Melissa Williams is seeking a position utilizing her skills in the workers' compensation industry. She has over 13 years of experience in roles managing workers' compensation claims, physical therapy, and auto glass customer service. Her background also includes education degrees and customer service experience at the Bureau of Motor Vehicles.

1. 642 Rylan Circle
Greenwood, IN 46142
*Cell: (317) 443-8377
Home: (317) 889-1397
Melissa L. Williams
Career Objective: To become a team member with a group of like-minded
professionals and utilize the skills and knowledge that I have acquired in the Workers
Compensation industry in order to ensure a successful, secure, and ongoing career.
Career Summary
Manager for Objective Diagnostics/Objective Medical from July 2013 to April 2016.
Duties included assisting patients, insurance adjusters, doctors, nurses, attorneys, and
employers by scheduling diagnostic testing, Independent Medical Exams, PPI Ratings,
Record Reviews, depositions, trials, and maintaining current accounts by establishing a
good rapport and keeping long-lasting relationships with clients.
*Excellent multi-tasking skills in a fast-paced work environment.
*Determined, dependable, reliable, punctual, and goal-oriented.
*Exceptional computer and organizational skills.
*Efficient, accurate, dedicated, and very personable.
*Excellent customer service and adept at problem solving.
*Team player as well as ability to work independently.
*Able to maintain a professional and polite attitude at all times.
*Self-starter and can manage time efficiently.
Work Comp Coordinator for Advanced/ATI Physical Therapy from November 2008 to
July 2013.
Duties included assisting patients, insurance adjusters, doctors, nurses, and employers by
scheduling Physical, Occupational, and Aquatic Therapy, Work Conditioning, PPI
Ratings, Disability Assessments, and Functional Capacity Evaluations, providing
Marketing Representatives with potential leads, and maintaining current accounts by
establishing a good rapport and keeping long-lasting relationships with clients.
*Excellent multi-tasking skills in a fast-paced work environment.
*Determined, dependable, reliable, punctual, and goal-oriented.
*Exceptional computer and organizational skills.

2. Office Assistant / Marketing Representative for Perfection Auto Glass from August
2005 to September 2008.
Duties included assisting customers, tracking and ordering correct products, compiling,
invoicing, and printing work orders, accounts payable and accounts receivable,
dispatching directions and job assignments to mobile installers, inventory management,
computer skills, typing, faxing, coping, filing, data entry. Gave presentations on sales
goals and customer satisfaction improvement.
Customer Service Representative for the State of Indiana Bureau of Motor Vehicles
from August 2002 to July 2005.
Dealt with title work, DOT, licensing drivers, CDL testing, policy and procedure,
cashiering, accounting, training new associates, and maintaining a positive and polite
attitude in difficult situations. Assisted customers in the titling and registering of
vehicles/watercraft, set appointments for driving and verbal tests, gave accurate
estimates, assisted customers with renewing and amending driver’s licenses, formed new
base and driver files for individuals, researched and evaluated foreign documents,
balanced cash drawer at end of day, filing, inventory, answering phones, problem
solving, and attended weekly meetings and gave input for goals and customer satisfaction
improvement. Nominated Employee of the Month three years consecutively.
Education:
Franklin College 1998-2002
Accomplishments include attending for 4 years and graduating with a Bachelor’s Degree
in Elementary Education and Early Childhood Education Endorsement, mentoring
incoming Freshmen, volunteering at the Johnson County Animal Shelter, and making the
Dean’s List consecutive semesters.
Greenwood High School 1994-1998
Accomplishments include attending seven semesters and graduating mid-term with an
Honor’s Diploma, making the “A” Honor Roll every semester, maintaining a 4.0 grade
point average, participating in Winterization, Habitat for Humanity, Choir, Drama Club,
Student Teaching, Photography, and Campus Life.
References:
Patrice Ndongo (JWF Specialty Insurance)
Adjuster – have known 10 years
(317) 706-9553
Tobi Lovingfoss (Bradley)
RN – have known 10 years
(317) 432-1337