Kelsey Adair is a compassionate Child Welfare Assistant with experience interviewing and evaluating clients to assess safety, risk, abuse, and neglect. She maintains regular contact with clients and refers them to social services. Previously, she worked as a Data Entry Clerk, scanning medical records and creating physical and computer files. Kelsey also has experience as a Customer Service Representative answering calls and assisting customers in person and via telephone. She holds a Bachelor's degree in Human and Family Sciences from Northeastern State University.

1. KELSEY ADAIR
10225 N 60th St E, Wagoner, OK 74467 - Home: 918-348-5187 - kelsnikol22@gmail.com
Professional Summary
Compassionate Child Welfare Assistant who actively listens and builds trust to help clients resolve personal issues
and achieve life goals.
Skills
 Medical Terminology understanding
 Computer-proficiency
 Service-oriented
 Written and verbal communication
 Microsoft Office expertise
 Document scanning
 Data Entry
 Professional Demeanor
Work History
Child Welfare Assistant I2/2016-present
Cherokee Nation ICW-Tahlequah, OK
 Interviewed and evaluated clients, including conducting safety and risk assessments.
 Maintained regular contact with clients, including visiting clients’ homes.
 Assessed clients for abuse and neglect and compiled documentation for court.
 Referred clients to social services agencies.
Data Entry Clerk III 1/2013- 4/2014
Cherokee Nation Hastings Hospital Medical Records-Tahlequah, OK
 Input data into computer and filing systems
 Scanned records into system.
 Created new physical and computer-based files
 Processed patient admission and discharge information
 Interacted and communicated easily with department personneland public.
CSR- 7/2011-1/2-2015
Banner Finance- Muskogee,OK

2.  Answered and average of 20 calls per day by addressing customer inquiries, solving problems and
providing information regarding customer accounts.
 Greeted customers entering the office and determined what each customer needed or wanted.
 Politely assisted customers in person and via telephone.
 Provided and elevated customer service experience to generate a loyal clientale’.
Admissions/Discharge/Reception
Solara Hospital-Muskogee, OK
 Input data into computer programs and filing systems.
 Sorted materials and file according to guidelines.
 Created new physical and computer-based files
 Processed patient admission and discharge documentation.
 Interacted with hospitals and other agencies regarding medical records.
 Fax, scan,and document patient records for third party recipients.
Education
Bachelor of Science: Human and Family Sciences, 2016, Minor in Psychology
Northeastern State University- Tahlequah, OK
High School Diploma:
2006
University of Oklahoma Virtual High School (online)