The document is a curriculum vitae for Nawazuddin Ahmed that outlines over 6 years of experience in IT support roles focused on Windows systems administration, networking administration, and application support. It details his technical skills and experience with Windows server administration, Active Directory, virtualization software, troubleshooting, and customer support. The CV also lists his educational qualifications and work history in various IT support roles.

1. CURRICULUM VITAE
NAWAZUDDIN AHMED
PH.. NO 9711351518
nawazuddinahmed@outlook.com
NAWAZUDDIN AHMED
6+ years of total work experience in IT support on Windows platform. A result-driven IT
professional with extensive expertise in the engineering, administration and support of
information system. Having expertise in the implementation, analysis, troubleshooting
Windows Servers. Track record of diagnosing complex problems and consistently delivering
effective solutions. Good experience of Remote Infrastructure Support for US clients and
expertise in support.
TECHNICAL SKILLS_________________________________________________________
Operating System Administration: Windows Server 2003, Windows Server 2008.
Directory Services: Microsoft Windows Server 2000, Server 2003 and Server 2008 based
Active Directory Infrastructure and Active Directory replication.
Patch Management: Shavlik Netcheck(VMware Vcenter Protect).
Ticketing Tools: Worked on HP Open view for ticket management.
Anti-virus suite: Trend Microsystems products, Symantec, MacAfee.
Backup Solution: Veritas NT Backup
SUMMARY:
• 6+ years of specialized experience in System Administration, Network Administration
and Application Support working on Windows.
• Experience in installation, configuration, backup, maintenance, and support of
Windows systems(Desktops, Servers)
• Installation of Patches configuration management, version control, service pack &
reviewing connectivity issue regarding security problem.
• Implemented day-to-day tasks in Windows Environment.
• Experience in Creation and managing user accounts, security, rights, disk space and
process monitoring in Windows.
• Experience in VMware ESX Server to build guest OS.
• Analyze, troubleshooting, and resolve Windows Server HW, Network problems in a
Production Server environment.
• Experience working with production and 24 x 7 on call environments.
• Good team player, strong interpersonal and communication skills combined with self-
motivation, initiative and the ability to think outside the box.
• Managed Patches, Upgrades and Licensed Products for System software on all flavors
of Windows Servers.
• Creating documents for the team and responsible for generating Daily, weekly and
monthly engagement reports.
EDUCATION QUALIFICATION
 Bachelor of Arts in from Gauhati University.
 Passed Matriculation (10th) from Central Board of Secondary education (CBSE).
 Passed SSC (12th
) from Central Board of Secondary education (CBSE).

2. PROFESSIONAL EXPERIENCE____________________________________________
1. WINDOWS SERVER SUPPORT
Role Associate Team Lead-Windows NT-Admin
Company Name
Company Profile
Xavient Information Systems
Xavient software Solution is a global it consulting & software
services company with multiple locations in the US and offshore
delivery centers in India. Xavient leverages its global footprint to
produce just-in-time solutions with significant cost advantages
for each customer. CMM level 4 complaint service delivery
model; PCI/ISO27001compliant for data security. Interative
delivery Methodology against pre-approved Kips and SLAs.
Technology focus on customer care/billing solutions; ERP;
system integration/SOA; QA and 24*7 Support. Multiple point to
point E1 circuits for customer network integration secure subnet
to segregate electronic work areas for customers. Focus on
component based OSS & BSS solutions that are compliant with
TMF and OSS/J frame works.
Project Dish Windows Support( Aug 2008 to till now)
ROLES AND RESPOSIBILITES__________________________________________
A) VMware Admin:
• Managing VMware infrastructure environment with ESXi servers, Virtual Machines.
• VM servers build & rebuild (Deploying new VM from the Template and cloning an existing
VM) as per the client request through change management process.
• Installing and configuring ESXi hosts.
• Managing Data Stores, Clusters, DRS and HA Policy.
• Monitoring of performance of VM’s and ESXi hosts.
• Migration of VM Servers from one host & clusters to another host & clusters.
• VM machines decommission activity.
• Creating and managing VMware cluster. Enabling HA & DRS features in a cluster.
• Creating templates and Snapshots
• Participation on Sev-1 incidents.
• Put the VM hosts on maintenance mode.
• Configure vNetwork standard switches.
• Plan and perform ESXi hosts profile updates and ESXi upgrades.
• Patch Management of Windows Infrastructure using VCM (VMware Configuration Manager)
• CR creation activities.
B) Windows Support (2003 & 2008)
• As a member of Remote Infrastructure Services, provide primary on call support to the
client.
• Troubleshooting and managing Windows Server, Server 2003 and Server 2008.
• Worked with HP Openview tool for resolving helpdesk tickets and creating Change
Requests.
• Monitoring event log and troubleshooting errors.

