1. NAME : K.MANIKANDAN
E-mail : redhatmani88@gmail.com
Phone No : +91-9741822000
OBJECTIVE
To achieve excellence in the technological arena by applying innovative technical skills in
challenging assignments and rapidly changing environment that provides ample of opportunities to
enhance my overall personality.
WORK EXPERIENCE
MICROSOFT INDIA PRIVATE LIMITED
ROLE: SUPPORT ENGINEER (WINDOWS HIGH AVAILABILITY AND DEPLOYMENT)
FROM: OCT 2013 to TILL DATE
Specialization & Project Summary:
• Supporting Enterprise customers on phone and remotely around the globe as a direct support for
Microsoft on Windows server technical issues.
• Attended and eligible for Team lead designation at Microsoft, been a part of TL program.
• Scoping and documenting customer scenarios, potential causes and troubleshooting steps
• Effectively communicating with customers and stakeholders via, phone, email or any other
available means.
• Written many internal articles at Microsoft.
• Best performer award at Microsoft for handling escalated case.
• Pro-actively work towards self-development and sharing knowledge by taking triages.
• Ensuring compliance with schedules; processes and MS policies and values.
• Constantly upgrading technical knowledge as per Microsoft product standard.
Responsibilities:
• Strong knowledge on Hyper-V 2008R2, 2012, 2012R2 and win 10.
• Configuring and maintaining Hyper-V stand alone and cluster.
• Troubleshooting core issues on Hyper-V including, guest, CSV, failover clustering etc.,
• Knowledge on the Virtualization – Hyper-V, Virtual Server & Virtual PC.
• Worked and strong troubleshooting knowledge on Noboot/reboot, bugcheck, unexpected reboot.
• Attended training on MICROSOFT CLOUD – AZURE, storage knowledge on configuring and
troubleshooting azure related issues.
• Strong knowledge on Failover Clustering – Windows 2003, 2008, 2008 R2, 2012, 2012 R2.
2. • Configuring and implementing clustering technologies.
• Trouble shooting core issues on clustering along with resources hosted like disk, cluster name, IP
address, cluster network, cluster AD objects related etc.,
• Understanding the issue on clustering and guiding customer to the right direction like third party
issues.
• Worked on enormous amount of root cause analysis of clustering and Hyper-V issues.
• Worked on complete backup framework VSS and able to trouble shoot any core issues.
• Worked on backup related issues end to end on windows side and completed level 200 for
backup at Microsoft.
• Troubleshooting issues related to installation of patches and drivers, attempted level 200 for the
same.
• Understanding of storage technologies like SAN, NAS, ISCSI, SAS etc.,
• Storage troubleshooting knowledge on disk related issues like configuring and issue with MPIO,
ISCSI.
• Understanding storage stack of Windows OS and troubleshooting issues like, Disk not visible,
unable to read the disk, disk performance (analyzing perfmon, storport trace etc.,)
• Strong knowledge on configuring and troubleshooting storage pool.
• Worked various tools like diskpart, diskprobe etc., and file systems like FAT32, NTFS, Refs.
• Worked on various Windows related performance issues.
• Knowledge on analyzing perfmon and collecting necessary trace/dumps to troubleshoot the
windows performance issue.
• MSDTC - Configuring, troubleshooting various issues related to this.
• Worked on issues related to windows activation.
• Knowledge and part of hands on issues related to networking stack, analyzing the netmon trace
to certain extend.
• Knowledge on looking at the traces for various components like VSS, cluster, hyper-v, disk etc.,
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IBM INDIA PRIVATE LIMITED
ROLE: SYSTEMS OPERATIONS SPECIALIST (Windows, Vmware and citrix)
FROM: JULY 2010 to OCT 2013
Specialization & Project Summary:
Have relevant experience in Windows System administration and server support includes network
scanning & monitoring for technical support by implementing, installing and troubleshooting windows
environment networks at IBM.
3. The support includes customers from finance, banking, Pharmaceutical, Manufacturing &
Insurance Domains.
Responsibilities:
Windows Administration:
• Worked in active directory - Adding servers to domain, Promoting and demoting domain
controllers, FSMO Roles, Addition of Global Catalog, RODC, Child DC's.
• Worked on AD user related tasks - Creating Users, Assigning and fixing file level permissions,
assigning groups, OU assignment, Troubleshooting AD User related issue.
• Worked on site replications, group policy implementation based on the requirements, hierarchy
and processing priority.
• Worked on local and Active Directory level permissions, Security policies and configurations.
• Worked on AD object recovery using ADMT, ldp.exe, ntdsutil and other AD Tools for windows
2008 & 2003.
• Worked on AD Object recovery by using Authoritative and Non-authoritative Restores & System
state restores.
• Scripting Knowledge - Implementation and automation of day to day to ease the work flow using
VB Script, WMI and Windows Powershell.
• Worked on creation, configuration and troubleshooting Arrays in HP servers, which includes DAS
and External storage issues.
