This document discusses the importance of Government 2.0 and adopting Web 2.0 tools to make government more open, collaborative, and efficient. It provides examples of how agencies can use wikis, blogs, podcasts, social networking, and other online tools to engage with the public, leverage collective intelligence, and streamline internal processes. The document encourages agencies to think about why, who, what, when, and how they can implement these new technologies as part of their mission to better serve constituents.

1. Government 2.0:
Get It or Get Left Behind
Department of Labor
July 25, 2009
Andrew Krzmarzick
Senior Project Coordinator
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2.  Gov 2.0
 Web 2.0
 2.0 Agencies
 2.0 Tools
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3. “With the new, function-rich
infrastructure of Web 2.0,
government no longer
needs to work on its own
to provide public value.”
-Anthony Williams
Co-Author, Wikinomics
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4. Ordinary people…possess
information – serious, expert,
fact-based, scientific information
– to enhance decision-making,
information not otherwise
available to isolated bureaucrats.
…people are ready and willing to
share that information across
geographic, disciplinary, and
institutional boundaries.
- Beth Noveck, Wiki Government
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5. UsNowFilm.com
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6. Internal External
Processes Policy Recruitment
Regulation
Training Security Public Affairs
Social Web 2.0 Tools = Enablers Blogs
Networking Wikis Video Sharing
Microsharing Podcasts Mash-Ups RSS
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9. “In many ways,
the Internet
more resembles
an ancient
bazaar…”
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11. 1. Why? Tie to mission, goals, objectives, needs, gaps.
2. Who? Champion, contributors, constituents, citizens.
3. What? Content is the key to success.
4. How? Decide which tools best meet goals.
5. When? Create a schedule to implement and evaluate.
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12. ?
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13. What in the world is a Wiki?
a. an online encyclopedia
b. a web-based tool where multiple users
create, publish and edit information
c. a Hawaiian word for “fast”
d. all of the above
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14. Why is a wiki so “fast”?
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16. My Wiki Document
This is my document that I will begin as a draft.
Then I will send a link to a bunch of people via email.
They will make changes directly to the document, building on one another’s changes.
Lisa may access the document from anywhere (mitigating distance!).
Craig (securely) accesses the document at any time via username and password.
As the project manager, Tarrazzia can see everyone’s edit history.
And the entire process is streamlined, making government more efficient.
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17. Why use a Wiki?
• Reports
• Policy
• Procurement
• Crowd Sourcing Information
• Directory
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18. How do I set up a Wiki?
Step 1: Pick a Wiki Platform
Step 2: Create an Account
Step 3: Set Up Your Wiki
Step 4: Produce Content
Step 5: Edit and Post!
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19. Q. What’s the difference between a
podcast and a vodcast?
A. Podcast = Audio Downloadable,
Vodcast = Video Mobile
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20. What has your Cell Phone taught
“Most cell lately? have
you phones today
more computing power
than was available to
NASA during the
• Audio Books Apollo space program…”
• Podcast Briefs - Wes Ferguson, Author of
• Text Message Tips Moving at the Speed of Creativity
• Entire Classes????
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21. Why use podcasts?
Knowledge Capture / Sharing
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22. Step 1: Pick a Platform
Step 2: Create an Account
Step 3: Set a Schedule
Step 4: Capture Content
Step 5: Make it Mobile!
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23. Steve Ressler
DHS Employee / Founder, GovLoop.com
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24. Problem:
• Millions of
government
employees
• No safe place to
connect and share
best practices
Solution: GovLoop.com -
“Facebook for Government”
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25. Building Momentum
• Identify/Empower
Early Adopters
• Added Features
o Videos
o Radio
o Photos
o Podcast
o Member and
Project of Week
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26. Where Are We Now?
• TODAY:
o Over 14,500 Members
o CTO, CIO, Politicians, Professors, and
Innovative Minds across F/S/L/I
o Over 2,300 Blogs, 600 Discussions,
450 Groups, 100 Events, 5,000 Photos,
250 Videos
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27. 1. Why? Tie to mission, goals, objectives, needs, gaps.
2. Who? Champion, contributors, constituents, citizens.
3. What? Content is the key to success.
4. How? Decide which tools best meet goals.
5. When? Create a schedule to implement and evaluate.
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30. Thank You!
For More Information:
Andrew Krzmarzick
Senior Project Coordinator
(202) 821-6288
Andrew_Krzmarzick@grad.usda.gov
GraduateSchool.edu
GenerationShift.blogspot.com
IAmPublicsService.org
Twitter.com/krazykriz
LinkedIn.com/in/AndrewKrzmarzick
Delicious.com/akrzmarzick
Slideshare.com/akrzmarzick
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