Lecture on Open Government at Tel Aviv University on September 5, 2012. Event hosted by Transparency International - Israel and the Hartog School of Government,
Gov 2.0 and Open Data are gaining momentum around the world and there's a need to plan for it coming to your organization. With many opportunities for efficiencies and client engagement comes a number of challenges - including the need to plan for sustainability. A review of current state with numerous examples is also provided.
Gov 2.0 and Open Data are gaining momentum around the world and there's a need to plan for it coming to your organization. With many opportunities for efficiencies and client engagement comes a number of challenges - including the need to plan for sustainability. A review of current state with numerous examples is also provided.
Open Government has little meaning if not related to the citizens and businesses it serves. An Open Gov 101 is provided together with a current state summary of Open Gov. The core elements of Open Gov are discussed in terms of Citizen Engagement, Open Data, Collaboration and Innovation.
Municipal Open Gov Framework - Work in ProgressJury Konga
Introduces concept of OpenData.CA in the cloud and emphasized the need to Collaborate Now!. Presentation provides a current state of Gov 2.0 and describes considerations related to the components of a framework: Collaboration, Open Data, Organizational culture, policies and standards and technology.
Understanding Immunisation Awareness and Sentiment with Social Media - Projec...UN Global Pulse
This multi-country study aims to track and analyse online conversations related to immunisation on social media and mainstream media in India, Kenya, Nigeria and Pakistan. Findings from the study showed that in social media, Nigerian and Pakistani politicians are active and influential in the vaccination debate and the political dimension is often referred to when discussing the failure to eradicate diseases such as polio. However, in Kenya, religious and ideological aspects were more frequently discussed. Twitter activity is primarily driven by sharing of news stories in all countries whereas Facebook focuses on the 'distrust' and 'ideals' categorisation.
Cite as: UN Global Pulse, “Understanding Immunisation Awareness and Sentiment Through Social and Mainstream Media”, Global Pulse Project Series no. 19, 2015.
Presentation by Patrick McCormick , Manager Digital Engagement, Strategic Communication Branch , Department of Justice - Victorian Government to Smart Government Australia 2010 conference, 14 September 2010
Social media is no longer a fad or what you do for fun at night. Instead social media plays a big role in how to connect with citizens and improve collaboration in public service agencies. This session will teach you how to use social media effectively in government from tactical tips to insight on navigating the legal and security hurdles.
Diverse Social Media Networks in Public Safety PowerPoint for CCHE 590Nicholas Tancredi
PowerPoint on how social media is used in various Public Safety agencies, including the fact of how it can bridge the communication gap that has been occurring lately.
Effective Whole Community Digital Communications PlanningCarol Spencer
Presented at Emergency Managers Association of Texas (EMAT) Symposium in March 2017, this presentation provides recommendations and information about putting together and implementing a digital communications plan for emergencies.
Gov 2.0 for Environmental Protection Agency and Executive Women in GovernmentAndrew Krzmarzick
Slide deck used for two presentations on same day - morning session for the Environmental Protection Agency and afternoon session for the Executive Women in Government organization. Delivered on Thursday, November 5, 2009. For more information, please visit http://www.govloop.com and http://www/genshift.com.
Presentation for the Chicago Federal Executive Board delivered in Chicago on November 9, 2009. For more information, please visit http://www.govloop.com or http://www.genshift.com.
Open Government has little meaning if not related to the citizens and businesses it serves. An Open Gov 101 is provided together with a current state summary of Open Gov. The core elements of Open Gov are discussed in terms of Citizen Engagement, Open Data, Collaboration and Innovation.
Municipal Open Gov Framework - Work in ProgressJury Konga
Introduces concept of OpenData.CA in the cloud and emphasized the need to Collaborate Now!. Presentation provides a current state of Gov 2.0 and describes considerations related to the components of a framework: Collaboration, Open Data, Organizational culture, policies and standards and technology.
