This resume is for Justin Wacaster, who has over 8 years of experience in the U.S. Navy as an Information Systems Technician and is now seeking a position as a Help Desk Technician or System Administrator. He has extensive experience in desktop support, troubleshooting, and customer service. His background includes managing over 13,000 support tickets and resolving over 500 service requests. He is proficient in Microsoft applications, various operating systems, and has several technical certifications.

1. JUSTIN WACASTER
(860) 481-0063
Email: Justin.wacaster@yahoo.com
Chula Vista, CA 91915
OBJECTIVE:
Help Desk Technician / System Administrator
SUMMARY:
• Over 8 years U.S. Naval services and Leadership experience as an Information Systems
Technician.
• More than 6 years’ experience in Desk Top Support.
• Proficient in handling multiple projects and tasks simultaneously while unsupervised.
• Highly motivated self-starter with the ability to work at a fast pace under pressure.
• Detail oriented with ability to think innovatively and follow directions.
• High energy, positive team player with an excellent work ethic; flexible and dependable.
• Able to make critical decisions in a stressful environment.
• Effective communicator with all levels of management, co-workers, and customers.
• Works extremely well with users in diverse settings.
• Meticulous organizer, always on time and on schedule with a highly professional
mindset.
AREAS OF EXPERTISE:
Current Top Secret/SCI clearance Customer Relation Skills Troubleshooting
Familiar with Active Directory Equipment Management Able to Install/Uninstall Software
Able to Install/Uninstall Hardware Tier 2 Support Computers, Printers,VOIP Phones
EDUCATION AND CERTIFICATIONS:
• BS in Psychology, University of Phoenix, (expected to complete spring of 2018)
• Security + Certification
• Information Systems Technician Training, 440 hours, United States Navy
• Tactical Computers and Network Operator Training, 161 hours, Unites States Navy
• Electronics Core Apprentice Technical Training, 141 hours, United States Navy
COMPUTER SKILLS:
• Microsoft Programs:Word, Excel, Power Point, Microsoft SharePoint, Microsoft Access
• Operating Systems: Windows, Unix, Mac, SUN Solaris

2. JUSTIN WACASTER RESUME PAGE 2
PROFESSIONAL EXPERIENCE:
Cognitive Medical Systems, San Diego, CAAugust 2014 – Present
- Help Desk Technician
 Created, managed, and resolved over 13,000 tickets while achieving 100% customer
satisfaction rating across 6 vendors. (Health Net, Blue Cross, PGBA Tricare, etc.)
 Developed online database and tech manuals; containing standard operating procedures
for more than 50 unique issues.
 Immensely improved overall efficiency by responding to users immediately with simple
precise steps to resolve their issues, resulting in the users being able to perform their
duties and assist fellow veterans as quickly as possible.
Naval Computer and Telecommunications Station, San Diego, CA Sep 2013 – August 2014
- Desk Top Technician
• Superior Technical ability resulted in the timely resolution of over 500 service requests
promoting mission readiness to 230 affiliated commands.
• Installed, configured, maintained, and troubleshot network and application server
hardware, operating system software, and peripheral network equipment worth over
$200,000.
• Meticulous auditor with keen organizational skills and attention to detail resulting in
100% accountability for 400 vital networking items keeping mission readiness at its peak.
• Provided guidance and oversight advice to project leadership to influence the technical
strategies, procedures, and plans to implement requirements across 14 Government
Domains.
• Served as a systems/network administrator with responsibility for designing and
executing the total breadth of system/network operations of the center to ensure
continuous availability and accessibility of the command’s LAN/WAN systems.
Defense Intelligence Agency, Pearl Harbor, HI May 2010 – Mar 2013
- SystemAdministrator
• Led 20 joint-service members in resolving over 950 trouble tickets, providing superior
support to over 330,000 coalition customers and war-fighters in the Pacific.
• Oversaw and repaired more than 2,500 system failures caused by software and hardware
deficiencies.
• Implemented procedures to meet site requirements by configuring the computers,
subsystems, and peripherals involved.
• Maintained and monitored the security access management accounts for 18 servers.
• Trained and qualified over 30 military personnel for positions such as Network
Operations Center Watch Officer and Help Desk Technician resulting in improved
efficiency and operational readiness.