect
with customers with better results.
5

9. About Us
CallCenterHosting (CCH) is a leading and
globally recognized provider of
Call Center Solutions.
We offer a complete software-based call
center set up for start-ups, SMBs, and
enterprise, which includes dialers, IVR,
voice broadcasting, VoIP and business
number.
For more information, call us at
+1-800-346-4974
or visit at:
www.callcenterhosting.com

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