Understanding Immunisation Awareness and Sentiment with Social Media - Projec...UN Global Pulse
This multi-country study aims to track and analyse online conversations related to immunisation on social media and mainstream media in India, Kenya, Nigeria and Pakistan. Findings from the study showed that in social media, Nigerian and Pakistani politicians are active and influential in the vaccination debate and the political dimension is often referred to when discussing the failure to eradicate diseases such as polio. However, in Kenya, religious and ideological aspects were more frequently discussed. Twitter activity is primarily driven by sharing of news stories in all countries whereas Facebook focuses on the 'distrust' and 'ideals' categorisation.
Cite as: UN Global Pulse, “Understanding Immunisation Awareness and Sentiment Through Social and Mainstream Media”, Global Pulse Project Series no. 19, 2015.
Presentation by Patrick McCormick , Manager Digital Engagement, Strategic Communication Branch , Department of Justice - Victorian Government to Smart Government Australia 2010 conference, 14 September 2010
Social media is no longer a fad or what you do for fun at night. Instead social media plays a big role in how to connect with citizens and improve collaboration in public service agencies. This session will teach you how to use social media effectively in government from tactical tips to insight on navigating the legal and security hurdles.
Diverse Social Media Networks in Public Safety PowerPoint for CCHE 590Nicholas Tancredi
PowerPoint on how social media is used in various Public Safety agencies, including the fact of how it can bridge the communication gap that has been occurring lately.
Effective Whole Community Digital Communications PlanningCarol Spencer
Presented at Emergency Managers Association of Texas (EMAT) Symposium in March 2017, this presentation provides recommendations and information about putting together and implementing a digital communications plan for emergencies.
Gov 2.0 for Environmental Protection Agency and Executive Women in GovernmentAndrew Krzmarzick
Slide deck used for two presentations on same day - morning session for the Environmental Protection Agency and afternoon session for the Executive Women in Government organization. Delivered on Thursday, November 5, 2009. For more information, please visit http://www.govloop.com and http://www/genshift.com.
Presentation for the Chicago Federal Executive Board delivered in Chicago on November 9, 2009. For more information, please visit http://www.govloop.com or http://www.genshift.com.
This presentation was prepared for Digital Journalism Days 2015 #djd15 which took place in Warsaw on May 21st 2015.
It aims to give a short overview of important podcasts which discuss media, journalism and blogging.
How Government Employees Use Social Networks for ProductivityAndrew Krzmarzick
Based on surveys conducted in July and August 2012, GovLoop learned about the professional networking and collaboration activities of public sector professionals on social networks like LinkedIn and GovLoop. To learn more, please visit http://www.govloop.com
Resume Tips for Prospective Presidential Management Fellows (PMFs)Andrew Krzmarzick
This presentation was hosted as a Google+ On-Air Hangout on November 15, 2012, to help applicants to the Presidential Management Fellow (PMF) Program in preparing their resume.
The recording is found at https://www.youtube.com/watch?feature=player_embedded&v=AygJ3iruJrw
Slides from a presentation for the National Nuclear Security Administration's Summer Student Intern Program. Provides an overview of "Never Eat Alone" by Keith Ferrazzi and "Good in a Room" by Stephanie Palmer. Includes tips for applying these principles to LinkedIn and Twitter as well.
Why Can't We All Just Get Along? Four Generations Working Side by Side in Har...Andrew Krzmarzick
Presentation delivered at the Training Officer's Consortium (TOC) Institute in Williamsburg, VA, on April 27, 2009. Facilitated by a Gen X'er and a Traditional. Objectives included:
1. Understand and better navigate the intergenerational differences in your office
2. Participate in several training modalities that reach a multi-generational audience
3. Experience a truly blended approach to training that addresses the learning preferences of all four generations.
This is a presentation I did for a group of 15 supervisors.
It is an interactive training session which requires an experienced facilitator. It is a great way to present generational differences using input from the group you are training. You can send the survey to participants in advance and add your company's demographics to the presentation to make it even more effective
Falling Through The Cracks: Podcasting and Information Literacymknibbe
Presented at Ontario Library Association Super Conference in January 2009. Includes the results of a survey of numerous academic librarians about the use of podcast programs in their libraries.
