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Michelle Landolt
167 Lindquist St.
Kingsburg, CA 93631
Phone: 559-690-0386
Job Function: Accounting & Finance, Clerical &
Administrative, Customer Service
Highest Education: Master’s Degree
(Graduation – 05/14/16)
Resume
Career Summary
Meticulous, excellent at juggling multiple tasks and working under pressure. Broad industry experience includes
insurance, accounting, marketing, and export customer service. I am trustworthy, respectful, responsible, fair, cares for
other, and loyal.
Keywords: Accounting, Accounts Payable, Accounts Receivable, General Office, 10-Key Data Entry, Data Entry,
Typing, Microsoft Excel, Microsoft Word, Microsoft Outlook, Administrative Clerical, Filing, Office Manager,
Managerial, Inventory, Invoicing, Loans, Operations, USDA Phytosanitary, Electronic Data Interchange (EDI),
Operations, Office Supply Ordering.
Work Experience
International Customer Service Relations
Sun-Maid Growers of California, Kingsburg, CA Jan '15 - Present (1 Year, 2 Month)
Processing export orders and requests of the assigned customers. Preparation of export documents required by
customers and for clearing customs. Preparing customer bank drafts, booking requests, freight quotes. Reconciliation
of customer's reports such as shipment reports, bill back and brokerage reports. Review broker commission and
prepare wire requests. Processes the USDA phytosanitary certificate preparation for export bulk and sample orders.
Providing assistance and substitute resourcefulness to the EDI manager.
Agency Operations Assistant Manager
Couri Insurance Associates, LLC, Waukesha, WI Jan '07 - Jul '14 (7 Years, 6 Months)
Supported Agency Operations Manager with daily operational functions. Monitored multiple databases to keep track
of all company banking accounts and loans. Managed the daily income of payments from associate agents. Reconciled
commission packets for 110 associate agencies. Processed the disbursement of increased commissions or
contingencies to the associate agencies. Prepared correspondence, accounting and financial documents for analysis.
Handled the agency bill accounts receivable, invoicing and payables. Processed office supply requests, ordering and
inventory. Involved with logistical planning of annual and quarterly meetings.
Customer Service Supervisor
Couri Insurance Agency, Inc., Waukesha, WI Jun '04 - Jan '07 (2 Years, 8 Months)
Conducted analysis to address departmental issues which led to procedure changes. Provided onsite training. Liaised
between customers and insurance companies to design new insurance policies to suit the customers' needs. Performed
initial client assessment and analysis to begin policy research/quote process. Effectively controlled the release of
proprietary and confidential information for general client lists. Analyzed departmental documents for appropriate
distribution and filing. Managed the reconciling of the daily income of customer premium.
Customer Service Representative
Couri Insurance Agency, Inc., Waukesha, WI Feb '02 - Jan '04 (1 Year, 11 Months)
Michelle Landolt
Liaised between customers and insurance companies to design new insurance policies to suit the customers' needs.
Performed initial client assessment and analysis to begin policy research/quote process.
Michelle Landolt
Education
University of Wisconsin at Whitewater Sept ’92 – May ‘96
Bachelor Degree | Arts and Communication | GPA: 2.88
Specializing in Organizational Speech Communication with a minor in Human Resources
Liberty University, Lynchburg, VA Jan '12 – May ‘16
Master Degree | Master's in Business Administration | GPA: 3.26
Skills
General Office Duties (Advanced) More than 10 Years
• General office duties (80% proficient) Basic office skills (81% proficient)
10-Key Data Entry (Advanced) More than 10 Years
• 10-key data entry at 8947 keystrokes per hour (100% accuracy)
Typing (Advanced) More than 10 Years
• Typing 45+ words per minute (99% accuracy)
Microsoft Excel (Advanced) More than 10 Years
• Microsoft Excel assessment (80% proficient)
Microsoft Word (Advanced) More than 10 Years
• Microsoft Word assessment (80% proficient)
Microsoft Outlook (Novice) More than 10 Years
• Microsoft Outlook assessment (63% proficient)
• Accounting (Novice) More than 10 Years
Accounts Receivable (Novice) 7 to 8 Years
Accounts Payable (Novice) 7 to 8 Years
• Accounts payable assessment (66% proficient)
Inventory (Intermediate) 7 to 8 Years
Social Media & Personal Websites
LinkedIn: http://www.linkedin.com/pub/michelle-landolt/1a/997/6b2/
References
Joe Tilley Owner and Agent at Tilley Insurance Agency, Inc.
Phone: (414) 235-3561E-mail: joe-tilleyinsurancewi.rr.com
Sue Wolfgram Customer Service Agent at Wolfgram Insurance Agency, Inc.
Phone: (262) 349-9605E-mail: sue@bobwolfgraminsurance.com
Michael Smith Friend, Pastor, former Co-Worker, and
Territory Representative at Couri Insurance Associates, LLC
Phone: (262) 347-5602E-mail: msmith@couri.com
Ron Philleo Owner and Agent at Ron Philleo of Philleo Agency Insurance, Inc.
