1. SHOVIN CYRIAC
Mobile: +91 – 9986013890 ~ E-Mail:shovincyriac@gmail.com
Seeking career enriching assignments in the capacity of Consultant, Tech lead, IT Manager or IT Operations Manager
to leverage strong exposure of 6.7 years in managing IT Operations spanning: System/Server Administration, Project
Management, Solution Architecture and IT Operations in the domain of Windows Technologies, Active Directory (AD),
VMware, Hyper-V
PROFILE SUMMARY
 Presently associated with Xerox Services., Bangalore as Information Management Sr.Specialist; acting as a Team
Lead for Windows, Active Directory, Vmware and VDR 2.0, VDP technologies and coordinating with the client.
 Previously associated with Microland Ltd., Bangalore as Senior Administrator; addressing issues related Wintel /
VMware infrastructure administration & operations environment.
 Competent in analysing information system needs, evaluating end-user requirements, custom designing solutions.
 Deftness in managing incident management process for all incidents reported and developing management
information for incidents and problems.
 Handling number of changes / RFCs as requested by the customer and those created pro-actively related to Active
Directory, Group Policy, McAfee, ePO, & VMware, HA, DRS, vMotion, sVMotion, Hardware, Patches.
 Experienced in raising critical changes and creating RA (Risk Analysis) documents, templates documents for
standard changes like patching, hardware changes, creating back out plan, reviewing the changes raised by team
members, conducting risk review meetings, attending TRB, CAB and implementing changes.
 Skilful in planning, designing and performing backup and restoring strategies.
 Strong exposure in installation & configuration of server’s maintenance & troubleshooting and network user
management in multi-site environment.
 Acting as an escalation gate to resolve critical issues of the team members; skills in conducting various training
sessions for enhancing the performance of team members and quality of service.
 Good experience on performing Knowledge Transfer (KT) for newly added devices & technologies.
 Grooming & training the teams on required technologies like Windows & VMware.
AWARDS & LAURELS
· Received appreciations from Client for in time resolution of ESXi Patching, Xerox Services 2013 & 2014.
· Received Appreciations from the client for the VM deployment project , Xerox services 2014
· Holds the distinction of receiving:
o Extra Mile Award, Microland in Oct’12
o Extra Mile Award & trophy, Microland in Sep’12
o Spot Award, Microland in May’12
o Spot Award, Microland in Mar’12
o Spot Award, Microland in Nov’11
o Spot Award, Microland in Sep’11
o Spot Award, Microland in Aug’11
· Acknowledged as the Best contributor in the Team at Dell services 2010.
PROFESSIONAL CERTIFICATIONS
· VCP – VMware Vsphere 4.1 in 2011 and upgraded to VCP-DCV 550 - Candidate ID: VMW-00607137T-00083789
· VCA-DCV, 2013 - Microsoft Certification ID : VMW-00607137T-00083789
· ITIL – Foundation in 2013 - Candidate ID : SR5776396

2. · MCP - Microsoft Certification ID : 7011086
· MCSA - Microsoft Certification ID : 7011086
· MCTS - Microsoft Certification ID : 7011086
ORGANISATIONAL EXPERIENCE
Since 6 th Sep 2012 to till date with Xerox Services, Bangalore as Information management Senior Specialist
Key Result Areas:
· Managing 10 member’s team (Acting Team lead) in Windows administration, Active Directory & VMware
migration teams for German based clients.
· Working as a point of contact for the team.
· Vulnerability scans for the client networks via fusionvm (critical watch tool) and troubleshoot the
vulnerabilities.
· Discussing the best practices needs to be implemented with the client.
· Handling the production and DR Datacenter issues.
· Working on VMware data recovery 2.0 and backup of VMs in the infrastructure.
· Capacity planning for the datacenter.
· Performance management of the virtual servers.
· Setup ADLDS to LDAP configuration
· Windows security patching via wsus and application patching
· Making sure proper resource utilization.
· Conducting regular trainings on Windows, Exchange and Active Directory to make sure there is no skill gap.
· Have executed projects for IT asset rationalization, provided RFCs on Windows, VMware, Exchange,
SharePoint etc.
· Worked on VDR to VDP migration of the entire infrastructure.
09 th Aug 2010 to 18 th May 2012 with Microland Ltd., Bangalore as Senior Administrator- Wintel
IT Infrastructure / Server Support – Wintel:
· Accountable for:
o Managing Remote of over 1500 Windows Servers (Virtual & Physical) and providing L3 support for Windows,
Active Directory.
o DNS, DHCP, Cluster, IIS 6, TS, McAfee ePO& VMware related issues.
o SharePoint 2003
o McAfee ePO 4.5, Sophos AV, Symantec
o Attending PIR, CAB, Risk review, TRB & Service Review Meetings.
o Carrying out patch management via WSUS and managing changes as requested by the customer.
o Managing and monitoring windows server cluster / fail over cluster, Network load balancing cluster in windows
server environment.
o Have built a two node cluster environment.
· Identifying the root causes of high priority calls which are re-occurring or having no permanent resolution, which in
turns work under a problem record.