Ready, Set, Present (Generational Differences in Today’s Workplace PowerPoint Presentation Content): 100+ PowerPoint presentation content slides. Nowhere in history have we seen 4 generations in today’s workplace. Generational Differences in today’s workplace PowerPoint Presentation Content slides include topics such as: In the first 92 slides you will learn the advantages of generational diversity in the workplace, and identify the impacts of generational differences. This presentation details the 4 generations in our workplace today covering: Social, Political, and Economic Influences, Familial Structure and Influence, Education, Values, Work Ethic, Preferred Leadership Approach, Communication Style, Motivational Buttons, How They Interact with Others, Preferred Approach to Feedback, View toward the Company, Work Vs. Personal Life, Desired Rewards, Financial Behaviors, Relationship with Technology, and Expectations. In addition, you will receive 47 slides covering: future trends and statistics for the four generations; implication for recruiting and supervising the youngest generation - Millennials. It also contrasts the pros and cons of each generation and 6 important tips to more effectively communicate with each generation plus much more.
Open Government Partnership, Open Data and FOI – A road map towards convergencemauricemcn
A joint presentation made at the "Regional Conference on Freedom of Information Laws (FOI) in the Caribbean – Improving Management for the Environment" This presentation, delivered jointly by Dr Maurice McNaughton, Mona School of Business & Management, University of West Indies and Mrs Carole Excell, Senior Associate, World Resources Institute, sought to explore the philosophical differences and institutional synergy between the FOI and Open Data communities.
Since the first day of his Administration, President Barack Obama has made Open Government a high priority. The Memorandum on Transparency and Open Government was the first executive action to bear the President’s signature, and the President has pledged his Administration to work toward “an unprecedented level of openness in Government.”
Over the past two and a half years, Federal agencies have done a great deal to make government more transparent and more accessible, to provide people with information that they can use in their daily lives, to solicit public participation in government decision-making, and to collaborate with all sectors of the economy on new and innovative solutions. These Open Government efforts are now entering a new phase, as we collaborate with other countries in the global Open Government Partnership (OGP).
President Obama has emphasized three independent reasons to support Open Government:
1.Open Government promotes accountability, which can improve performance. In the words of Supreme Court Justice Louis Brandeis: “Sunlight is said to be the best of disinfectants.”
2. Transparency enables people to find information that they “can readily find and use.” For this reason, the President has asked agencies to “harness new technologies” and “solicit public feedback to identify information of greatest use to the public.”
3. In many domains, government should develop policies, rules, and plans with close reference to the knowledge, expertise, and perspectives of diverse members of the public. As the President has said, “[k]nowledge is widely dispersed in society, and public officials benefit from having access to that dispersed knowledge” and hence to “collective expertise and wisdom.”
As it developed a U.S. National Action Plan (“National Plan”), the Federal Government engaged in extensive consultations with external stakeholders, including a broad range of civil society groups and members of the private sector. It solicited input from the Administration’s own Open Government Working Group, comprised of senior-level representatives from executive branch departments and agencies. White House policymakers also engaged the public via a series of blog posts, requesting ideas about how to focus Open Government efforts on increasing public integrity, more effectively managing public resources, and improving public services. Responsive submissions were posted online.
This National Plan builds on, but does not replace, the Open Government Initiative inaugurated by the President’s Memorandum on Transparency and Open Government. The National Plan will briefly highlight what has been accomplished thus far and lay out some of our goals and plans for the future.
http://www.opengovpartnership.org/countries/united-states
Intro to Open data - presentation made as part of Food and Agriculture Organization meeting with Statistician Generals from around Nigeria + other government reps. **References are in the ppt notes
Change is everywhere. Technology has accelerated the change. Government needs to adapt its thinking and strategy to these new realities. This document is primer to decision makers to trigger their thinking in that direction. The future of Government is Open, Collaborative and Social.
Open Government: Taking Stock, Looking Forward -- Bringing Institutional Innovation to the Public Sector through Transparency, Participation, and Collaboration, Presented by Beth Simone Noveck
The Open Government Directive, sent to the head of every federal department and agency, instructs the agencies to take specific actions to open their operations to the public.
The Open Government Directive, sent to the head of every federal department and agency, instructs the agencies to take specific actions to open their operations to the public.