Phone: (262) 432-4200E-mail: ron@philleo.com

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Michelle landolt resume 03.14.16

  • 1. Michelle Landolt 167 Lindquist St. Kingsburg, CA 93631 Phone: 559-690-0386 Job Function: Accounting & Finance, Clerical & Administrative, Customer Service Highest Education: Master’s Degree (Graduation – 05/14/16) Resume Career Summary Meticulous, excellent at juggling multiple tasks and working under pressure. Broad industry experience includes insurance, accounting, marketing, and export customer service. I am trustworthy, respectful, responsible, fair, cares for other, and loyal. Keywords: Accounting, Accounts Payable, Accounts Receivable, General Office, 10-Key Data Entry, Data Entry, Typing, Microsoft Excel, Microsoft Word, Microsoft Outlook, Administrative Clerical, Filing, Office Manager, Managerial, Inventory, Invoicing, Loans, Operations, USDA Phytosanitary, Electronic Data Interchange (EDI), Operations, Office Supply Ordering. Work Experience International Customer Service Relations Sun-Maid Growers of California, Kingsburg, CA Jan '15 - Present (1 Year, 2 Month) Processing export orders and requests of the assigned customers. Preparation of export documents required by customers and for clearing customs. Preparing customer bank drafts, booking requests, freight quotes. Reconciliation of customer's reports such as shipment reports, bill back and brokerage reports. Review broker commission and prepare wire requests. Processes the USDA phytosanitary certificate preparation for export bulk and sample orders. Providing assistance and substitute resourcefulness to the EDI manager. Agency Operations Assistant Manager Couri Insurance Associates, LLC, Waukesha, WI Jan '07 - Jul '14 (7 Years, 6 Months) Supported Agency Operations Manager with daily operational functions. Monitored multiple databases to keep track of all company banking accounts and loans. Managed the daily income of payments from associate agents. Reconciled commission packets for 110 associate agencies. Processed the disbursement of increased commissions or contingencies to the associate agencies. Prepared correspondence, accounting and financial documents for analysis. Handled the agency bill accounts receivable, invoicing and payables. Processed office supply requests, ordering and inventory. Involved with logistical planning of annual and quarterly meetings. Customer Service Supervisor Couri Insurance Agency, Inc., Waukesha, WI Jun '04 - Jan '07 (2 Years, 8 Months) Conducted analysis to address departmental issues which led to procedure changes. Provided onsite training. Liaised between customers and insurance companies to design new insurance policies to suit the customers' needs. Performed initial client assessment and analysis to begin policy research/quote process. Effectively controlled the release of proprietary and confidential information for general client lists. Analyzed departmental documents for appropriate distribution and filing. Managed the reconciling of the daily income of customer premium. Customer Service Representative Couri Insurance Agency, Inc., Waukesha, WI Feb '02 - Jan '04 (1 Year, 11 Months)
  • 2. Michelle Landolt Liaised between customers and insurance companies to design new insurance policies to suit the customers' needs. Performed initial client assessment and analysis to begin policy research/quote process.
  • 3. Michelle Landolt Education University of Wisconsin at Whitewater Sept ’92 – May ‘96 Bachelor Degree | Arts and Communication | GPA: 2.88 Specializing in Organizational Speech Communication with a minor in Human Resources Liberty University, Lynchburg, VA Jan '12 – May ‘16 Master Degree | Master's in Business Administration | GPA: 3.26 Skills General Office Duties (Advanced) More than 10 Years • General office duties (80% proficient) Basic office skills (81% proficient) 10-Key Data Entry (Advanced) More than 10 Years • 10-key data entry at 8947 keystrokes per hour (100% accuracy) Typing (Advanced) More than 10 Years • Typing 45+ words per minute (99% accuracy) Microsoft Excel (Advanced) More than 10 Years • Microsoft Excel assessment (80% proficient) Microsoft Word (Advanced) More than 10 Years • Microsoft Word assessment (80% proficient) Microsoft Outlook (Novice) More than 10 Years • Microsoft Outlook assessment (63% proficient) • Accounting (Novice) More than 10 Years Accounts Receivable (Novice) 7 to 8 Years Accounts Payable (Novice) 7 to 8 Years • Accounts payable assessment (66% proficient) Inventory (Intermediate) 7 to 8 Years Social Media & Personal Websites LinkedIn: http://www.linkedin.com/pub/michelle-landolt/1a/997/6b2/ References Joe Tilley Owner and Agent at Tilley Insurance Agency, Inc. Phone: (414) 235-3561E-mail: joe-tilleyinsurancewi.rr.com Sue Wolfgram Customer Service Agent at Wolfgram Insurance Agency, Inc. Phone: (262) 349-9605E-mail: sue@bobwolfgraminsurance.com Michael Smith Friend, Pastor, former Co-Worker, and Territory Representative at Couri Insurance Associates, LLC Phone: (262) 347-5602E-mail: msmith@couri.com Ron Philleo Owner and Agent at Ron Philleo of Philleo Agency Insurance, Inc. Phone: (262) 432-4200E-mail: ron@philleo.com