Negotiation is the key to getting what you want and deserve. This talk will provide the most influential ideas in business regarding negotiation and empower the audience to be effective negotiators.
In UX we negotiate on behalf of users throughout the development life cycle. We do this as we work with team members, stakeholders and clients; and those skills are especially helpful when we make difficult-to-hear recommendations. Unfortunately, many of us are not taught skills that will help us negotiate well.
This session will provide the audience with tools to become effective negotiators in their personal and professional lives.
The document discusses how employers may check applicants' social media profiles and how this could impact hiring decisions. It advises putting one's best foot forward on social media by only sharing professional, positive content without things like dramatic behavior or alcohol use that employers may find objectionable. When unsure about sharing something online, the golden rule is to consider how it may appear to potential employers and emphasize personality while avoiding anything too risky.
Alen Mayer is a sales trainer, author, and coach who has 22 years of experience in international sales and business development. He has authored 7 sales books including "Selling for Introverts" and "Introverts in Business". The document discusses 18 common myths about introverts in business and sales, providing the truths and realities about introversion. It encourages introverts to respect themselves for who they are and debunks the idea that introversion needs to be cured. The document advertises Alen Mayer's upcoming 6-week master class on selling for introverts starting on September 28th.
Customer Service, Compassion, and ComputersDon Crawley
Learn the five principles of IT customer service, plus emotional intelligence, how to deal with difficult customers, how to say "no" without alienating your customer, and stress management for IT professionals in this deck based on the one-day seminar "Customer Service, Compassion, and Computers: Making Them Work Together to Enhance Customer Relationships."
Social Media - examples of what works and whyFarhan Lalji
The document discusses social media marketing strategies. It emphasizes building trust with transparency and truthfulness. It also stresses using the appropriate social media tools based on the target audience and goals. Additionally, it recommends providing valuable benefits to users rather than focusing solely on short-term monetary gains. The key aspects are building trust, using transparency, selecting the right tools, and creating win-win benefits for both business and customers.
How to Deal with Difficult End Users and Other CustomersDon Crawley
Learn techniques for dealing with difficult people, especially when they're your end users or clients. Learn how to handle talkative customers or dishonesst customers. Also, learn when and how to fire a customer. (Presented at IT Nation Explore 2019)
How to kill your business with one tweet!
Do you know how to use Social Media properly? Can you tell what will help and hinder your business? Learn to spot issues before they arise by reviewing some of the astonishing ways others have failed before.
Jonathan's presentation identifies things people do wrong on social media but viewers will walk away with some practical tips on what they can and should do to avoid the pitfalls.
This document outlines a presentation on public speaking and communication skills. The agenda includes discussing why public speaking is important, why people avoid it, strategies for overcoming fears, and resources for improving skills. Some key points are that public speaking can help people stand out, improve leadership abilities, and boost confidence. Common fears include not being perfect, comparisons to others, and failure. The presentation recommends starting small, accepting mistakes, and using organizations like Toastmasters to develop skills.
The document discusses how employers may check applicants' social media profiles and how this could impact hiring decisions. It advises putting one's best foot forward on social media by only sharing professional, positive content without things like dramatic behavior or alcohol use that employers may find objectionable. When unsure about sharing something online, the golden rule is to consider how it may appear to potential employers and emphasize personality while avoiding anything too risky.
Alen Mayer is a sales trainer, author, and coach who has 22 years of experience in international sales and business development. He has authored 7 sales books including "Selling for Introverts" and "Introverts in Business". The document discusses 18 common myths about introverts in business and sales, providing the truths and realities about introversion. It encourages introverts to respect themselves for who they are and debunks the idea that introversion needs to be cured. The document advertises Alen Mayer's upcoming 6-week master class on selling for introverts starting on September 28th.
Customer Service, Compassion, and ComputersDon Crawley
Learn the five principles of IT customer service, plus emotional intelligence, how to deal with difficult customers, how to say "no" without alienating your customer, and stress management for IT professionals in this deck based on the one-day seminar "Customer Service, Compassion, and Computers: Making Them Work Together to Enhance Customer Relationships."
Social Media - examples of what works and whyFarhan Lalji
The document discusses social media marketing strategies. It emphasizes building trust with transparency and truthfulness. It also stresses using the appropriate social media tools based on the target audience and goals. Additionally, it recommends providing valuable benefits to users rather than focusing solely on short-term monetary gains. The key aspects are building trust, using transparency, selecting the right tools, and creating win-win benefits for both business and customers.
How to Deal with Difficult End Users and Other CustomersDon Crawley
Learn techniques for dealing with difficult people, especially when they're your end users or clients. Learn how to handle talkative customers or dishonesst customers. Also, learn when and how to fire a customer. (Presented at IT Nation Explore 2019)
How to kill your business with one tweet!
Do you know how to use Social Media properly? Can you tell what will help and hinder your business? Learn to spot issues before they arise by reviewing some of the astonishing ways others have failed before.
Jonathan's presentation identifies things people do wrong on social media but viewers will walk away with some practical tips on what they can and should do to avoid the pitfalls.
This document outlines a presentation on public speaking and communication skills. The agenda includes discussing why public speaking is important, why people avoid it, strategies for overcoming fears, and resources for improving skills. Some key points are that public speaking can help people stand out, improve leadership abilities, and boost confidence. Common fears include not being perfect, comparisons to others, and failure. The presentation recommends starting small, accepting mistakes, and using organizations like Toastmasters to develop skills.