This 12-08-09 memo provides specific direction to all U.S. federal agencies to implement the Open Government Directive, including a direction to provide an Open Government website and plan within 120 days after 12-08-09 that will require each agency to develop public participation and collaboration plans -- in short, a directive that will help involve ordinary people more directly with governmental institutions and vice versa. Well worth the full read of all pages.
presented at FutureGov Hong Kong in March 2010 - an examination of opportunities for citizen engagement and Gov 2.0 and review of examples from the Department of Justice and Victorian Government
This Assessment
Preparation Guide (“Guide”) will help you prepare for the rigorous assessment process used by the U.S. Office
of Personnel Management (OPM) to select a diverse PMF candidate pool. This guide is specific to the 2013
Presidential Management Fellows (PMF) Program assessment process and will familiarize potential applicants with its key features so that they know what to expect and are prepared to perform well.
The State of Social Media (and How to Use It and Not Lose Your Job)Andrew Krzmarzick
Keynote address for the National Conference of State Legislatures (NCSL) Luncheon for Legislative Information and Communications Staff and National Association of Legislative Information Technology professionals on October 10, 2012.
Gov 2.0 for Honolulu-Pacific FEB and AGA-ASMC ConferenceAndrew Krzmarzick
Presentation delivered to the Honolulu-Pacific Federal Executive Board and the Association of Goverment Accountants (AGA)/American Society of Military Comptrollers (ASMC) Conference in Honolulu, HI in October 2009.
Brief set of slides to describe the difference between Gov 1.0 (high information, low interaction, one website) and Gov 2.0 (high information, high interaction, multiple web locations and tools).
Slides from a presentation for Department of Labor...while much of the content is similar, I'd like to point out slide #6 which gives a graphical represenation of "Gov 2.0" as it is tied to organizational mission and objectives.
Slides from a presentation I delivered at the Potomac Forum's "Best Practices Symposium." You can find the associated video and blog post at http://www.genshift.com
Web 2.0 for Texas State Certified Public Manager (CPM)Andrew Krzmarzick
Presentation delivered for the Texas State Certified Public Manager (CPM) Program in Levelland, TX in June 2009. Similar to other presentations here, but includes some Texas-specific examples of social media being used by government.
Web 2.0 Measurement: Open Government Innovations ConferenceAndrew Krzmarzick
Presentation delivered at the Open Government and Innovations (OGI) Conference in Washington, DC, on July 22, 2009. Outlines the ways in which government has measured its web presence in a "1.0" context, including an overview of the measurement activities conducted by Brookings Institution, Foresee, Forrester and the e-Government Act of 2002.
Reaching Generation C (ASTD International Conference and Exposition)Andrew Krzmarzick
When you think of the typical Web 2.0 user, you probably envision a Millennial or Generation X, right? You may be surprised to learn that Boomers are the fastest growing group at social media sites like Facebook and Twitter, with the average age on LinkedIn being 40 years old. I use the term "Generation C" describe all people who engage one another on the Internet with a 2.0 mindset: creative, collaborative and community-oriented. I also give several ideas for bridging the generation gap in our workplaces and classrooms through social media. For more information, go to http://generationshift.blogspot.com and http://www.delicious.com/akrzmarzick
Federal Family Portrait: Boomers Passing the Torch to Gens X/YAndrew Krzmarzick
Presentation delivered at the American Society for Training and Development (ASTD) 2009 International Conference and Exposition in Washington, DC, in June 2009. Addresses the four generations in the workforce, the impact of the changing demographics in government and 12 ideas for government to recruit, retain and train the next generation of public servants. For more information, go to http://generationshift.blogspot.com and http://www.delicious.com/akrzmarzick
Everyone knows that the Federal hiring process is broken. One of the ways we can streamline it is through the use of social media. In this slide deck, I provide an overview of the intersection of the four generations and social media, and offer 13 ideas to to recruit, retain and train the next generation of government.
The Training Officers Consortium (TOC - http://www.trainingofficers.org), founded in 1938 in Washington, DC, is a nonprofit organization of federal trainers and other professionals from industry and academia who are interested in contributing to the knowledge and practice of human resources and training. This slide show was presented at the 2009 Annual TOC Institute in Williamsburg, VA.
