1. RESUME
MAHENDER BOINI Mobile: +91 9703565258
System Analyst E-Mail:boinirudramahender@gmail.com
OBJECTIVE:
To work in IT industry particularly in Windows &VMware and Citrix Area & attain position of expertise where I can share
my knowledge and experience, understand and integrate various networking concepts to enhance my credibility and
efficiency in various Software/ Hardware. Adept, explore and adding more and more technical knowledge in the subject
area
Summary:
Having good knowledge of Windows 2003 , 2008 , 2012 Servers, ESX, ESXI servers, Exchange 2010 server, SCCM2012 &
Terminal servers, Production applications, Have good communication skill & also have good typing speed.
EXPERIENCE SUMMARY:
 Working as a System Analyst in the BERKADIA INDIA SERVICE PVT LTD from Sept 2014 to till date.
 Worked as a windows Administrator in the BA CONTINUUM INDIA PVT LTD on behalf of CMS INFO SYSTEMS
LTD from Jan 2013 to Sept-2014.
 Worked as a windows administrator in the GENPACT INDIA PVT LTD on behalf of PRIMACCESS
TECHNOLOGY PVT LTD from Nov 2011 to Jan -2013.
 Worked as a windows administrator in the CMC LIMITED on behalf of SOFT PATH SYSTEM PVT LTD from May
2011 to 2011 Oct.
RESPONSIBILITY AT WORKLOCATIONS:
Company BERKADIA INDIA SERVICE PVT LTD
Role SYSTEM ANALYST
Duration Sept 2014 to till date
Team Size 15
Environment Terminal servers, File Servers, Exchange,
SCCM, WSUS, WDM, DHCP, DNS. ESX, ESXI
Windows server 2003,2008 2012,
Terminal servers, XenApps 6.0,6.5
VMware ESXi/ESX servers 4.1,5.0
Client BERKADIA INDIA SERVICE PVT LTD Location: Hyderabad , DFL Building
Overview: About Berkadia
Berkadia is a Berkshire Hathaway and Leucadia National company, is an industry leading commercial real estate company
providing comprehensive capital solutions and investment sales advisory and research services for multifamily and commercial
properties. Berkadia is amongst the largest, highest rated and most respected primary, master and special servicers in the industry.
Responsibilities:
 Having good exposure to work within ITIL Framework Environment to maintain the SLA and follow the Incident
Criticality procedure.
 Monitoring & managing servers health checkup, disk space, low space issues on windows 2003/2008/2012
servers.
 Monitoring & managing VMware servers ESX, ESXI, virtual center servers & virtual machines through VMware V
Sphere.
 Managing the servers through ILO, DRAC and IMM when they have down.
 Troubleshooting HP, IBM and Dell Server hardware issues and co-ordinate with vendors when necessary.
 Build physical servers for production and development as per the documentation.