Using Stories in Nonprofit Marketing - How to Perk Up Boring Donor ProfilesKivi Leroux Miller
The document discusses how to write effective planned giving donor profiles that tell compelling stories. It provides tips on structuring profiles as stories with acts of introduction, obstacles, and resolution. Interview questions are suggested to uncover interesting anecdotes and insights about donors to engage readers. Profiles should focus on donors' personalities and motivations rather than just facts about the cause.
The document discusses different types of freelancers and employment situations: freelancers, nine-to-fivers (full-time employees), and moonlighters (those with a full-time job and freelance work). It examines the pros and cons of each approach, including the responsibilities, freedoms, and challenges involved in freelancing full-time versus having other types of employment arrangements. The document provides advice for aspiring freelancers on how to price services, manage client relationships, and effectively market themselves through in-person networking and community involvement.
This document discusses differences between German and American communication styles. Germans tend to be more direct and focus on facts, while Americans may present opinions without facts. Germans see direct criticism as honest and responsible, while Americans may take it personally. Germans prioritize truth over saving face and see mistakes as opportunities for improvement. Americans seek compliments and prefer indirectness over direct criticism. These differences can lead to misunderstandings between German and American business partners.
1) The document discusses the importance of having the right people on the bus, or in leadership positions within an organization, and the wrong people off the bus.
2) It notes that with the right people, problems of motivation and management largely disappear, as these individuals are self-motivated to achieve great results.
3) The document examines case studies of Wells Fargo and Bank of America, finding that Wells Fargo's focus on recruiting strong talent at all levels led to far superior long-term performance compared to Bank of America.
Persuasion: 6 Ways to Influence People (and how to say no)Yee Pam
We might not all be sales oriented, but all of us would have to persuade someone at a point. Based on the book by Robert Cialdini, here are the 6 rules of influencing others (and how you can avoid being influenced).
Building confidence and defeating imposter syndromeHeather Tovey
This document summarizes a mentorship workshop on building confidence and defeating impostor syndrome. The workshop includes activities such as forming a support group to share experiences with impostor syndrome, writing about personal values to combat stereotype threat, practicing talking about accomplishments, and creating a 30-second personal introduction to feel more comfortable promoting oneself. The goal is to help participants manage feelings of fraudulence through community support and reflection on strengths.
The document provides tips for non-profits to build community and engage supporters using social media and web marketing tools. It suggests being transparent about campaigns, telling stories to personalize the cause, introducing supporters to each other online and offline, and analyzing web and social media analytics to improve outreach efforts. The tips are presented by Sloane Berrent to help non-profits strengthen engagement and fundraising.
Latpro.com shed some insight on the six types of managing styles, and how to deal with them. Check out this presentation for a bite sized overview. Head over to http://learn.latpro.com/the-six-different-types-of-managers/ to learn more about these differing styles, then check out justinhughesmythics.org to catch up on Justin's Blog!
Plagiarism - How it Happens and Ways to Prevent itPAVAN CHOUDARY
The document discusses different types of "credit poaching", which is when someone takes credit for an idea or work that belongs to someone else. It outlines 8 common "strokes" or tactics that "Viles" use to poach credit, such as claiming an idea was a team effort, claiming to be working on an idea without delivering, or taking credit for the work of past colleagues. It provides advice to help people document their ideas to prevent credit poaching, as well as advice for Viles to focus on their own merit rather than taking credit, and advice for leaders to properly recognize original innovators.
Avoid a Crisis: How to be Safe, Sensible and Professional OnlineSu Butcher
This document contains a presentation on using social media professionally. It provides tips on how to avoid crises and stay safe, sensible and professional online. The presentation emphasizes six rules: (1) Don't lie, be yourself (2) Don't pry, protect your privacy (3) Don't cheat, look out for cheats (4) Can't delete, think twice (5) Don't steal, be trustworthy (6) Don't reveal, keep secrets. It includes examples and explanations for each rule as well as questions to help illustrate how to properly handle different social media situations.
Presentation by Su Butcher at the SPRA Conference 2018 held at Eastwood Hall, Eastwood, Nottinghamshire on the 20th June 2018. More information: https://spra.co.uk/events/spra-conference-awards-2018/
This document outlines the topics and activities covered in an ethics journalism class. The instructor is Bill Mitchell and the class takes place at Northeastern University. The class will include discussing a recent error in the Boston Globe, an oral presentation on hashtags, reviewing personal ethics guidelines and assigned readings, and discussing upcoming assignments. There will also be a 10 minute break and a review of the principles of truth, minimizing harm, independence and accountability.
A 20-minute talk on overcoming impostor syndrome -- the persistent feeling that you're not qualified to be doing whatever you're doing, and everyone's going to find out you're a fake any minute now.
50 Tweetable Marketing Quotes Your Followers Will LoveWishpond
This document contains 50 marketing quotes that can be tweeted. It instructs the user to click a button to easily tweet an image of the quote. Some example quotes promoted for tweeting include "Content with relevant images gets 94% more views than content without relevant images" and "Motivation is what gets you started. Habit is what keeps you going." The document is a slide deck containing easily tweetable marketing quotes and images.
From PodCamp Ohio 2. Each slide transitions to the next with a sliding effect, revealing it to be a giant, seamless template.
"Don't spam me, bro!" Tips, tricks, tools, and thought-provoking ideas for building a community around your organization through Twitter, but minus the spamming.
This document appears to be a slide presentation about influencing others' thinking and decision making. It discusses directing others' thinking by getting them to agree with your ideas. It provides examples of asking different types of questions to understand situations from different perspectives. It also discusses guiding others through the buyer's journey and decision process, helping them generate options and make a choice. The presentation aims to provide strategies for overcoming resistance, challenging constraints, and connecting with others' objectives to influence their thinking.