Blogs as Bridges: How Web 2.0 Connects People Across the Ages (and Across Age...Andrew Krzmarzick
Slides from a presentation entitled "Blogs as Bridges: How Web 2.0 Creates Connections Across the Ages (and Agencies!)" for the US Environmental Protection Agency (EPA) at Research Triangle Park, NC.
Slides from a workshop entitled "Measuring the Impact of Social Media and Determining Next Steps" at the Advanced Learning Institute's Social Media for Government conference on March 26, 2009.
Here is Gabe Whitley's response to my defamation lawsuit for him calling me a rapist and perjurer in court documents.
You have to read it to believe it, but after you read it, you won't believe it. And I included eight examples of defamatory statements/
Acolyte Episodes review (TV series) The Acolyte. Learn about the influence of the program on the Star Wars world, as well as new characters and story twists.
‘वोटर्स विल मस्ट प्रीवेल’ (मतदाताओं को जीतना होगा) अभियान द्वारा जारी हेल्पलाइन नंबर, 4 जून को सुबह 7 बजे से दोपहर 12 बजे तक मतगणना प्रक्रिया में कहीं भी किसी भी तरह के उल्लंघन की रिपोर्ट करने के लिए खुला रहेगा।
El Puerto de Algeciras continúa un año más como el más eficiente del continente europeo y vuelve a situarse en el “top ten” mundial, según el informe The Container Port Performance Index 2023 (CPPI), elaborado por el Banco Mundial y la consultora S&P Global.
El informe CPPI utiliza dos enfoques metodológicos diferentes para calcular la clasificación del índice: uno administrativo o técnico y otro estadístico, basado en análisis factorial (FA). Según los autores, esta dualidad pretende asegurar una clasificación que refleje con precisión el rendimiento real del puerto, a la vez que sea estadísticamente sólida. En esta edición del informe CPPI 2023, se han empleado los mismos enfoques metodológicos y se ha aplicado un método de agregación de clasificaciones para combinar los resultados de ambos enfoques y obtener una clasificación agregada.
04062024_First India Newspaper Jaipur.pdfFIRST INDIA
Find Latest India News and Breaking News these days from India on Politics, Business, Entertainment, Technology, Sports, Lifestyle and Coronavirus News in India and the world over that you can't miss. For real time update Visit our social media handle. Read First India NewsPaper in your morning replace. Visit First India.
CLICK:- https://firstindia.co.in/
#First_India_NewsPaper
03062024_First India Newspaper Jaipur.pdfFIRST INDIA
Find Latest India News and Breaking News these days from India on Politics, Business, Entertainment, Technology, Sports, Lifestyle and Coronavirus News in India and the world over that you can't miss. For real time update Visit our social media handle. Read First India NewsPaper in your morning replace. Visit First India.
CLICK:- https://firstindia.co.in/
#First_India_NewsPaper
An astonishing, first-of-its-kind, report by the NYT assessing damage in Ukraine. Even if the war ends tomorrow, in many places there will be nothing to go back to.
1. From Open Government
to Online Engagement:
Lessons Learned
Andrew Krzmarzick
GovLoop
Director of Community Engagement
2. Our Time Together
1. Overview of GovLoop
2. Evolution of Open Government
3. Social Media Trends
4. Online Engagement: Lessons Learned
3. • 14 years raising money and
awareness for non-profits,
educational institutions and social
businesses
• Generated over $100 million through
proposals, fundraising and marketing
• Design and deliver presentations on
social media, generational diversity,
telework, and social learning
• Built first-of-its-kind, government-
wide mentors program in the U.S.
Andrew Krzmarzick
• Manage a team of 15 full-time and
LinkedIn.com/in/andrewkrzmarzick
part-time employees to deploy a
comprehensive digital engagement @krazykriz
strategy
4. Online community of
government colleagues
helping each other
to do their jobs better.
