Lynn M. Olmstead has over 7 years of experience in customer service and sales roles. She currently works as a title clerk at Victory Chrysler Dodge Jeep Ram, where she processes vehicle titles accurately and helps maintain high customer satisfaction. Previously, she was a Medicare sales representative where she managed a territory to maintain and grow membership through consultations and presentations. She has a bachelor's degree in secondary education and English from SUNY Oneonta and an associate's degree from Herkimer County Community College.

1. 72 S. Fourth Ave., Ilion, NY 13357*315-360-7380*lynnolmstead68@gmail.com
LYNN M. OLMSTEAD
CAREER HIGHLIGHTS
 Responsive to client needs through honest communication, follow-up service and availability in order to
provide excellent service.
 Motivated and self-driven professional with 7 years of field service experience.
 Refined planning/organizing skills; exceptional interpersonal skills, Able to work independently and
effectively in a satellite office situation.
PROFESSIONAL EXPERICENCE:
Victory Chrysler Dodge Jeep Ram 06/2014-present
Title Clerk
 Responsible for processing vehicle titles using the respective states/agencies guidelines in a timely
and accurate manner to assure a high level of customer satisfaction while maintaining a high level
of confidentiality; Contributes to and encourages others to demonstrate a team focused, values
based service culture throughout the dealership; contributes to effective operations by providing
support where and when as needed on sale/customer promotion dates; maintains a professional,
calm manner when negotiating with difficult or upset customers; troubleshoot and problem
resolution specific to titles, deal funding issues, etc.
Universal American/Today’s Options-NE Employed Division 07/2012-12/2013
Medicare Sales & Service Representative
 Proactively managed a three-county territory in order to maintain and increase membership through
one on one consultation and/or group presentations. Created and developed community awareness
through successful training sessions with various centers of influence to strengthen and improve
their understanding of the company’s values and products. Used needs-based analysis of
customers’ needs to effectively recommend the appropriate coverage while building and
maintaining relationships built on trust which resulted in increased membership and growth within
the Company. Consistently adhered to governmental regulations to maintain strict compliance
within the Medicare marketing guidelines.
 Top producer for sales in designated territory
Excellus Blue Cross Blue Shield 07/2005-04/2012
Medicare Field Sales & Service Representative 10/2006-04/2002
 Proactively managed a three-county territory in order to maintain and increase membership
through one on one consultation and/or group presentations. Created and developed
community awareness through successful training sessions with various centers of influence to
strengthen and improve their understanding of the company’s values and products. Used
needs-based analysis of customers’ needs to effectively recommend the appropriate coverage
while building and maintaining relationships built on trust which resulted in increased
membership and growth within the Company. Consistently adhered to governmental regulations
to maintain strict compliance within the Medicare marketing guidelines.
 Top producer for sales in designated territory
EDUCATIONAL EXPERIENCE:
Bachelor of Science Secondary/Education/English 1993
State University of New York at Oneonta
Associate in Applied Science General Studies & Paralegal Studies 1991
Herkimer County Community College