We live in a world of increasing complexity. To succeed in life and achieve our goals at work we need to be able to cut through complexity. Custting through complexity is really cutting through CRAP.
C = Constraints
R = Rules,
A = Attitudes and
P = Problems
Creativity and Copywriting - CreativityMargery Lynn
Creativity is about creation and originality. It can't exist without both. I believe creativity is a skill; one that can be enhanced through the right behaviour and attitude.
Become a Better Negotiator: Getting Past NoMBA ASAP
A generation ago decisions were made hierarchically
People at the top gave the orders and the people on the bottom simply followed them.
That is changing: in family, work, politics negotiation is becoming the preeminent form of decision making.
The direction of one's life and influence is becoming more participatory.
The document discusses gossip and rumors in the workplace, defining gossip as talking about another person's private information usually in a negative way, and rumors as unverified information that spreads among uncertain people. It notes both the positive and negative impacts of gossip and rumors, and provides tips for ignoring, confronting, or letting rumors run their course to avoid spreading misinformation in the office.
Using Stories in Nonprofit Marketing - How to Perk Up Boring Donor ProfilesKivi Leroux Miller
The document discusses how to write effective planned giving donor profiles that tell compelling stories. It provides tips on structuring profiles as stories with acts of introduction, obstacles, and resolution. Interview questions are suggested to uncover interesting anecdotes and insights about donors to engage readers. Profiles should focus on donors' personalities and motivations rather than just facts about the cause.
The document discusses different types of freelancers and employment situations: freelancers, nine-to-fivers (full-time employees), and moonlighters (those with a full-time job and freelance work). It examines the pros and cons of each approach, including the responsibilities, freedoms, and challenges involved in freelancing full-time versus having other types of employment arrangements. The document provides advice for aspiring freelancers on how to price services, manage client relationships, and effectively market themselves through in-person networking and community involvement.
This document discusses differences between German and American communication styles. Germans tend to be more direct and focus on facts, while Americans may present opinions without facts. Germans see direct criticism as honest and responsible, while Americans may take it personally. Germans prioritize truth over saving face and see mistakes as opportunities for improvement. Americans seek compliments and prefer indirectness over direct criticism. These differences can lead to misunderstandings between German and American business partners.
1) The document discusses the importance of having the right people on the bus, or in leadership positions within an organization, and the wrong people off the bus.
2) It notes that with the right people, problems of motivation and management largely disappear, as these individuals are self-motivated to achieve great results.
3) The document examines case studies of Wells Fargo and Bank of America, finding that Wells Fargo's focus on recruiting strong talent at all levels led to far superior long-term performance compared to Bank of America.
Persuasion: 6 Ways to Influence People (and how to say no)Yee Pam
We might not all be sales oriented, but all of us would have to persuade someone at a point. Based on the book by Robert Cialdini, here are the 6 rules of influencing others (and how you can avoid being influenced).
Building confidence and defeating imposter syndromeHeather Tovey
This document summarizes a mentorship workshop on building confidence and defeating impostor syndrome. The workshop includes activities such as forming a support group to share experiences with impostor syndrome, writing about personal values to combat stereotype threat, practicing talking about accomplishments, and creating a 30-second personal introduction to feel more comfortable promoting oneself. The goal is to help participants manage feelings of fraudulence through community support and reflection on strengths.
The document provides tips for non-profits to build community and engage supporters using social media and web marketing tools. It suggests being transparent about campaigns, telling stories to personalize the cause, introducing supporters to each other online and offline, and analyzing web and social media analytics to improve outreach efforts. The tips are presented by Sloane Berrent to help non-profits strengthen engagement and fundraising.
Latpro.com shed some insight on the six types of managing styles, and how to deal with them. Check out this presentation for a bite sized overview. Head over to http://learn.latpro.com/the-six-different-types-of-managers/ to learn more about these differing styles, then check out justinhughesmythics.org to catch up on Justin's Blog!
Plagiarism - How it Happens and Ways to Prevent itPAVAN CHOUDARY
The document discusses different types of "credit poaching", which is when someone takes credit for an idea or work that belongs to someone else. It outlines 8 common "strokes" or tactics that "Viles" use to poach credit, such as claiming an idea was a team effort, claiming to be working on an idea without delivering, or taking credit for the work of past colleagues. It provides advice to help people document their ideas to prevent credit poaching, as well as advice for Viles to focus on their own merit rather than taking credit, and advice for leaders to properly recognize original innovators.
Avoid a Crisis: How to be Safe, Sensible and Professional OnlineSu Butcher
This document contains a presentation on using social media professionally. It provides tips on how to avoid crises and stay safe, sensible and professional online. The presentation emphasizes six rules: (1) Don't lie, be yourself (2) Don't pry, protect your privacy (3) Don't cheat, look out for cheats (4) Can't delete, think twice (5) Don't steal, be trustworthy (6) Don't reveal, keep secrets. It includes examples and explanations for each rule as well as questions to help illustrate how to properly handle different social media situations.
Presentation by Su Butcher at the SPRA Conference 2018 held at Eastwood Hall, Eastwood, Nottinghamshire on the 20th June 2018. More information: https://spra.co.uk/events/spra-conference-awards-2018/
This document outlines the topics and activities covered in an ethics journalism class. The instructor is Bill Mitchell and the class takes place at Northeastern University. The class will include discussing a recent error in the Boston Globe, an oral presentation on hashtags, reviewing personal ethics guidelines and assigned readings, and discussing upcoming assignments. There will also be a 10 minute break and a review of the principles of truth, minimizing harm, independence and accountability.
