The document is a resume for Christie McGeein that summarizes her experience and qualifications for a customer service role. She has over 15 years of experience in retail sales, customer service, and education. Her most recent roles include working as a compliance regulator for a mystery shopping association and as a self-employed cosmetics sales consultant. She has a track record of success in delivering quality customer service and exceeding sales goals in various retail and consulting roles.

1. CH R IS T I E MC GE E I N
12042 Sylvan River, #6 triviatroller@yahoo.com
Fountain Valley, CA 92708 H: 714-775-0046 C: 714-717-7924
ASSISTANT CUSTOMER SERVICE MANAGER / SALES & SERVICE ASSOCIATE
Results focused with track record of success delivering quality customer service and closing sales in retail and consulting
roles. Solid expertise fostering productive relationships with diverse customers and articulately presenting information.
Exceed expectations by applying drive to succeed and high personal standard for performance. Create innovative
solutions to problems.
Core Competencies & Strengths
 Retail Sales & Service
 Organization / Prioritization
 Adaptability
 Inventory Management
 Project Coordination
 Marketing Plans
 Team Collaboration
 Customer Service
 Merchandising
Sales & CUSTOMER SERVICE SKILLS
 Professionally represented organization with enthusiasm and highly positive attitude.
 Easily established rapport with clients of diverse personalities and backgrounds using exceptional
interpersonal, communication and networking skills.
 Delivered presentations to small and large groups.
 Provided quality service and served as first point of contact for customers.
 Sold unique cosmetic line as sales consultant.
Team & LEADERSHIP EXPERIENCE
 Provided results oriented leadership using motivating and inspirational coaching style.
 Instilled sense of direction and accountability in teams to meet goals and objectives.
 Initiated positive organizational change and encouraged team members to reach beyond goals.
 Supervised and directed retail associates.
Professional Experience
COMPLIANCE REGULATOR, MYSTERY SHOPPER PROVIDERS ASSOCIATION (MSPA), IRVINE, CA 2013 – PRESENT
 Conduct customer satisfaction audits for retail stores as member of trade association representing
customer experience metrics industry throughout North America.
 Provide metrics on retail stores’ customer service, merchandise availability and pricing accuracy.
SALES CONSULTANT, OWNER-OPERATOR, FOUNTAIN VALLEY, CA 2013 – PRESENT
 Sold line of cosmetics and managed all marketing and operations.
 Networked among community to develop new business.
SALES & SERVICE ASSOCIATE, WALMART, IRVINE, CA 2013
 Delivered timely, knowledgeable and quality customer service across departments, including
jewelry, shoes, accessories, women’s clothing and phones.
 Maintained merchandise presentation by stocking merchandise, setting up, cleaning and organizing
product displays.
 Received and stocked merchandise.
 Followed company policies and procedures.
 Maintained sales floor in area of responsibility in accordance with company policies and procedures
by properly handling claims and returns, zoning area, arranging and identifying shrink and damages.
JEWELRY COORDINATOR / TRAINING COORDINATOR / ASSOCIATE, WALMART, HUNTINGTON BEACH, CA 2008 –

2. Christie McGeein
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2013
 Oversaw sales and customer service for jewelry department.
 Supervised associates and led to strong performance levels.
 Managed departmental customer service operations. Resolved customer issues.
 Provided knowledge transfer to associates as Training Coordinator by promoting and supporting
company policies, safety procedures, mission, values and standards.
TEACHER, KINDERCARE, HUNTINGTON BEACH, CA 2003 – 2011
 Provided comprehensive pre-school care and developed stimulating learning activities.
 Supervised learning activities and field trips.
 Identified students’ social and emotional issues and discussed with parents and guardians.
 Communicated with parents and collaborated with team members to meet goals.
 Awarded for excellence in performance and service.
TEACHER, LA PETTITE ACADEMY, HUNTINGTON BEACH, CA 2001 – 2002
 Taught K-8th
grade students and developed curriculum.
 Provided group and one-on-one instruction to meet academic goals.
 Ensured accommodation to various learning styles and diverse student cultural backgrounds.
TEACHER, REDEEMER LUTHERAN PRESCHOOL, HUNTINGTON BEACH, CA 1995 – 2001
 Delivered classroom instruction with emphasis on student self-confidence, identify and critical
thinking skills.
 Focused on enhancing student interest in learning activities.
Education & CREDENTIALS
Associate of Arts in Early Childhood Education
Orange Coast College, Costa Mesa, CA
California Certified Notary Public
Safety & Health Training
CPR / First Aid Certificates
Volunteer AFFILIATIONS
Volunteer Teacher, Orange County Head Start
Special Needs Physical Therapy Assistant, Middle School Level
Project Self Esteem, Middle School Level
Tutor, Recovery Center
High School Sports Volunteer Sponsor