2. RESUME
 Server monitoring – Managing and monitoring server’s alerts by using WhatsUPGold Tool.
 Server Patching – Installing all approver Microsoft updates for Tier -4 ,2,3, Epitome, All Tiers including DMZ
(360+ ) Servers through WSUS & SCCM 2012.
 Experience with Windows GPO management.
 Build, configure and deploy Virtual Machine to client, as per the approval.
 Deploying windows -7, 8 image on desktop and laptop through SCCM 2012.
 Deploying windows security patches on desktop and laptop through SCCM 2012.
 Troubleshoot failed patches in windows servers which was deploy through SCCM, WSUS.
 Worked on Exchange 2010 server – Creating mailbox, Shared mailbox, service accounts & Distribution list and
also responsible for employee Mailbox Database movements and providing mailbox permissions creating
Archive folder in exchange server database.
 Creating new folders on File servers (Root Folder) and providing security permissions First level and Second
Level folders access and restricted the share path as per the approval.
 Managing Print Servers /File Servers /Terminal Servers & DHCP, DNS.
 Monitoring Network Traffic By using Net flow.
 Knowledgeable in core Microsoft Windows Operating System, Active Directory, DNS, DHCP and other core
technologies
 Managing and Configuration of LYNC 2013 Administrator (create, Modify, Edit accounts).
 Performing network troubleshooting to isolate and diagnose common network problems
 Using VNC, ILO and RDP for resolving issues via remotely.
Company BA CONTINUUM INDIA PVT LTD pay roll by CMS INFO SYSTEM PVT LTD
Role Windows server administrator
Duration 2013 Jan – to Sep 2014
Team Size 35
Environment Windows servers 2003/2008/2012 (File &
printer server, Exchange server2010 SCCM
2012
Windows server 2003,2008,
2012,XenApps /Xen desktop 6.0,6.5
VMware ESXi/ESX servers 4.1,5.0
Client BA CONTINUUM INDIA PVT LTD Location: Hyderabad
Windows server support for bank of America was implemented with citrix administrator, VMware ESX /ESXI server,
windows 2003/2008/2012 servers, domain network infrastructure having 700+severs like DELL & HP.
Install and manage the server as per the client requirement.
Responsibilities:
 Having good exposure to work within ITIL Framework Environment to maintain the SLA and follow the Incident
Criticality procedure.
 Exposure knowledge on ticketing tools like, Maximo, remedy.
 Exposure knowledge on ITIL services operation ( incident, problem, change, even management )
 Monitoring & managing servers health checkup, disk space, low space issues on windows 2003/2008/2012
servers.
 Experience on WSUS , SCCM 2012 Patching Administrator
 Monitoring & managing VMware servers ESX, ESXI, virtual center servers & virtual machines though VMware
Sphere Console.
 Implementing High Availability with VMware HA.
 Managing load balancing with distributed resource scheduler (DRS).
 Moving & migration of virtual machines with vMotion.
 OS build and deploying new virtual machines through VMWARE.
 Troubleshooting HP, IBM and Dell Server hardware issues and co-ordinate with vendors when necessary.
 Build physical servers for production and development as per the Bank build procedure.
 Work on all type of Incidents Business Critical/Urgent/Normal.

3. RESUME
 Managing the servers through ILO, DRAC and IMM when they have down
 AD Administration – Creating & Modify security groups, SharePoint groups, Distribution list groups, User
accounts - adding / removing , Creating Service Accounts and Adding log on rights.
 Manage the VMware ESX/ESXI servers using the VM console.
 Manage and maintain on the servers Disk space issue as per the Alerts.
 Group policy administrator- creates, edit, remove, and apply on domain policy, domain control policy, local
policy & group policy.
 printer administrator-create /remove/edit printer queues, restarting printer spooler services, providing printer
access, updating drivers & troubleshooting
 File server administrator- creating & editing, deleting, share drives in the server, providing share level, file level
permission, NTFS permissions & troubleshooting access issue, disk space issues.
 Apply Microsoft security patches on servers through big fix & WSUS
 Applying group policies on windows vista and windows -7, 8, xp, windows server 2003/2008 as per the policy.
 Managing and deploying patches, application through Tivoli end point server, SMTOOL, ESUPPORT TOOL
 Incident Management - Managing and providing support and solution by coordinating with the off - shore
support teams for Critical, Major & Minor Incidents that occur and affect the entire process..
Company GENPACT INDIA PVT LTD payroll by PRIMACESS TECHNOLOGY PVT LTD
Role Windows administrator
Duration Nov 2011 – 2013 JAN
Team Size 15
Environment All software’s Windows server 2003,2008,2012
Client GENPACT INDIA PVT LTD Loc: Hyderabad
Project Profile:
Part of Consultant at GENPACT, Hyderabad working on windows administration, monitoring and support for the systems
across GENPACT through online, remote and also direct (end user support) depends upon the convenience of the
customers (i.e., system users) across the client business areas.
Responsibilities:
 Providing escalate remote support to more than 150 servers across the global with enterprise network.
 Exposure work on ticket tools like cadre, HPSM..
 Creating & managing OUs, users, computer accounts and groups in the active directory.
 Applying & edit Group policy on OU, DOMAIN, LOCAL & GROUP level
 Performing in depth research and/or troubleshooting to identify, resolve, and prevent systems errors.
 Building VM’s with the OS requested by BU, cloning virtual Machines, creating templates.
 Deploying and managing virtual machines through Hyper-V manager console.
 Creating & modifying virtual guest machines.
 Core loading windows 7, XP with Symantec Ghost V11.5 Image and troubleshooting OS
 Troubleshoot various issues related to Citrix resource manager, Printers etc.
 Expansion of drives, increase of RAM on virtual machines & ESX ESXI servers.
 Expertise in creating Citrix Streaming Profiles and Publishing Applications to users in citrix.
 Hands on experience on Virtualization technology- VMware Workstation, ESX Servers.
 Protecting the System, servers, virtual machines and data from Viruses by installing Antivirus Symantec and
MacAfee.
ACADEMIC CREDENTIALS
• B.Sc. computer from Vivekananda degree college in Osmania university with 65%
• Intermediate(MPC) from New Govt Jr. College with 58.6%
• S.S.C from Z.P.H.S Nadergul with 77%.
PROFESSIONAL QUALIFICATIONS

