1. CURRICULAM VITAE
Mohammed Munnawar Shareef
Email: munnawar_001@yahoo.com Mobile: +91 – 9963142252
Microsoft ID: sr9608980
VMware ID: VMW-01288443Q-00423043
Experience Summary:
As a Windows System Admin, I have experience of 7+ years in various areas with a requisite Qualification
Including Desktop/Laptop/Thin Client/Server management, IT Projects, Information Security, Remote
Support Management, Network(LAN), Data centers, Trouble shooting, Automation, Trainings and
Documentation Skills.
I have the potential and skills to excel in the corporate world having strong skills matched with the ability
to manage stress, time, people and change effectively with ease. My main area of experience has been
Active Directory, VMware Administration, Exchange Server Administration, Domain Name System, IT
Technical Writing, Windows Systems Administration, PowerShell, User Account Management, Antivirus
and Patch Management; I am working primarily as an IT Analyst.
Customer “First” – To be able to promote customer confidence through high quality technical
solutions to Restore the service and provide timely communication / updates. Service restoration
should be the primary Objective.
• Work within the defined SLA’s to restore the service and should be able to make
judgment/escalate.
• Provide support for all complex/major incidents and drive towards resolution and share
knowledge with the other groups in the organization.
• Ability to identify the non-standards in the environment and escalate issues to the
appropriate team/ service owners.
• Promotes proactive and cooperative relationships with other operations analysts,
implementation teams, infrastructure system managers, as well as IT managers and MS
development team members.
• Must be able to effectively communicate technical and business problems to the upper
management.
• Reporting work status to Supervisor.
• Responsible for special functions/projects as directed by management.

2. Educational Qualification:
Post-Graduation : M.Sc (Electronics) from Sai Sudheer P.G College-2008, Hyderabad.
Graduation : B.Sc. (M.P.E) from Mumtaz Degree College-2006, Hyderabad.
Intermediate : Intermediate from Mumtaz Junior College-2003, Hyderabad.
School : S.S.C from ST Gabriel High school-2001, Alwal, Secunderabad.
Certifications:
• Microsoft Certified Solutions Associate (MCSA)
• VMware Certified Associate Data Center Virtualization (VCAD510)
Process & Essential Skill Trainings:
• Awareness of ITIL for Incident, Problem & Change management
• Information Security Management System risk Awareness.
• Customer Centricity program by UP YOUR SERVICE COLLEGE
• Process Development training provided by SIGMA Organization.
Technical Trainings Attended:
• Microsoft Windows Active Directory Training
• SCCM installation and troubleshooting Training
• Antivirus installation and troubleshooting Training
Employment History:
 Currently Working for Berkadia India Private Limited as IT-Analyst (October-2011 to
till date)
 Worked for WIPRO INFOTECH through Primaccess Technologies Pvt. Ltd, for
client Wipro Technologies as an Engineer Server Management L1 (Oct-2009 to Oct-
2011)
 Worked for Brigade Corporation India Pvt. Ltd. for customer Hewlett-Packard as an
Technical support Executive (Oct-2008 to May-2009)
Roles & Responsibilities at Berkadia:
Overview: About Berkadia
Berkadia is a Berkshire Hathaway and Leucadia National company, is an industry leading
commercial real estate company providing comprehensive capital solutions and investment sales
advisory and research services for multifamily and commercial properties. Berkadia is amongst the
largest, highest rated and most respected primary, master and special servicers in the industry.

3. Responsibilities at Berkadia
• Active Directory Administration - Creating and Disabling AD users/AD Groups,
Delegating Access and as well as working with LDAP Queries.
• Managing Print Server/File server/Terminal Servers
• Installation/Configuration of Windows Server 2008/2012 and Active Directory.
• Creating New DFS folders on File server and providing Folder and file level security
permissions
• VMware Administration - Managing ESX hosts/Clusters and Creating Virtual machines and
taking snap shots
• VMware Resource Monitoring from PowerCLI/VMware vSphere, vCenter
• Installing and Configuring ESX/ESXi/VM and as well as installing patches
• Automation – PowerShell Scripting (using Cmdlets and writing PowerShell scripts), Batch
Scripting, PowerCLI, Automated mapping network drives, ping status of server.
• Exchange 2010 server Administration - Creating mailbox, Shared mailbox, Service accounts,
Room mailbox, Archive mailbox, Distribution list, Dynamic distribution list and also
responsible for employee Mailbox Database movements and providing mailbox permissions
and as well as managing databases and retention polices
• Mobile Iron Administration – Configuring/Managing and Monitoring all smart phones
• Hands on Technical Writing, As a Technical communicator, prepared Thin Client
instruction manuals, articles, Day to Day Tips and other supporting documents to
communicate complex and technical information more easily to users organization wide
• Thin Client Administration including Imaging/Patching through WDM and maintaining the
Licensing, activation and as well as Troubleshooting Thin Client Issues
• Server Patching - Installing all approved Microsoft updates for All Tiers including
DMZ(560 +) servers through WSUS
• Installing deadlines and removing deadline for All Tier and resolving known issues caused by
server patching.
• Server Monitoring - Managing and Monitoring servers alerts by using WhatsUpGold
• Monitoring Network Traffic by using Netflow
• Monitoring Global Network Links & Devices by using Solar winds
• Managing CommVault Tape Library for backup
• providing training to New Hires and Assisting and resolving their problems

