Mr. James P. Mullan, CMDSM, EMCM, MDC and National Operations Manager at Chubb & Son for Océ Business Services, will co-present the workshops. Mr. Mullan is a past recipient The Franklin Award, which honors leaders whose contributions maintain the value of mail communications.

1. Confidential Draft: 3/15/12
Océ Business Services’ Workshops at MAILCOM Conference
Provide Organizations with Document Process Management
Best Practices and Success Strategies
Océ sessions examine approaches for boosting operational efficiency,
containing costs and meeting other business goals
Washington, DC (April 15, 2012) – Océ Business Services, a Canon Group Company
and a leader in business process services, will co-present eight educational workshops
on mail and other document management strategies at the MAILCOM 32nd Annual
Conference and Exposition.
The workshops will spotlight how organizations can reduce costs, streamline their mail,
information and records management processes as well as implement programs that
promote environmental sustainability. To achieve these and other business goals, Océ
experts will highlight the latest industry best practices, technology, career growth
strategies and executive leadership principles.
As an example, one session focuses on improving quality control in mail center
operations. This workshop will highlight why quality control is more important than ever,
how to integrate quality control with existing processes and the differences between
quality control methods such as Six Sigma, TQM and ISO 9000. Another session
spotlights records and information management best practices as they relate to facilities
management and mail services. Participants in this workshop will learn about current
records management technology and key industry issues that professionals are facing in
this arena.
This year’s conference takes place in Washington DC March 15 – 18 at the Marriott
Wardman Park Hotel. Mr. James P. Mullan, CMDSM, EMCM, MDC and National
Operations Manager at Chubb & Son for Océ Business Services, will co-present the
workshops. Mr. Mullan is a past recipient The Franklin Award, which honors leaders
whose contributions maintain the value of mail communications. Scheduled
presentations by Mr. Mullan include:
Sunday, March 15
2:00 PM – 3:00 PM, Round One, LD113: “Top 10 Secrets of Leadership”

2. Monday, April 16
11:30 AM – 12:30 PM, Round Four, LD248: “Lead Like a Four Star General”
12:45 PM – 1:45 PM, Round Five, PD251: “Networking 101: Get Connected…Stay
Connected”
Tuesday, April 17
2:15 PM – 3:15 PM, Round Nine, OS396: “Consolidating Support Services: A How-to
Guide”
3:30 PM – 4:30 PM, Round Ten, OS305: “Records and Information Management”
Wednesday, April 18
10:15 AM – 11:15 AM, Round Twelve, MP426: “Quality Control in Mail Center
Operations”
11:30 AM – 12:30 PM, Round Thirteen, OS437: “The Basics of Office Services
Management”
12:45 PM – 1:45 PM, Round Thirteen, CU445: “Five Easy Pieces: Eco-Friendly and
Cost-Effective Practices”
“A critical goal for many organizations today is to leverage mail, records and other
document management processes in order to improve operational efficiency and contain
costs,” said Elizabeth Halaki, chief marketing officer for Océ Business Services. “Our
workshops at this year’s conference are providing best practices that can help
executives gain valuable skills in these areas, which they can use to help their
organizations succeed.”
About Océ
Océ is one of the leading providers of document management and printing for
professionals. The Océ offering includes office printing and copying systems, high speed
digital production printers and wide format printing systems for both technical
documentation and color display graphics. Océ is also a foremost supplier of document
management outsourcing. Many of the Fortune Global 500 companies and leading
commercial printers are Océ customers. The company was founded in 1877. With
headquarters in Venlo, The Netherlands, Océ is active in over 100 countries and
employs more than 20,000 people worldwide. For more information, visit www.oce.com
Océ Business Services provides high quality managed services and technology to
manage, monitor and optimize document intensive processes so companies can
improve operating efficiency and performance. Océ Business Services solutions span
the document lifecycle and include records management, imaging, managed print
services, mail and eDiscovery. Proprietary methodologies apply Six Sigma®. North
American headquarters are in New York City and employment is about 5,000. Learn
more at www.ocesolutions.com or follow us on Twitter
Océ and Canon: Stronger together
In 2010 Océ joined the Canon Group of companies with headquarters in Tokyo, Japan,
to create the global leader in the printing industry. Canon develops, manufactures and
markets a growing line-up of copying machines, printers, cameras, optical and other
products that meet a diverse range of customer needs. The Canon Group comprises
over 198,000 people worldwide. Global net sales in 2011 totaled USD $45.6 billion. Visit
the Canon Inc. website at www.canon.com

3. About Canon U.S.A., Inc.
Canon U.S.A., Inc., is a leading provider of consumer, business-to-business, and
industrial digital imaging solutions. With $45.6 billion in 2011 global revenue, its parent
company, Canon Inc. (NYSE:CAJ), ranks third overall in patent holdings in the U.S. in
2011† and is one of Fortune Magazine's World’s Most Admired Companies in 2011.
Canon U.S.A. is committed to the highest levels of customer satisfaction and loyalty,
providing 100 percent U.S.-based consumer service and support for all of the products it
distributes. Canon U.S.A. is dedicated to its Kyosei philosophy of social and
environmental responsibility. To keep apprised of the latest news from Canon U.S.A.,
sign up for the Company's RSS news feed by visiting www.usa.canon.com/rss
†Based on weekly patent counts issued by United States Patent and Trademark Office.
All referenced product names, and other marks, are trademarks of their respective
owners.
# # #
For Further Information:
Ken Neal
Director, Corporate Communications
Océ Business Services
(212) 502-2151
kenneth.neal@oce.com