4. RESUME
• Completed diploma in Hardware & Networking in NIIT (12months).
• Trained and certified Microsoft certified IT professional (MCITP) ID : 10313956
• Trained and certified ITIL V3 foundation (ITIL V3 FOUNDATION certificate id : GR750108833MB).
• Trained on Citrix administrator & VMware administrator in the cloud soft institute.
• Certified in windows –7 , configuring technology specialist course.
Achievements:
• Successfully provided application support for the IP migration activity for the entire BACS at Hyderabad
location.
• Achieved “Top Contributor” for support at BACS.
• Achieved “top performer of the year” at GENPACT.
TECHNICAL SUMMARY
• Installation & configuring of Windows server update services (Patching Management)
• Good knowledge on WDM management to deploy image on thin clients.
• Build the Windows desktop laptop through WDS management console.
• Installation and configuration of windows server 2003/2008/2008R2/2012.
• Experience in administrating & supporting VMWARE ESX /ESXI SERVERS 4.1,5.0 versions.
• Experience in administrating & supporting Citrix XenApps, provisioning services.
• Basic knowledge on IIS servers and monitoring.
• Good knowledge on Windows power shall , DSADD, DSRM,DSMOVE TOOLS
• Manage and configuration of SCCM 2012.
• Configuration and managing of RAID on windows physical servers.
• Good knowledge on Transferring FSMO master operation rules on new build servers.
• Installation and configuration, upgrade VMware ESX /ESXI servers 4.1, 5.0 versions.
• Installation and configuration of Vcenter server 4.1, 5.0 versions.
ITIL Responsibilities:
• Responsible for to support Service Delivery in ensuring Services provided are in accordance
with the Statement of Work , Operational Level Agreements, and Underpinning contracts.
• Understand and follow ITIL processes including Change & Configuration, Problem, Incident
and Service Readiness and other SOP ( Standard Operating Procedures)
• Responsible for presenting the Service Quality reports in customer reviews and track related
actions.
• Responsible to accurately define and provide specific focus for investigations and
improvement.
• Responsible to do analysis for new service introduction
• Ensure service models underpinning existing services are complete and up-to-date
PERSONAL DETAILS :
Father’s Name : B.Lingamaiah.
Mother’s Name : B.Bharathamma.
Passport no : L7456646
Languages : English, Hindi & Telugu.
I hereby declare that the information furnished in this C.V. is correct to the best of
my knowledge.
Present Address : H.NO:7-77, Nadergul, Hyderabad.,

5. RESUME
Date: _ _ /_ _ /2014 _ _ _ _ _ _ _ _ _ _ _
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MAHENDER

6. RESUME
Date: _ _ /_ _ /2014 _ _ _ _ _ _ _ _ _ _ _
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MAHENDER