The document outlines an effective one-to-one coaching program called "Unleashing Potential". It discusses the objectives of improving coaching skills and business results. Coaching is defined as paying positive attention to enable learning and improved performance. Reasons for using coaching include its power as a leadership tool, ability to influence development, and flexibility. Coaching should happen anytime but especially when providing feedback in real time. Barriers to coaching include lack of time and confidence, but can be addressed by starting with willing individuals and clearly defining when and how coaching will occur. The wrap up stresses creating development plans with clear measures and considering threats to maintaining plans.