3. • Server Alarm monitoring through SCOM.
• Building Physical Servers (ILO) and Virtual servers using Virtual Center Client.
• Remote Installation, configuration and administration of windows server.
• Support all the internal dish application
• Creating Active Directory User accounts and groups.
• Configure and manage DNS and DHCP Server.
• DNS records administration such as A, CNAME, MX, and PTR records
• Administration and managing of Active Directory & Exchange Servers.
• Mailbox, DL, service accounts, Contact and Public Folder management.
• Managing file and folder permission on file server.
• Handling the request and change process for server access.
• Monitoring scheduled backup.
• Remote monitoring of server performance using HP Open view includes reboot, disk
cleanup, CPU utilization etc.
• Provide support on the TRIAGE related bridges for resolving the issue
• Handling password reset request.
• Handling monthly patching activity for all servers.
• Handling the request and change process for server access.
• Handling permission issue on share drives.
• Handling and creating process related technical documents for the team.
Environment: VMware, Windows Server 2000, Windows Server 2003, Windows
Server 2008, Windows XP, Windows 7, HP Open view, F5, MS-Excel.
2. TECHNICAL SUPPORT
Role Technical Associate
Company Name iYogi Technical Services
Company Profile iYogi is a leading provider of online technical support services to
consumers and small businesses across a wide range of
computing and communications devices and software. Leveraging
its proprietary Digital Service Cloud software technology
platform, iYogi delivers support services to millions of customers
globally and its services are available on a 24/7 basis, 365 days a
year.
Project Technical Support (Mar 2008 –July 2008)
Roles and Responsibilities
• Supporting to US based Users for Desktop/Laptop related issues.
• Configuring, managing and troubleshooting devices like Windows, Desktop, XBOX,
Internet, Wifi, and routers/modem.
• Handling issues like Anti-virus installation and wireless access to desktops, laptops.
• Creating and configuring email accounts.
• Troubleshooting user access problems.
• Hardware and software troubleshooting for DSL modem and routers.
• Performing research on the unresolved issues.
• Handling escalated calls and work out a solution involving management.
• Work closely to help low performers improve productivity under team leads guidance.
• Hardware and software troubleshooting for Windows.

4. 3. TECHNICAL SUPPORT
Role Associate
Company Name Wipro BPO.
Company Profile Company Profile: Wipro BPO, a division of Wipro Technologies
Limited started its venture early in 2001 and is now a dominant
player in the BPO field drawing revenue of USD 233.75 Million.
With over 12,750 professionals operating out of India, UK and
USA, Wipro BPO runs 21 delivery centers. Wipro BPO offers 24X7
multichannel, multilingual support in eight European languages
and eight Asia, Pacific and Africa Collections (APAC) languages.
Wipro BPO’s focus pertains to Telecom, Retail, Banking &
Financial Services, Insurance, Hi-Tech & Manufacturing, and
Media, Publishing & Entertainment. This apart, the company
services various areas of operations that include Supply Chain
Management, Finance & Accounting Services, Knowledge & Legal
Services, Customer Relationship Management and Technical
Support Services.
Project AOL chat Support
ROLES AND RESPONSIBILITES__________________________________________
• Supporting to US based Users for IT related issues.
• Assist customer with their bill related issues.
• Managing a team of 15 keeping their scores in mind.
• Configuringand troubleshooting devices like Router, Modem, xbox, desktop etc,
• wireless access to desktops, laptops using Remote Sharing Tool (GTA).
• Verifying users account using One View client for request processing.
• Creating and configuring email accounts.
• Troubleshooting user access problems.
• Hardware and software troubleshooting for DSL modem and routers.
• Performing research on the unresolved issues.
• Handling escalated calls and work out a solution involving management.
• Assist teams for managing queues.
Environment: Windows Desktops, Mac , WiFi Routers, PS3, Xbox, Modem.
Onsite Travel Exp:
Travelled USA (Tampa FL) for 2 months on B1 Visa regarding process requirement.
Place : New Delhi
Date : (NAWAZUDDIN AHMED)