This document provides an overview of an upcoming training session titled "Train the Trainer" that will cover how to develop and conduct effective training programs. It discusses identifying training needs, establishing objectives, analyzing the target audience, developing lesson plans that include introductions, subject matter, presentation techniques, and evaluations to assess the effectiveness of the training. Tips are provided for instructors including preparing, presenting engaging content, and maintaining control of the class. Contact information is given for the two trainers presenting the session.

1. 2010 National Postal Forum . Course #: COMM03 Title: “ Train the Trainer” Scheduled For: Monday, Period 6, 4:30-5:30 pm Presented By: William L. Ware, CMDSM Oce Business Services and James P. Mullan, CMDSM Oce Business Services

2. Effective Training Preparing new employees to perform their jobs. Developing employees to be more efficient and productive. Preparing employees for advancement to more responsible positions.

3. Developing a Training Program Identify training needs Establish objectives Analyze the target audience Develop lesson plans Conduct the training sessions Evaluate the training program

4. 1. Identify Training Needs Employees ask questions. Employees express a desire to learn something. Employees’ weaknesses or deficiencies. Management aware of specific needs. Position or functional requirements. Recommendations of regulatory agencies. Effectiveness of previous training.

5. 2. Establish Obje ctives Objectives will - Specify what they will learn and do. Serve as a guide for determining content. Select and sequence topics or units of study. Identify instructional techniques and materials. Provide methods for evaluation and achievement.

6. 3. Analyze the Target Audience Who will be in attendance? What does the audience know? What does the audience want to know? What does the audience need to know?

7. Analyze the Target Aud ience People learn at different speeds. Anxiety and nervousness are natural. Peaks and valleys in the rate of learning are common. Trainees may become discouraged.

8. 4. Develop Lesson Pla ns Introduction Subject Matter Presentation Training Techniques

9. 4 A . Introduction Statement of the objectives Explanation of the value Definitions of the terms Descriptions of equipment Duration – length of session

10. 4 B . Subject Matter Present 3 – 5 major points Points in logical order Present one point at a time Use text sparingly

11. 4 C . Presentation Blackboard, Chalkboard, Chart Pads Overhead Transparency Projector Slide/Filmstrip Projectors Motion Picture Projector Model or Mock-up Tape Recorder Video Tape Recorder Video, PC Projector “ PowerPoint”, Computer Online - Internet

12. Percentages of retention after five days using different techniques. Technique Retention Reading 10% Hearing 20% Seeing 30% Seeing & hearing 50% Saying & thinking 70% Saying & doing 90%

13. 4 D . Training Techniques Lecture Demonstration Life Line Work Group Buzz Group Shot Gun Questions Rifle Shot Questions Role Playing Case Studies Independent Testing Summarize

14. 5. Conduct the Training Sessions Prepare Project Self-confidence Show Enthusiasm Encourage Participation Keep Control

15. 6. Evaluate the Training Program Identify participants’ attitudes about learning to create a responsive learning environment. Identify participants’ experiences and abilities to shape program content. Identify participants’ learning difficulties to discover areas that may require review or re-teaching. Assess the effectiveness of instruction to determine the appropriateness of teaching materials and techniques.

16. Training Program How To: Conduct a needs assessment Identify the training style Design the instructional plan Utilize active training techniques Deliver the training Evaluate the training

17. The Five “ P s ” of Successful Training Plan Your Session Prepare Your Trainee Present the Session Prove Understanding Practice Time

18. List of Hints for Instructors The Introduction The Delivery The Summary Classroom Management Demonstrations Application - Practical Exercises Evaluations

19. “ Train the Trainer” Thank You

20. Contact Information William L. Ware , CMDSM Senior Site Manager Oce Business Services, Inc. Time, Inc. 1271 Ave. of the Americas, SB-66 New York, NY 10020 212-522-9258 office E-mail – mailroom@timeinc.com James P. Mullan , CMDSM National Account Manager Oce Business Services, Inc. Chubb & Son 15 Mountain View Road Warren, NJ 07059 908-903-2869 office E-mail – jmullan@chubb.com