A 20-minute talk on overcoming impostor syndrome -- the persistent feeling that you're not qualified to be doing whatever you're doing, and everyone's going to find out you're a fake any minute now.
50 Tweetable Marketing Quotes Your Followers Will LoveWishpond
This document contains 50 marketing quotes that can be tweeted. It instructs the user to click a button to easily tweet an image of the quote. Some example quotes promoted for tweeting include "Content with relevant images gets 94% more views than content without relevant images" and "Motivation is what gets you started. Habit is what keeps you going." The document is a slide deck containing easily tweetable marketing quotes and images.
From PodCamp Ohio 2. Each slide transitions to the next with a sliding effect, revealing it to be a giant, seamless template.
"Don't spam me, bro!" Tips, tricks, tools, and thought-provoking ideas for building a community around your organization through Twitter, but minus the spamming.
This document appears to be a slide presentation about influencing others' thinking and decision making. It discusses directing others' thinking by getting them to agree with your ideas. It provides examples of asking different types of questions to understand situations from different perspectives. It also discusses guiding others through the buyer's journey and decision process, helping them generate options and make a choice. The presentation aims to provide strategies for overcoming resistance, challenging constraints, and connecting with others' objectives to influence their thinking.
We live in a world of increasing complexity. To succeed in life and achieve our goals at work we need to be able to cut through complexity. Custting through complexity is really cutting through CRAP.
C = Constraints
R = Rules,
A = Attitudes and
P = Problems
Creativity and Copywriting - CreativityMargery Lynn
Creativity is about creation and originality. It can't exist without both. I believe creativity is a skill; one that can be enhanced through the right behaviour and attitude.
Become a Better Negotiator: Getting Past NoMBA ASAP
A generation ago decisions were made hierarchically
People at the top gave the orders and the people on the bottom simply followed them.
That is changing: in family, work, politics negotiation is becoming the preeminent form of decision making.
The direction of one's life and influence is becoming more participatory.
The document discusses gossip and rumors in the workplace, defining gossip as talking about another person's private information usually in a negative way, and rumors as unverified information that spreads among uncertain people. It notes both the positive and negative impacts of gossip and rumors, and provides tips for ignoring, confronting, or letting rumors run their course to avoid spreading misinformation in the office.
Empower Yourself: Negotiate for the User (Carol Smith)uxpa-dc
Carol Smith presented on negotiating for users. She emphasized preparing with research on the other parties, focusing on shared interests rather than positions, and inventing multiple options. Having a strong best alternative to a negotiated agreement (BATNA) gives more power in negotiations. Smith provided examples of negotiations and how preparing one's BATNA can lead to better outcomes for both business goals and user experience.
Empower Yourself: Negotiate For The User - UserFocus 2012Carol Smith
Carol Smith presented on negotiating for users. She emphasized preparing with research on the other parties, focusing on shared interests rather than positions, and inventing multiple options. Having a strong best alternative to a negotiated agreement (BATNA) gives more power in negotiations. Smith provided examples of negotiations and highlighted remembering your BATNA, finding compromises, and practicing negotiations.
Jim Proce - Credibility, Hard Questions, &Trust - 2018 PWX Presentation (vers...Jim Proce
Based on the article of the same name, published in December of 2017, Jim Proce presents the topic at APWA 2018 PWX and TPWA 2018. Credibility, Hard Questions and Trust!
This document provides guidance on preparing for and conducting media interviews. It discusses understanding the media and their deadlines and goals. It emphasizes the importance of preparing key messages and facts in advance. It outlines best practices for interacting with reporters, including negotiating an "interview contract", directly answering questions, staying on message, and following up afterwards. The overall goal is to help spokespeople feel confident and in control during interviews to effectively communicate their messages to the public.
This document provides an overview of a presentation on digital tools for personal brands. It discusses understanding personal brands and digital identity, appreciating social capital and trust, applying brand knowledge to online identities, and tools for establishing a personal brand such as Followerwonk and Canva. It also covers finding your voice, storytelling with words and pictures on social media, and tips for taking better photos with smartphones and selfies.
Thank you for your question. Unfortunately we are out of time for Q&A today. Please feel free to enter any additional questions you have in the exit survey. We will do our best to follow up individually.
Personal - Professional Mix in Social Media: For NonprofitsKivi Leroux Miller
How nonprofits can find the right mix of personal and professional for their social media profiles. From a Nonprofit Marketing Guide.com webinar in July 2009.
Join Ansley Sudderth, Social Media Training and Communications Coordinator, and Nadeen Green, Senior Counsel for For Rent Media Solutions™, as they share Fair Housing do's and don'ts pertaining to social media.
The Three Fates: Weaving Research Into a Product’s Destinysusiesimondaniels
From Fluxible 2015, Janice de Jong, Julia Thompson, and Susan Simon Daniels share a workshop on how to create a plan for weaving research into your product’s destiny and spinning out a meaningful user experience. Learn about trends forecasting, exploratory research and usability testing your customers' experience.
Whether negotiations are everyday matters, or a bigger, more structured deals, making the most of these conversations is imperative. Learn to identify your own default negotiating style, prep for a negotiation informationally and psychologically, maneuver through the negotiation with poise, and close the deal.
Guest Speaker: Selena Rezvani, VP of Consulting and Research, Be Leaderly.
This document summarizes an agenda for a workshop on social media success principles inspired by Einstein. The workshop covers:
1) Eight principles for social media success based on a presentation by Beth Kanter, including listening first, engaging and building relationships, making content easy to spread, and using the right metrics.
