1. MELISSA NEAL
5511 Pecan Springs Road, Apt. 5308, San Antonio, Texas 78249 | (361) 688-2708
mneal_09@hotmail.com | www.linkedin.com/in/mneal0913
CAREER OBJECTIVE
Seeking an entry-level position in …
SUMMARY OF QUALIFICATIONS
 Over 6 years of experience providing customer service and resolving concerns
 Experience working in a multitasking, goal and detail oriented environment
 Adept at handling confidential information and programming
 Technical: Microsoft Office – Word, PowerPoint, Outlook
 Ability to key data at 60 WPM
EDUCATION
The University of Texas at San Antonio Graduated: May 2013
Bachelor of Arts in Criminal Justice, Minor in Sociology
Honors College Cumulative GPA: 3.73
EXPERIENCE
Risk Operations Analyst - Debit Card Fraud Prevention
J.P. Morgan & Chase, San Antonio, Texas February 2014-December 2014
 Analyzed more than 80 accounts daily for suspicious activity for signs of fraud
 Improved customer retention by providing customer assistance related to debit/ATM card
services
 Operated 5 banking programs efficiently providing accurate detailed notes in a timely manner
 Minimized losses by reviewing accounts, performing judgment and taking proactive measures
Sales Representative - TJMaxx, San Antonio, Texas June 2008-February 2014
 Provided over 5 years of excellent customer service including cashiering, customer complaints,
personal assistance, etc.
 Worked independently and closely with other employees in a multitasking environment
 Supervised and trained more than 10 new associates, focusing on customer service and store
operations
 Coordinated with 4 General Managers to increase sales by 5%, merchandize products and loss
prevention.
Intern - Kaliski Investigations, San Antonio, Texas August 2012-October 2012
 Prepared daily case reports and 2-3 data worksheets each week
 Assisted investigations with online research and physical field work
 Managed leadership for team of 6; arranged meetings, contact and assigned duties
ACTIVITIES AND HONORS
 National Society of Collegiate Scholars Spring 2010-Spring 2013
 Golden Key International Honor Society Fall 2011-Spring 2013
 Dean’s List, UTSA Fall 2009-Fall 2012
 Presidents List, UTSA Spring 2013