4. Roles & Responsibilities at WIPRO:
Overview: About Primaccess
Primaccess work with some of the leading companies as service partner. Primaccess strives
to be an efficient IT services partner offering flexible IT services, outsourcing and managed IT
services enhancing productivity and quality helping clients to achieve maximum efficiency.
About Wipro
Wipro is a global IT services company that provides Consulting, Business Process
Outsourcing, Business Technology Services, Enterprise Application Services, Infrastructure
Management, Testing, Product Engineering, Engineering Design, Software development and
Product Support. Wipro services are spread across a range of strategic domains.
I used to manage 15 Antivirus servers, overall responsible windows server management as
well as responsible for 1500 desktops compliance level and also I used to handle desktop L1
escalations.
Responsibilities at WIPRO
• Daily monitoring Symantec Antivirus Server Health Check, Console monitoring and
exporting reports and working on virus infected machines.
• Configuring and deploying Antivirus Servers included server Installation, Product
deployment, OS Hardening, Application Hardening and troubleshooting Antivirus
Management.
• Doing proactive monitoring of Servers in terms of checking the Disk Space, Services
running
• Coordinating with IRMC Team on the Non-Compliance Issues.
• Assisting trainees and resolving their problems.
• Client / Server connectivity troubleshooting.
• Installation and Troubleshooting System Center Configuration Manager client.
• Pushing/Deploying System Center Configuration Manager Client via SCCM
Assignments: The Details of various Projects handled at WIPRO are listed here
MICROSOFT, Ericsson, Aastra, Novartis, Southern Waters Non Nissan.
We as IMG team support, Desktops/Laptops/Security/Servers products at the Client
Location (Wipro Tech).
• Responsible for Installing, Managing and Maintaining File & Print server across Business
• Responsible for Installing, configuring Desktops, Laptops and Network Printers for
different projects.

5. • Responsible to apply patches on Monthly basis to production servers with proper
approvals in place with Business stakeholders
• Anti Virus Management on Servers
• Apply OS patches Windows 2008/2003/2000
• Handling L1 escalations with respect to Applications, Network and Domain.
• Remotely managing client computers by using remote tools like VNC and Remote
Desktop
• Assembling custom servers, installing and configuring server OS.
• Responsible of installation, maintenance and administration of MS Products like
Windows XP, windows 7, Windows 2003 windows server 2008.
• Providing video conferencing services.
• Troubleshooting LAN issues.
• All Outlook issues like configuring the mailbox, creating and adding PST to mailbox,
repairing the corrupted PST’s.
• Installing, Configuring, and Troubleshooting Citrix related issues on desktops.
• Adding client machine’s in the domain & providing permissions to user accounts.
• Installing, Configuration and up gradations of all kinds of software’s.
• Creating and managing User accounts and access to Shared folders.
Roles & Responsibilities at Brigade Corporation:
Overview: About Brigade
Brigade provides business process outsourcing (BPO) services and knowledge process
outsourcing (KPO) services for global corporations
Brigade's global service delivery model provides clients with an opportunity to capture the
competitive advantage of global labor markets to dramatically improve business processes while
delivering them at substantially lower costs.
About Hewlett-Packard
Hewlett-Packard is the world’s largest technology company, which brings together a
portfolio that spans printing, personal computing, software, services and IT infrastructure at the
convergence of the cloud and connectivity, creating seamless, secure, context-aware experiences for
a connected world.
Responsibilities
• Providing Technical Support for US and Canada Customers through Email.
• Maintenance of HP All-in-One products.
• Troubleshooting HP All-in-One software and hardware related issues.
• Troubleshooting windows XP and Windows Vista Related to HP All-in-One software.
• Responsible for Installation and configuration of HP.

6. Career Accomplishments:
• Rebuild of Primary Symantec Antivirus server on a Blade server as original server crashed
• Migrated 15 Symantec Antivirus servers from Old to New hardware seamlessly
• Actively Help SCCM Server Operation Team in Migrating SCCM server from WSUS server.
• Initiated the ticket reduction activity which helped ticket count reduced to approx.
• Motivated and encouraged the team members to be more productive there by meeting SLA’s and
exceeding Customer expectations
• Created SOP documents for Thin Clients.
• Dynamic Distribution list, Created different DDL using PowerShell or entire organization.
• Migrated from Desktop to Thin Clients deployment at origination level.
• Played a Key role in Disaster recover , travelled to Pune(DR site) Build the Disaster recover
sites and successfully ran the Disaster recover test with Employees and submitted test
results to Ratting Agencies
PERSONAL PROFILE:
Name Mohammed Munnawar Shareef
Father Name Mohammed Iqbal Shareef
Marital Status Single
Languages Know English, Hindi and Telugu
Date of Birth 15 - June – 1986
Passport Number H 4134645
Resident Address 18-12-418/A/36, Hafiz Baba Nagar, Hyderabad - 500005.

7. Career Accomplishments:
• Rebuild of Primary Symantec Antivirus server on a Blade server as original server crashed
• Migrated 15 Symantec Antivirus servers from Old to New hardware seamlessly
• Actively Help SCCM Server Operation Team in Migrating SCCM server from WSUS server.
• Initiated the ticket reduction activity which helped ticket count reduced to approx.
• Motivated and encouraged the team members to be more productive there by meeting SLA’s and
exceeding Customer expectations
• Created SOP documents for Thin Clients.
• Dynamic Distribution list, Created different DDL using PowerShell or entire organization.
• Migrated from Desktop to Thin Clients deployment at origination level.
• Played a Key role in Disaster recover , travelled to Pune(DR site) Build the Disaster recover
sites and successfully ran the Disaster recover test with Employees and submitted test
results to Ratting Agencies
PERSONAL PROFILE:
Name Mohammed Munnawar Shareef
Father Name Mohammed Iqbal Shareef
Marital Status Single
Languages Know English, Hindi and Telugu
Date of Birth 15 - June – 1986
Passport Number H 4134645
Resident Address 18-12-418/A/36, Hafiz Baba Nagar, Hyderabad - 500005.