2) Applying these principles to causes using the Causes online activism platform, which has 60 million users and facilitates fundraising and petitions.
3) A discussion of how to implement the principles, allocating staff time, understanding organizational culture, and doing small pilots to iterate on strategies.
How To Use Social Media For Business Part 1 of 2Jeff Schneider
The document discusses how to effectively use social media for business. It introduces Jeff Schneider, founder of Marketing Ninjas, and discusses the importance of becoming a trusted authority. It outlines the current social media landscape, focusing on the top 5 platforms: Facebook, Twitter, LinkedIn, YouTube, and Google+. It emphasizes that social media is a communication tool to build relationships, not directly for sales.
In the world of Web 2.0, anyone can claim to be a social media guru. How do you differentiate between a scam artist and a sage? How do you separate the snake oil from the substance?
The document provides 10 career tips for investment banking (IB) professionals, beginning with thinking strategically before tactically, developing leadership skills, and caring about others' perspectives. It emphasizes cultivating teamwork, building networks, maintaining a positive attitude, gaining experience through deals, understanding business value, adhering to ethics, and exceeding work standards. A bonus tip is to give back through time and donations for lasting impact.
There are truths about how the world works that creatives don’t like to talk about. We get angry and frustrated when we’re not granted the power we think we deserve, but there are often good reasons the world works ‘against us.’ This talk takes these ideas head on, from how power truly works, to our unavoidable dependence on salesmanship skills, so we can convert them from frustrations into practical behaviors for empowerment and achieving our dreams at work.
This document provides tips for journalists on using social media for reporting. It discusses how social platforms like Facebook, Twitter, Pinterest, YouTube, Foursquare, Google+, and niche tools can be used to find story ideas, crowdsource information, engage with sources, and join conversations on topics. It emphasizes verifying information from social media, identifying yourself professionally, and managing your time well across multiple platforms.
When you combine the concept of outsourcing with the power of Internet-connected individuals, you have Crowd Sourcing. Companies are using crowd sourcing to raise funds for a start-ups, get product ideas for the next line of merchandise, and to solve problems that seem too big for the organization.
How can your company utilize crowd sourcing? In this workshop we will explore the following “crowd” topics and discuss how you can take advantage of this new technology-enabled workforce:
• Crowd Funding and Capital Raising
• Crowd Creativity and Idea/Content Generation
• Crowd Wisdom, Problem-solving and Decision-making
• Crowd Work
We’ll also discuss how to get your organization “crowd sourcing ready” so that when you find the right problem for this solution, you can jump right in with confidence.
Learning Objectives
What is CrowdSourcing and how can it apply to your business
How to use the “crowd” to get new ideas and designs for your organization
How CrowdFunding can be used to raise capital for research and development
UXPA 2023: Start Strong - Lessons learned from associate programs to platform...UXPA International
Imagine creating experiences for your rookie designers’ first couple years that are rewarding, enriching, and full of learning — without taking all your time or energy to manage. We’ll share techniques any team leader can put into practice using real-life examples from associate programs, apprenticeships, and internships.
Topics include onboarding, varied work challenges, developing multiple capabilities, buddy systems, group sharing, guest speakers, time with executives, and mentorship. We’ll also share how to operationalize learning, soft skills like communication and collaboration, setting boundaries, time management, achieving deep work, and more skills we all wish we were explicitly taught early on.
We’ll focus on modern-day associate programs, but even if you can’t create a full-fledged program, you’ll leave this session with ideas to use with your fledgling professionals. The benefits go beyond efficiency; it’s a foundation for culture, camaraderie, autonomy, and mastery.
UXPA 2023: Disrupting Inaccessibility: Applying A11Y-Focused Discovery & Idea...UXPA International
Digital advances are being made at a rapid-fire pace, yet disability inclusivity continues to fall short of the digital revolution. As the number of people living with disabilities rises, the time to take digital accessibility to the next level is now. Let’s disrupt inaccessibility together! Come hear about a multi-part discovery research and ideation project informing foundational UX designs for our customers. You’ll get insights from our unique study, which are widely applicable across industries, and walk away with tips and inspiration to kick off your own accessibility-focused discovery and ideation. Only YOU can prevent inaccessibility – are you in?
The document discusses the role of user experience (UX) in helping organizations score well on the environmental component of their ESG score. It provides examples of UX practices that can improve an organization's environmental impact, such as advocating for renewable energy sources, optimizing interaction designs to reduce data usage, shortening journey maps to minimize data transmission, using vector graphics instead of heavy file formats, loading content on demand to reduce page load size and emissions, and publishing reports on sustainability practices and carbon emissions.
UXPA 2023 Poster: The Two Tracks of UX Under Agile: Tactical and StrategicUXPA International
The document discusses two sub-tracks for UX under Agile: tactical and strategic. The tactical track focuses on quick tasks and improvements from sprint to sprint, reaching delivery quickly. The strategic track takes a mid-to-long term view through exploratory research to inform product vision and objectives. It recommends doing both tracks simultaneously when possible and prioritizing strategy to balance short-term delivery and long-term planning.
User experience can be drastically elevated by combining data science insights with user-based insights from research. Data analytics on its own can make themes and correlations difficult to explain and to provide accurate recommendations. For example, themes identified via large global surveys and usage data can be better understood with UX insights from focused user research, such as user interviews and/or cognitive walkthroughs. This presentation will highlight the complimentary nature of data science and UX and will focus on the benefits of bringing the two disciplines together. This will be buttressed with practical examples of enterprise projects and applications that combined data and skills from the two disciplines, guidance on how the two disciplines can better work together, and the skills needed to improve as a UX professional when working with data science teams.