Mission: “Connect government to improve government”
5. Evolution
Passionate Federal Full-Time
Employee Committed Volunteers Team = 4
JUN 2008: JAN 2009: JUN 2009: SEP 2009: JUL 2010:
GovLoop Community 10,000 20,000 Next Gen Gov
Launched Leaders Members Members Event in DC
SEP 2010: MAR 2011: SEP 2011: Jul 2012: SEP 2012:
40,000 Mentors 50,000 Next Gen = 60,000
Members Program Members 600+ Members
20+ Corporate Sub-Communities, Podcast, Team = 14
Partners Guides
6. Member Overview
Top 10 Agencies on GovLoop
1.Dept. of Defense
2.Dept. of Health & Human Services
3.Dept. of Agriculture
4.Dept. of Veterans Affairs
5.Dept. of Homeland Security
6.General Services Admin.
7.Dept. of Commerce
8.Environmental Protection Agency
9.Dept. of Transportation
10. Dept. of Labor
Total # of Agencies: 37
7. “Knowledge Network”
Vehicles: Value:
• Blogs •Share and find best practices
• Forums
•Get questions answered quickly
• Groups
•Solve problems faster
• Events
• Guides •Learn from peers and experts
• Podcasts
• Webinars
18. Historic Change?
"Liberty cannot be
preserved without
a general
knowledge among
the people, who
have a right and
a desire to know.”
19. President Obama: Day 2
http://www.whitehouse.gov/the_press_office/TransparencyandOpenGovernment
20. January 21, 2009
“Nondisclosure should never be
based on an effort to protect the
interest of Government officials at
the expense of those they are
supposed to serve.”
“All agencies should adopt a
presumption in favor of
disclosure….”
Presume openness;
disclose affirmatively;
and modernize.
http://www.justice.gov/ag/foia-memo-march2009.pdf
30. September 2011
• disclosed more information
under the Freedom of
Information Act.
• devised ambitious Open Government
Plans to increase opportunities for
public engagement
• made voluminous information newly
available on government websites.
• shined more light on federal spending.
• taken steps to provide more disclosure
of sensitive government information.
• used technology in many innovative
ways that make information useful to
citizens in their everyday lives.
http://www.whitehouse.gov/sites/default/files/omb/assets/memoranda_2010/m10-11.pdf
31. Freedom of Information
• Agencies made full disclosures—i.e., un-
redacted disclosure of all requested information—
for nearly 56% of all FOIA requests where
responsive records were processed.
• constitutes more than a 6% increase over the
previous year from October 2008 through
September 2009.
• marks the first increase in full FOIA disclosures in the past
ten years.
• Taking partial and full disclosures together, agencies made
disclosures in 93-94%% of all processed FOIA requests over
the last fiscal year.
http://www.whitehouse.gov/sites/default/files/omb/assets/memoranda_2010/m10-11.pdf
32. Freedom of Information
• Over the past fiscal year, the ninety-seven
agencies subject to the FOIA together invoked
FOIA exemptions less than in the previous year.
In fact, the invocation of FOIA exemptions
dropped by nearly 54,000 over the past
year, more than a 10% reduction.
• agencies overall processed more requests than they received
this past fiscal year…also increased the number of FOIA requests they
processed as compared with last fiscal year
• reduced their backlogs of pending FOIA requests over the
past fiscal year. The ninety-seven agencies across the government
that are subject to FOIA collectively reduced their backlogs by 10.1%.
http://www.whitehouse.gov/sites/default/files/omb/assets/memoranda_2010/m10-11.pdf
42. Open Innovation: Leading Practices
• Allows vets to access and download • compares different plans
information from My HealtheVet into
simple text file or PDF • shows information that has
• Gives control without special software never been made public
• Enables sharing with health care
providers, caregivers, or people you trust.
44. 8 Lessons from Open Gov in the U.S.
1. Nail down policy first.
2. Remove legal hurdles.
3. Give clear directions and deadlines.
4. Assign agency champions.
5. Provide tools and resources.
6. Hold agencies accountable, report on progress.
7. Use peer pressure via comparison.
8.Highlight leading practices.
46. Open Government: Global Impact
• Launched on September 20, 2011, with 8
founding governments (Brazil, Indonesia,
Mexico, Norway, Philippines, South Africa, UK, US)
• aims to secure concrete commitments from
governments to promote transparency,
empower citizens, fight corruption, and
harness new technologies to strengthen
governance.
• overseen by a steering committee of
governments and civil society organizations.
