Pamela J. Lambert seeks a position in human resources management utilizing her education and experience. She has a Master's degree in General Human Resource Management and experience in training, customer service, data entry, and EDI software implementation and support. Her background includes positions in HR administration, retail management, and administrative assistance.

1. Pamela J. Lambert
26574 Dartmouth St, Apt 1 Madison Heights, MI 48071
(248) 607-3459 · poeticwonder@yahoo.com
SUMMARY OF QUALIFICATIONS
Received Master of Science in General Human Resource Management, June 30, 2015. Significant
experience in training, with a background in Electronic Data Interchange (EDI). Proven ability to work
with difficult situations and provide a high level of customer service. Demonstrates strong ability to work
with little supervision and able to produce meaningful results. Proven communication skills, including
writing and public speaking. Other skills include:
Customer Service Leadership Skills
Personnel Administration Personnel Training
Ability to Work Independently Outstanding Organizational Skills
EDI (Electronic Data Interchange) Able to Work in or Lead a Team
Team Builder Proficient with Alphanumeric data entry
Proficient with MS-Word, Excel, PowerPoint
EDUCATION
Master of Science in General Human Resource Management
Capella University, Minneapolis, MN June 30, 2015
Bachelor of Science in Business, specialization in HR Management June 30, 2012
Capella University, Minneapolis, MN
EMPLOYMENT HISTORY
Temporary Employee, Kelly Services, Independence, OH 11/2012-3/2015
Allstate Insurance, Old Brooklyn, OH 1/2013-3/2015
 Telemarketing
Penton Media, Cleveland, OH 5/2013-5/2013
 Collections calls to businesses for ads placed in magazines
 Escalation of communications
 MS Outlook
 MS Word
UZ Engineered Products, Cleveland, OH 11/2012-12/2012
 Data Entry invoices and purchase orders into an SAP financial management system
 Updated Excel expense reports for employees
 Document filing.
Shift Supervisor, CVS Pharmacy, North Royalton, OH 3/2007-9/2012
 Trained and supervised cashiers and co-op students
 Provided friendly, expedient customer service
 Maintained cash control records
 Conducted inventory control, as well as product and supply ordering
Crew member, GLS Management Inc/McDonald’s, Waterford, MI 11/2006-6/2008
 Provided excellent customer service to hundreds of customers
 Provided for the general cleanliness and safety of the restaurant.
Receiving Associate, Office Max, Waterford, MI 9/2003-2/2007
 Expeditious resolution of vendor returns and recalls
 Maintained inventory accuracy
 Provided excellent customer service and sales assistance

2. 2
 Utilized copy center equipment while assisting customers.
Administrative Assistant, Girl Scouts of Southeastern Michigan, Detroit, MI 2/2003-7/2003
 Supervised two co-op students
 Maintained product inventory
 Conducted inter-department sales
 Performed data entry using MS-Excel
 Created purchase orders
 Routed correspondence, financial aid applications and check requests
 Maintained meetings minutes and VP calendar
EDI Analyst, Dana Corp, Maumee, OH 6/2000-2/2001
 Created UINX scripts, using HP-UNIX, for the purpose of translating EDI data into mainframe file
formats, within GENTRAN for UNIX.
 Provided technical support/customer service to automotive suppliers for Dana Corp.
 Developed communications routines for numerous EDI trading partners.
 Developed EDI maps and created trading partner relationships, using GENTRAN.
EDI Analyst, Tenneco Automotive, Monroe, MI 7/1998-6/2000
 Responsible for training of plant personnel in EDI software
 Installed and implemented EDI software at Tenneco plants
 Provided internal customer assistance and technical support
 Created EDI maps for the translation of incoming data to a mainframe environment.
MILITARY SERVICE
U.S. Navy Honorably completed eight year Military Commitment
 Early Promotion due to Leadership Ability Reserve Payroll Management
 SECRET Security Clearance (Military) National Defense Medal
MEMBERSHIPS AND VOLUNTEER EXPERIENCE
Society for Human Resource Management (SHRM) 1/2013-1-2014
Rite of Christian Initiation of Adults (RCIA) 2012-PRESENT
Serving as training team member assisting parish priests in administration of education in the Catholic
rites of Initiation for adults returning to, or converting to the Catholic faith
Ohio Board of Elections 2012
Poll worker for General Elections of 2012, tasked with ensuring the privacy of voter, directing voters to
correct voting location, insuring safety and privacy of voting documents at close of polls
Washtenaw Literacy Project, Ann Arbor, MI Member/Tutor 1996-1998
Tutored immigrants in English as a Second Language and U.S. citizenship testing