UXPA 2023: UX Fracking: Using Mixed Methods to Extract Hidden InsightsUXPA International
Users do not always accurately describe what they mean or feel. There are many reasons for this, ranging from politeness to poor introspection, to lack of sufficient technical vocabulary. Fortunately, UX researchers have tools in their trade to deduce what was really meant. We call this UX Fracking, a mixed methods approach that is optimized for extracting hidden user insights. We will illustrate the dangers of inadequate, superficial research, and how this may lead to outcomes incapable of addressing the users’ core issues. We will explore ways to avoid these pitfalls by leveraging mixed research methods to test hypotheses about the users’ intent and needs. This starts with a thorough understanding of who the user is, their goals, and how they work today, to an approach that combines surveys, interviews, and comment analysis with behavioral observation, and finally, validating the newly discovered user insights with the users themselves.
UXPA 2023 Poster: Are virtual spaces the future of video conferencing?UXPA International
Virtual spaces are simulated environments that can range from VR to 2D interfaces, touted as the future of video conferencing. However, they may pose accessibility issues and not be preferred over traditional non-spatial platforms. While virtual spaces could enhance social connection, their complexity risks excluding some users. A combined platform allowing choice of interface could provide an improved experience while maintaining inclusiveness.
UXPA 2023: Learn how to get over personas by swiping right on user rolesUXPA International
This session walks through the concept of user roles as an alternative to personas as a means to generate and disseminate user insights for product development teams. We will describe the tools and methods used to create a research database organized by user roles, along with examples and short exercises to help attendees think through user roles within their own context.
By the end of the session, attendees should be aware of tools and approaches for:
Organizing user research information in a database
Disseminating user role information to product and design teams
Managing a user roles database as part of a long term UX Research program
If you’re ready to ditch personas but don’t know how, this session is for you!
We will present a case study that details our approach for replacing user personas with user roles for a multi-national SAAS company. We will take the audience on a journey that starts with an executive request for personas, travels through the tribulations of realizing personas suck, and concludes with convincing others to accept a new and innovative way to understand the people who use the product. Our key message is that personas lack real value for organizations that already understand the importance of empathizing with users. Building user-centered products requires easily accessible and well organized user insights. We will discuss defining users through a process of stakeholder consultation and content review, and structuring data around Jobs to Be Done and product interactions. We will also discuss the dissemination of user roles in our organization using relational databases, interactive dashboards and online wikis. Spoiler alert, our stakeholders loved user roles!
UXPA 2023: Experience Maps - A designer's framework for working in Agile team...UXPA International
Agile Methodology refers to software design and development methodologies centered around the idea of iterative design and development, where requirements and concepts evolve through collaboration between self-organizing cross-functional teams. Thus, Agile enables teams to deliver value faster, with greater quality and predictability, and greater aptitude to respond to change. With evolving product features every design sprint, designers & researchers find it difficult to follow the design process. This sometimes leads to designs delivered in haste or sub-par design artifacts which result in UX debt. UX debt is accumulated when design teams take actions or shortcuts to expedite the delivery of a piece of functionality or a project which later needs to be refactored. It is the result of prioritizing speedy delivery of design to the development team over a perfect experience journey. Experience Maps is a great tool to practice UX in Agile as well as manage UX Debt.
UXPA 2023: UX Enterprise Story: How to apply a UX process to a company withou...UXPA International
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Negotiating ux career final
1. If You Don't, He Will.
Negotiating Your UX Career
Carol Smith @carologic
2. Current Situation
• Prince Charming isn’t coming
• Privilege is real (male, white, social, etc.)
• Microagressions*
2
http://www.people.com/people/package/article/0,,20395222_20914989,00.html
*Responding to Sexist Microagressions:
http://everydayfeminism.com/2015/01/responses-to-sexist-microaggressions/
4. 83%
17%
Web Designers
By Gender (2009*)
Men Women
http://www.smashingmagazine.com/2010/11/12/gender-disparities-in-the-design-field/
*Findings From A List Apart Survey 2009 (no longer available online)
66.5% of the same respondents
stated there is “definitely not”
a gender bias in the
design field.
5. Closing the Gender Gap in UX – 2014 Survey
• Not statistically significant different!!
• Women 45 or younger make equal to or more than men
• Men over 45 make more than women
• 1355 Total Responses from 58 Countries
• Salary Data converted to US Dollars
5
http://uxpa.org/resources/past-salary-surveys
6. Knowledge is Power
• Disparities in negotiation skill and comfort
– Hurt your career
– Can hurt users
• Don’t be too much like Pollyanna
– World is not a safe friendly place
– Protect yourself and your goals
11. In UX Context
• Negotiation on behalf
of users for
– Prioritization
– Coordination
– Feature inclusion
– Wireframes to Final
Designs
11Wireframe: http://commons.wikimedia.org/wiki/File%3AWolfplex-Wiki-WorkshopsIdeaList-wireframe-20130929-v02.png
By Dereckson (Own work) [CC BY 3.0 (http://creativecommons.org/licenses/by/3.0)], via Wikimedia Commons
Bottom image: http://www.spydertrap.com/blog/2011/07/web-design-wireframes-plan-your-success/
17. Here’s the thing
Jay
• Offered $70,000 to start
• Negotiates his starting salary up
• Gets $77,000
Laura
• Offered $70,000 to start
• Doesn’t negotiate
- $70,000 is great
• Gets $70,000
Both get a raise of 3% each year
18. As they Continue to work
Jay
• After 5 yrs making $89,264
• After 10 $103,482
• After 15 $119,964
Laura
• After 5 yrs making $81,121
• After 10 $94,862
• After 15 $109,019
http://www.flickr.com/photos/12567713@N00/3386157971/sizes/o/in/photostream/
http://creativecommons.org/licenses/by-sa/2.0/ http://www.flickr.com/photos/12567713@N00/
23. • Identify your goals
• Set high expectations
• Understand value of your work experience
• Research who you are dealing with
• Until you are confident in yourself and your ask
Prepare
24. Know Your Facts
• Present research clearly
– Salary Surveys
– Similar job descriptions
– Current Situation
• UX Research
– Return on Investment (ROI)
– 100x more to fix system after release (Gilb, 1988)
– Jared Spool’s $300 Million Button
Bias, Randolph, G. and Deborah J. Mayhew. Cost-Justifying Usability: An Update for the Internet Age. 2005.
