1. Melissa Yolanda Garcia
2126 Pin Oak Rd • Edinburg, Texas 78539 • 956-358-7264 • garcia.melissay@yaho.com
Education
The University of Texas – Rio Grande Valley, Edinburg, Texas
Bachelor ofBusiness Administration in Computer Information Systems
Anticipated: December 2016
Student Leadership and Honors:
Alpha Sigma Tau, Member Fall 2012 – Present
Vice President ofFinance (Spring 2014 – Fall 2015) / Director ofRecruitment (Spring 2013 – Fall
2014) / Director ofSpecial Events (Fall2012)
Edinburg High School Top 10% Scholarship,Recipient Fall 2011
Experience
Plains Capital Bank, Edinburg, Texas June 2010 – Present
CTR Specialist (May 2012 – Present) / BSA Analyst (December 2010 – August 2011) / Fraud
Specialist (June 2010 – December 2010)
 Cross-trained and promoted at a banking institution (formerly First National Bank) to various areas.
 As a (Currency Transaction Report) Specialist review transactions that exceed over $10K, file
appropriate documentation for review to follow company policies.
 File Suspicious Activity Reports for any transactions over $2K.
 Help management with training new hires (Tellers and CTR Specialists) review company policies
when interacting with large accounts or how to identify suspicious activity.
 As a (Bank Secrecy Act) Analyst, review all transactions from customers who have filed a
Suspicious Activity Report, back-track for three years prior from activity and create an excel
spreadsheet which monitors account.
 Collaborated with Tellers, CTR and Fraud Departments to ensure all communication was accurate
to move forward with appropriate measures to be executed by bank leadership.
 As a Fraud Specialist, focused on credit card and debit card activity, monitor suspicious activity
which was irregular for client.
 Communicate with customers to notify them about suspicious activity and provide options to
resolve issues and reassure clients that the bank will take measures to protect client’s account.
Edinburg Parks and Recreation, Edinburg, Texas
Program Monitor (Seasonal) May 2010 – December 2015
 Support seasonal sporting activities (girls volleyball, boys and girls basketball / baseball / softball /
tennis) during various periods throughout the year.
 Lead students ages 5 – 12 years of age with learning the fundamentals of sport, sportsmanship, and
drills to enhance their skills.
 Create lesson plan for the week to guide students and prepare parents on what will be reviewed with
their child during the week.
 Communicate with parents and student athletes regarding any concerns over conduct.
 Coordinate tournaments, communicate with various coaches and provide appropriate planning to
execute an effective event.
Skills
Communication: Confident with public speaking, experience training staff. Work well independently
and in a group. Effective when providing concise reports that summarize departmental status and goals.
Customer service oriented and capable of effectively resolving conflict resolution.
Computer: Microsoft Office, Word, Excel, PowerPoint, Outlook, Access, Visual Studios, Ubuntu,
VMware Player, ER Assistant, Kleopatra, Wireshark, Secure Shell