1. Francis J. Bartoszak
francis.j.bartoszak@outlook.com
603-923-9565
Qualifications:
 12 years experience in computer hardware, software, network systems, and the setup, configuration, use, and trouble
shooting of computer systems
 11 years experience in a 24x7 environment with the U.S. Navy.
 Proficient in the use of RSA SecurID and Mobileiron software
 Experienced in VMWare and proficient Microsoft Windows Server and Workstation OS.
 Proficient in Active Directory, creating managing group policy, MS Exchange.
Experience:
Dec 2015 – Present Contractor Agent, IT Help Desk, Liberty Mutual
 Provided clear, friendly, and professional technical support.
 Supported company and privately owned mobile devices, Virtual Desktops, desktops, and laptops.
 Resolved customer mobile device issues with RSA SecurID authentication system and MobileIron software.
 Diagnosed and fixed customer incidents with Microsoft Suite products includingOffice, Outlook and Lync.
 Diagnosed and fixed customer incidents involvingVirtual Desktop Enviroments using VMware vSphere and Citrix Director.
Apr 2015 – Oct 2015 Computer Technician, NCS Global Inc.
 Tested computers to see if anything was able to be resold, parted out, or scrapped.
Nov 2003 - Dec 2014 Information System Technician U.S. Navy
 Maintained twelve servers on two separate DoD networks supporting 5,000 end users.
 Managed 27 switches and 1,283 desktop computers ensuring updates were installed.
 Built and maintained a Secure DoD network for a Joint Forces Command using VMWare
 Installed, configured, and maintained two Cisco routers and switches.
 Created 2 Domain controllers, an exchange server, and a file server using VMWare vSphere.
 Held Top Secret security clearence
Education:
Southern New Hampshire University 2015-Present
Working towards a Bachelors of Science in Information Technology with a concentration in Network and Telecommunications.
I am receiving a foundation in essential IT principles with courses such as Intro to UNIX/LINUX Operating System, Cybersecurity and
Information Assurance and Digital Commerce and eBusiness.
Navy Enlistment Classification -2791 – SYSTEM ADMINISTRATOR 2012
Network Administrator experienced in the functional areas of configuration systems and performance management. Managed and
maintained internal site networks, to include but not limited to MS Exchange and Windows Operating systems. Understands and
administers general security concepts. Identifies potential risks, monitors activity, secures network environments, and enforces security
policies and procedures.