Spool, Jared. The $300 Million Button. January 14, 2009. http://www.uie.com/articles/three_hund_million_button/
25. • Misunderstandings can block confidence and trust
• Research to understand
– Perspective
– Preferred strategies
Who are you dealing with?
26. • Your style of negotiation learned at a young age
• Relationships
– Are you friends?
– Do you already dislike each other?
• Stereotypes (yours and theirs)
Your Perspective
27. Culture Matters
• Locally and Internationally
• Time and patience
• Personal space
• Nonverbal communication (e.g. eye Contact)
• Listening vs. talking
• Masculine-Feminine values
30. 2. Identify Your BATNA
Best Alternative
to a Negotiated Agreement
31. BATNA (Best Alternative to a Negotiation Agreement)
• Course of action that will be taken if:
– Current negotiations fail
– Agreement cannot be reached
Fisher, Roger and William L. Ury. (1981) “Getting to YES: Negotiating Agreement Without Giving In.” Penguin Group.
32. BATNA (Best Alternative to a Negotiation Agreement)
• Not the same as the walk away point
• What are you going to do?
• What makes you happy?
• BATNA does not include the other party
• Your alternative
Fisher, Roger and William L. Ury. (1981) “Getting to YES: Negotiating Agreement Without Giving In.” Penguin Group.
33. BATNA (cont)
• The better your BATNA, the greater your power
– Judge every offer against your BATNA
– Don’t have to disclose
• They have a strong BATNA?
– Best way to advance your respective interest
Fisher, Roger and William L. Ury. (1981) “Getting to YES: Negotiating Agreement Without Giving In.” Penguin Group.
34. BATNA Benefits
• Better standard to measure agreements
• Protects you from:
– Accepting terms too unfavorable
– Rejecting terms in your interest to accept
• Gives you permission to explore creative solutions
Fisher, Roger and William L. Ury. (1981) “Getting to YES: Negotiating Agreement Without Giving In.” Penguin Group.
36. • Delivery is clear
• From someone we trust:
– Street cred
– Knows where we’re coming from
When do we Best Hear a Message?
http://www.flickr.com/photos/cizake/4164756091/sizes/o/in/photostream/
http://www.flickr.com/photos/cizake/
37. Make Yourself Heard
• Come from a place of authority
• Consider your appearance
• Use your credentials
• Use their tactics as needed
• Avoid becoming negative about previous experience
40. Take a Moment – Find Your Seat
1.Chair
2.Other end
– Reserve for the guest/presenter
3.Flanking Position
– Influence flow, assist Chair
4.Middle Few
– Soften or mitigate opposition
– Near Chair and your opposition has to talk over or through you.
1 2
43
3
Richard Winters, MD, http://www.richardwinters.com/seats
Where Do You Sit In A Meeting? The 4 Power Positions
41. Your Approach – Deal With Facts
• Tell the story of your career
• Agree to the job description, expectations, etc.
• Clarify breaks in work, etc.
Shell, Richard G. (2006) Bargaining for Advantage: Negotiation Strategies for Reasonable People. Penguin Group
42. Keep Emotions Level
• Positive - other party wonders if "losing"
• Negativity makes tense situations
43. Deflect attempts at intimidation or aggression
http://www.flickr.com/photos/trunglq/2561055473/sizes/z/in/photostream/
http://www.flickr.com/photos/trunglq/
44. Be Your Own Advocate
• Set your sights high, but know your bottom line
• Understand your options and role in outcome
• BATNA
• Continue to develop
• Use if needed
Shell, Richard G. (2006) Bargaining for Advantage: Negotiation Strategies for Reasonable People. Penguin Group
45. • Be Collaborative and Problem Solving
– Discuss shared goals
– Communicate effectively about your wants and goals
• Be a Good Listener
• Resolve tough issues using fair standards and criteria (salary survey,
etc.)
• Find the best solution for both parties
Get Them to Say Yes
46. Negotiate!
• Do not accept the first offer – ask for more
– Concerned about greed?
– Think about others – ask because other’s can’t
– 'A rising tide lifts all the boats'
46
47. Three Steps
1. Prepare - Research
2. BATNA (Best Alternative to a Negotiated Agreement)
3. Control the message
47
48. Be the Solution
• Help others around you
• Tell others that negotiation is an option
• Support people when they are unsuccessful
• Speak up!
48
53. • Babcock, L. and Sara Laschever. (2008). “Ask For It: How Women can use the Power of
Negotiation to Get What They Really Want.” Bantam Books.
