Non verbal communication


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This is the slideshow I use for a 2 1/2 hour seminar I give about 2-3 times a year to my program's ESL (college) students.

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Non verbal communication

  1. 1. Non-Verbal CommunicationYour Mouth is Saying Yes, but Your Body is Saying No.
  2. 2. Non-Verbal CommunicationVideo
  3. 3. Communication (in general)• The process of sending and receiving messages• Enables humans to share: – Knowledge – Attitudes – Skills .
  4. 4. Dimensions• Usually: communication  speech• Communication has 2 dimensions: 1.verbal 2.nonverbal
  5. 5. BODILY SPEAKING… According to the social anthropologist, Edward T. Hall,  in a normal conversation, less than 35% of the social meaning is actually transmitted by words. So, at least 65% of it is conveyed through the body (non-verbal) channel).
  6. 6. Non-verbal communication includes:• facial expressions• eye contact• tone of voice• body posture and motions• positioning within groups
  7. 7. Non-Verbal Communication• May also include: – the way we wear our clothes – or the silence we keep.
  8. 8. Have you ever heardanyone say, "His actionsspoke so loudly I couldnt hear what he said?"
  9. 9. Categories• Physical: – This is the personal type of communication. – It includes: • facial expressions • tone of voice • sense of touch • sense of smell • body motions
  10. 10. Physical Aspects of Non-Verbal CommunicationKinesics (body language)- Body motions such as shrugs, foottapping, drumming fingers, eye movements such as winking, facialexpressions, and gestures• Proxemics (proximity)- Use of space to signal privacy or attraction• Haptics -Touch• Oculesics - Eye contact• Chronemics- Use of time, waiting, pausing• Olfactics- Smell• Vocalics- Tone of voice, timbre, volume, speed• Sound symbols -Grunting, mmm, er, ah, uh-huh, mumbling• Silence- Pausing, waiting, secrecy• Posture - Position of the body, stance• Adornment- Clothing, jewellery, hairstyle• Locomotion- Walking, running, staggering, limping
  11. 11. CategoriesAesthetic:• This is the type of communication that takes place through creative expressions: – playing instrumental music, dancing, painting and sculpturing.
  12. 12. • Symbolic. This is the type of communication that makes use of religious, status, or ego-building symbols.
  13. 13. Facial Expressions
  14. 14. Facial Expressions• The face is the index of the mind• The eyes, the lips and the muscles express many feelings• It can also deceive by manipulation
  15. 15. The Eyes• A stare or fixed gaze• Raised looks• Downcast looks• Direct eye contact
  16. 16. The Eyes• A stare or fixed gaze – suggests involvement, – wonder, – or disapproval.
  17. 17. The Eyes• Raised looks – show dominance.• Downcast looks – suggest weakness and submission
  18. 18. The Eyes• Direct eye contact – communicates honesty, transparency and a neutral attitude
  19. 19. Gestures and PosturesGestures• Open Palms/Closed Fists• Eye-to-eye confrontation• Smile• HandshakePostures• Standing position• Walking style• Hand Movements
  20. 20. NONVERBAL INTERPRETATION BEHAVIORBrisk, erect walk ConfidenceStanding with hands on Readiness, aggressionhipsSitting with legs Boredomcrossed, foot kickingslightlySitting, legs apart Open, relaxedArms crossed on chest DefensivenessWalking with hands in Dejectionpockets, shouldershunched
  21. 21. NONVERBAL INTERPRETATION BEHAVIORHand to cheek Evaluation, thinkingTouching, slightly Rejection, doubt, lyingrubbing noseRubbing the eye Doubt, disbeliefHands clasped behind Anger, frustration,back apprehensionLocked ankles ApprehensionHead resting in hand, Boredomeyes downcastRubbing hands Anticipation
  22. 22. Gestures and Postures1 6 3 72 5 4
  23. 23. SignsUse of various signs in non verbal communication
  24. 24. Signs: What They Mean • Fist Pump-Everything is cool. • Are we done yet? • You’re late. • My time is precious. • Look!
  25. 25. Signs: What They Mean • Ok! • Good job! • One moment please. • I can’t hear you.
  26. 26. Signs: What They Mean • Let me help you. • Lalala, I can’t hear you. • Eureka! I’ve got it!
  27. 27. Signs: What They Mean • Shh! Be Quiet! • Whoa! Back off! • That’s not for me. • Everything is OK.
  29. 29. So What Does This Mean? • Let me see! • I’m in authority. • Let me ponder that. • I’m thinking. • I’m considering it.
  30. 30. So What Does This Mean? • Can I help? • Trust me! • You’re in good hands! • Let me give you a helping hand.
  31. 31. So What Does This Mean? • I feel dejected. • I’m disappointed. • We lost. • Things are going badly.
  32. 32. So What Does This Mean? • Now just stop that! • Get out of here! • It wasn’t me! • You are wrong! • I’m not lying.
  33. 33. So What Does This Mean? • So tell me more! • I’m open to your ideas. • I accept you. • Welcome!
  34. 34. So What Does This Mean? • Hi! • Goodbye! • No pictures please. • No comment. • Wait, please.
  35. 35. So What Does This Mean? • I have a headache. • I’m tired of this. • I’m confused. • Are you serious? • I want to get out of here. • This is stressful.
  36. 36. So What Does This Mean? • I know you! • Look at that! • Great to see you! • That’s awesome!
  37. 37. 6 Reasons to Improve Your Body Language1. Words express only 7% of your feelings and attitudes2. Increase your attractiveness3. Emotions are linked to your body language4. Reduce mixed messages5. Improve your communication skills6. Better first impressions
  38. 38. Ways to Improve Body Language1. Don’t cross your arms or legs2. Have eye contact, but don’t stare3. Don’t be afraid to take up some space4. Relax your shoulders5. Nod when they are talking6. Don’t slouch; sit up straight
  39. 39. Ways to Improve Body Language7. Lean, but not too much8. Smile and laugh9. Don’t touch your face10. Keep your head up11. Slow down a bit12. Don’t fidget
  40. 40. Ways to Improve Body Language13. Use your hands more confidently14. Lower your drink15. Realize where your spine ends16. Don’t stand too close17. Mirror18. Keep a good attitude
  41. 41. Adapted from the work of:•Suhas Patel•Yogesh Patade•Deepak Agarwal•Abhijeet Kale•Deepak Patil GROUP MEMBERS