Hands on Usability Testing (Jonathan Rubin) Mobile web vs app (Sharon Grubaugh) So you think you can moderate? (Andrew Schall) The hybrids are coming (John Whalen) Developing a User Interface for Large-Scale Surveys (Jennifer Beck & Elizabeth Sincalir) Usable Usability Reports (Dick Horst) Style Me Pretty: Impact First Impressions (Sarah Weise & Linna Manomaitis Ferguson) Behind Eyetracking: How the Brain Utilizies Its Eyes (Dixon Cleveland) Intelligent content a case study Adaptive Design, Adapted Adapted (Dara Pressley, Lindy Roux) Agile / UX (Luis Rodriguez) User Experience Evaluation of Surveys (Jennifer Romano Bergstrom & Ricardo Carvalho & Sarah Keaton & Jonathan Mendelson) Optimizing User Experience Across Devices with Responsive Web Design (Clarissa Peterson) Building Your UX Team Through Practical Usability Training (Jonathan Rubin & Angela Hooker) Developing Guidelines for Suites of Application (Rachel Sengers & Lesley Humphreys)