Participating countries must:
• embrace a high-level Open Government Declaration;
• deliver a country action plan developed with public
consultation; and
• commit to independent reporting on their progress.
http://www.opengovpartnership.org/
54. 5 Mega Trends
with Social Media
and Government*
*Source: http://www.businessesgrow.com/2011/04/04/five-mega-trends-how-social-media-is-transforming-government/ç
55. 1. The cry for transparency
“This is a terrible time to be a control freak”
– Hillary Clinton, U.S. Secretary of State
•broad recognition that government information belongs to the people
•technology is enabling a new wave of sharing
•Best practice: U.S. Government Printing Office site
o volumes of documents now available at visitor finger tips
*Source: http://www.businessesgrow.com/2011/04/04/five-mega-trends-how-social-media-is-transforming-government/ç
56. 2. Citizen engagement
“The opportunity of social media and government is not
economic or technological. It’s emotional.”
— Aneesh Chopra, Former CTO of the U.S. Government
•Challenge.gov rewards citizens with cash prizes for solving government
problems
•Crowd-sourced budgeting processes
•NASA has a range of programs encouraging active participation in
agency project – customize your own NASA project page
*Source: http://www.businessesgrow.com/2011/04/04/five-mega-trends-how-social-media-is-transforming-government/ç
57. 3. Humanizing government
“Social media is not a second website,
it’s a community.”
— Tristram Perry, U.S. State Department
•people are people, brands are building an emotional connection
•citizens are expecting government to do the same
•City of Reno poked fun with YouTube videos, crooked Christmas tree.
•U.S. Embassy, Jakarta = more Facebook fans than all embassies combined:
o Spark discussion and give people a reason to belong.
o Customize your information for your audience.
o Develop unique, engaging content.
o Post regularly.
o Set goals and reassess them periodically.
*Source: http://www.businessesgrow.com/2011/04/04/five-mega-trends-how-social-media-is-transforming-government/ç
59. 5. Real-time response (and mobile)
•in private sector, there are many case studies about companies using social
media as an effective tool to solve problems in real-time
•these practices are being adopted by state and city (and federal) governments.
•with a tweet or text (or an app) — potholes, broken street lights and other
issues are being reported and fixed.
•311-Twitter service in San Franciso, for example, has answered over 7 million
calls and thousands of more requests online.
Why wouldn’t citizens expect national
governments to do the same?
*Source: http://www.businessesgrow.com/2011/04/04/five-mega-trends-how-social-media-is-transforming-government/ç
60. Leading Practice: Israel Ministry of Foreign Affairs
*Source: http://www.businessesgrow.com/2011/04/04/five-mega-trends-how-social-media-is-transforming-government/ç
61. Leading Practice: Israel Ministry of Foreign Affairs
*Source: http://www.businessesgrow.com/2011/04/04/five-mega-trends-how-social-media-is-transforming-government/ç
62. Leading Practice: Israel Ministry of Foreign Affairs
*Source: http://www.businessesgrow.com/2011/04/04/five-mega-trends-how-social-media-is-transforming-government/ç
63. Leading Practice: Israel Ministry of Foreign Affairs
*Source: http://www.businessesgrow.com/2011/04/04/five-mega-trends-how-social-media-is-transforming-government/ç
64. Anatomy of a Fantastic Facebook Page
1. Human voice
2. Effective use of photos
3. Relevant, local information
4. Diverse information
5. Blend of fun and serious
6. Frequent posting
7. Open forum
*Source: http://www.businessesgrow.com/2011/04/04/five-mega-trends-how-social-media-is-transforming-government/ç
66. 1. Engagement is Not Easy
• It’s REALLY hard, but…
• There’s a methodology and rigor
Integration with traditional
communication =
key to driving real results
68. If Twitter was a country
Population: 140 million
It would be bigger than Russia, Ukraine and Kazakhstan
69. If Facebook was a country
Population: 1 billion active users
It would be the world’s 3rd largest country
Bigger than North and South America combined
70. If Email Was a Country
It Covers Continents
It would be an empire: 2.9 Billion users
71. Anatomy of a “Social” Newsletter
1 6
4
7
2 5
8
3
9