1. MELISSA SANTOYO
Sarasota, FL
(941) 706 5581
meliisantoyo@gmail.com
SUMMARY
Over 4 years of direct sales experience within the telecommunications industry with most
recent role as an Assistant Store Manager for a Sprint dealership; achieved multiple top
sales awards within the company; overall 8 years working directly with consumers
EDUCATION
 A.A. in Behavioral Sciences- May 2011 Daytona State College, Daytona Beach, FL
 Currently pursuing B.S.in Business & Trade-State College of FL, Bradenton
EMPLOYMENT SUMMARY
Maycom Communications
Bradenton, FL
Assistant Store Manager: March 2016 – December 2016
 Provides support to the store manager and employees with all sales opportunities
 Organize store to promote products
 Focus on exceeding personal monthly sales quotas
 Identify methods to increase business opportunities using various marketing
campaigns.
Maycom Communications
Daytona Beach, FL
Sales Representative:August 2013 – Feb 2016
 Identify sales opportunities with walk-in clients as well as telephone sales
 Awarded 4 Black Belts for exceeding sales quotas
 Worked with team to make store number 1 in district sales for 2015
 Promoted to Assistant Store Manager March 2016
 Build and maintain a strong rapport with customers and assist with making an
educated purchase towards plans and other products
 Document all customer interactions
 Instruct customers on proper use of our products
 Ensure inventory is organized at all times

2. Melissa Santoyo pg. 2 of 2
Questcomm/MetroPCS
Daytona Beach, FL
Sales Representative: December 2012 – August 2013
 Build strong rapport with all new and returning customers
 Troubleshoot products and instruct customers on proper use of products
 Document all customer interactions
 Organize inventory and maintain cleanliness
Holiday Inn Express
Daytona Beach, FL
Hotel Clerk: August 2008- February 2010
 Greet Customers at the Front Desk
 Organized banquets
 Delivered room service
 Resolve consumer issues with food orders and other issues regarding
their stay
 Maintain organization and cleanliness
SKILLS
Excellent writing and verbal communication abilities; Strong focus on customer
satisfaction. Knowledgeable with MS Word, MS Excel, MS PowerPoint, Adobe
Photoshop, Internet Explorer, Enjoy playing the piano