• Fixing Hardware related issue using HP management console, HP Array configuration utility for
Hp Servers, IBM X series & IBM servers using IML & DSA Logs.
• Knowledge on Netapp utility to add and allocate luns to extend the disk drives in both Physical
and Virtual Machines.
• Worked on configuration and troubleshooting of DNS (Creating, configuring records and
troubleshooting) and DHCP (creating scopes, reservations and troubleshooting) in windows 2008
& 2003 servers.
• Worked on Print server configurations to Create, Assign and troubleshoot through printer
management console.
• Worked on DFS - Creating and troubleshooting namespace & replications.
• Worked on IIS to add a website, configure, troubleshoot issues through IIS administration.
• Worked on Cluster configuration, Failover, Migration of cluster resources and troubleshooting for
windows 2003 & 2008.
• Worked on TSM Backup and restore - Client, Backup, Schedule configurations and
troubleshooting day to day Client related issues.
• Worked on Altiris Server deployment console for Server Builds for Activation and Decommission
of Servers.
• Troubleshooting on server issues like system resource utilization including optimal performance
and management's using perfmon and other tools, Disk utilization, Event checks, Fixing and
upgrade of Firmware & drivers for both HBA and Network Cards, Upgrading service packs, Fixing
Network level issues for the Server and other alerts.
4. • Handled exchange related tasks for user creation, mail box access, DL creation.
• Handling SAV related issue by fixing them through SSC and also through console.
• Handled patching for security updates released by Microsoft using patching tools (patch link,
Altris 6.5,TEM)
• Handling SR’s for health check on fixing the violations in windows 2003 & 2008 platforms.
Vmware and Citrix Administration :
• Configuring and troubleshooting Web interface for Citrix Xenapp 6,6.5.
• Configuring and troubleshooting Xenapp Farm using Citrix Delivery Console.
• Publishing and enumeration of applications based on the user permissions.
• Worked on Citrix Delivery Console to monitor and troubleshoot Farm issues.
• Worked on configuration and troubleshooting Citrix pulgins, IMA issues and Application streaming
issues.
• Worked on Xenapp Server configurations, Troubleshooting and Group Policies.
• Handling Creation and Configuration of Virtual Machines.
• Supporting VM Ware Hosts includes server status, upgrade, Server Build through Templates,
Server configurations and migration through V-Sphere client.
• Troubleshooting network issues and configuration issues of VM Hosts using V-sphere Client.
• Monitoring Virtual machines, Data stores performance, ESX Hosts through V-sphere Client.
• Handling requests for Unix, ESX hosts to fix violations.
Process :
• Handling critical changes and be the SPOC for entire life cycle of the change.
• Understanding and implementing GDF concepts as per the process, coordinating with other
vendors to resolve customer issues. Escalate issues as per Escalation Matrix.
• Monitoring and maintaining/reducing the queue size by resolving Tivoli based alerts.
• Worked on RFS projects – Decommission & Activation of servers.
• Handled Quality analyst role, which enables the quality and better solution for customer
satisfaction.
TRAININGS UNDERGONE :
• Undergone training of Azure at Microsoft.
• Undergone TL program and attempted for TL role at Microsoft.
• Undergone and trained on Citrix Xenapp 5.0 & Xenapp 6.0 provided by IBM.
• Undergone and trained on Windows 2003, windows 2008, GDF training's provided by IBM.
• Undergone, trained and completed certification on Redhat Linux.
5. • Completed MCTIP certification, under gone training for server 2008 (70- 640, 642, 643, 647, 680)
EXTRA SKILL STRENGTHS
• Installing & managing Linux server side and client side with some troubleshooting issues.
• Creating user, groups, assigning suitable rights & handling backups.
• Configured NFS, NIS, SSH and FTP services in Linux.
• Configured SAMBA mounts for windows.
• Setting & Limiting access with ACL, UID & GID and QUOTA.
TECHNICAL SKILL SET
• Certification courses : Red hat Certified Engineer (ID: 805009221344558), MCITP.
• Platforms : Red hat Linux (5.1, 5.2), Windows 9x /XP/2003/win 7/2008 R2.
• Mail services : Send Mail, Pop3 (S), Imap(S) and Postfix.
• Services : SAMBA, FTP, DHCP and DNS.
• Security : SSH, ACL, TCP wrappers.
• Tools : TSM, SnapDrive, SRM, Altiris.
EDUCATIONAL PROFILE
• B.E-ELECTRONICS AND COMMUNICATION ENGINEERING (BE – ECE) - 2009 – 70 %
PERSONAL PROFILE
Father’s Name : D.Krishnan.
Date of Birth : 23-05-1988.
Nationality : Indian.
Languages Known : English, Tamil and Kannada.
My Pass Times : Surfing net, Listening music and arranging home.
Address for Communication : C-107, Kuruchi Housing Unit, Phase 1,
SIDCO Industrial Estate Post, Coimbatore – 641021.
DECLERATION
I hereby declare that the above said particulars are true to the best of my knowledge.