3. · Serving as a single point of contact for all escalations & issues for two critical clients.
· Extending support to subordinates to complete their task effectively and taking interviews for L1, L2, L3 teams
· Symantec, Mcafee, Sophos AV management and troubleshooting
· Worked on EMC Replistor configuration and data replication.
· Analyzing Memory Leak, Perfmon logs and dump files
· Managing of VMware Vsphere
· Creation and Modifications of Virtual Machine.
· Physical to Virtual Machine Conversion.
· Deployment of Virtual machines.
· Sophos antivirus management.
· Working knowledge on Mcfee ePO .
Technical Support / Customer Relations Management:
· Rendering extensive technical support project teams in order to ensure a high degree of Customer Satisfaction
through SLA & Process Compliance.
· Resolving customer escalations for all technical & non-technical issues; following cases to ensure that they are closed
well in time with the right resolution and customer satisfaction.
· Supervising the provisioning of new servers, installation and maintenance; provisioning new servers, imaging;
handling other daily routines; performing systems backups, restore procedures, file replications and script
management for servers.
Service Delivery / Incident Management:
· Heading service delivery functions; ensuring end-to-end ownership of incidents/ service requests / regular reports.
Meeting deadlines and turnaround Time without compromising quality norms and adhering to SLA.
· Handling incident management for all incidents reported and developing management information for incidents
· Coordinating internal & external staff to ensure that incidents are resolved prior to breach of service level targets and
making reports to analyze the incidents.
19 th May 2008 to 30 th July 2010 with Dell-Perot Systems, Bangalore
· Designation: Server Administrator
· Client: Leveraged support-Multiple clients
· Team Size: 15
· Job responsibility
· Working as Intel Windows Server Administrator since May 2008 with current allocation on commercial US based
client.
· Working on ITIL practices and make sure the issues are meeting SLA.
· Responsible for daily operation of enterprise Wintel server systems
· Escalating cross functional issues to MicrosoftHPDELLIBM and coordinating with them to resolve the issues
· Monitoring of servers through remote tools like ILO,DRAC,RSA
· Root Cause Analysis and performance analysis.
· Worked on Remedy handling Incidents, Requests, Change management and Problem Management
· Administration of windows 2003/ 2008 servers.
· Antivirus management
· TSM backup on clients
· CA Bright Store ARCserve
· Administration through remote control using Net meeting and Remote Desktop.
· Implementation and administration of group policies
· Administration of user accounts and groups (ADS)
· Administration of DNS, DHCP.
· Patch management.

4. · Server performance monitoring. Monitoring resources like CPU, memory and disk utilization
· Configuration of Teaming, NLBS etc.
· Working on IBM(e-servers x series 220,226,345)HP(ProLiant ML370,ML 350,150)servers
· Installation and configuration of windows 2003, windows 2008, windows 2000 servers
· Configuration of RAID.
· Conducting backup and restoration whenever is necessary.
· Install or upgrade software.
· Patch/Service Packs Deployments and firmwaredriver updating for hardware.
· Experience in Vsphere 4.0,4.1,5.0 and Vsphere 3.5
· All processes are being followed as per the standards set by the Organization and as per the requirements of Clients
in specific cases.
· Daily Service Review.
· Service Restoration.
· Root Cause Analysis.
· Change Management.
· Escalation and Notification.
Activities and Interests
· Internet surfing
· Playing football
· Travelling
· Photography.
· Playing badminton.
EDUCATION & Personal
· International Executive MBA in OPERATIONS (June 2011- June 2012)
· Specialization: Operations
· University: United Business Institutes, Brussels, Belgium (distant education.)
· Bachelor of Technology - EEE (1st Class)
· Duration: 7/2003 - 7/2007
· University: M.G. University, Kottayam , Kerala, India
· Higher School Certificate - Electronics (Distinction)
· Duration:6/2001-4/2003
· Kerala state board, India
· Secondary School Certificate (Distinction)
· Duration:6/2000-4/2001
· Kerala state board, India
Personal Profile
· Name : Shovin Cyriac.
· Nationality :Indian
· Date of Birth : 24th May. 1986
· Passport No. :G9829720
· Marital Status :Single
· Languages Known :English, Hindi, Malayalam, Tamil