The document details a session titled 'Rock Star Management' at Mailcom '15, focusing on effective management strategies and networking practices. Presenters Marlene O'Hare and James Mullan emphasize the importance of preparation, adaptability, and authentic networking to excel in management roles. Key takeaways include anticipating the unexpected and building genuine relationships to create a supportive professional network.

2. MAILCOM ‘15 Atlanta - March 15-18, 2015
CRS#: LD303
Title: Rock Star Management
Day/Date: Monday, March 16, 2015
Round/Time: Round Four, (2:15 – 3:15 pm)
Presented By: Marlene O’Hare, CMDSM, MDP
Linde North America, Inc.
James P. Mullan, CMDSM, EMCM, MDC, MDP, CSSGB
Consultant @
JPM Consultants
Please be courteous to others and turnPlease be courteous to others and turn
all communication devices to silent modeall communication devices to silent mode

3. MAILCOM ‘15 Atlanta - March 15-18, 2015
Rock Star Management
We learned attention to detail and evolved a
unique ability to interact with egos;
Here are a few of our favorite artists we have
have worked with:

4. MAILCOM ‘15 Atlanta - March 15-18, 2015

5. MAILCOM ‘15 Atlanta - March 15-18, 2015

6. MAILCOM ‘15 Atlanta - March 15-18, 2015
Rock Star Management
• Every day we feel like I we are producing a concert. Just
dealing with “stars” & issues: Executives and “Admins.” It is
now over twenty-eight years.
• We think Iwe know what to plan for, set goals to accomplish
and know many curve balls may be thrown in too. Where,
how, what? Anticipate the unknown, not normal.
• How do you prepare for day, week. How does your staff
figure in (are they your secret weapon)?
• How do you organize: calendar, software, pad…what really
works for you and why?

7. MAILCOM ‘15 Atlanta - March 15-18, 2015
Rock Star Management
• We all have goals and issues dealing with mail,
services, warehousing, procurement, AP, and all of
the now many operations we manage, correct?
• What do we know to expect?
• What might happen, we may know from experience?
• What might happen we do not expect?
– You are asking for what, when???

8. MAILCOM ‘15 Atlanta - March 15-18, 2015
Rock Star Management
• Networking: the exchange of information or services among individuals,
groups, or institutions; specifically : the cultivation of productive
relationships for employment or business.1
• Networking: is not an event, it’s a lifestyle. Everyone is important,
everyone has something to give, willing to exchange, are in need of.
Answer: networking. The art of networking: give first, share first, ask
second. Be remembered for caring and sharing. The most important
thing to do is to “be” authentic, be yourself! Many treat a networking
event like a Halloween party – they put a “costume” on, go door to
door and ask for something from strangers, Yikes! Throw away the
costume, take off the mask and be real, authentic and relax.
• 1/ http://www.merriam-webster.com/dictionary/networking

9. MAILCOM ‘15 Atlanta - March 15-18, 2015
Rock Star Management
How can you assist others, you will reap what
you sow here: an endless sea of referrals and
contacts. Condition yourself to give first. Make
it a habit. Be the reason people show up at
the next networking event, be the resource,
be resourceful. Be the person who dares to
care and share.

10. MAILCOM ‘15 Atlanta - March 15-18, 2015
Rock Star Management
How to prepare for anything:
– True preparation
• Experience
• Networking
• Education
• Delegating, encouraging, motivating, pushing
• Instinct
– Think of every possibility, even the odd ones.
– How do you think out of the box?
– Plan, plan, plan and then revamp from the one thing you did
not plan for or anticipate.

11. MAILCOM ‘15 Atlanta - March 15-18, 2015
Rock Star Management
If you combine experience with the ability to think
out of the box, anticipate options, prepare for the
unexpected, obtain answers from your networking
bible, expand your education, delegate to your staff
constantly and combine all of these into one person:
presto: a rock star is born!
Combine you and your team; you’ll have rock stars;
no one can take down.

12. MAILCOM ‘15 Atlanta - March 15-18, 2015
Rock Star Management
• Marlene H. O’Hare, CMDSM, MDP
• Supervisor Office Services, Linde North America, Inc.
• Facilities, Mail Center, In-Plant Print Shop, work with locations
across the Americas.
• Member Metro NJ - NY MSMA Chapter, past president
• Member Greater NJ PCC, former VP Communications
• Secretary, Linde Employee Association Board of Directors
• Graduated Kean University
• Former junior high school teacher
• Wife, mother, grandmother
• Butterbox Baby

13. MAILCOM ‘15 Atlanta - March 15-18, 2015
Rock Star Management
JAMES P MULLAN, CMDSM, EMCM, MDC, MDP, CSSGB
• Noted mentor adept at employee training and development, managing cross-functional teams
across multiple business segments.
• Results-oriented analyst with business acumen vital to communicating complex ideas to a variety
of audiences.
• The ability to build high performance teams that value cross-functional working relationships.
• Managing teams from 5 – 60
• Certified Six Sigma Green Belt
• Project Management Experience
• Customer Service / Community Relations
• Managing a P&L / Budget / Operations Lean Six Sigma
• GNJPCC, Industry Co-Chair
• Postal Customer Council Advisory Committee
• Metro NJ-NY MSMA, past president
• MSMA National Board (ran out of room)

14. MAILCOM ‘15 Atlanta - March 15-18, 2015
Rock Star Management
James P. Mullan, CMDSM, EMCM, MDC, MDP, CSSGB
Consultant @ JPM Consultants
746 County Avenue
Secaucus, NJ 07094
Cell 201-325-1961
Marlene H. O’Hare, CMDSM, MDP
Linde North America, Inc
575 Mountain Avenue
Murray Hill NJ 07974
908-771-1275
marlene.o’hare@linde.com