• Godin, Seth. (2010) “Linchpin: Are you Indispensable?” Penguin Group.
• Ury. William L. (1991) “Getting Past NO: Negotiating in Difficult Situations.” Bantam.
• Fisher, Roger and William L. Ury. (1981) “Getting to YES: Negotiating Agreement Without
Giving In.” Penguin Group.
• Kennedy, Gavin. (2004). “Essential Negotiation.” The Economist and Profile Books LTD.
• Lavington, Camille. (2004) “You’ve Only Got Three Seconds: How to make the right
impression in your business and social life.” Doubleday.
• Lewicki, Roy J., et. Al. (2004) “Essentials of Negotiation.” McGraw-Hill Irwin.
• Young, Ed. (2011) “Justice is served, but more so after lunch: how food-breaks sway the
decisions of judges.” Discover Magazine.
http://blogs.discovermagazine.com/notrocketscience/2011/04/11/justice-is-served-but-more-
so-after-lunch-how-food-breaks-sway-the-decisions-of-judges/ Retrieved on October 24, 2011.
References
Editor's Notes
According to Findings From A List Apart Survey 2009, a poll created by and for Web designers, 82.6% of Web designers are male. Ironically, 66.5% of the same respondents stated there is “definitely not” a gender bias in the design field.
http://www.smashingmagazine.com/2010/11/12/gender-disparities-in-the-design-field/
When asked to pick metaphors for the process of negotiating, men picked "winning a ballgame" and a "wrestling match," while women picked "going to the dentist."
Time Differences- Two different orientations to time exist across the world: monchronic and polychronic.
Personal Space- Certain cultures, including Mediterranean, Arab, and Latin American, are more tactile and allow more touching. Asian, indigenous American, Canadian, and U.S. cultures tend to discourage touching outside of intimate situations. Certain cultures allow cross-gender touching, including the United States, while same-gender touching is less acceptable. These rules change in Japan, where women are frequently seen holding hands, but not men. In the Mediterranean, it is common to see men holding hands or touching in public, but not women. Greeting rituals fit with these patterns, so awareness of local norms is important for negotiators.
Eye Contact- In United States and Canadian dominant culture settings as well as many Arab cultures, eye contact is taken as a sign of reliability and trustworthiness. In North American indigenous settings, eye contact may be seen as disrespectful and inappropriate. Similarly, in Asian settings, looking down is usually interpreted as a sign of respect. Beyond these generalizations is a great deal of complexity. Lederach observes, for example, that in Central America, a slight movement of the eyes may indicate embarrassment, showing respect, or disagreement."[5]
Nonverbal communication- In intercultural studies, Japanese negotiators have been observed to use the most silence, Americans a moderate amount, and Brazilians almost none at all.[6] Touching may convey closeness in some contexts and create offense in others.
Power Distance- power distance to describe the degree of deference and acceptance of unequal power between people.Cultures where there is a comfort with high power distance are those where some people are considered superior to others because of their social status, gender, race, age, education, birth, personal achievements, family background or other factors. Cultures with low power distance tend to assume equality among people, and focus more on earned status than ascribed status.
Uncertainty Avoidance- has to do with the way national cultures relate to uncertainty and ambiguity, and therefore, how well they may adapt to change. Generally, countries that show the most discomfort with ambiguity and uncertainty include Arab, Muslim, and traditional African countries, where high value is placed on conformity and safety, risk avoidance, and reliance on formal rules and rituals. Trust tends to be vested only in close family and friends. It may be difficult for outsider negotiators to establish relationships of confidence and trust with members of these national cultures.
Masculine-Feminine- the degree to which a culture values assertiveness or nurturing and social support. The terms also refer to the degree to which socially prescribed roles operate for men and women. Hofstede rated countries and regions such as Japan and Latin America as preferring values of assertiveness, task-orientation, and achievement. In these cultures, there tend to be more rigid gender roles and "live to work" orientations. In countries and regions rated feminine such as Scandinavia, Thailand, and Portugal, values of cooperation, nurturing, and relationship solidarity with those less fortunate prevail, and the ethic is more one of "work to live."
Maria 7 years of experience
Job search as she’d like to try something new (same city)
Finds a company and position she likes and applies
Phone interview goes well
In person interview goes very well
Receives an offer of 95k per year with 2 weeks vacation
This is a raise, but she’s not excited. She expected more – she had heard a raise of 10-20% was possible with a job change.
Should she negotiate?
The Power Position- The power position is at the head of the table. Everyone in the meeting can see you. From this seat you can best facilitate the flow of the meeting.
The other end- The seat immediately opposite the Chair is the second power position. This seat tends to be reserved for the guest. It is visible to all and a good location for people who need to pop into the meeting to present specific items on the agenda.
The Flanking Position-The individuals who sit next to the Chair have the ear of the Chair. When you sit in this position you can influence the flow of the meeting by assisting the Chair. You can draw attention towards or away from topics. You can prompt a speeding up or slowing down of the agenda.
The Middle Few- You may want to sit in the middle next to individuals with opposing view points to soften or mitigate their opposition. Sit closer to the Chair and your opposition has to talk over or through you.
Seating arrangements for negotiations should take norms for space into account. In general, Americans tend to talk with people seated opposite them, or at an angle. For the Chinese, these arrangements may lead them to feel alienated and uneasy. They may prefer to converse while sitting side by side.
If emotional ploys are used to intimidate you or the other party is being pushy or attacking there are options:
Ignore their attempts
Discuss the negotiation process and what you expect from them
Use a team to negotiate
Not everyone is intimidated by the same things
Team can help when emotions run high